# RTS On Demand - Powered by Via — A public transit service > On-demand public transit service for flexible, shared rides. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/rts-on-demand-powered-by-via/id1635036904 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Rating: 4.40/5 from 213 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English, European Spanish - Released: 2022-09-12 - Data updated: 2026-08-20 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/rts-on-demand-powered-by-via/id1635036904/reviews.md ## What is RTS On Demand? RTS On Demand service helps you enjoy a more customized, flexible, and reliable experience within the On Demand Zones: Brockport, Greece, Henrietta, Irondequoit, Lexington, Pittsford/Eastview, and Webster. All RTS On Demand vehicles are ADA-accessible and have bike racks. How it works: - Request a trip - Get picked up at your requested location. - Share your ride with others. - Get where you need to go! Questions? Contact us at myRTS.com or 585-288-1700. ## Key features - Customized and flexible trips - Reliable service within zones - ADA-accessible vehicles - Bike racks available - Request trips easily - Shared rides ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/rts-on-demand-powered-by-via/id1635036904/reviews.md ### 4/5 — No notifications *2026-04-15* OK, so I have been taking this bus for about two years now and the first few times I used it. It used to notify me blah blah blah whenever the bus was coming, but now I’ve tried everything in the world and it doesn’t send me a notification anymore I used to get a 30 minute notification that the bus is on its way now if I remember to, I have to click on the app to see that it’s 30 minutes away. It no longer notifies me and I’ve tried everything. I’ve turned on every single notification app on my phone and the app just won’t notify me that’s it on the way and it’s very frustrating when relying on this for work ### 1/5 — Extremely and Utterly Unreliable *2025-09-29* What once was a great service around the summer of 2024, has slowly but steadily turned into an unreliable mess. The only good thing about this nowadays is the drivers are polite. Except for the young black lady with locs I had encountered. She was very rude, unprofessional, and she made it seem like her job was dis servicing her. Nobody wants to deal with limited service, then deal with her when they finally get a ride. ### 1/5 — This service needs improvement *2025-09-16* There are still spaces in the suburbs that aren’t accessible when you try and make an account an error occurs there’s way to many errors that pop on here ### 2/5 — Unable to sign on to revive my password then I easily forget it. *2025-09-03* Not enough information about login in my Apple iPAD- 9 Generation Tablet. It’s awfully terrible but inaccurate ! ### 1/5 — Unreliable *2025-08-23* Never had availability wheneve I use this app. Its wild that They always said they don't have any availability for 7 straight hours…yeah y'all need to fix it better and prove that they are rarely available because this is crazy ### 1/5 — Horrible & unreliable service *2025-05-23* It’s nearly impossible to book a ride, even though the buses are always empty. Even when you book a ride 24 hours in advance they never show up on time. The drivers say it’s the lack of drivers to cover the zones. Could be a great service, but it’s very unreliable sadly. Lately they have been picking me up at least 1 hour later than the time I booked it for. And in some other occasions they don’t even show up and mark you as a no show… ### 1/5 — Awful service *2025-05-14* It’s nearly impossible to find available rides and drivers. Even when you book 1 day before, the ride never gets on time. I’ve been having to wait for at least 1 hour lately sometimes past the time I booked it for… ### 1/5 — Never works. *2025-04-02* Every time I try to request a ride it says “sorry we can’t find a ride” or “high demand, all seats filled” all through the day even when I try scheduling ahead. ### 1/5 — Useless *2025-02-24* The app was bad before, you couldn’t book very far in advance. Now I haven’t been able to use the app at all for a month. This app and the associated shuttle service is abysmal. The windows are too large. You can only book 24 hours in advance. Then the shuttle rarely shows up on time. You will be late. There’s no customer service. They just don’t care. ### 2/5 — Horrible *2025-01-23* If you need to reset your password, don’t expect to get a text or an email anytime soon ## Frequently asked questions about RTS On Demand ### What is RTS On Demand? RTS On Demand is a public transit service that provides a customized, flexible, and reliable transportation experience. It operates within specific On Demand Zones, allowing users to request rides and share them with others. ### How do I use RTS On Demand? To use the service, you request a trip through the app. You will then be picked up at your requested location. The service allows you to share your ride with other passengers, making your journey efficient. ### Are the vehicles accessible? Yes, all RTS On Demand vehicles are ADA-accessible. They are also equipped with bike racks, providing convenience for passengers who wish to bring their bicycles along for their commute. ### What areas does RTS On Demand serve? The service operates within designated On Demand Zones. These zones include Brockport, Greece, Henrietta, Irondequoit, Lexington, Pittsford/Eastview, and Webster. Check the app or website for specific zone details. ### How can I get help or ask questions? If you have any questions or need assistance, you can contact RTS On Demand through their website at myRTS.com or by calling 585-288-1700. They are available to help with your transit needs. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-17 Performance improvements and bug fixes ### 4.27.16 — 2026-07-16 Performance improvements and bug fixes ### 4.27.1 — 2026-04-30 Performance improvements and bug fixes ### 4.26.12 — 2026-04-15 Performance improvements and bug fixes ### 4.26.10 — 2026-03-04 Performance improvements and bug fixes ## Apps similar to RTS On Demand | App | Rating | Price | Category | | --- | --- | --- | --- | | [NFTA MetGo](https://appshunter.io/ios/app/nfta-metgo/id6451455981) | 1.3 (106) | Free | Travel | | [Veo](https://appshunter.io/ios/app/veo/id1279820696) | 4.8 (125,409) | Free | Travel | | [GoCentroBus](https://appshunter.io/ios/app/gocentrobus/id1172871081) | 2.3 (55) | Free | Travel | | [New York Mobile ID](https://appshunter.io/ios/app/new-york-mobile-id/id1506757023) | 1.9 (998) | Free | Travel | | [RTS Access Ride Request](https://appshunter.io/ios/app/rts-access-ride-request/id1550366566) | 3.1 (12) | Free | Travel | | [Visit Rochester, NY](https://appshunter.io/ios/app/visit-rochester-ny/id1610571915) | 4.8 (64) | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 ## Related topics [rts on demand](https://appshunter.io/ios/topics/rts-on-demand) · [rts go](https://appshunter.io/ios/topics/rts-go) · [rts factoring](https://appshunter.io/ios/topics/rts-factoring) · [on demand](https://appshunter.io/ios/topics/on-demand) · [rides on demand](https://appshunter.io/ios/topics/rides-on-demand) · [on demand app](https://appshunter.io/ios/topics/on-demand-app) · [rochester public transit](https://appshunter.io/ios/topics/rochester-public-transit) · [rts medios](https://appshunter.io/ios/topics/rts-medios) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*