# Royalton Resorts — user reviews > 68 indexed App Store user reviews of Royalton Resorts by Mobail, rated 1.50/5 from 126 ratings. - Source: https://appshunter.io/ios/app/royalton-resorts/id6503334117/reviews - App overview in markdown: https://appshunter.io/ios/app/royalton-resorts/id6503334117.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 1 · 2★ 7 · 1★ 103 ## What do users think of Royalton Resorts? Overall sentiment: negative **Pros** - 👍 Actually works great (for some) - 👍 Good for resort navigation (for some) - 👍 Fantastic for reservations (for some) - 👍 Worked very well for booking - 👍 Helped with activities and amenities - 👍 Best friend during stay **Cons** - 🐛 App doesn't work - 🐛 Slow and unresponsive - 🐛 Frequent crashes/freezes - 🐛 Login issues - 🐛 Inability to book reservations - 🐛 Inaccurate restaurant hours - 🐛 Room service doesn't work - 🐛 Map not functional - 🐛 App goes blank - 🐛 Resort not listed - 🐛 Outdated information - 🐛 Clunky UI - 🐛 Requires re-login - 🐛 Resort selection issues - 🐛 Error screens on login - 🐛 Poorly designed - 🐛 Links don't work - 🐛 Can't zoom map - 🐛 System issues with reservations - 🐛 Frustrating and disappointing - 🐛 Unusable - 🐛 Can't do anything - 🐛 Nothing correct or updated - 🐛 Basic functionalities don't work - 🐛 Limited availability for restaurants - 🐛 Buggy and useless - 🐛 Ridiculous and presumptuous - 🐛 Needs serious work - 🐛 App is junk - 🐛 Restrictions apply for booking - 🐛 Wi-Fi terrible - 🐛 Frequent errors - 🐛 Glitches - 🐛 Pre-check in blocked - 🐛 Crashes and loses room info - 🐛 Resort activities not showing - 🐛 Restaurant selection flaky - 🐛 Room service ordering fails - 🐛 White screen or stuck on homepage - 🐛 Behind with technology - 🐛 Slow on resort wifi - 🐛 Blank page after use - 🐛 Can't open second time - 🐛 Water smells fishy - 🐛 Staff doesn't like you - 🐛 Dirty expensive - 🐛 Room reservation doesn't work - 🐛 Confusing app - 🐛 Freezes when expanding menus - 🐛 Doesn't bring you to location - 🐛 Unable to cancel reservations - 🐛 Failed to login error - 🐛 Technical difficulties - 🐛 UI needs improvement - 🐛 Bartenders don't know drinks - 🐛 Tedious event checking - 🐛 Taken to top of screen after backing out - 🐛 Beta testing by clients - 🐛 Unnecessary friction - 🐛 Broken app - 🐛 Incorrect info - 🐛 No access - 🐛 Resort is butt too **Commonly reported bugs** - Map doesn't work - Room service doesn't work - App doesn't remember login - App goes blank - App refused to log back in - App refreshed page and login multiple times - App doesn't keep you signed in - App opens on resort selection screen - Tapping resort leads back to selection screen - Login errors - App provides inaccurate restaurant hours - App is barely functional - App doesn't work on phones - Couldn't book dinner reservations or order room service - App doesn't reflect Diamond club status - Stuff is buried and hard to find - Links don't do anything - Map can't be zoomed out - App pulled up zoomed close to walkway - App had a system issue with reservations - Reservation profile switched names - App sucks - Can't sign in - Can't book reservations - Unusable app - Can't order food - Can't do anything with the app - Can't book anything - Never worked for the whole trip - Nothing on the app is correct or updated - Basic functionalities don't work - Couldn't book dinner reservations on the app - Limited availability for restaurants - App won't load properly - Won't let me get into reservation without an error - Completely useless and buggy app - App is ridiculous - App doesn't work - Barely works - App is junk - Restrictions apply for booking - Lift down 80% of the time, can't report via app - App and Wi-Fi are terrible - Frequent errors - App has glitches - Wouldn't allow pre-check in - Stated blocked for pre-check in - App crashes and loses room information - Resort activities not showing - Restaurant selection is flaky - Room service ordering wouldn't work - App doesn't function properly - App is okay, could be improved - Not glitchy (for some) - White screen or stuck on homepage - App goes blank (white page) after use - App can't be opened a second time - App is the absolute worst - App doesn't work at all - App is very poorly made - App doesn't work most of the time - No dinner reservations available - Claims notifications when there are none - Message on app disappeared - App will not work - App freezes when one wants to expand catalog - When reopened on site, doesn't bring you to your location - Unable to cancel reservation - Kept on having failed to login error - Could not book any reservations for restaurants - Won't work on iPhone 14 - Error message saying something went wrong - Technical difficulties - UI needs improvement - Have to select resort every time - Shows blank screen after exiting - Bartenders don't know drinks on app menu - Pop-ups are tedious - Taken to top of screen when backing out of events - Software is not fixed - App prevents guests from services - App is embarrassingly bad - App only does one thing for reservations - App doesn't show other Royalton resorts - App doesn't show