# Royalty Rewards® Member App — user reviews > 93 indexed App Store user reviews of Royalty Rewards® Member App by Firepower Marketing Inc., rated 4.00/5 from 406 ratings. - Source: https://appshunter.io/ios/app/royalty-rewards-member-app/id331966006/reviews - App overview in markdown: https://appshunter.io/ios/app/royalty-rewards-member-app/id331966006.md - Rating breakdown: 5★ 245 · 4★ 57 · 3★ 20 · 2★ 17 · 1★ 67 ## What do users think of Royalty Rewards® Member App? Overall sentiment: negative **Pros** - 👍 Excellent food quality and taste - 👍 Outstanding and friendly staff service - 👍 Convenient rewards tracking system - 👍 Good value for money on specials - 👍 Great atmosphere and ambiance - 💳 Easy points accumulation and redemption (when working) - 🎯 Centralized card management in one app **Cons** - 🐛 Frequent app crashes and freezes - 🐛 Login failures and account access issues - 🐛 App won't open or closes immediately - 🐛 Keyboard input not responding - 🐛 Slow performance when loading rewards - ❌ Rewards not syncing or displaying correctly - ❌ Card scanning functionality broken - ⚠️ Inconsistent app performance across devices - ⚠️ Poor user interface design - ⚠️ Requires excessive personal information - ⚠️ Rewards released in unpredictable batches **Commonly reported bugs** - App crashes when entering birthday/anniversary information - Login error: 'Card number already exists' message - App won't download or reinstall properly - Crashes when accessing 'My Rewards' or 'Account Info' sections - App freezes when trying to add or view points - Crashes after app updates - White text on light beige background (unreadable menu) - Card won't scan or capture - App stuck in update loop preventing uninstall - Incompatibility with unsecured WiFi networks **Most requested features** - iPhone Wallet integration support - Better UI/UX design and app icon - Clear user instructions and documentation - Real-time reward notifications in app - Complete transaction history in mobile app - Improved keyboard accessibility - Better app stability across iOS versions ## Newest reviews (10 of 93) ### 2/5 — Download of points *2025-06-12, version 8.3.0* The app just turns off when I try to add points. I removed the app and tried to download again & it wont download ### 4/5 — Home *2025-03-06, version 8.3.0* My mom and aunt papino use to make a thick square pizza from Sicily with enchovies and it had red sauce on it it was a treat to eat it when they made it just like your pizza I feel like its made from love and served by family. ### 2/5 — Awful App *2025-02-02, version 8.3.0* Sometimes it loads sometimes it doesn’t. We’ve missed out on reward because the app won’t work. Rewards show as earned but are released in batches so you never know when it’s coming. ### 3/5 — Works well enough *2024-12-29, version 8.3.0* Have encountered server errors, more often than I should, when opening the app. ### 5/5 — Great place to eat and drink *2024-07-03, version 8.2.7* Whenever I’ve ordered food that was not to my liking the kitchen and server will make sure it is corrected . I can’t say this about any place else. all the staff are top-notch . ### 3/5 — Terrible app icon *2024-06-26, version 8.2.7* The user interface for this app is pretty mediocre but you can muddle through alright. However, the app icon is the biggest problem. I almost didn’t download the app because I thought it must be fake. What in the world is going on with this? For the love of god get a designer to make you something new ### 5/5 — Purple shark *2024-05-29, version 8.2.7* The food was terrifically delicious! Our server was absolutely outstanding! I am sorry I don’t remember her name but she deserves recognition. Very pleasant and helpful! Loved the new menu choices. ### 5/5 — Review *2024-05-01, version 8.2.7* The management and wait staff are consistently cheerfully friendly and efficient. The food is excellent with variety! ### 1/5 — Waste of time *2023-12-22, version 8.2.6* Total garbage. Says my member/ card number already in use ### 5/5 — People *2023-09-22, version 8.2.4* Food is awesome people are awesome restaurants is awesome yum yum yum ## Most critical reviews (10 lowest-rated) ### 1/5 — App no longer works *2026-08-09, version 8.3.9* Upon opening the app, I get a “No Internet Connection! Check your modem and router” error. There is nothing wrong with my internet connection and all other apps work just fine. ### 1/5 — Never works *2026-02-17, version 8.3.7* Never works for me. I open the app instantly closes I’ve checked for updates nothing since I’ve downloaded the app it has never worked ### 1/5 — Never worked *2026-01-16, version 8.3.7* Doesn’t work ### 1/5 — App never works *2026-01-02, version 8.3.7* This app has never worked since it’s been downloaded. I can’t track points with the restaurant and I can’t use my points. The app has been completely useless. It never has allowed me to open it. Once I click on it, it pretends like it’s going to open and then it just closes. ### 1/5 — Constantly crashes *2025-09-18, version 8.3.0* App doesn’t work. Crashes when you try to log in or says your card number exists when you try to log in…. Well yeah it exists because I selected existing member log in……… 🤦🏻‍♀️ just delete the app ### 1/5 — Annoying *2025-07-08, version 8.3.0* Keeps telling me my card number already exist and won’t let me log in! Extremely frustrated and yes the app is updated. ### 1/5 — App doesn’t work! *2025-06-15, version 8.3.0* This app is useless! It won’t let me login and keeps telling me my account number is all ready used! Tried to uninstall and reinstall several times and still doesn’t work! ### 1/5 — So slow *2025-02-04, version 8.3.0* Horribly slow trying to open or pull open reward certificates. Even server started rolling her eyes. 🙄 ### 1/5 — Doesnt work *2024-12-31, version 8.3.0* Went to use app not working either is there website ### 1/5 — Crashes *2024-09-15, version 8.2.9* App won’t open after inputting birthday and anniversary. Click on continue and the app closes!! ## Most praised reviews (10 highest-rated) ### 5/5 — Napoli’s *2026-06-19, version 8.3.9* Best place to eat. I have had hoagies, stuff Shells, manocotti’s, pizza. Love their food. Never had a nasty waiter. They are all friendly. ### 5/5 — Sickies *2026-04-21, version 8.3.9* I love this restaurant. I’ve always had excellent service here and great hot food. I hope nothing changes. ### 5/5 — Good seafood *2026-03-02, version 8.3.7* Nice atmosphere and friendly service. ### 5/5 — Moggers service and food *2025-07-25, version 8.3.0* Wonderful ### 5/5 — Great lunch spot! *2025-05-12, version 8.3.0* We sat in the bar and the service was great Trinity and Hailee served us. We ordered off the all day happy hour menu and the food was very tasty and a good value. ### 5/5 — ALFIE’S *2025-03-25, version 8.3.0* Wonderful restaurant with some of the friendliest waitresses ever! Especially LILLIE!!! ### 5/5 — Christmas Eve, Eve! *2024-12-24, version 8.3.0* Excellent as always! Kally did a super job behind the bar and the food was awesome as usual! Thank you!! ### 5/5 — Oyster night *2024-12-16, version 8.3.0* Oyster night awesome evening dollar oysters or loads of other things to pick from all awesome tasting great atmosphere I will definitely come again and again ### 5/5 — Oyster night *2024-10-10* Oyster night awesome evening dollar oysters or loads of other things to pick from all awesome tasting great atmosphere I will definitely come again and again ### 5/5 — Convenient excellent food *2024-07-10, version 8.2.8* I ordered online from my pool, enjoyed the cool water for another 15 minutes before I jumped in my car to pick up my order without leaving my car!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*