# Royalton Resorts

> Mobile companion for planning and managing resort stays and services. (iPhone/iPad app by Mobail.)

- Source: https://appshunter.io/ios/app/royalton-resorts/id6503334117 (this page in markdown: same URL + `.md`)
- Developer: [Mobail](https://appshunter.io/developer/389517884)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 1.50/5 from 126 App Store ratings · 68 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 50 MB
- Languages: American English, European Spanish
- Released: 2024-06-03
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/royalton-resorts/id6503334117/reviews.md

## What is Royalton Resorts?

Every exceptional vacation begins with a seamless experience.

Whether you're planning your getaway, checking in before arrival, reserving dinner, or discovering everything your resort has to offer, the Royalton App is your ultimate travel companion. Designed to make every step of your vacation effortless, the app gives you instant access to everything you need before, during, and throughout your stay across the Royalton Hotels & Resorts portfolio.

Everything you need, right at your fingertips:

- Book Your Stay
- Online Pre-Check-In
- Online Room Selection
- Live Chat with the Resort
- Restaurant Reservations
- Spa Reservations
- Room Service Ordering
- Interactive Resort Maps
- Daily Activities & Entertainment
- Tours & Excursions
- Restaurant Menus
- Resort Information
- Exclusive Offers
- Stay Updates & Notifications
- And so much more!

Every detail of your stay, thoughtfully connected.

## Key features

- Online pre-check-in
- Room selection
- Live in-destination chat
- Room service ordering
- Interactive resort maps
- Restaurant reservations
- Tours and excursions

## What do users think of Royalton Resorts?

Overall sentiment: negative

**Pros**

- 👍 Actually works great (for some)
- 👍 Good for resort navigation (for some)
- 👍 Fantastic for reservations (for some)
- 👍 Worked very well for booking
- 👍 Helped with activities and amenities
- 👍 Best friend during stay

**Cons**

- 🐛 App doesn't work
- 🐛 Slow and unresponsive
- 🐛 Frequent crashes/freezes
- 🐛 Login issues
- 🐛 Inability to book reservations
- 🐛 Inaccurate restaurant hours
- 🐛 Room service doesn't work
- 🐛 Map not functional
- 🐛 App goes blank
- 🐛 Resort not listed
- 🐛 Outdated information
- 🐛 Clunky UI
- 🐛 Requires re-login
- 🐛 Resort selection issues
- 🐛 Error screens on login
- 🐛 Poorly designed
- 🐛 Links don't work
- 🐛 Can't zoom map
- 🐛 System issues with reservations
- 🐛 Frustrating and disappointing
- 🐛 Unusable
- 🐛 Can't do anything
- 🐛 Nothing correct or updated
- 🐛 Basic functionalities don't work
- 🐛 Limited availability for restaurants
- 🐛 Buggy and useless
- 🐛 Ridiculous and presumptuous
- 🐛 Needs serious work
- 🐛 App is junk
- 🐛 Restrictions apply for booking
- 🐛 Wi-Fi terrible
- 🐛 Frequent errors
- 🐛 Glitches
- 🐛 Pre-check in blocked
- 🐛 Crashes and loses room info
- 🐛 Resort activities not showing
- 🐛 Restaurant selection flaky
- 🐛 Room service ordering fails
- 🐛 White screen or stuck on homepage
- 🐛 Behind with technology
- 🐛 Slow on resort wifi
- 🐛 Blank page after use
- 🐛 Can't open second time
- 🐛 Water smells fishy
- 🐛 Staff doesn't like you
- 🐛 Dirty expensive
- 🐛 Room reservation doesn't work
- 🐛 Confusing app
- 🐛 Freezes when expanding menus
- 🐛 Doesn't bring you to location
- 🐛 Unable to cancel reservations
- 🐛 Failed to login error
- 🐛 Technical difficulties
- 🐛 UI needs improvement
- 🐛 Bartenders don't know drinks
- 🐛 Tedious event checking
- 🐛 Taken to top of screen after backing out
- 🐛 Beta testing by clients
- 🐛 Unnecessary friction
- 🐛 Broken app
- 🐛 Incorrect info
- 🐛 No access
- 🐛 Resort is butt too

