# Royal Jordanian Airlines — user reviews > 230 indexed App Store user reviews of Royal Jordanian Airlines by Royal Jordanian Airlines, rated 2.20/5 from 129 ratings. - Source: https://appshunter.io/ios/app/royal-jordanian-airlines/id913201690/reviews - App overview in markdown: https://appshunter.io/ios/app/royal-jordanian-airlines/id913201690.md - Rating breakdown: 5★ 34 · 4★ 1 · 3★ 6 · 2★ 5 · 1★ 83 ## What do users think of Royal Jordanian Airlines? Overall sentiment: negative **Pros** - 🚀 Improved app performance - 👍 Easy to use - 💡 Useful features like Apple Wallet integration **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable login and account management - 🕰️ Slow and unresponsive - 🤖 Poor customer service - 💰 Overpriced flights and hidden fees **Commonly reported bugs** - Login issues across multiple devices - Booking process frequently fails - Inability to access account information **Most requested features** - Ability to view and manage booking details - Improved notification system - Seamless integration with frequent flyer program ## Newest reviews (19 of 230) ### 2/5 — Apple Wallet card not showing Oneworld status *2026-07-06* The membership card in Apple Wallet does not show the member’s Oneworld status (Ruby, Sapphire, Emerald), which can cause issues at the airport for some members. ### 1/5 — تعدبل الحجز عبارة عن نصب واحتيال *2026-01-30, version 8.2.6* حجزت تذكرة ذهاب واياب ب١٠٠ دينار تذكرة الاياب اضطريت أجل التاريخ مرتين الاولى اخدو رسوم تعديل ٤٥ دينار والمرة التانية اخدو ٩٠ دينار الله لا يبارك فيكم شو حرامية ### 1/5 — App does not work *2026-01-26, version 8.2.6* Don’t waste your time ### 2/5 — Bug for Royal club login *2026-01-23, version 8.2.6* Please fix the Royal club tab - can’t use after login ### 1/5 — Worst check in *2026-01-16, version 8.2.5* Very slow check in at counters. It was only three counters in the starting. And untill 1 hour before the flight departure still 30 people are in queue for the check in. ### 1/5 — Disrespectful behavior *2026-01-11, version 8.2.5* The team and the staff are very unfriendly, unprofessional, and racist. This was a terrible and one-time flight experience for me. I will never travel with this airline again!! You should spend your money elsewhere. ### 1/5 — Bad app *2026-01-04, version 8.2.5* Very very bad application that keeps on crashing, its sad that all our money for this airline gose to drain ### 1/5 — Many mistakes in the app *2025-10-05, version 8.2.5* It doesn’t show the flight details ### 1/5 — Utterly Useless! *2025-09-30, version 8.2.5* In a word: useless! ### 1/5 — Exploitation and robbery *2025-09-20* This airline exploits and robs customers by making carry-on baggage allowance smaller than standard and then charging £160 for an additional checked bag. Absolutely ridiculous and will never fly with them again ### 1/5 — Login issue *2025-09-20, version 8.2.5* All the time I have a issue with the login ### 1/5 — Bad experience *2025-09-07, version 8.2.4* التطبيق سيء جدا وغير مريح عدت المعاملة 5 مرات عالفاضي ما حجزت … طيران مثل الملكية المفروض يكون في خدمة افضل من هذه ### 1/5 — Worst airline app ever *2025-09-06, version 8.2.4* Multi trip doesnt work. App always get stuck and takes forever to load. Payment failed 4 times. I dunno how this is an airline ### 1/5 — App issues since 1 week *2025-08-22, version 8.2.4* The app had a issues since a week , searching for flights not working ### 1/5 — Very poor service *2025-07-20, version 8.2.3* This is the image of Jordan — and it deserves better. The RJ app doesn’t even let you log in with your own username and password. How can this represent our national carrier? Totally unacceptable. ### 1/5 — Disastrous *2025-07-03, version 8.2.3* You would think that an airline that is the national carrier of a country was useable and had a good interface. Nope. Unable to download my boarding pass and cannot add my frequent flyer details! ### 1/5 — No flight history and not user friendly *2025-06-25, version 8.2.2* According to employees the history of personal flights are hidden deliberately because of not functioning app, it works best for booking a flight nothing more. Also i got a canceled flight and the system doesn’t confirm that you submitted a refund, it keeps sending me the same email that if i want a reduced i should send them an email