# RoyalGas — user reviews > 37 indexed App Store user reviews of RoyalGas by Jerish Thachanalil Joy, rated 1.17/5 from 6 ratings. - Source: https://appshunter.io/ios/app/royalgas/id1193057561/reviews - App overview in markdown: https://appshunter.io/ios/app/royalgas/id1193057561.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 5 ## Newest reviews (17 of 37) ### 1/5 — App crashes and design *2024-03-25, version 1.0* App crashes App crashes when u want to paste anything e.g. account number during login or card number during payment. (iPhone 15 pro max latest ios version) and this is old issue now. App design. App has a very bad user experience and user interface. ### 1/5 — Can’t Sign up *2023-12-28, version 1.0* I can’t sign up to this app and website; informed customer care, no action. Also they sending huge bills without checking the actual consumption. However they charges a huge amount as service fees. ### 1/5 — app keeps crashing *2023-10-29, version 1.0* App keeps crashing when trying to submit self meter reading image…no option to update app so it must be the latest version. ### 1/5 — Not user friendly *2023-07-02, version 1.0* Uploading meter reading is a problem Only able to make payments for the bill which ofcourse makes sense 😆 ### 1/5 — Poor performance *2023-02-10, version 1.0* Worst application ### 1/5 — Doesn’t work *2022-08-25, version 1.0* One of the worst apps I’ve ever seen. It does not work and I have not been able to pay my gas bill using it. ### 1/5 — iPhone app error - not resolved last few months *2022-08-19, version 1.0* iPhone app is not working to login into account management and make payment since long time atleast last few months. Each time, I am using online website on browser alternatively to login and make payment. ### 1/5 — Truly awful. *2021-10-14, version 1.0* I never leave reviews but felt I had to express my disgust at how awful this app really is. It fails miserably at the one purpose it was meant to serve - paying your gas bills. Every step of the experience is an absolute hit or miss. It makes the company look so unprofessional, and I mean if you don’t fix this then how on earth do you expect me to pay you!? You’d think this would be a priority. ### 1/5 — Doesn’t work *2021-09-28, version 1.0* Tried to login for self reading. No luck ### 1/5 — Doesn’t work anymore *2021-09-18, version 1.0* The old version was so bad but the new one doesn’t even work. Doesn’t respond to log in! ### 1/5 — Login link is not operating *2021-09-10, version 1.0* Not able to login. I used the website to make payment ### 1/5 — Poor application *2021-09-04, version 1.0* Although The old version was very permeative but still working compared to current version which even doesn’t respond to log on. Meanwhile no one from RoyalGas is concerned to come read the meter or collecting money!!!! ### 1/5 — Cannot login *2021-08-29, version 1.0* After the latest update, I can’t login ### 1/5 — Worst App Ever *2021-08-15, version 1.0* Does this app even work ???? ### 1/5 — Too basic *2021-08-15, version 1.0* This App is way too light and basic for the kind of service provider. ### 1/5 — Useless and outdated app *2021-06-01, version 1.0* Unable to enter self meter readings, as selecting image causes it to crash. Apart from that, functionality is very limited. Can be used to pay bills, but that is about all. Doesn’t support many IOS features. Using website is easier. ### 1/5 — Poor design *2021-04-13, version 1.0* This app was designed by someone who has no clue of what customer needs are. Every time you comes out from the payment option the app logs you out. It is not intuitive at all. No history of user transactions. Account details update page has a button called Edit Profile and what it actually does is Saving the changes you made! The app is so confusing and loaded with information that is not at all relevant for users. Example projects, etc. who cares? Such information should be on your web site. The app should be simple and intuitive for customer. Absolute rubbish design. Please revamp the app to make it simple for users. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app *2026-07-09, version 2.0.3* The worst app I have ever used. ### 1/5 — Very bad payment system *2025-10-07, version 2.0.2* Always difficult to pay .. stupid application ever ### 1/5 — Worst useless application *2025-09-26, version 2.0.2* This Application is so useless never works, doesn’t even the option to pay with Apple Pay, it takes forever to pay.. not even sure why it exists!! ### 1/5 — Review from IT is required *2025-09-25, version 2.0.2* No update. No option for Apple Pay. App does not allow payment and stuck. ### 1/5 — Doesnt work deleting the app *2025-05-15* Doesnt work deleting the app ### 1/5 — This app needs new app *2025-03-28, version 2.0.1* Its so bad ### 1/5 — Worst App ever used *2025-03-08, version 2.0.0* Worst app ever to be used, please change the developer and do some thing unable to do the payments on time as every time loading. ### 1/5 — Poor App/ Poor Service *2024-11-08, version 1.0* App is not user friendly with a lot of problems, I am not able to update the self meter reading while receiving a fixed amount monthly bill, no one comes to check the gas meter and I am not sure how they apply the charges and they know my usages 🤷🏽‍♂️ ### 1/5 — app crashing *2024-11-07, version 1.0* ur app doesn’t crashing since long time unable to login ### 1/5 — Desperately sad *2024-09-07, version 1.0* Why??? ## Most praised reviews (4 highest-rated) ### 5/5 — App *2024-11-19, version 2.0.0* Good ### 5/5 — Shrewd kitty *2024-11-18, version 2.0.0* Good ### 5/5 — Mr. *2017-01-14, version 1.0* Smart and useful ### 2/5 — Bad user experience *2021-08-19, version 1.0* As most of the reviews already said - this is one of the applications which has poor user experience. I expect that as a user once I log in, I don’t need to log in again if I come back in the app after 15 seconds. Reason for 2 stars instead of 1 - I can still pay my dues. Suggestion - make features app focused as this is not a website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*