# RTIP on the go — user reviews > 18 indexed App Store user reviews of RTIP on the go by GreenShield, rated 4.80/5 from 13 ratings. - Source: https://appshunter.io/ios/app/rtip-on-the-go/id1592105302/reviews - App overview in markdown: https://appshunter.io/ios/app/rtip-on-the-go/id1592105302.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Poor Functionality *2025-08-05* As noted by others: 1. The facial recognition is unreliable: it worked once, but even though it is turned on in Settings in the app and in the iOS, the facial recognition screen is not being served. The sign-in screen field for the password seems to be set up incorrectly: the iOS responds by offering to CREATE a password, rather than offering to fill in the existing password. I have attempted to filter the claims by client, type of claim, and date range, in order to see how much I have left this year for para-medical services. I have attempted this several times and each time the app fails, closes, and serves the log-in screen. Of course the filter settings are lost and have to be set again, then it fails, repeat, repeat. IT WOULD BE VERY HELPFUL IF A DASHBOARD WERE TO BE ADDED WHICH SHOWS THE DESCENDING BALANCE FOR EACH TYPE OF CLAIM INSTEAD OF HAVING TO RUN A REPORT. ### 1/5 — Useless app *2024-04-12* It never recognizes face recognition. Always have to go on web site so what’s the point of having an app???? ### 1/5 — Weird screens *2024-02-29* When I log into the ap it goes to the screen I want and then quickly scrolls sideways to the login screen every single time. I can’t get into the ap. 🤷‍♀️ ### 1/5 — Garbage App *2023-09-07* Difficult to use, chaotically written, and unworthy addition to RTIP service. Your phone staff are amazing…your app creators are not. ### 3/5 — New claims *2025-03-17* It’s not very user friendly if you’re making a claim for the first time. ### 3/5 — RTIP on the go *2023-02-15* Why can’t I see the photo of the prescription receipt when I review the claim before I submit ? ### 3/5 — Review *2022-07-28* Could not log in with biometrics. Everything else was fine. ### 4/5 — Trouver un fournisseur *2023-07-26* J’ai eu de la difficulté à trouver mon fournisseur de massothérapie. Quand je cherchais à l’endroit où on demande trois renseignements numéro de téléphone, nom de l’entreprise et nom de famille on me disait toujours qu’il y avait un champ vide alors qu’il ne l’était pas. J’ai finalement trouvé mon fournisseur à l’aide du nom de famille. Par contre ce n’était pas la bonne adresse (son adresse avant un déménagement) mais impossible de la changer. Toutefois c’était le bon numéro de licence. Alors j’ai soumis de cette façon. ### 4/5 — Great Back Up *2023-06-06* This Ap works quite well. When I first started to use it, I misinterpreted a question. My claim was rejected but, by speaking with the app resource contact, I was able to realize where I make my mistake and correct it. That path made all the difference. ### 5/5 — Garbage *2026-03-05* The update doesn’t work. When I click update it takes me back to the APP store to click open. Then around and around over and over again. Useless ## Most praised reviews (8 highest-rated) ### 5/5 — RTIP on the Go *2024-09-19* As far as submitting claims, the process couldn’t be easier. I imagine with time they will make it even better by allowing you to know how much remains for a given therapy. I haven’t traveled, so I haven’t experienced submitting those claims. I hope our tip keeps up the great development of this APP. ### 5/5 — Claim submission *2024-01-26* Easy to use! ### 5/5 — Easy now *2023-04-21* I am not very tech savvy, and initially had a bit of an issue figuring it out. It turns out all the mistakes were mine. Now that I know how to use it, I’m OK. ### 5/5 — Very straight Forward App *2023-02-20* Great app to use and allows little anxiety in submitting forms. ### 5/5 — OTIP Claims made easy *2022-06-04* This is a great app and it’s very easy to use. ### 5/5 — Using the app *2022-05-15* Very user friendly. The old one was so clumsy to use. ### 5/5 — First time app user *2022-05-13* It was an easy process and convenient. Thank you ### 5/5 — Suits my needs *2022-05-08* This app is much easier than previous health insurances. The coverage is terrible but the app is very user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*