# RTRO - Trading Marketplace — user reviews > 70 indexed App Store user reviews of RTRO by Librex Holdings Inc., rated 4.60/5 from 150 ratings. - Source: https://appshunter.io/ios/app/rtro-trading-marketplace/id1661563424/reviews - App overview in markdown: https://appshunter.io/ios/app/rtro-trading-marketplace/id1661563424.md - Rating breakdown: 5★ 132 · 4★ 3 · 3★ 4 · 2★ 2 · 1★ 9 ## What do users think of RTRO? Overall sentiment: positive **Pros** - 💰 Lower fees than competitors - 🚀 Fast shipping and quick authentication - 👍 User-friendly and intuitive interface - 🔒 Reliable authentication process - 💬 Responsive and helpful customer support - 👥 Strong community feel and engagement - 🎯 CEO actively reaches out for feedback - 📱 Simple and seamless trading experience - 🛍️ Ability to buy, sell, and trade - ✅ Items arrive well-packed and verified **Cons** - 🐛 App crashes and freezes frequently - ⚠️ Slow customer service response times - 😤 Notification spam and pop-ups - 🚚 Shipping claim handling issues - 💔 No compensation for failed authentications - 🤷 Inconsistent customer service quality - 📉 Low community size compared to competitors **Commonly reported bugs** - App crashes when opening chats - App freezes and quits during transactions - Infinite notification pop-up loop when disabled - Unable to add shoes to closet (invalid item number error) - Missing shipping labels and tracking updates - General glitching and performance issues **Most requested features** - Filter options for closets and wishlists - Improved help/support section visibility - Compensation policy for failed authentications - Better notification management controls ## Newest reviews (14 of 70) ### 5/5 — An honest review *2024-05-17* I’ve had the privilege, of buying, selling and trading on RTRO and it has been a pleasant experience. They have delivered exceptional products and service. It has not been without issues, but the RTRO team made it right each time. The app is simple and very user friendly. ### 5/5 — LEGIT‼️‼️ *2024-04-26, version 1.3.5* Since being on the RTRO app just for 3-4 months I was able to make trade for the most hype shoes of recent, including : 🌸 blossom sb dunk low (powerpuff) 🫧 bubbles sb dunk low (powerpuff) 🎶 2x j balvin 3’s 🦞 orange lobster sb dunks 🛹 pine green sb Jordan 4s ⚜️Voodoo Zion Jordan 1’s 🥤 jarritos sb dunk low 👟 ramelzee x supreme sb dunk low 🦋 April Skateboard sb dunk low 🎤 Travis Scott wmns olive ### 5/5 — Great Support and fairly intuitive *2024-04-14* I received quick support on an issue with the app. So far it has been fairly intuitive to use. The fees are not as expensive as other apps which is always nice. One feature I hope the team considers is a way to filter when selecting from your or other traders closets ### 5/5 — Easy choice *2024-03-27, version 1.3.4* Great app to utilize, good customer service and low fees, thank you! ### 5/5 — Great app, great team *2024-03-24* Was looking for alternative to Tradeblock and found this app. From the jump with the ability to import closer and wishlist they started off right. Had a few questions and support was a chat away and responsive. Complete my first trade and it was a great experience. Less fees. I email contacted support for the free shipping offer that got rolled out days after my trade and they put a credit on my account. I hope people see this review and come over to RTRO to trade. Oh and you had the ability to sell your shoes on there as well. 10/10 ### 5/5 — Nice Alternative to Other Trading Apps *2024-03-23, version 1.3.4* RTRO is a nice alternative to other sneaker trading apps. It’s easy to setup and intuitive to use. Trading process is simple and straight forward. ### 5/5 — So far so good! *2024-03-18* I’ve done a few trades on this app. And so far it’s been all good fast shipping and lower fees then all trading apps. This is a app I really recommend any sneakerhead check out. ### 5/5 — App review *2024-03-18, version 1.3.4* I’m really enjoying this app. I highly recommend it. ### 5/5 — Great app to trade sneakers *2024-03-18, version 1.3.4* Would recommend! Easy to use app and nice selling platform for sneakers if you choose to sell instead! ### 5/5 — Highly recommend *2024-03-11* Awesome customer service for the most part & always making sure you’re sneakers & clothes are good before going to you !! Highly recommend to anyone for sure. ### 5/5 — First Trade Completed *2024-03-04, version 1.3.3* Did My First Trade Recently And All Went Great Def Recommend This Over Tradeblock Way Lower Fees And Insanely Fast Customer Service When Needed! ### 5/5 — 5 Star App! *2024-02-26, version 1.3.2* Awesome app with great concepts. Very user friendly. Highly recommended! ### 5/5 — Great trading app *2024-01-30, version 1.2.5* Very easy to use. Some apps are only for trade but this one can be used for selling as well. Customer support is very prompt which is a plus! ### 5/5 — RTRO Review *2024-01-28, version 1.2.5* These guys are solid & ensures trades go smooth. Also, this app is very user friendly. Highly recommend if you’re looking to grow your 👟 collection. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Customer Service Ever!!! *2025-02-19, version 2.0.3* Did my first sneaker trade on this app 12/28/25, UPS “lost” my package. I emailed RTRO and did a chat with customer service on 1/4 and got a reply on 1/8 on the chat and nothing on the email. I got in touch again with them on 1/13, telling them that I filed the claim for them and UPS needs their info. They replied the next day saying they will look into it. Got in touch again 1/24 and they got back to me 1/31 saying that there are no updates. Got in touch again 2/11, they said the same thing after 3 days. So I got in touch with UPS, they said they are still waiting for paperwork from RTRO. It’s been more than a month they didn’t do anything! The same thing happened to me with Tradeblock, they did all the work and settled the claim in 3 weeks and replied to my question a day after at the latest. Messaged RTRO that I’ll file a formal complain with the BBB, GUESS WHAT they replied the same