# RushCard — user reviews > 50 indexed App Store user reviews of RushCard by Green Dot Corporation, rated 3.57/5 from 2,167 ratings. - Source: https://appshunter.io/ios/app/rushcard/id429000446/reviews - App overview in markdown: https://appshunter.io/ios/app/rushcard/id429000446.md - Rating breakdown: 5★ 1,041 · 4★ 288 · 3★ 191 · 2★ 151 · 1★ 496 ## What do users think of RushCard? Overall sentiment: negative **Pros** - 🚀 Early direct deposit - 👍 Reliable for years - 💡 Useful for emergencies - 🔒 Secure account access **Cons** - 🐛 Frequent account issues - 👎 Poor customer service - 💸 Excessive and confusing fees - 🔒 Difficulty accessing account **Commonly reported bugs** - Inability to load checks - Delayed direct deposit - Card deactivation problems - Login and account access errors **Most requested features** - Improved mobile app experience - Live customer support - Compatibility with digital wallets - Transparent fee structure ## Newest reviews (12 of 50) ### 2/5 — Not satisfied anymore *2023-01-04, version 2.21.0* Rush card use to be really good. I’ve been with them since 2012. Back in the day you were able to speak someone and not you really can’t if I’d have any issues. You have to email them and it take forever to get a response back. All these years I’ve never had a issue with uploading checks and now I get getting error that I can’t. Said to call the 877 number but when u call it it says to go online and chat and you do that but u not really charring with anyone, it takes u to emailing them. It’s like NO, I want to speak to someone. This year I think I will be leaving Rush card and switch to someone else. ### 2/5 — Rush card *2022-10-28, version 2.20.0* I have been a customer with RushCard services since 2012 and their customer service has went down drastically since COVID. Now you have to lie about what questions you may have just to speak with a live person if your able to get thru. I am definitely considering switching to another prepaid debit card company ### 3/5 — Logging in *2022-03-31, version 2.18.0* I’ve had for a long time but now I’m just irritated like wth it’s giving me hard time logging in to my account . Keeps saying error when everything is right . I have to wait till the next day to solve issues . I’m so literally I’m so irritated when I have to pay bills n can’t access my account . ### 3/5 — Rush card still have problems *2022-01-10, version 2.18.0* I like it been with them for years had a few problems which I think it would be a bit better with Americans working there to many Foreigners I’m not racist it’s just they don’t have that direct English like us and it makes it kind a hard and I’m frustrating just like vice versa with them ### 2/5 — DECEPTIVE FEES *2020-10-03, version 2.17.0* When I read about their fees in the cardholder agreement, I assumed the fees they listed were the same as most other prepaid cards.... I was wrong! They allow the retail merchant to charge one high fee and then Rush Card themselves charge ANOTHER fee on top! This is by far the most expensive prepaid card I’ve used! And they want my direct deposit ? 🙄 Yeah right! HAHA! They’ll never get my direct deposit with the fees they charge! Cost me between $8 to $9 just to add $250 on my card! I’ll update more more on this review if I find out more things they’ve tried to hide or if they try to steal my money like other reviews I’ve read and get my attorney involved if necessary! Currently searching a for a different prepaid card to replace this one but there’s only a dozen banks that partner with prepaid card companies like this one, so our options are limited. Beware of Rush Cards “double fees” everybody!!! You’ve been warned!!! ### 3/5 — Outdated *2020-06-30, version 2.15.0* I’ve been with RushCard since 2012 faithfully. They started the movement with “getting your check early”. How can they let competitors to come in and take over the game. Rush has much more potential. Their website is bland you have to review it in desktop modem. They need more features. Offer more services such as overdraft protection like other prepaid debit card, I can’t even link to cash app. I’ve been debating on switching banks but don’t wanna go through the hassle. Rush please get it together. ### 4/5 — Satisfied Customer *2020-05-12, version 2.13.0* I’ve had Rush for several years now, and pretty much through those years, I haven’t had to much to complain about . I’ve always received my direct deposit 1 or sometimes 2 days early. One thing I’ve never liked was their ATM map. Every ATM I’ve tried to use has charged me a fee. No matter if I’m using the “FREE” Atm map or not. Now with no more customer service with an actual person, I’m very leery . As of today however- I’m satisfied. ### 1/5 — Stranded with NO COMMUNICATION POSSIBLE with RushCard!!! *2020-03-24, version 2.12.0* Need help, as I have NO ACCESS TO FUNDS FOR TWO WEEKS??? Phone number to customer service has been cut off..Reoccurrence of Oct 2015.....website chat gone, acct is locked so I can’t activate my replacement card that THEY blocked!! STAY AWAY - THIS COMPANY HAS INCONVENIENCED ME