restaurant opening times - App is not built for that - Unable to log in after many attempts - No excellent connection, won't load - Lunch restaurant opening times are incorrect - Room service is hit or miss - Restocking of water option never worked - No dinner reservations available - No other way to make reservations - TV repair request not fulfilled - App is so slow - App is unnecessarily clunky - App doesn't work at all - App is very poorly made - App doesn't work 90% of the time **Most requested features** - CEO should use the app - Allow staff autonomy and authority - Better resort management - Improve app reliability - Fix app bugs - Update restaurant hours - Make app functional - Improve login persistence - Improve resort selection - Fix login errors - Improve map zoom functionality - Allow reservation changes - Improve resort information display - Update restaurant opening times - Improve room service functionality - Improve restocking options - Allow easier event viewing - Improve navigation after backing out of events - Fix backend architecture - Allow guests to make reservations - Improve app speed - Fix blank screen issues - Allow pre-check in - Improve app stability - Allow cancellation of reservations - Improve UI - Fix notification issues - Allow message visibility - Improve app performance on resort wifi - Make app less clunky - Allow guests to book tours - Improve overall app design - Allow dark mode - Provide advanced analytics dashboard ## Newest reviews (17 of 68) ### 1/5 — God awful *2026-06-13, version 1.3.0* Horrible app, barely functional ### 1/5 — Terrible App *2026-06-06* This app is terrible. Neither the hotel staff, nor anyone in my party could get the app to work on our phones. This meant we couldn’t book dinner reservations or order room service for our entire stay. The staff confirmed all of our details were correct but couldn’t figure out why the app wouldn’t work for us, on multiple devices. Other people we met at the resort confirmed they also couldn’t get it to work. ### 1/5 — Poorly designed and dysfunctional *2026-04-28* The app is horrible. The app doesn’t reflect our Diamond club status and asks about upgrading to diamond, even tho we are diamond club. Some stuff is buried and hard to find, such as the menus for our reservation. A lot of the links in the app don’t do anything when you click them. Honestly better off just texting the butler our needs through WhatsApp. The map can’t be zoomed out to get an idea of where stuff is.. it pulls up zoomed close to walk way where you’re left guessing where you’re going if you don’t just use the maps posted around the property. ### 1/5 — Worst resort *2026-04-12* No one really cares about anything. Is not the app, is in general with all the servants from security, butler, front desk to excursion booking. We try to ask for water at anytime during the day and they constantly said they don’t have but to go get it at the bar. Excursion cancelation is a frustrating thing that ruin your plans and they don’t find a solution just tell you oh well I guess you need to wait 10 days for your refund. The security, Joe is rude and doesn’t care about elderly in canes, telling them they don’t need a kart to taken them to the room, but to walk it. Rooms constantly power go out and no towels are left, showers leaks water constantly to the outside iron equipment are broken. Butler assign to take care of you is never around and books restaurant reservation at her time preference not at what the customer wants. ### 1/5 — The app is unreliable *2026-04-07* I downloaded the resort app ahead of arrival after several prompts from Planet Hollywood Costa Rica, Autograph Collection, expecting it to streamline the experience—particularly for Star Class services like dining reservations and pre-check-in. Upon arrival, the app was positioned as the primary tool for managing reservations, and we were guided through using it to book our à la carte dinners. While the intent is great, the execution wasn’t entirely seamless. When we arrived at our first restaurant, there appeared to be a system issue where the reservation profile in the app had automatically switched to my wife’s name. She is not affiliated with Marriott Bonvoy, nor was she the one who made the booking, checked in, or paid for the stay, which created some confusion at the restaurant level. ### 1/5 — Royalton Cancun *2026-03-19* This app sucks!!!! Just arrived and can’t use it. This means we can’t book dinner reservations. ### 1/5 — Worst ever *2026-02-17, version 1.1.1* This app just creates frustration and disappointment. Hate everything about trying to make use of it. ### 1/5 — Doesn’t work *2026-02-11* App doesn’t work, can’t sign in, can’t book reservations, unusable ### 1/5 — Worst app ever *2026-02-07* Can’t sign in, can’t order food, can’t do anything with this piece of garbage app ### 1/5 — Yikes *2026-01-22* Can’t book anything. Never work for basically the whole trip ### 1/5 — Useless app *2025-12-31* I can't tell if the app itself is so bad or just the administration of the app. Nothing on the app is correct