**Commonly reported bugs**

- Map doesn't work
- Room service doesn't work
- App doesn't remember login
- App goes blank
- App refused to log back in
- App refreshed page and login multiple times
- App doesn't keep you signed in
- App opens on resort selection screen
- Tapping resort leads back to selection screen
- Login errors
- App provides inaccurate restaurant hours
- App is barely functional
- App doesn't work on phones
- Couldn't book dinner reservations or order room service
- App doesn't reflect Diamond club status
- Stuff is buried and hard to find
- Links don't do anything
- Map can't be zoomed out
- App pulled up zoomed close to walkway
- App had a system issue with reservations
- Reservation profile switched names
- App sucks
- Can't sign in
- Can't book reservations
- Unusable app
- Can't order food
- Can't do anything with the app
- Can't book anything
- Never worked for the whole trip
- Nothing on the app is correct or updated
- Basic functionalities don't work
- Couldn't book dinner reservations on the app
- Limited availability for restaurants
- App won't load properly
- Won't let me get into reservation without an error
- Completely useless and buggy app
- App is ridiculous
- App doesn't work
- Barely works
- App is junk
- Restrictions apply for booking
- Lift down 80% of the time, can't report via app
- App and Wi-Fi are terrible
- Frequent errors
- App has glitches
- Wouldn't allow pre-check in
- Stated blocked for pre-check in
- App crashes and loses room information
- Resort activities not showing
- Restaurant selection is flaky
- Room service ordering wouldn't work
- App doesn't function properly
- App is okay, could be improved
- Not glitchy (for some)
- White screen or stuck on homepage
- App goes blank (white page) after use
- App can't be opened a second time
- App is the absolute worst
- App doesn't work at all
- App is very poorly made
- App doesn't work most of the time
- No dinner reservations available
- Claims notifications when there are none
- Message on app disappeared
- App will not work
- App freezes when one wants to expand catalog
- When reopened on site, doesn't bring you to your location
- Unable to cancel reservation
- Kept on having failed to login error
- Could not book any reservations for restaurants
- Won't work on iPhone 14
- Error message saying something went wrong
- Technical difficulties
- UI needs improvement
- Have to select resort every time
- Shows blank screen after exiting
- Bartenders don't know drinks on app menu
- Pop-ups are tedious
- Taken to top of screen when backing out of events
- Software is not fixed
- App prevents guests from services
- App is embarrassingly bad
- App only does one thing for reservations
- App doesn't show other Royalton resorts
- App doesn't show restaurant opening times
- App is not built for that
- Unable to log in after many attempts
- No excellent connection, won't load
- Lunch restaurant opening times are incorrect
- Room service is hit or miss
- Restocking of water option never worked
- No dinner reservations available
- No other way to make reservations
- TV repair request not fulfilled
- App is so slow
- App is unnecessarily clunky
- App doesn't work at all
- App is very poorly made
- App doesn't work 90% of the time

**Most requested features**

- CEO should use the app
- Allow staff autonomy and authority
- Better resort management
- Improve app reliability
- Fix app bugs
- Update restaurant hours
- Make app functional
- Improve login persistence
- Improve resort selection
- Fix login errors
- Improve map zoom functionality
- Allow reservation changes
- Improve resort information display
- Update restaurant opening times
- Improve room service functionality
- Improve restocking options
- Allow easier event viewing
- Improve navigation after backing out of events
- Fix backend architecture
- Allow guests to make reservations
- Improve app speed
- Fix blank screen issues
- Allow pre-check in
- Improve app stability
- Allow cancellation of reservations
- Improve UI
- Fix notification issues
- Allow message visibility
- Improve app performance on resort wifi
- Make app less clunky
- Allow guests to book tours
- Improve overall app design
- Allow dark mode
- Provide advanced analytics dashboard

## Recent user reviews (10 of 68)

All indexed reviews: https://appshunter.io/ios/app/royalton-resorts/id6503334117/reviews.md

### 1/5 — One of the worst apps I’ve used

*2026-08-27, version 1.6.1*

Literally terrible. Nothing works properly.

### 1/5 — Glitch

*2026-08-06, version 1.5.0*

Not easy to use even for restaurant reservations. Does have glitch. The chat and review link is not working

### 1/5 — Schemey

*2026-07-29, version 1.4.1*

This app and the larger company it represents screams bait and switch. I was using this app to book restaurants at the all-inclusive I was staying at. I was logging in daily to make sure we had a reservation for each night. I login five days before and book a restaurant and do that everyday, as that is the earliest they would allow us to do so. I had done this for two days in a row. I login on the third day and all of a sudden every hotel is available except for hours. Like they magically deleted our hotel off the the app. Royalton is definitely a scam. I don’t know why they would claim to offer these services and then strip them away from you after they get your money.

### 2/5 — App keeps losing my location

*2026-07-29, version 1.4.1*

No good! All keeps losing my log-in and location of my hotel keeps being missing from the app itself, have tried downloading several times as you need it to book restaurants etc without going to the front desk each time. Come on Royalton sort this out ASAP!

### 1/5 — No sirve

*2026-07-18, version 1.4.1*

No se puede reservar y todo es lento 🤮🤮🤮

### 1/5 — Non-functional

*2026-07-17, version 1.4.1*

I’m not sure what there is to review. The map doesn’t work. The room service doesn’t work. You have to select your hotel each time you open the app and it doesn’t remember your login. Then once you try to log back in, it just goes blank. Tried ordering room service twice but both were rejected after asking the room number (which is ironically tied to your login), however I couldn’t have responded because the app went blank several times. I had to delete and redownload just to get those messages after the fact. 

