# Royal London — View your pension savings > Manage Royal London pensions and ISAs, track savings, investments, and retirement projections. (iPhone/iPad app by Royal London.) - Source: https://appshunter.io/ios/app/royal-london/id1452240242 (this page in markdown: same URL + `.md`) - Developer: [Royal London](https://appshunter.io/developer/1452240241) - Category: Finance - Price: Free - Rating: 4.50/5 from 35 App Store ratings · 162 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 120 MB - Languages: American English - Released: 2019-03-28 - Data updated: 2026-09-06 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/royal-london/id1452240242/reviews.md ## What is Royal London? ABOUT THIS APP Making it easy for Royal London customers to view their pension and ISA savings. HOW YOU GET STARTED You’ll need to have at least one individual or workplace pension plan, or ISA, with Royal London. To register you’ll need your plan number, which you can find on your welcome letter or annual statement. As soon as you register you’re ready to see your savings and more. WHAT YOU CAN SEE • The value of your pension and ISA savings. • Your pension contributions, along with tax relief and employer payments. • Details of how your pension funds are invested. • Up-to-date investment performance and growth, charges paid, and any ProfitShare payments awarded. • Projections of what your pension savings could be worth when you retire. • Any money you’ve taken out and how long a regular income might last. WHAT YOU CAN DO • Add, view, and change your beneficiaries. • Transfer other pension pots to your Royal London workplace plan, to keep your pension savings in one place. • Access helpful tools including State Pension forecast, risk profiler, pension planner and retirement options. • Access your pension documents, where available. • Read our helpful Financial Wellbeing guides. • Brush up on your financial knowledge with topical articles. • Set up notifications - if you want, we’ll let you know when there’s an important update to your plan. Or send you a quick reminder. • Quickly get in touch with us if you need to. • Customise your view with a choice of light or dark themes. We’re continually developing your app with useful enhancements, so check back soon for more new features. IMPORTANT INFORMATION The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales, company number 99064. Registered office: 80 Fenchurch Street, London, EC3M 4BY. Royal London Marketing Limited is authorised and regulated by the Financial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register, registration number 302391. Registered in England and Wales company number 4414137. Registered office: 80 Fenchurch Street, London, EC3M 4BY. ## Key features - View savings value - Track contributions and tax relief - Monitor investment performance - Retirement projections - Manage beneficiaries - Transfer pension pots - Access financial tools ## What do users think of Royal London? Overall sentiment: negative **Pros** - ✅ Easy to use - ✅ Convenient for tracking - ✅ Good for basic information - ✅ Professional presentation - ✅ DIY changes possible - ✅ Good developer support (sometimes) - ✅ Useful for planning retirement **Cons** - ❌ Inaccessible on older devices - ❌ Frequent login issues - ❌ Unreliable and often down - ❌ Basic functionality - ❌ Poor website experience - ❌ Outdated UI - ❌ Lack of advanced features - ❌ Customer service unhelpful - ❌ Security concerns with password resets - ❌ Inconsistent data display - ❌ Forced updates **Commonly reported bugs** - App crashes or freezes - Cannot log in - Authentication code issues - Password reset failures - App not working after update - Error messages (GPLSER, SEPSPE, GPLCTE) - Blank screens or no fund values displayed - App requires update but is already updated - Logout doesn't work for multiple accounts - Face ID not working - Zero fund values displayed temporarily - App doesn't recognize National Insurance number - Website not working - App doesn't show plan details - App stalls and shows error messages - App inaccessible due to OS version requirements - Cannot update app on older devices - App requires iOS 16/17, incompatible with older versions **Most requested features** - Support for older iOS versions - More detailed fund information - Graph-style performance view - Ability to see KIID docs - Direct contributions from online banking - Dark mode - Face ID/Touch ID re-enablement - Remember email address - Allow beneficiary info via browser - Add days, hours, minutes to retirement countdown - Evaluate effect of changes (contributions, retirement age) ## Recent user reviews (10 of 162) All indexed reviews: https://appshunter.io/ios/app/royal-london/id1452240242/reviews.md ### 1/5 — Removed ability to take a screen shot in the app *2026-08-15, version 5.5.0* I have a fair number of investment apps. Once a month I take screen shots of all my balances and upload them to my AI investment tool. This is no longer possible with the Royal London app. ### 5/5 — The Boss *2026-08-15, version 5.5.0* I like the fact that you use the Boss