# RT Mobile 4

> Mobile client for managing Request Tracker tickets with offline access. (iPhone/iPad app by Dustin Collins.)

- Source: https://appshunter.io/ios/app/rt-mobile-4/id526440029 (this page in markdown: same URL + `.md`)
- Developer: [Dustin Collins](https://appshunter.io/developer/377642009)
- Category: Productivity
- Price: Free
- Rating: 4.00/5 from 4 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 4 MB
- Languages: English
- Released: 2012-07-25
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/rt-mobile-4/id526440029/reviews.md

## What is RT Mobile 4?

RT Mobile is a Request Tracker client for quickly managing your tickets on the go.

Easily find tickets with custom searches. Exclude unwanted queues or people.
Create custom queries to quickly access all your tickets.
Organize queries and searches with groups. Create groups for other teammates or locations.
Snap a photo with your devices camera and add it to a comment or reply.

Using multiple servers?
RT Mobile supports multiple servers simultaneously and integrates them all in a way that allows you to to organize everything the way you want.

Tickets are cached so you can view them while offline.

---NOTES---
Requires a Request Tracker 3.8.x or newer server.
Supports authentication through the RT server only. Web external authentication is not supported.
SelfService Portal is not supported. You must be a privileged user to login.

## Key features

- Manage tickets on the go
- Custom searches and queries
- Organize with groups
- Attach photos to comments
- Supports multiple servers
- Offline ticket viewing

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/rt-mobile-4/id526440029/reviews.md

### 5/5 — Great tool!!!

*2021-01-19*

This App is a must if your organization uses RT. The ability to create my own queries is fantastic. Thanks for a great App!

### 1/5 — SSO integration?

*2019-08-05*

We’ve got our RTIR instance behind SSO, so cant use the mobile app.  Any plans to support?

### 3/5 — Looks like a great app, but...

*2018-09-13*

Looks like a great app but the support site is down.

### 2/5 — Doesn’t seem to work with CAS servers

*2017-10-04*

We’d love to try this app but completing the server info results in a string of code that our server admin tells us is the CAS stumbling over the username and password. Is this a known issue and is there a workaround?

### 4/5 — Beware: not fully functional on iOS8

*2017-08-24*

This app does not work correctly with iOS 8. Support doesn't exist... Apple should remove this app.

8/23/17 

This app has been updated several times since my original review. Issues I've faced have been fixed. I hope this trend continues!

### 5/5 — This app is fantastic and it absolutely does work

*2017-01-20*

The latest updates have definitely brought the stability back. It's working great with the latest RT as of this review (4.4.1).   We use this app for all of the techs in our organization and it is superior to RT's builtin mobile UI in many ways.   You can't create tickets with it but that is a very minor annoyance for our needs and would be rarely used anyway.   We also use it as a mobile dashboard of sorts.  The result counts on queries make it great for that.   

A few things you should know to make it work:
  1) You can't use the integrated web server authentication with it (last I tried at least).  You absolutely CAN use LDAP authentication and that's the way we us it currently (connected to AD). 
  2) You need to use a "real" SSL certificate, not self-signed.   We had issues trying to use a self-signed cert, it never prompts to accept, it just fails to work. 
  3) You're kind of on your own.  I don't know the developer and support seems to be non-existent.  That being said, he seems to update the app on a semi-regular basis and pretty much all of the issues we've had in the past are all fixed.  It works quite well. 
  4) It's kind of a manual setup.  You have to build your queries by hand.  If you've spent much time bulding queries in the RT ticket search interface you should be able ot make do.  Take a look at the [Advanced] tab in the RT search interface for some clues.  Use the built-in queries the developer, Dustin, has put in by default has a starting point.   There is some work involved but the end result is very much worth it.

### 1/5 — Doesn’t work

*2013-09-27*

Don’t waste your money. It doesn’t work, can’t ever find server

## Frequently asked questions about RT Mobile 4

### What is RT Mobile 4?

RT Mobile 4 is a mobile application designed to help users manage their Request Tracker tickets efficiently while on the go. It allows for quick ticket searching, organization, and updates.

### What server versions does RT Mobile 4 require?

RT Mobile 4 requires a Request Tracker 3.8.x or newer server to function. It supports authentication directly through the RT server and does not support web external authentication or the SelfService Portal.

### Can I use RT Mobile 4 offline?

Yes, RT Mobile 4 caches tickets, allowing you to view them even when you are offline. This ensures you can access your ticket information regardless of your internet connection.

### Does RT Mobile 4 support multiple servers?

Yes, RT Mobile 4 supports managing tickets from multiple servers simultaneously. It integrates them in a way that allows users to organize everything according to their preferences.

### How does RT Mobile 4 handle attachments?

You can easily attach photos taken with your device's camera directly to ticket comments or replies within RT Mobile 4. This is useful for providing visual context or evidence.

### What is the rating for RT Mobile 4?

RT Mobile 4 has a rating of 4.0 stars based on 4 user ratings. This indicates generally positive user feedback.

### When was RT Mobile 4 last updated?

The latest version of RT Mobile 4, version 4.1.6, was last updated on June 17, 2019. The app was initially released on July 25, 2012.

### What is the age rating for RT Mobile 4?

RT Mobile 4 has an age rating of 4+, making it suitable for a wide range of users. It is available for free on compatible devices.

## Version history (last 1 release)

### 4.1.6 — 2019-06-17

Updated to support the latest devices and backend technology.
No feature changes were made in this update.

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## More apps by Dustin Collins

- [Barn-Cameras](https://appshunter.io/ios/app/barn-cameras/id1567128900)
- [Super Swift Smash!](https://appshunter.io/ios/app/super-swift-smash/id1579811835)

All apps by Dustin Collins: https://appshunter.io/developer/377642009

## Related topics

[rtmobile](https://appshunter.io/ios/topics/rtmobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*