or updated, and basic functionalities don't work. This is the first place I've stayed where they insist you use the app but staff do everything on paper (poorly). Could not book dinner reservations on the app, had to dues guest services where they scribble on a sheet of note paper. ### 1/5 — So bad!!!! *2025-12-25, version 1.1.1* I honestly have never had an app as bad as this one. We can barely eat anything other than the buffet because when we try to reserve a nice restaurant ### 1/5 — Scam resort *2025-12-14* They say they have 7 restaurants any of them whenever you try to book it’s saying limited availability, in a week time we couldn’t get a spot in any of the restaurants, luxury? I doubt it .. management should do something to make it feel and look luxurious ### 1/5 — Trash *2025-12-08* I’ve gone to guest services and still no one could make the app work on my phone. I have an iPhone 15, have an international plan, and am using the resort WiFi, and this app will not load properly and won’t let me get into my reservation without an error. I was basically told something was wrong with the app and that was the end of it. I have not been able to get any reservations for any of the restaurants for this reason. ### 1/5 — Complete disaster *2025-12-04, version 1.1.1* Completely useless and buggy app, I do not want to waste time doing QA ### 1/5 — Executive Producer *2025-12-02, version 1.1.1* This app is ridiculous. It doesn’t work. It’s very presumptuous for a resort to make people fight with technology for the basics. Thumbs down. ### 1/5 — Probably the worst app I’ve ever used *2025-11-10* Barely works. Needs serious work ## Most critical reviews (10 lowest-rated) ### 1/5 — One of the worst apps I’ve used *2026-08-27* Literally terrible. Nothing works properly. ### 1/5 — Glitch *2026-08-06* Not easy to use even for restaurant reservations. Does have glitch. The chat and review link is not working ### 1/5 — Schemey *2026-07-29* This app and the larger company it represents screams bait and switch. I was using this app to book restaurants at the all-inclusive I was staying at. I was logging in daily to make sure we had a reservation for each night. I login five days before and book a restaurant and do that everyday, as that is the earliest they would allow us to do so. I had done this for two days in a row. I login on the third day and all of a sudden every hotel is available except for hours. Like they magically deleted our hotel off the the app. Royalton is definitely a scam. I don’t know why they would claim to offer these services and then strip them away from you after they get your money. ### 1/5 — No sirve *2026-07-18, version 1.4.1* No se puede reservar y todo es lento 🤮🤮🤮 ### 1/5 — Non-functional *2026-07-17* I’m not sure what there is to review. The map doesn’t work. The room service doesn’t work. You have to select your hotel each time you open the app and it doesn’t remember your login. Then once you try to log back in, it just goes blank. Tried ordering room service twice but both were rejected after asking the room number (which is ironically tied to your login), however I couldn’t have responded because the app went blank several times. I had to delete and redownload just to get those messages after the fact. The average app reviews are accurate. Maybe have the CEO use the app? Of course they won’t and that’s the problem. That’s my feedback. It’s a joke of an app. ### 1/5 — Criminally awful *2026-07-14, version 1.4.1* This app is such a cluster of miss organized confusion. The app is clunky and has refreshed my page and login multiple times. Not to mention after I got logged out it refused to log me back in. Deleted the app reinstalled it nothing this. app has added stress to my vacation to be honest I couldn’t be more upset. ### 1/5 — Royalton Bavaro Dominican Republic *2026-07-07, version 1.4.1* For being a Marriott property, this resort sucks. We have been here prior to the pandemic but since being acquired, the level of service has went downhill. We upgraded to the diamond club and had the chairman suite and the room isn’t even fully stocked. We constantly have to ask our “butler “ but he seemed to be no help. It really isn’t worth the upgrade. I would not waste my money. ### 1/5 — Beware: Not 5 a star resort *2026-07-04* The staff at the new royalton vessence in Barbados were extremely kind and tried to make the experience good, HOWEVER, we felt like it was important to warn others not to stay here if they’re expecting a 5 star experience. This resort is new and not ready to open. Most of the food options are unavailable and the staff is inexperienced. Most dinners (and snacks if you could find them) were scant and incorrect once delivered. The staff at the resort are not able to make any decisions, common sense or otherwise, and are required to call headquarters to answer simple questions. They were unable to arrange airport transport when requested the day before, they do not have boating activities yet nor the ability to arrange them, at check in they attempted to charge us $7,000 extra dollars for our 14 year old because their website incorrectly booked her age as a child instead of an adult. We settled on $2000 extra but they were not able to use their computer system to make the fix and we had to pull it up on the website ourselves to fix the mistake. The resort seems to be at about 5-10% of capacity and yet that seemed to be challenging. 