# RTC Washoe Connect — user reviews

> 9 indexed App Store user reviews of RTC Washoe Connect by Spare Labs Inc., rated 4.40/5 from 101 ratings.

- Source: https://appshunter.io/ios/app/rtc-washoe-connect/id1534938223/reviews
- App overview in markdown: https://appshunter.io/ios/app/rtc-washoe-connect/id1534938223.md
- Rating breakdown: 5★ 78 · 4★ 8 · 3★ 4 · 2★ 1 · 1★ 10

## Most critical reviews (9 lowest-rated)

### 1/5 — App closes when trying to schedule a ride

*2024-11-17*

App closes when trying to schedule a ride

### 1/5 — Worst

*2024-07-18*

We are better off with busses than these vehicles.

### 1/5 — needs updating

*2020-12-13*

can’t purchase a pass within the app.

**Developer response:** Hi Donna, 
Unfortunately, purchasing passes is not an intended functionality within the RTC Washoe FlexRIDE app. 
We appreciate your feedback and will investigate further on if we can make this a possibility in the future!

### 1/5 — Complete booty cheeks!

*2020-11-12*

This app is pretty self explanatory and easy to use but annoying because you cant confirm a ride that is within the stated service area like desired. Completely useless. Its like you can only schedule a ride that’s convenient for the driver NOT the customer.

### 3/5 — Bruh

*2025-10-09*

It always pushes back ride times making me late to school almost every time I use it, it’ll go from 20 minuets to 25 minuets to 27 minuets to 30 minuets. To get somewhere that’s a 6 minuet trip away.

**Developer response:** I'm sorry to hear about the inconvenience you've experienced with the ride times. Please reach out to us at support@spare.com so we can investigate this further.

### 3/5 — Unusable across ride types as ACCESS user

*2025-07-08*

Unfortunately since ACCESS got added to my profile I can only use access rides now and have to call in every flex ride. I’d much rather the opposite since I use flex ride multiple times a day on days of use rather than ACCESS being a single round trip. No one has been able to help. I do like the newest update but it would be nice to use both flex rides & ACCESS as advertised.

**Developer response:** Thank you for your feedback, and we apologize for the trouble you're experiencing with Flex and ACCESS rides. Please reach out to support@spare.com so we can look into your profile and get things working properly.

### 3/5 — This app is not secure.

*2020-11-23*

I installed this app and set up an account two days ago, but I haven’t had a chance to use it yet. I was a little concerned that there was no password asked for, but figured that the fact that it was supposed to be associated with the phone number of the phone that it’s installed on would be enough, but apparently not, as I just got a notification that the ride that I requested, which I didn’t, was excepted, and it was nowhere near where I am. Somebody else obviously was able to use my account, and I not only canceled, but called RTC to let them know. I hope the person that tried to use my account is still expecting the ride and freezes while waiting for a ride that isn’t coming. People need to be more honest. This app also needs to require a password so that stuff like this doesn’t happen in the future.

### 5/5 — RTC one of the best

*2026-03-09*

Good to get around

### 5/5 — Great Service

*2022-03-02*

I used this when I was in town for work. Great app and service!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*