day. Use TRADEBLOCK even if their fees are higher they got your back! RTRO WILL LEAVE YOU ALONE IN THE DARK TO FEND FOR YOURSELF! STAY AWAY FROM THIS APP! ### 1/5 — Shoves notifications down your throat *2025-01-06, version 2.0.3* I want to like it, but because I don’t have notifications enabled, it spams a pop up asking me to enable it every time I open the app. It’ll infinitely ask you to enable if it’s ever disabled. ### 1/5 — Borderline Unusable *2024-10-03, version 2.0.1* The app is mostly great, but it has so many bugs and glitches that when you try to do anything it will freeze or quit the application. ### 1/5 — Bad experience *2024-03-02, version 1.3.2* 2 trades in and UPS “lost” a pair of sneakers on the way to me. Customer service has not been helpful. I get that things happen but finding a resolution should not be on the consumer. As an app trying to gain market share, one would think they would have top notch customer service. Surprise, they don’t! ### 1/5 — A bite off Tradeblock *2023-11-15* Jumped onto the platform. Looks like a Tradeblock rip-off. If anything, it just aesthetically looks good. Posted up more than several reasonable offers, left them up for a week, and no one bit. ### 1/5 — Shipping *2023-07-12* Trying to finish a trade and I haven’t even got a shipping label to send my shoes or any shipping updates on the ones I’m trading for but was charged the fee and shipping **Developer response:** Hey Blahblah, Can you contact us at support@rtro.com We will get to this issue immediately and make sure you have your shipping labels. Looking forward to resolving the issue ### 2/5 — UPDATE! 😬 *2024-05-31, version 1.4.0* After a few good trades. 1 of my trades fails authentication on the other traders end.And although they do ship your shoes back, they don’t offer anything to compensate for the time wasted or for the time they entertain your money for. I think it’s really unfair to the other trader who complys with all the rules/terms&conditions, just end having to wait Days to get your money back and days to get your shoes back. To end up getting absolutely nothing. It makes me a hesitant to keep trading. ### 3/5 — Can’t find help *2024-01-22, version 1.2.5* I have been on every page of the app and I can’t find help. Why do you make it so hard? ### 3/5 — No added shoes *2023-05-19, version 1.1.0* Doesn’t let me add shoes to my closet. Says invalid item number. **Developer response:** Hey Nicksz-11, We fixed this bug. Try it out and give us another review if you got a chance. Thanks for using RTRO ### 4/5 — The truth *2024-06-25, version 1.4.3* Glitching as of late but wayyyyy better than competition ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2025-03-20* I would highly recommend this app. Customer service is top notch not only that but authentication process is one of the best if not the best. They did their homework and hired only the best from major reputable companies in sneaker game. I also really appreciate how the creator of the app reaches out and checks up on members. He really cares about the community and it shows with every interaction. This app puts such positive spotlight on the sneaker community bringing so many awesome people together. ### 5/5 — Bringing the love back *2025-01-27* This app is bringing the community feel back to sneakers and streetwear, it eliminates the big brother floating head in the sky vibes you get from apps like goat and stockx, i love that i can directly speak to other people in the sneaker community and also even their support team. Hoping the world discovers an app as dope as tbis one ### 5/5 — App crash *2024-06-25, version 1.4.3* Everytime i open a chat the app crashes. Please fix ### 5/5 — Great App!! *2024-06-02, version 1.4.0* I’ve done 2 trades so far and everything went very smooth, the fee pricing is great as well. Will definitely keep using this app. ### 5/5 — Solid trading app w better fees than alternatives *2024-05-31* Avid sneakerhead / trader here that has done a lot of trades. I found rtro and the platform is very smooth feature wise, has lower fees than its competitors, with a quick support team that has addressed issues when they come up. Ive even brought traders from other platforms here and theyve enjoyed it as well. Will keep trading! ### 5/5 — 15 trades so far ✅ *2024-05-31* Using the RTRO app over the past few months has been pretty awesome. What sets RTRO apart from other platforms is its seamless user experience. Navigating listings, communicating with fellow enthusiasts, and finalizing transactions are all incredibly smooth and intuitive. If you're a sneaker enthusiast looking for a platform that combines a great user experience with a thriving community, RTRO is the way to go. ### 5/5 — 100% Authentic *2024-05-27, version 1.4.0* I traded over 17 pairs already and love this app very easy to use and also fun to to trade for good deals and merchandise also. They are on top game checking authentic merchandise. I give them A+++++ ***** ### 5/5 — Awesome *2024-05-26, version 1.4.0* Better than competitors who share the trade scene ### 5/5 — Excellent App *2024-05-26* At first the app was kind of confusing opposed to others similar I’ve used. Now it’s my go to app, easy to use, lower fees than others, and shipping/authentication times are quick. Have yet to have an issue and support is quick to respond with questions asked. Definitely recommend using this app for trading! ### 5/5 — Up and coming company *2024-05-25* Been using RTRO for about 2 months now and have been pleased with the results making 12 trades within that time as opposed to 23 over 2 years with another. Fees for trading are much lower than other apps and the support team was quick and helpful when it came to an issue with a trade. There are a lot of UI changes and improvements that could be made, but the CEO has personally reached out for feedback, which is rare to see for any company. Community is a bit low, but will grow as they stay around. Will continue to use the app as it bring the most to offer! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*