# Roy's Rewards — user reviews > 109 indexed App Store user reviews of Roy's Rewards by Roy Rogers Franchise Company LLC, rated 4.69/5 from 4,134 ratings. - Source: https://appshunter.io/ios/app/roys-rewards/id1133704459/reviews - App overview in markdown: https://appshunter.io/ios/app/roys-rewards/id1133704459.md - Rating breakdown: 5★ 3,244 · 4★ 354 · 3★ 139 · 2★ 48 · 1★ 122 ## What do users think of Roy's Rewards? Overall sentiment: neutral **Pros** - 🤩 Excellent customer service - 🍔 Great food quality - 👍 Convenient outdoor dining - 🚀 Fast and efficient service - 💰 Good value for money **Cons** - 🐛 App crashes and technical issues - 🤔 Confusing or limited menu options - 💳 Pricing discrepancies between app and in-store - 🗺️ Poor location tracking and GPS functionality - 📥 Rewards program issues and points disappearing **Commonly reported bugs** - App not recognizing valid coupons or rewards - Inability to order certain menu items through the app - Points not properly tracking or applying to purchases - Frequent app crashes and login issues - Incorrect pricing and item availability shown in the app **Most requested features** - Allow custom item selection for combo meals - Improve app stability and user experience - Offer more coupons and discounts through the app - Streamline the rewards program and make it more user-friendly - Enhance location-based features for easier store finding ## Newest reviews (10 of 109) ### 2/5 — Scanner Fails *2026-05-08, version 5.0* The barcode scanner is really hard to use ### 3/5 — Skip the Sundae *2026-03-25, version 4.9* Little to no chocolate syrup. Did not meet my expectations. I will not order them again. ### 4/5 — Love the food *2026-02-23, version 4.9* App could be updated to purchase Roy cards and also , to be able to check past orders and verify order status! ### 5/5 — Outdoor eating *2025-03-30, version 4.5* Always a great place to eat- love the outdoor dining! ### 5/5 — Jackie *2025-03-20, version 4.5* Love this app ### 5/5 — Backup system *2025-02-24, version 4.5* The store could not scan the QR code on my phone which was disappointing but they built in a backup system that works ### 3/5 — Roy’s app *2025-02-15, version 4.5* Half the time I try to use the app in store it doesn’t work. Some of the staff don’t seem to know how to make it work. My last visit I didn’t receive the points sent an email to the store and no one bothered to respond or acknowledge that there may be a problem. ### 5/5 — Travon whye sr *2025-01-31, version 4.5* Please bring Roy’s Roger’s to Baltimore city and county and Hartford County please ### 3/5 — Free dessert *2024-12-10, version 4.5* I attempted to take advantage of the free dessert promo for the 12 days promo. Could not figure out on the app how to apply it. Went in the store and the manager said good luck. Purchase was $18.95 and no free dessert. The app in general is not the easiest to use compared to all the other fast food apps. ### 2/5 — Awful *2024-11-05, version 4.5* The app never loads. ## Most critical reviews (10 lowest-rated) ### 1/5 — 2 days in a row *2026-04-15, version 5.0* Can’t order through app anymore because “something is wrong: error validating basket”. Reset app, restarted phone, delete and reinstalled app. Fix please. ### 1/5 — Chicken Maple Biscuit-Not Worth It *2026-03-01, version 4.9* I ordered a maple chicken biscuit with cheese. I received the biscuit with cheese, no maple syrup as shown in the picture and it was the smallest piece or chicken I have ever seen. It was ridiculous. The only good thing about my visit was the customer service was very good. Other than that, I will not return. Very disappointed ### 1/5 — Pricing issues *2025-07-30, version 4.9* Why does a regular drink which says 2.69 automatically change to $6 once you go to add to cart??? It’s not the tax, but the drink price gets outrageous. Never have this problem in store, just on the app. ### 1/5 — Can’t choose chicks type *2025-07-12, version 4.8* How come we can only choose white or dark meat but not allowed to choose the type of chicken we want? What if I want a chicken breast and leg? Not possible with the app, only 2 piece white or dark meat. I want a breast, not a wing. I cant use the app because I gotta go to the drive thru instead and tell them what chicken I want. Get with the times, Popeyes lets you choose the specifics, you could learn something from them. ### 1/5 — GPS Horrible *2025-07-07, version 4.7* Why does this app pretend to ck location. Twice I’ve placed an order from a Roy’s parking lot only to find out it was at another location 3 miles away. SMH ### 1/5 — Bad app *2025-03-25, version 4.5* This app never fails to not work properly! The worst app of all!!! ### 1/5 — Free dessert reward showed a milkshake in picture, said I cannot use it for that! Why show pic then *2025-02-14, version 4.5* Bricktown N.J 08723 ### 1/5 — App hardly ever works *2024-11-21, version 4.5* When you try to order anything its just a white screen ### 1/5 — Worst fast food app *2024-11-17, version 4.5* Always shows no connection, while other app works perfectly fine. ### 1/5 — Now useless can’t use points *2024-09-12, version 4.5* This app used to be amazing with the points and rewards. I could get free meals and now all I can get is a free brownie with a $20 purchase. That same brownie offer repeats and there are no other offers. How am I supposed to use all my points I have? ## Most praised reviews (10 highest-rated) ### 5/5 — Los my love *2026-08-29, version 5.0* Excelente 😊 ### 5/5 — Free *2026-08-10, version 5.0* Free $7 children sandwich. I can’t say no to free ### 5/5 — Great app *2026-05-17, version 5.0* Not only does Roy Rogers get the food right, but the app is great too for a smaller chain. ### 5/5 — Great service *2026-04-17, version 5.0* Holly that runs this location does a great job she and her staff make you want to come back here ### 5/5 — TY server *2026-04-10, version 5.0* Ty was fast, friendly, and polite. She took and prepared my order with a smile. She was courteous, and double checked my order for accuracy. ### 5/5 — Delicious chicken every time *2026-03-03, version 4.9* Keep up the good work with your tasty,hot crunchy chicken.👌🏾😃 ### 5/5 — Excellent service and staff!! *2026-01-13, version 4.9* Excellent service and staff!! ### 5/5 — Best Meal for Fast Food Eatery *2025-12-06, version 4.9* Love the cheese burgers and chicken. Wish there was one in Warminster, PA ### 5/5 — Roy Rogers *2025-10-28, version 4.9* I love it ### 5/5 — Our 12 piece Chicken was Excellent *2025-10-20, version 4.9* The Chicken, Fries, and our Sandwich was hot and fresh. Kim’s service was helpful, quick, excellent, and with a pleasant smile. The restaurant was clean. Roy’s is clearly a step above the competition. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*