# Ruby > Mobile business management for virtual receptionist service users. (iPhone/iPad app by Ruby Receptionists.) - Source: https://appshunter.io/ios/app/ruby/id351879806 (this page in markdown: same URL + `.md`) - Developer: [Ruby Receptionists](https://appshunter.io/developer/1045646703) - Category: Business, Productivity - Price: Free - Rating: 4.60/5 from 1,127 App Store ratings · 40 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 47 MB - Languages: English - Released: 2010-01-23 - Data updated: 2026-06-10 - Monetization: subscription - User reviews in markdown: https://appshunter.io/ios/app/ruby/id351879806/reviews.md ## What is Ruby? All you need is Ruby and your cell phone to manage your business from anywhere. Use the Ruby iPhone app to view messages, update your status, and call or text from your business number. Easily forward your calls to and from Ruby or check your usage while on the go. To take advantage of Ruby for iPhone, you must be a current customer of Ruby's live virtual receptionist service and have a Ruby username and password. If you are a current Ruby customer and need assistance logging in, please contact 866-611-7829 or staff@ruby.com. ---MOBILE FEATURES--- - Check messages and voicemails, chats and texts. - Make calls and text from your Ruby hosted business number. - Update your call handling with Status. - View company details and usage. - Create Ruby Contacts and receptionists will have those details handy when that contact calls. - Easily hold your calls and view recent call activity using Ruby’s Apple Watch app. ## Key features - View messages and voicemails - Call and text from business number - Update call handling status - Check company usage - Create Ruby Contacts - Apple Watch integration for calls ## What do users think of Ruby? Overall sentiment: negative **Pros** - 🚀 Excellent customer service - 👍 Saves time and sanity for small businesses - 👍 Detailed message taking - 👍 Convenient features like calling from app with office number **Cons** - 🐛 Buggy, slow, and crashing app - 🐛 Unreliable app sync and data display - 🐛 Frequent issues with setting statuses and call handling - 🐛 Poor user interface and design **Commonly reported bugs** - App crashes frequently - Trouble making outgoing calls from the app - Notifications and call history not updating properly - Issues with setting custom status end times **Most requested features** - Ability to text directly from the app - Improved calendar integration and custom call handling options - Faster load times and more stable performance ## Recent user reviews (10 of 40) All indexed reviews: https://appshunter.io/ios/app/ruby/id351879806/reviews.md ### 4/5 — Lose the splash screen *2022-11-06, version 6.8.5* Lose the darn splash screen that comes up every time you go to the app, whether it’s open already or not and you get 5 stars. It takes too long to get to the messages… ### 2/5 — Great Service - Bad App *2022-06-12, version 6.8.1* I love the service. Only complaint is that it’s not 24/7. However, the app is extremely buggy and slow. Usually takes 1-2 minutes to open. The. If so want to see activity it has to load for another 10 seconds to see who called. Super slow servers. Get it together Ruby. You’re on a great path to success but you HAVE to invest in your IT! ### 1/5 — App Not Working *2022-06-04, version 6.8.1* Doesn’t load after latest update, always incredibly difficult to report issues to company ### 1/5 — App is trash *2022-04-05, version 6.8* As far as the ruby service, they are great. There is a reason they are pricier than their competitors. But it’s worth it. The app is pure trash. It’s not very good when it works. But it barely works. Doesn’t load to open half the time. Just today, I reset my phone and deleted the app just to see if it will work. ### 1/5 — Terrible App, Decent Dervice *2022-03-31, version 6.8* First the service is pretty good for the price, though in the past year with all their new hires they’ve mad, the quality of the receptionists has decreased. Nearly half the time, they misspell (sometimes wildly) the caller’s name. Not sure why they don’t ask for spelling. But the biggest problem I’ve encountered after 2 years with the service is the buggy iOS and web based interface for viewing and managing calls and setting status. It’s slow, buggy, and crashing…daily. Several times a week I need to clear my web browser cache/cookies to get the site to load. I’ve had to delete and reinstall the iOS app as well. And Ruby couldn’t care less. I’ve complained about these issues a half dozen time as have others in their iOS reviews, but management ignores the issues. I suspect they figure they have enough revenue from their existing customer base that they needn’t update their customer-facing technology. So…user beware. It’s a good service but the affordable price comes with the cost of regular frustration and utter disregard for the customer experience. ### 2/5 — Good service, poor app *2022-03-30, version 6.8* App is glitchy and takes forever to load and refresh. Service by receptionists is good ### 2/5 — Friendly, but terrible, receiptionists *2021-11-16, version 6.8* We have used Ruby for over two years. We just had to stop using them finally since there were so many problems. How many hours of tech support do you want to spend with your receptionist service? 