# Ruby Rewards — user reviews > 323 indexed App Store user reviews of Ruby Rewards by Ruby Tuesday Operations LLC, rated 4.80/5 from 34,761 ratings. - Source: https://appshunter.io/ios/app/ruby-rewards/id1622582890/reviews - App overview in markdown: https://appshunter.io/ios/app/ruby-rewards/id1622582890.md - Rating breakdown: 5★ 30,733 · 4★ 2,800 · 3★ 823 · 2★ 154 · 1★ 251 ## What do users think of Ruby Rewards? Overall sentiment: mixed **Pros** - 👍 Great service and staff - 🍔 Delicious food - 💳 Rewards program - 🍴 Enjoyable dining experience - 🌳 Fresh and well-maintained salad bar **Cons** - 🐛 Inconsistent service and long wait times - 🍽️ Declining food quality - 🏪 Outdated and poorly maintained facilities - 📱 Frustrating mobile app experience - 💰 Overpriced menu items **Commonly reported bugs** - Mobile app issues with scanning receipts and redeeming rewards - Inconsistent pricing and menu information across locations - Unreliable seating and service during busy hours **Most requested features** - Streamline mobile app and rewards program - Improve staff training and consistency - Renovate and modernize restaurant locations - Offer more affordable menu options - Enhance online ordering and curbside pickup ## Newest reviews (19 of 323) ### 5/5 — Restaurant experience *2026-08-09, version 1.3* The food and drinks were amazing!!! The waitress Deasia was extremely nice, patient, and helpful. Every restaurant needs more waitresses like her. We drove 40 minutes and with our experience we will definitely be back soon ### 5/5 — Great service *2026-08-09, version 1.3* Erin was great ### 3/5 — Problems *2026-08-07, version 1.3* Won’t let me sign in to existing account. Tells me phone number is already used!!!!!! ### 5/5 — Top of the line food i've had this vacation *2026-08-07, version 1.3* Food was Great, ### 5/5 — Awesome Service 7/23/2026 *2026-07-23, version 1.3* Heather was a great server who was patient, helpful and pleasant! Thanks Heather! ### 5/5 — Great Food *2026-07-15, version 1.3* The salad bar is awesome and the food was delicious. We will visit Ruby Tuesday’s again. ### 5/5 — Great service great waitress *2026-07-10, version 1.3* Great food weed here every Thursday ### 5/5 — Awesome Waiter very polite kind attentive neat service is excellent Brian W is so welcome every time *2026-07-06, version 1.3* Food is great love the salad bar ### 5/5 — Lunch *2026-06-29, version 1.3* I was in the Cadillac Ruby Tuesday and had an amazing lunch and an even more amazing server. Steph stopped and checked, always met me with a smile and is very observant. Much appreciated. ### 5/5 — Was a great lunch *2026-06-17, version 1.3* We went today for the soup and salad We really enjoyed it Has a big selection always something for everyone Only issue was several containers were empty Had to ask to have them filled But with that said it was enjoyable and clean Your Cabernet wine was refreshing as well Thanks ### 5/5 — Good service *2026-06-16, version 1.3* Always a good time here ### 5/5 — Awesome service from Cathy *2026-05-26, version 1.3* Great customer service from Cathy as usual! Thank you ### 5/5 — Smell *2026-05-19, version 1.3* The restaurant is convenient , the food is good, staff is friendly, but when you walk in the front door it does not smell clean. You get used to it while you are there; it’s just that first smell impression when you first enter the restaurant. ### 5/5 — Smash burger Thursday *2026-05-14, version 1.3* Daniel waiter was great ### 5/5 — So Happy *2026-05-14, version 1.3* Amazing !!!! Nate Rocks ### 5/5 — Amazing service *2026-05-14, version 1.3* Cortney is the best bartender ### 5/5 — Excellent service and value *2026-05-09, version 1.3* Always a great experience! My orders are always fresh and the salad bar…well just say it’s always fresh! Most recently the restaurant has been outstanding 🥰🥰 ### 2/5 — May 7, 26 *2026-05-07, version 1.3* Awful meal ### 5/5 — Catie was awesome *2026-04-27, version 1.3* Catie was the best and most helpful server we have ever had. Absolutely will be back because of her! ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time *2026-07-21, version 1.3* They’re having their 599 special today and I tried to order everything I ordered said oops currently not available. I refreshed the app the 599 deal was gone off the app. I was planning on getting takeout today for the family, but that’s not gonna happen and I’m probably not gonna shop there again. It’s the only one in the area for a reason. Carrier circle, Syracuse. ### 1/5 — Too complicated *2026-01-23, version 1.3* Hard to use on line and redeem in restaurant ### 1/5 — Low staffed *2026-01-20, version 1.3* Don’t be in a hurry if you eat before 4 pm. ### 1/5 — Taking points away!!! *2026-01-17, version 1.3* Having points taken away suddenly after 180 days is a HUGE disappointment! I am not aware of any other rewards doing that. Hilton was doing it after a year and I became a solid Marriott person. Ruby Tuesday corporate is making a big mistake. ### 1/5 — Cancellation of Salad bar pass *2026-01-03, version 1.3* Sure hard to cancel ### 1/5 — Saturday night with dad *2025-12-13, version 1.3* Two of the worst meals we have ever had ### 1/5 — Not happy with app *2025-09-23, version 1.3* Since the app has gone to being managed by a third party, I am unable to access my coupons, even though I clicked to let third parties to have access, I’m not happy with the system since I’m unable to use the BOGO’s I’ve been offered in emails. I spoke with the manager and she said she has no authority over the app. Fix it was ### 1/5 — I love Ruby Tuesdays *2025-07-06, version 1.2* I can’t get the AP to open because it says update but there is no update in the App Store ### 1/5 — Worst place ever *2025-05-06, version 1.2* Food came out cold I asked the manager for some salad dressing never got it waiting over one hour still didn’t get no help had to call the store phone for help smh don’t come here! ### 1/5 — Always timing out *2025-05-03, version 1.2* Not sure what the compatibility concerns may be with an iPhone vs android. But downloaded this app 4 days ago. Continues to time out, no matter whether i have full bars or connected to wifi. Keep deleting then redownloading. Nothing works. ## Most praised reviews (10 highest-rated) ### 5/5 — Service *2026-08-31, version 1.3* Toni was great ### 5/5 — Traditional and Generous *2026-08-31, version 1.3* Worth for money. Hygiene and tasty🙌🏻 ### 5/5 — Great Service!! *2026-08-23, version 1.3* Shirley was an excellent server. ### 5/5 — Service *2026-08-22, version 1.3* Dave was very attentive and I appreciated that. He was great. ### 5/5 — Good food *2026-08-20, version 1.3* Good Food good service ### 5/5 — Stellar Service Every Time *2026-08-19, version 1.3* Emma for President. ### 5/5 — Great food great service great price *2026-08-18, version 1.3* Went with a friend got the Tuesday special, waitress was friendly greeted immediately when i walked in everything stellar ### 5/5 — Customer *2026-08-17, version 1.3* Aspen was awesome ### 5/5 — Waitress *2026-08-17, version 1.3* Great service! ### 5/5 — Superb service *2026-08-12, version 1.3* Excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*