over and over and they are not connecting me for confirmation. I tried calling their offices and i want to my local one but they said they don’t deal with cancellation of flight and i should send an email ### 1/5 — . *2025-06-16, version 8.2.2* بدك معجزة عشان يردو عليك لا انصح اي حدا يسافر معاهم بتحس انهم محملينك جميلة عشان بدك تسافر معاهم للأسف ### 1/5 — Very bad *2025-05-21, version 8.2.1* Impossible to login. Only web works ## Most critical reviews (10 lowest-rated) ### 1/5 — I wonder who’s behind this app *2026-06-12* The app isn’t functioning at all, it only interacts with national anthem and national occasion, but it’s not functioning as a travel booking app, it’s nice to be involved with national occasions… we all are as Jordanians … but come on at least have the core functionality of app working… that’s what it was built for in the first place!! ### 1/5 — Terrible *2026-05-24* If there was a way to give no stars, this app would be deserving. You can’t even get past the departure/return dates because whatever date you select for either it defaults the other. Seriously?! ### 1/5 — Not good App *2026-05-23* What a stupid app that never go through very slow keeps giving errors and ask for a lot of info for nothing? Boring and not helpful … just rating the app not the airlines which great thanks ### 1/5 — Another terrible RJ e-commerce method *2026-05-23* I’ve been flying RJ since the 1990s years they never done anything about their e-commerce and website. It’s always had technical issues and that explains why their business is a terrible model for a modern airline you still have to really use travel agents to fly with them due to their technical issues with their website and mobile application now. ### 1/5 — لا ضمان لحجزك؟ *2026-03-20, version 8.2.6* حجزت على الاردنيه وقبل الرحلة تم تغيير تاريخ سفري بدون سبب أو إيضاح علماً بأن الرحلة لم يتم الغائها لذلك كن حذر قبل التخطيط لرحلتك معهم لأن اذا تم عرض مقاعدك بسعر اعلى وتم شرائها من مسافر اخر سوف يتم الغاء رحلتك بالرغم من وجود الرحلة!. ### 1/5 — Can’t even log in! *2026-03-19, version 8.2.6* The app is rendered useless by the inability to log in and perform basic tasks relating to my trip ### 1/5 — Terrible app *2026-03-15, version 8.2.6* Can’t even open it ### 1/5 — Funktioniert nicht *2026-02-24, version 8.2.6* Funktioniert nicht ### 1/5 — Auf IOS 26.1.2 stürzt das App nachdem Öffnung sofort ab. Bitte um passende Update! Danke *2026-02-16, version 8.2.6* Auf IOS 26.1.2 stürzt das App nachdem Öffnung sofort ab. Bitte um passende Update! Danke ### 1/5 — Closed automatically when you click on *2026-02-10, version 8.2.6* The App is catastrophic failure, when you want to open it, the App close automatically after one or two seconds ## Most praised reviews (10 highest-rated) ### 5/5 — . *2025-07-20, version 8.2.3* Nice 👍🏻 ### 5/5 — Loyalty card *2025-01-08, version 8.1.8* Apple wallet card for RJ members works great ### 5/5 — Good application *2024-12-21, version 8.1.8* Easy to use , just to add some other functions that you will have full access to. Like : buying miles , vouchers ,… all that repeated to frequent flyers ### 5/5 — اقتراح *2024-08-19, version 8.1.7* السلام عليكم ورحمة الله وبركاته لماذا لا يتم عمل ميزات في التطبيق كحجز وسائل النقل عند الوصول للمطار (مثلا حجز باص لعمان او تاكسي و يتم حسابها بفاتورة واحدة) و ميزات اخرى مثلا التعاون مع شركات النقل كبيع بطاقات الباص السريع وغيرها من وسائل النقل العام ### 5/5 — Everything was GREAT *2024-08-03, version 8.1.5* The food was fantastic and everything was going great. There should be more than five stars to be honest ### 5/5 — I highly recommend *2023-04-09, version 3.5* Thank you for everything. Nice and relaxing trip, greateful crew and great service. They really deserve five stars, I having flown with Emirates Airlines, Qatar Airways and Turkish Airlines. Note that all my flights are overseas ### 5/5 — Improved 👍 *2022-06-07, version 3.5* Much improved than before few months ago, good experience and expecting more improvement on landing page 👍 Go ahead RJ ### 5/5 — ☺️☺️☺️☺️☺️☺️☺️ *2021-12-25, version 3.5* ☺️☺️☺️☺️☺️☺️☺️☺️😘😘😘😘😘😘🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴🇯🇴 ### 5/5 — Wonderful *2021-07-20, version 3.4* I liked it. ### 5/5 — Rate *2021-02-04, version 3.3* Great application --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*