# RSL: Rides, Hotels, Flights — user reviews > 51 indexed App Store user reviews of RSL by ROYAL SMART LIMOUSINE LLC, rated 3.90/5 from 22 ratings. - Source: https://appshunter.io/ios/app/rsl-rides-hotels-flights/id1351219496/reviews - App overview in markdown: https://appshunter.io/ios/app/rsl-rides-hotels-flights/id1351219496.md - Rating breakdown: 5★ 16 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (10 of 51) ### 2/5 — Worst behavior *2023-09-03, version 37.0* RSL104-asif mehmood vehicle no L20246. He hs the worst behavior. He will be the reason to degrade all the other drivers if his behavior is this. I ask other driver if i can do card payment in the uber, they said it’s possible. This guy asif is misbehaving and telling his card is not working and speaking to customer as its our fault. My payment is still pending so i would like to make it. Let me know the solution. Thank you ### 5/5 — Convenient to use *2022-08-13, version 28.0* The service which was provide from the app is very convenient and user friendly. Can easily verify the id and find the trips easily. ### 5/5 — affordable Rides in dubai with clean cars *2022-07-08, version 22.0* Cheaper than Uber, careem , Drivers were professional and cars were clean. ### 5/5 — Good experience *2022-06-03, version 20* I simply love RSL APP. Especially the simplicity of the experience. I also love the drivers, and the way you always know the vehicle and the driver before you start your trip. I love the simplicity of, (thanks to smart phones) the way you see where the vehicle is all the way to your pickup location, so there's no anxiety. I also am very happy with the cashless transactions for the trip and the tip. Overall I rate my experiences with the company five star ### 5/5 — Excellent Experience and Services *2022-05-31, version 20* A well-organized company with professional staff and chauffeurs! !!!Highly Recommended ### 5/5 — Good experience and service *2022-05-30, version 20* I like your services and the driver. Easy and convenient for me and my family to transport from our hotel to different locations after booking with the app. I will recommend you to the tourist coming to UAE if I knew anyone coming. Good job Royal smart limousine company ### 5/5 — Outstanding service *2022-05-29, version 20* Everything happened fast & gracefully. I might stop using the uber or careem ! The driver was flexible. The car was clean. The best is the price is very cheap . It was a very nice experience for my friends and I. I will most likely use RSL in every state. ### 1/5 — Waste of time and stress. *2022-02-16* Every time I try RSL and prebook and reserve a car. They never show up. I have to chat and 30-40 minutes later they send someone. I’ve had to grab a taxi urgently every time. Not worth the stress. Unreliable, no integrity. Shouldn’t be in business. ### 1/5 — Worst service I’ve ever had ! *2021-12-31, version 16.0* I’ve booked 3 times and ever time was e new problem. But the last book I’ve done made me very angry. Two days Ago I book for a ride to drive me and my wife to Dubai Deira Creek to celebrate New year. I wait around 20 min. but nobody collect us. I call them and he say to me sorry but I’ve picked up someone else. is that how you deal with customers? Very very bad handling. ### 1/5 — Terrible experience *2021-12-05* Booked a ride. App said 6 minutes away, car didn’t come for 15 minutes. When I got in he told me he can only accept cash. I booked through the app specifically because I didn’t have cash. I had to get out of his car, and thanks to this I am now missing my appointment this morning. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app terrible service terrible ownership *2024-12-18* The owner of the company is a scammer who uses less fortunate individuals to promote himself as opportunity giver but truly he is just a scammer who’s uses and abuses drivers. I wouldn’t trust any app that is affiliated with RSL. ### 1/5 — Worst app *2024-07-31, version 57.0* Worst application it show promo code when u use it’s doesn’t active , people here scamming. Dont use RSL app n vehicles . I was always cheated ### 1/5 — Comment *2023-12-11, version 37.0* The worst customer service ever in UAE. I tried to use their taxi service but I get disappointed several times, when i try to comment for management they ignored me. Also I was planning to invest on RSL taxi and went to their office two times and their staff are not ethical ### 1/5 — Poor app *2023-10-18, version 37.0* It’s so so slow. It it comes to booking a cab 🚕 it’s taking weird time. It’s the app is weirdly designed. ### 1/5 — Delay always *2023-10-02, version 37.0* No response ad following up with the customer ### 1/5 — Drivers are overpricing *2023-09-18, version 37.0* A driver from this application asked for 100 AED for 5 minutes drive from Marina mall. Be aware. ### 1/5 — Charged more all the time *2023-07-14, version 36.0* I used this service 3 times now all 3 times to Airport however I was excessively over charged all three times even after putting promo code and off peak travel. Won’t recommend it to anyone as they are not true to the prices shown. ### 1/5 — very bad service *2023-06-23, version 36.0* ordered a vip car and scheduled it and never came . ### 1/5 — scam ever *2023-01-14, version 33.0* from the start always a problem untill they will charge you for nothing!! and useless costumer service! ### 1/5 — Avoid like the plague!! *2022-12-31, version 32.0* RSL worst service in Dubai - you make a booking agree a price and then they say you need to pay 5 times more!! Avoid like the plague!! Do not recommend - app will be reported and should be removed! ## Most praised reviews (10 highest-rated) ### 5/5 — Always reliable! *2025-01-05, version 63.0* The RSL app is a lifesaver for group trips. I booked a luxury bus for my family vacation, and the process was so smooth. The app gave me all the details upfront, and the bus was exactly as described. Will definitely use it again! ### 5/5 — Love it!! *2025-01-05, version 63.0* This app has changed how I travel in Dubai! The guided tour booking feature is a game-changer, and the adventure packages are a great addition. I recently booked a skydiving experience through the app, and it was flawless. Highly recommend! ### 5/5 — Excellent service *2025-01-05, version 63.0* I’ve been using the RSL app for a few months now, and I’m impressed with how easy it is to use. The navigation is straightforward, and the booking process is quick. Plus, the app offers amazing deals on luxury services. Highly satisfied! ### 5/5 — Easy too book flights and hotels *2025-01-04, version 63.0* Fantastic app! The design is clean and modern, and the functionality is spot on. I used the app to book a luxury bus for a group trip, and it was so convenient. Everything from booking to tracking was seamless. Great work, RSL! ### 5/5 — Simple easy and great deals *2025-01-04, version 63.0* As a frequent traveler to Dubai, the RSL app has become my go-to for reliable transportation. The app is intuitive and offers great options for booking limos or planning tours. The best part? The cars are always on time, and the drivers are professional. Love it ### 5/5 — Easy to use. Lots of options. *2025-01-03, version 63.0* Excellent app for luxury travel in Dubai! Booking a limousine has never been easier. The interface is sleek, user-friendly, and incredibly fast. I love how I can track my booking and get updates in real time. A must-have for anyone visiting or living in Dubai! ### 5/5 — Car limousine *2024-10-15, version 59.0* Good service ### 5/5 — Better than competition *2024-07-24, version 55.0* good app great rates great drivers and excellent cars ### 5/5 — Amazing *2023-10-18, version 37.0* Best service in Dubai, my driver arrives on time every morning. Would highly recommend! ### 5/5 — Excellent customers service and really good support *2023-02-16, version 33.0* New modern car --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*