The average app reviews are accurate. Maybe have the CEO use the app? Of course they won’t and that’s the problem. That’s my feedback. It’s a joke of an app.

### 1/5 — Criminally awful

*2026-07-14, version 1.4.1*

This app is such a cluster of miss organized confusion. The app is clunky and has refreshed my page and login multiple times. Not to mention after I got logged out it refused to log me back in. Deleted the app reinstalled it nothing this. app has added stress to my vacation to be honest I couldn’t be more upset.

### 1/5 — Royalton Bavaro Dominican Republic

*2026-07-07, version 1.4.1*

For being a Marriott property, this resort sucks. We have been here prior to the pandemic but since being acquired, the level of service has went downhill. We upgraded to the diamond club and had the chairman suite and the room isn’t even fully stocked.  We constantly have to ask our “butler “ but he seemed to be no help. It really isn’t worth the upgrade. I would not waste my money.

### 1/5 — Beware: Not 5 a star resort

*2026-07-04, version 1.4.1*

The staff at the new  royalton vessence in Barbados were extremely kind and tried to make the experience good, HOWEVER, we felt like it was important to warn others not to stay here if they’re expecting a 5 star experience. This resort is new and not ready to open. Most of the food options are unavailable and the staff is inexperienced. Most dinners (and snacks if you could find them) were scant and incorrect once delivered. The staff at the resort are not able to make any decisions, common sense or otherwise, and are required to call headquarters to answer simple questions. They were unable to arrange airport transport when requested the day before, they do not have boating activities yet nor the ability to arrange them, at check in they attempted to charge us $7,000 extra dollars for our 14 year old because their website incorrectly booked her age as a child instead of an adult. We settled on $2000 extra but they were not able to use their computer system to make the fix and we had to pull it up on the website ourselves to fix the mistake. The resort seems to be at about 5-10% of capacity and yet that seemed to be challenging. 2 hour + for room service, inability to answer questions or communicate internally. At check out, it took security 2+ hours and multiple requests to bring us some lost shorts and sunglasses. In fact, we still don’t have them and are waiting for our taxi that we had to arrange ourselves for the airport. We requested a late check out of one hour, and they were unable to accommodate the request despite no guests at the resort. They started calling our room and knocking on our door at one minute til check out. We were ready, thank goodness, but are now sitting and waiting. I hope you like Marlin, because that was the “catch of the day” at every restaurant, for every meal and the even when the menu descriptions mentioned another fish (tuna), marlin was substituted. 

The beach staff, the bartenders, the wait staff, and Sade, in particular were wonderful, but the resort management needs to let the staff on sight have some autonomy and authority to properly take care of their guests. Bottom line, they are not ready for guests, and management needs to be on-sight and more guest oriented. The hotel is new and nice, but the rooms, food, and guest services were 3 star at best. Don’t waste your money here. There are much better places for half the price in Barbados. 

Side note: it was $38 US dollars for copper tone sport sunscreen and $25 for a box of tampons… I get the upcharge but that seems like price gouging to an extreme.

### 1/5 — Barely functional

*2026-06-29, version 1.4.1*

This app has major flaws:
1. It does not keep you signed in. You need to constantly re-login every session
2. It always opens on the resort selection screen (because of issue #1) but tapping your resort 75% of the time leads to it opening another page then immediately going back to the resort selection screen. Extremely frustrating.
3. When you try to login, about 50% of the time you get an error screen. The only recourse is to restart the app and pray it works next time

## Frequently asked questions about Royalton Resorts

### What does the Royalton Resorts app do?

The app acts as a comprehensive travel companion for guests of Royalton Hotels & Resorts and its affiliated brands. It allows you to plan your stay, manage services, and explore resort offerings directly from your mobile device, aiming for a seamless vacation experience.

### What are the key features of the app?

Key features include online pre-check-in and room selection, in-destination live chat for immediate assistance, room service ordering, interactive resort maps, restaurant reservations with menu access, and booking tours and excursions.

### Is the Royalton Resorts app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a complimentary service for guests.

### What kind of vacations can I plan with this app?

You can plan and manage vacations across various brands under Royalton Hotels & Resorts, including Royalton, Planet Hollywood, CHIC, and Vessence, each offering a distinct vacation style from All-In Luxury® to party-focused or artistic retreats.

## Version history (last 5 releases)

### 1.6.1 — 2026-08-25

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.5.2 — 2026-08-11

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.5.0 — 2026-08-03

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.4.1 — 2026-06-29

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

### 1.3.0 — 2026-04-23

This new version includes updates and fixes to improve the viewing and usage experience on all devices. In addition, in this release, we’ve fixed bugs and improved performance and stability.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*