# Runza® Rewards — user reviews > 154 indexed App Store user reviews of Runza® Rewards by Runza National, Inc., rated 4.80/5 from 7,688 ratings. - Source: https://appshunter.io/ios/app/runza-rewards/id1520435527/reviews - App overview in markdown: https://appshunter.io/ios/app/runza-rewards/id1520435527.md - Rating breakdown: 5★ 6,774 · 4★ 509 · 3★ 144 · 2★ 69 · 1★ 192 ## What do users think of Runza® Rewards? Overall sentiment: negative **Pros** - 🍔 Great food quality - 🤝 Friendly customer service - 🤔 Customizable options - 🏪 Convenient locations **Cons** - 🐛 Buggy app with glitches - 💳 Payment processing issues - 🔄 Confusing account merging process - 🔍 Difficult to navigate menus and screens - 🔑 Lost rewards and account information **Commonly reported bugs** - App crashes and freezes - Unable to redeem rewards - Incorrect point tracking - Inconsistent payment processing **Most requested features** - Drive-thru pickup option - Apple Pay integration - Improved rewards program - Easier account management ## Newest reviews (10 of 154) ### 4/5 — Runza *2026-07-07, version 1.13* Love Runza. The app works great ### 4/5 — First time *2026-06-26, version 1.13* First time was worth going will go back ### 2/5 — Receipt scan broken *2026-06-25, version 1.13* Does not work on my receipt ### 3/5 — App *2026-05-12, version 1.13* The app never lets me add my reward to my order ### 3/5 — App Scan Broken *2026-03-05, version 1.12* Can’t use this app scanning if you have a vpn. ### 4/5 — Good, but where is the Apple Pay? *2026-02-24, version 1.12* The only thing preventing a five star review is the lack of Apple Pay during the checkout. I can’t imagine I’m the only one that has grown accustomed to having all your credit card information stored right there in your Apple wallet during checkout from so many other apps. Other than that, it’s all good! ### 1/5 — Rude! *2026-02-07, version 1.12* The gal who waited on my mom & I was very rude! This happened last time we went there & thought we would give it another chance but same outcome! WE WON’T BE BACK!!! ### 3/5 — Mediocre today *2026-01-29, version 1.12* Onion rings were to be extra crispy and they were normal cook. Runza was not fully stuffed properly. ### 3/5 — Shah *2026-01-09, version 1.12* The system for redeeming rewards on a mobile order needs to improve. You should also be able to add everything to your order before selecting your store. Backing out of an order even one step makes you start everything over again. Reward rarely works the first time. Love the restaurant and food, hate the app ### 1/5 — Free Fries? *2025-12-27, version 1.12* The sign said free fries, 🥲 ## Most critical reviews (10 lowest-rated) ### 1/5 — Runza *2026-08-22, version 1.14* The plain krautburger had a taste of Clorox ### 1/5 — No points awarded *2026-07-27, version 1.13* I’ve had the staff scan the app and I’ve scanned the QR code on the receipts (two different orders). Absolutely no points awarded. Spent about $40 in the last 4 days, shows zero points still. ### 1/5 — No points *2026-07-22, version 1.13* Gotta love scanning my app to not receive my points, and then have nothing get done about it. Love having 100+ points vanish into the wind. ### 1/5 — Used to be great. Then management ruined it. *2026-07-04, version 1.13* I used to think this was one of the best made restaurant loyalty apps out there, and as a loyal Nebraskan I appreciated that a Nebraska company was doing so well. Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now. There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people. I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked. In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive. It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration. ### 1/5 — Disappointed. *2026-06-28, version 1.13* My kids love Runza. We live in KS. Every time we come to see my family that lives in Omaha they want to stop at Runza. We stopped as usual. Unfortunately, this last trip someone took our order on mistake and we waited 20 minutes till someone would check on our order. I luckily had the receipt and showed the manager. He was less than pleasant and rushed our order. The food was not near as good as last time and my son said this is the last time we goto this Runza. I hope the next time we come back we will have a better experience! ### 1/5 — :( *2026-05-29, version 1.13* Constantly locks up when I try to order. and my points don’t show up when they scan my receipt at the store. ### 1/5 — No Apple Pay *2026-05-28, version 1.13* There are too many stolen credit card, instances and hacks in the world. I don’t want my credit card everywhere Apple Pay PayPal all of that prevents this. Please update with more payment options. ### 1/5 — Runza *2026-03-29, version 1.12* No offers available and points not worth having app ### 1/5 — Expiring points *2026-03-22, version 1.12* I don’t think the point should expire. I feel like every time i look at my point it is always low for how often i eat at your restaurant. ### 1/5 — App *2026-03-17, version 1.12* The app doesn’t seem to work all the time. You won’t get your loyalty points ## Most praised reviews (10 highest-rated) ### 5/5 — Fabulous food, great service *2026-08-11, version 1.13* This is the only fast food place we visit. We also appreciate the points accumulated to use on purchases. However today, I received a message that my 880 plus points were going to expire. We can in and it only let me use on very limited items, so I could use a few points. The team members tried to help but could not figure it out. I hope that this can be resolved and team members be trained on how to . ### 5/5 — Everything good. *2026-07-21, version 1.13* No complaints, the service was excellent, restaurant very clean. ### 5/5 — App is a challenge *2026-07-10, version 1.13* Your app is very hard to use. It takes a long time to update and get thru the ordering process. It happens many times I try using it. ### 5/5 — Service always with a smile! *2026-06-23, version 1.13* Runza® never disappoints! ### 5/5 — Yum *2026-06-18, version 1.13* Delicious ### 5/5 — Love my Runza *2026-04-30, version 1.13* Great krautburgers! ### 5/5 — Uu but U uu *2026-03-26, version 1.12* U uu uuhave h. H uu uhh h uuhu ### 5/5 — Stop *2026-01-29, version 1.12* I’m working in Western Nebraska but live in Lincoln…. There are plenty of other runzas along the interstate to eat up, but the one in Cozad Ne is probably one of the best in the state. ### 5/5 — The Best *2026-01-17, version 1.12* The best drove 3.5 hours to eat them hot n fresh ### 5/5 — Awesome Food *2026-01-13, version 1.12* Just a great day to eat Runza and remember the good old days growing up in Nebraska. Temperature Tuesday is an added bonus. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*