2 hour + for room service, inability to answer questions or communicate internally. At check out, it took security 2+ hours and multiple requests to bring us some lost shorts and sunglasses. In fact, we still don’t have them and are waiting for our taxi that we had to arrange ourselves for the airport. We requested a late check out of one hour, and they were unable to accommodate the request despite no guests at the resort. They started calling our room and knocking on our door at one minute til check out. We were ready, thank goodness, but are now sitting and waiting. I hope you like Marlin, because that was the “catch of the day” at every restaurant, for every meal and the even when the menu descriptions mentioned another fish (tuna), marlin was substituted. The beach staff, the bartenders, the wait staff, and Sade, in particular were wonderful, but the resort management needs to let the staff on sight have some autonomy and authority to properly take care of their guests. Bottom line, they are not ready for guests, and management needs to be on-sight and more guest oriented. The hotel is new and nice, but the rooms, food, and guest services were 3 star at best. Don’t waste your money here. There are much better places for half the price in Barbados. Side note: it was $38 US dollars for copper tone sport sunscreen and $25 for a box of tampons… I get the upcharge but that seems like price gouging to an extreme. ### 1/5 — Barely functional *2026-06-29* This app has major flaws: 1. It does not keep you signed in. You need to constantly re-login every session 2. It always opens on the resort selection screen (because of issue #1) but tapping your resort 75% of the time leads to it opening another page then immediately going back to the resort selection screen. Extremely frustrating. 3. When you try to login, about 50% of the time you get an error screen. The only recourse is to restart the app and pray it works next time ### 1/5 — Wrong hours *2026-06-21* App provides hours of restaurants but they are mot accurate. How hard is it to display the correct hours? ## Most praised reviews (10 highest-rated) ### 5/5 — The best resort and hotel ever *2026-06-09* We went to many many resorts in Mexico and Dominican Republic, but this resort is a very high-end. Excellent professional people very polite and caring. They eager to help at any time at any moment. We love this resort and we plan to return again. Everything went smooth from the front desk to the end and we have absolutely no complaints. We really recommend this resort to everybody who wants to have an excellent experience and an enjoyable vacation. ### 5/5 — Actually Works Great! *2025-10-05* Honestly saw tons of reviews talking about how terrible the app is. I downloaded it and started using it and it works great. I guess an update came out and made it work better. It’s definitely a must-have for the best resort experience. I particularly loved the free unlimited room-service that came with the app. ### 5/5 — Perfect *2025-07-13* Very good and perfect time dates ### 5/5 — Fantastic❤️ *2025-06-18* I don't know what the problem was with others but using this app for the Royalton in Negril was fantastic,We used it for making reservations,ordering room service and more!Would definitely use again. ### 5/5 — App 5 stars! *2025-02-16, version 1.0.8* Best Luxury Hotels ever!! Everything works Perfectly!! ### 5/5 — Worked very well *2024-12-20* This app worked very well for me. I was able to book restaurants for dinner, get directions around the resort. Get a lot of details for example about the activities going on and the amenities. This app was my best friend throughout my stay at Royalton. ### 5/5 — Have not try it yet *2024-11-03* I am going to the royal splash in February 2025 and I wanted to see if they had an app so I downloaded it and I don’t know if it’s gonna good this app has a 2/5 reading so I hope it’s good ### 4/5 — What’s all the hate about? *2025-05-28* The app is okay. There definitely could be some improvements made to it, but other than that it’s good. Why is there so much hate about this app? It’s fairly easy to navigate, works well, and to me it’s not glitchy. It’s a good app to help navigate the resort. ### 4/5 — Grand krk *2025-02-14* Kinda good. Annoyed with all the adverse and “diamond club” preliminary stuff uff and thingys. LOL🫡🥺🫠 2 STAR AMAGI$!:’skfnmg ### 2/5 — App keeps losing my location *2026-07-29* No good! All keeps losing my log-in and location of my hotel keeps being missing from the app itself, have tried downloading several times as you need it to book restaurants etc without going to the front desk each time. Come on Royalton sort this out ASAP! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*