# Royal Cars Banbury — user reviews > 12 indexed App Store user reviews of Royal Cars Banbury by Cherwell Cars Ltd, rated 4.83/5 from 6 ratings. - Source: https://appshunter.io/ios/app/royal-cars-banbury/id1445408002/reviews - App overview in markdown: https://appshunter.io/ios/app/royal-cars-banbury/id1445408002.md - Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Why my all rides are cancelled???? *2024-03-28, version 3334.5.14* I doubt these guys are idiots because they always cancel the taxi I call. ### 1/5 — Apps good. Company doesn't provide good service. *2023-07-04, version 3334.3.15* I had the same journey to do 3 times today, from a village outside Banbury to Banbury railway station. For the first two I used Royal Cars and, unbelievably, they messed up both bookings which caused me to miss the two trains I had scheduled. And that added two hours to my work day. To top it off, the person I spoke to would benefit from going on a customer service training course. Rather than recognising that I was probably a tad frustrated with missing a train for the second time of asking that day, he got defensive and said it wasn't his fault. If you have to be somewhere at a definite time, I'd advise you to not rely on Royal Cars. ### 1/5 — Does not accept card payments *2023-02-17, version 3334.0.25* The app never accepts card or Apple Pay when trying to book a taxi. Always comes up with a red error message. The only way to book is to select cash which is a backwards step in the taxi business ### 1/5 — Useless app *2023-01-14, version 3334.0.25* I was satisfied with the app on the beginning but since I have the updated version I am not able to use it. I had to logout and I can’t login back. I know the password and email for my login but it’s still says email and password doesn’t match. And even I clicked a 100 times on “forgot my password” I didn’t get an email with the link.. ### 1/5 — Doesn’t work now *2022-11-29, version 3334.0.22* Previous version was excellent- latest version does not work - always says there’s red no cars available ### 2/5 — Cant use the App *2024-10-03, version 3334.6.17* I cant use the App , i have already an account i cant log in, if i set the number said is already in use ### 2/5 — Taxie *2022-01-31, version 333.0.0* Can’t ever pre order and there’s never any avalerbel in morning never had a problem to get to work in till name change and now taxis are more dearer ther more unreliable and I never get to work on time ### 3/5 — Apple Pay not applicable *2022-11-18, version 3334.0.22* So after the new app Again this time I tried to book a taxi a pop up window came out asking me to authorise a pre payment and I did. In the end I am walking because “Quote not applicable “. The. A red coloured pop up told me to check my settings. I open settings in the app… nothing. Same in the iPhone settings. Uninstalled and reinstalled as suggested by the operator. Nothing changed. Oh and the app tends to close from nothing. ### 5/5 — Always reliable *2026-02-13, version 3336.8.0* Thank you! Use you most weeks, always on time, reliable and polite! ### 5/5 — Airport shuttle *2025-11-15, version 3336.8.0* Prompt arrival, pleasant conversation, loaded and unloaded baggage. Excellent service ## Most praised reviews (2 highest-rated) ### 5/5 — User friendly app & great service *2022-03-05, version 333.0.0* Excellent! I will definitely be using again ### 5/5 — Let down by app *2019-04-30, version 330.10.0* I placed a booking for a taxi via the app 2 hours before taxi was needed. I received a text message 10 minutes before taxi was due that the taxi had been dispatched but when I clicked the link to track the taxi it was empty. I phoned to see where my taxi was at due time and I was told I shouldn’t have used the app to book the taxi I should’ve phoned and that the next available taxi was 20 minute away which would make me very late for where I need to be. When I explained this not a care or apology was given I was just told again I should have called. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*