# Royal Mail — Tracking, redelivery, prices > Manage Royal Mail parcels, postage, and deliveries with tracking and collection services. (iPhone/iPad app by Royal Mail Group Ltd.) - Source: https://appshunter.io/ios/app/royal-mail/id1435168829 (this page in markdown: same URL + `.md`) - Developer: [Royal Mail Group Ltd](https://appshunter.io/developer/405725377) - Category: Lifestyle, Business - Price: Free - Rating: 4.59/5 from 413,651 App Store ratings · 388 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 74 MB - Released: 2018-09-14 - Data updated: 2026-09-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/royal-mail/id1435168829/reviews.md ## What is Royal Mail? Track an Item: • Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery. Send an Item: • Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free. Book a Collection: • Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us. Services Near You: • We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours. Book a Redelivery: • Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day! Change Your Delivery Options to Suit You: • You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent. Set up a Redirection •Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands. Many More Great Features: • Find the size and format of your parcel using our Augmented Reality Parcel Sizer; • See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to; • Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes; • Save items you are tracking and add an alias name making them easier to identify; • Save postage receipts – simply take a photo of your receipt and store it to the app; • Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App • Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks. • Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login. • Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item. ## Key features - Track item progress with ID or barcode scan - Buy postage and print labels or use QR code - Book parcel collections from home or work - Find nearby drop-off locations and opening hours - Schedule redeliveries to your address or a Post Office - Change delivery location to Safeplace or neighbour - Set up mail redirection service ## Recent user reviews (10 of 388) All indexed reviews: https://appshunter.io/ios/app/royal-mail/id1435168829/reviews.md ### 2/5 — Parcel not delivered to set date *2026-09-01, version 18.3.2* My parcel was not delivered to the set date and time. ### 1/5 — This app is never working *2026-09-01, version 18.3.2* Developers what is going on this app never allows me to login myself, every time I’m trying there is a errors appearing telling me to try later. Nonsense ### 3/5 — Purchase History not working *2026-09-01, version 18.3.2* As title, when you go to purchase history it no longer loads, just says error. No signal at our PO and that’s where I take a screenshot of the code to send parcel. ### 2/5 — Could be a great app. When they get it right *2026-09-01, version 18.3.2* When tracking parcels it’s constantly reporting that it’s currently unable to confirm the status of a parcel and it looses the names you have assigned to a parcel. Delivered parcels get copied to the completed list but not removed from the Active list. Now my list is a mess and it takes too much work to work out which parcel is which and if it’s been delivered or not. Is this can be sorted the app would be great. ### 1/5 — No support from app developers *2026-09-01, version 18.3.2* App crashes on launch for months now. No help from Royal Mail or their app developers whatsoever despite my reaching out. Avoid! ### 1/5 — its a bug ridden mess *2026-08-31, version 18.3.2* Every delivery which appears in the tracking bar on Home page, shows 'unable to confirm status'. So you then have to tap each one in turn, at which point it shows the info. This applies to parcels which were already delivered a week ago. if you have a parcel arriving today, it wont let you set a safeplace without also delaying the parcel for a later date. Likewise If you have set a safe place on your account in the past, it wont display the parcel is going to be left there, so you end up having to set a safeplace for every single parcel just incase. Come on Royal Mail, get it together, other couriers are eating you alive with their tech and youre pushing out this buggy dinosaur of an offering. ### 1/5 — Not tested for accessibility doesn't work with screen readers *2026-08-30, version 18.3.2* Not tested For accessibility Many buttons don't have text labels so they don't work with screen readers e.g. VoiceOver on iPhone This includes the find an address button for example Will now delete the app as it is therefore of no use ### 1/5 — App *2026-08-29, version 18.3.2* it's rubbish, i use face id , didn't allow me through, the app must be working much better or the website is better then having it ### 3/5 — Annoying *2026-08-29, version 18.3.2* Can be a good app. Used it a few years now whilst it’s been good. The last few months I open the app I have to update something agree to something or constantly sign in every time. Just keep it bleeding simple. ### 1/5 — Poorly done *2026-08-28, version 18.3.2* Very poorly done app. It doesn’t show parcel was delivered even if it’s marked as delivered. Then deliveries have multiple tracking numbers and it’s hard to know which one is which. ## Frequently asked questions about Royal Mail ### How do I track a parcel with Royal Mail? You can track a parcel by entering your Royal Mail tracking ID or scanning the barcode directly within the app. The app will then provide real-time updates on your delivery's progress. ### Can I buy postage through the Royal Mail app? Yes, you can quickly and easily buy postage in just a few steps. You have the option to print your own labels or use a QR code at a Delivery Office Customer Service Point to have your label printed for free. ### Does Royal Mail offer parcel collection from home? Yes, you can book a Parcel Collect service to send and return parcels from home or work. Your postie can collect your items, and they can even bring a label if you cannot print one. ### How do I find Royal Mail services near me? The app includes a 'Services Near You' feature that helps you find your nearest drop-off location, including Postboxes, Parcel Postboxes (available 24/7), Royal Mail Delivery Offices, or Post Office branches, along with their collection times and opening hours. ### What happens if I miss a delivery with Royal Mail? If you miss a delivery, you can easily book a Redelivery through the Royal Mail App. You can choose to have it redelivered to your address, a neighbour's address, or a local Post Office, and you can pick the delivery day. ### Can I change where my Royal Mail parcel is delivered after it's sent? Yes, you can now change where your parcel is delivered after it has been sent. Options include delivery to a Safeplace or to a neighbour. ### Does Royal Mail have ads? The provided data does not indicate that the Royal Mail app contains advertisements. ### What is the age rating for the Royal Mail app? The Royal Mail app has an age rating of 4+, making it suitable for most users. ## Version history (last 5 releases) ### 18.4.2 — 2026-09-03 In this release, we’re introducing a new Shop carousel and Postie AI, making sending items quicker and easier. ### 18.3.2 — 2026-08-06 In this release, we’ve improved security and implemented better analytics to help us deliver more user-focused updates in the future. ### 18.2.6 — 2026-07-16 In this release, we’re proudly displaying our green credentials in the Tracking journey as well as other minor improvements. ### 18.1.2 — 2026-06-18 In this release, we’ve made some minor design and security improvements. ### 18.0.4 — 2026-06-02 In this release, we have provided bug fixes and small improvements ## More apps by Royal Mail Group Ltd - [Royal Mail People App](https://appshunter.io/ios/app/royal-mail-people-app/id1539149066) - [Royal Mail Link](https://appshunter.io/ios/app/royal-mail-link/id6751187470) All apps by Royal Mail Group Ltd: https://appshunter.io/developer/405725377 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*