1. The app never works. Always crashing, glitching. Search function fails, messages disappear. Hours lost with tech support. 2. Messages taken by receptionists often have errors- typos in names, inaccurate messages. Time consuming to figure out what is true. 3. Statuses are impossible to set, instructions never seem to work. No matter how many times we called to set a setting, it always was wrong. Assigned to the wrong person, calls routed to the wrong line. Once a setting was set permanently, no one could get it taken off, despite promises that it was changed. 4. The two stars I give are because the receptionists were always SO INCREDIBLY FRIENDLY. Unfortunately that wasn’t enough to keep us. I hope they find a way to fix their app and fix their services, because right now it is not useable. ### 1/5 — Crashes slow buggy *2021-06-22, version 6.7.2* Super slow not responsive at all. Chat script crashes easy time. Often have to close reopen app when making calls. If you switch apps you have to log back in and it takes for ever very very poor app design to an otherwise good service please fix ASAP ### 5/5 — Small Business *2021-02-03, version 6.6.2* As a growing small business, the calls became overwhelming. I work alone in the offices and couldn’t answer line two and I couldn’t answer if I was in a meeting or even in the bathroom! Ruby has made my life so much easier and now my customers aren’t getting my voicemail! Love it. ### 5/5 — App that rocks *2021-01-21, version 6.6.2* We use this exclusively for our business! What a great easy to use tool! ## Frequently asked questions about Ruby ### What does the Ruby app do? The Ruby app allows you to manage your business communications remotely. You can check messages, update your call handling status, make calls, and send texts from your dedicated business number. It also provides access to company details and usage information. ### What are the key features of the Ruby app? Key features include checking messages and voicemails, making calls and texting from your Ruby hosted business number, updating your call handling status, viewing company details and usage, creating Ruby Contacts, and holding calls with Apple Watch integration. ### Is the Ruby app free to use? To use the Ruby app, you must be a current customer of Ruby's live virtual receptionist service. The app itself does not have a separate cost, but access is tied to your existing subscription with Ruby. ### What devices is the Ruby app compatible with? The app is available for iPhone and also has an Apple Watch app for viewing recent call activity and holding calls. You will need a Ruby username and password to log in and utilize its features. ### How can I use the Ruby app for my business? This app is ideal for business owners and professionals who are current Ruby customers and need to stay connected to their business communications while away from their desk. You can manage calls, messages, and your availability from anywhere. ## Version history (last 3 releases) ### 6.9.0 — 2023-06-26 -Removed Create Account and Reset Password links ### 6.8.9 — 2023-03-14 Improved Error Resolution Improved Error Notifications ### 6.8.8 — 2023-02-17 Improved Error Resolution ## Apps similar to Ruby | App | Rating | Price | Category | | --- | --- | --- | --- | | [CallRail](https://appshunter.io/ios/app/callrail/id1040169819) | 4.7 (33) | Free | Business | | [AnswerConnect](https://appshunter.io/ios/app/answerconnect/id1324013996) | 4.7 (1,086) | Free | Business | | [MyCase](https://appshunter.io/ios/app/mycase/id480009836) | 2.2 (64) | Free | Business | | [Posh Virtual Receptionists](https://appshunter.io/ios/app/posh-virtual-receptionists/id1535411050) | 4.9 (144) | Free | Business | | [Ruby 2.0 Virtual Receptionists](https://appshunter.io/ios/app/ruby-20-virtual-receptionists/id6446366312) | 4.8 (337) | Free | Business | | [Clio for Law Firms and Lawyers](https://appshunter.io/ios/app/clio-for-law-firms-and-lawyers/id686777370) | 4.8 (8,633) | Free | Business | ## More apps by Ruby Receptionists - [ArtiBot.ai](https://appshunter.io/ios/app/artibotai/id1420174052) - [Pure Chat : Live Website Chat](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695) All apps by Ruby Receptionists: https://appshunter.io/developer/1045646703 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*