# RTC ACCESS — Viewing ETA's of Trips > Paratransit trip viewing and cancellation for RTC ACCESS clients. (iPhone/iPad app by Reveal Management Services, Inc..) - Source: https://appshunter.io/ios/app/rtc-access/id1484560133 (this page in markdown: same URL + `.md`) - Developer: [Reveal Management Services, Inc.](https://appshunter.io/developer/966554220) - Category: Navigation, Lifestyle - Price: Free - Rating: 3.33/5 from 3 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 18 MB - Languages: English - Released: 2019-10-29 - Data updated: 2026-06-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/rtc-access/id1484560133/reviews.md ## What is RTC ACCESS? Using the RTC ACCESS Mobile App This app allows clients of the RTC ACCESS paratransit program to view vehicle ETA’s for same day trips as well as viewing and cancelling future trips. Login In order to login into the app you will be required to enter 3 pieces of PII (Personally Identifiable Information): Last Name, Customer Number and Date of Birth. (If you are unaware of your Customer Number or need to verify the information we have on file for you, please contact 775-348-5438.) If successfully logged in, you will be taken to the “My Ride” section. If your login attempt failed, you will see an Invalid Login message displayed. My Ride Once in the My Ride section, you will be able to view the details of your next trip for that day of service. These details include the pickup window, projected arrival time of the vehicle, vehicle type and the expected fare amount. Upcoming Trips The Upcoming Trips section displays trips for the day of service, as well as trips three days in the future. To view additional details about the trip, simply select the pickup window. From the trip details, you will also have the option to cancel the trip. Please be aware that clicking the cancel trip button immediately submits the cancel, this is not just a request. You may cancel a future trip and even a same day trip, unless that same day trip is within 1 hour of the pickup window. Upon cancelling, you will receive a cancellation success confirmation. **If attempting to cancel a trip within 1 hour of the pickup window you will be prompted to call Customer Service directly. My Account The My Account section displays your contact information, customer number and offers the option to change the color theme of the app to a darker contrast. ## Key features - View vehicle ETA's - View and cancel future trips - See pickup window and fare - Access trip details - Dark contrast theme option ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/rtc-access/id1484560133/reviews.md ### 1/5 — Ugh *2022-04-20, version 0.0.18* I can’t seem to login ### 2/5 — Not easily useable *2020-02-04* The app requires 3 separate pieces of identification including a account number which is never used by riders and requires phone calls to recover. The date of birth requirement drop downs are weird and not iPhone standard making it tricky for people who are blind and using Voice Over to use, at least the first time. The giant problem with this app is that all of the information is required every single time a person wants to use the app. The screen has a checkbox that is supposed to keep you signed in for 30 days but in doesn’t work and riders need to add all the info every time the app is started. Why no user account with a password that can be saved on the phone? Why is this app so locked down and user unfriendly? Did they beta test it with disabled people? Why did RTC accept this useless frustrating poorly designed turkey? What a mess. Please add user name and passwords, after initial sign in, allow credentials to be saved on the phone, and get rid of the 30 day sign in thing as that is just plain stupid and unnecessary. And please find some nerdy disabled people to beta test as however it is being done now, is failing. ## Frequently asked questions about RTC ACCESS ### How do I log in to RTC ACCESS? To log in, you'll need your Last Name, Customer Number, and Date of Birth. If you don't know your Customer Number, contact 775-348-5438 for assistance. ### What trip information can I see in RTC ACCESS? You can view details for your next same-day trip, including the pickup window, projected arrival time, vehicle type, and expected fare amount. ### Can I cancel a trip using RTC ACCESS? Yes, you can cancel future trips and same-day trips up to one hour before the pickup window. Cancellations within one hour require calling Customer Service directly. ### What is the rating for RTC ACCESS? RTC ACCESS has a rating of 3.3 stars based on 3 user ratings. ### Is RTC ACCESS available on Android devices? The app is supported on iPhone, iPad, and iPod, but specific Android device support is not detailed in the provided information. ### When was RTC ACCESS last updated? The latest version of RTC ACCESS was released on 2019-12-19. ### Does RTC ACCESS have ads? No, RTC ACCESS does not contain advertisements. ### What age rating is RTC ACCESS? RTC ACCESS is rated 4+ by the app store, indicating it is suitable for users of all ages. ## Version history (last 4 releases) ### 0.0.18 — 2019-12-19 This is a minor bug fix release related to theming and display issues. ### 0.0.17 — 2019-12-11 This is a bug fix release for users unable to cancel trips. ### 0.0.15 — 2019-11-20 This is a bug fix release to address several of the issues of the former version. ### 0.0.14 — 2019-10-29 No release notes. ## Apps similar to RTC ACCESS | App | Rating | Price | Category | | --- | --- | --- | --- | | [LA Metro & Bus - Rail Tracker](https://appshunter.io/ios/app/la-metro-and-bus-rail-tracker/id1088594394) | 4.4 (4,664) | Free | Navigation | ## More apps by Reveal Management Services, Inc. - [Ride Reveal](https://appshunter.io/ios/app/ride-reveal/id1178600137) - [MTM Link Driver](https://appshunter.io/ios/app/mtm-link-driver/id1533357729) - [MTM Link Member](https://appshunter.io/ios/app/mtm-link-member/id1534737345) - [Accessible Dispatch NYC WAV](https://appshunter.io/ios/app/accessible-dispatch-nyc-wav/id1621484598) - [RIPTA RIde - MTM Go](https://appshunter.io/ios/app/ripta-ride-mtm-go/id6737628106) All apps by Reveal Management Services, Inc.: https://appshunter.io/developer/966554220 ## Related topics [my upcoming](https://appshunter.io/ios/topics/my-upcoming) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*