to symbolise that we are owned by you. The app is so neat and easy to use. Well done designers. If the concern is that the use of the term Boss is deemed hierarchical then use say Stakeholder instead? Personally, I like it as makes me feel valued. ### 5/5 — Pension *2026-08-11, version 5.4.0* Excellent ### 3/5 — Get rid of ‘Boss’ and bring back screenshots *2026-08-06, version 5.4.0* The ‘Boss’ intro is gimmicky and not suited to a serious finance app. Screenshot function has gone so I now have to write things down. That’s not progress. At least make that function user choice. ### 1/5 — Very poor customer information *2026-08-04, version 5.4.0* The customer app is very poor - it didn’t show you graphs on past performance - only a daily value and a total of profit or loss - other providers - such as true potential have a fabulous app where you can see clearly growth - dips, highs etc since inception - they need to look at doing something similar ### 4/5 — Good, but… *2026-08-01, version 5.4.0* Nice app to work with but, as said by many people have referred to, PLEASE stop calling me boss. I understand it’s to bring it in line with your adverts, but it sounds very unprofessional. Also, it would be better if you didn’t have to log in first BEFORE finding out you are maintaining the site/app and, why is this always on a Saturday morning when I go to check it. They are my only two issues. ### 1/5 — Cannot see all of my plans *2026-07-31, version 5.3.0* I have 4 pension plans with Royal London but can now only see 1 on the App. Up until a few months ago the App provided details of all 4. I have called and spoken about this to your team but still not resolved. Poor service and is encouraging me to consider moving by pensions to another provider. ### 3/5 — I'm not a 'BOSS'! *2026-07-28, version 5.3.0* The mechanics of the app are fine but who's stupid marketing.decision was it to change the home page with calling me your 'Boss' It rankles me and sounds condescending. If you call me anything you should use "Mr ". or just revert to how it was before. Looks very unprofessional at the moment ### 1/5 — Poor service and communication *2026-07-23, version 5.3.0* I transferred £10k into an existing pensions plan with Royal London before the end of the tax year for tax efficiency reasons. It took nearly a month for RL to apply the investment to my account and it still shows as starting on 27/4 meaning that I cannot reclaim tax from Inland Revenue. I have asked my Financial Adviser to intervene and RL have told him they are aware, the notes on the system are clear, but still it is not remedied. I have had no direct communication from RL and when I did try to complain, te new business team contacted me to open a new account! Unacceptable! ### 5/5 — Easy to talk *2026-07-21, version 5.3.0* Royal London is easy to use and any information either online or telephone the staff are really helpful.Thank you. ## Frequently asked questions about Royal London ### What does the Royal London app do? The app allows Royal London pension and ISA customers to easily view their savings. You can track contributions, see how your funds are invested, monitor performance, and view projections for your retirement. ### What are the key features of the app? Key features include viewing your savings value, tracking contributions and tax relief, details on fund investments and performance, retirement projections, managing beneficiaries, transferring pension pots, and accessing financial tools like a State Pension forecast. ### Is the Royal London app free to use? Yes, the app is free to download and use for eligible Royal London customers. There are no in-app purchases or advertisements mentioned. ### Who is the Royal London app for? This app is designed for individuals who have at least one individual or workplace pension plan, or an ISA, with Royal London. You will need your plan number to register. ### How can I get started with the app? To get started, you need to have a pension or ISA with Royal London. You'll need your plan number, which can be found on your welcome letter or annual statement, to register for access. ## Version history (last 5 releases) ### 5.5.0 — 2026-08-14 We’re enhancing your Royal London app with every release. This update includes accessibility improvements, visual revisions and technical upgrades to keep things running smoothly. ### 5.4.0 — 2026-07-31 We’re enhancing your Royal London app with every release. This update includes accessibility improvements, content changes, and technical tweaks to keep things running smoothly. ### 5.3.0 — 2026-07-01 We’re enhancing your Royal London app with every release. This update includes new design elements, content changes, and technical optimisations to keep things running smoothly. ### 5.2.0 — 2026-06-05 We’re enhancing your Royal London app with every release. This update includes new brand visuals, content changes, and technical upgrades to keep things running smoothly. ### 5.1.0 — 2026-05-22 We’re enhancing your Royal London app with every release. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*