FOR THE SECOND TIME!!I I had really hoped GreenDot was going do something positive , once they acquired a company that Russell Simmons obviously couldn’t run. But it’s the same bad experience . Shame on you for bailing on customer service AGAIN! Stay away smart people.. it’s all truth. Research before doing business here!! ### 1/5 — Can’t talk to an actual person *2020-03-17, version 2.12.0* I TRIED TO CALL MULTIPLE TIMES. At first they try to offer you some promos on random stuff like diretcv. When you answer that you’re not interested, it hangs up. So then I callback. It gives me a menu, then tells me I’ll be transferred to an agent. Then it says they are all busy, THEN IT HANGS UP. I’ve had an account with them for years, by WHATS the point of dealing with a “bank” that I can’t call. If I’m not able to call by the end of the week I’ll be cancelling all accounts. ### 2/5 — Bad Business *2020-02-23, version 2.12.0* The Automatic Answering system always changes, take forever to speak to a living person, or to do anything at all. Im not even able to use my card for the Apple Pay services which is feel comfy doing so my cards not vulnerable. Plus money has gone missing multiple times on my account with accountability from Rushcard or anyone to look at the transactions showing my money being taken from me. Been with the company since 2007 but plan to leave soon! ### 3/5 — Can’t load check *2020-02-16, version 2.12.0* I have been with rush card for over ten years and I’ve never had a problem till last 5 months. I have not been able to load my check through the app. When I press to load check, it says error your time had expired log out and log back in. I have uninstalled app and installed app many times and still the same problem. I have emailed them and I get the run around. Now when I call it an automated service. Sorry to say but I may have to switch companies. If anyone has any answers please let me know. ### 1/5 — TERRIBLE! BEWARE! *2020-02-15, version 2.12.0* The whole TWO account types they offer are a rip-off. You can choose between a per-purchase fee, or a monthly fee, which is almost $7, or $5.95 with direct deposit. You will not have a REAL account and routing number, so it is not compatible with anything that asks for bank info. It is considered a prepaid card, which means anything that needs to pre-authorize will also reject your account. You will receive a super basic stone-age card (no chip, design is gaudy and ugly), and I suggest taking care of it. Not only is it quite flimsy and clearly printed off a cheap embossing machine, but if you LOSE that card, youre screwed. You will have to order a new one, which you will get free of charge. But as soon as you activate it and load money, you get charged another $5 activation fee. You will be completely, tried and true, 100% unable to have access to your funds until your new card arrives in 7 business days, unless you authorize a $30 fee to the funds you cant use, for expedited 3-day shipping. Last but not least, the fee-free ATMs are few and far between, and the mobile check-cashing service is always broken. If youve got least be it half a brain, find a better banking service. ## Most critical reviews (10 lowest-rated) ### 1/5 — RUSH CARD ARE THIEVES!!! *2023-01-18, version 2.23.0* I’ve been with rush for a while and never had a problem until now… Rush is stealing money they have literally stolen almost $500 from me stating I did not pay for my purchases which was impossible because I couldn’t purchase my products without the money. I paid for my things and rush turned around and took the money again telling me I didn’t pay for the items I purchased. I called to get this settled there customer service operators yelled cursed and hung up on me screaming that I am lying and wouldn’t even let me send them the proof of them taking my money… The same-thing happened to my friend rush is stealing your money… I would not recommend this card for anyone!!! ### 1/5 — Horrible Customer Service *2022-08-01, version 2.20.0* I use the paused feature on this card andI unpaused it 30 minutes before making a purchase and my card would not unpause I had already gotten a service done and I could literally not leave until my card was solidified which by the way never happened I waited in the store for over an hour trying to figure out how to get my money off the card needless to say I’ve hit up the check for customer service and the Lady told me there was nothing wrong with my card and refused to help any further.I then got out of the chat and try to speak to another rep as the prior one was no help and it forwarded me to an email which annoyed me because I could no longer chat with someoneI barely had enough cash on me to cover the purchase at the time. I was embarrassed and disappointed and no longer use the service because of it ### 1/5 — Original RushCard BabyPhat owner *2022-04-13, version 2.18.0* I have been an original BabyPhat card owner since 2003. I have never had issues with my card until the past year. I have had to file several fraud cases. And they keep issuing refunds, but don’t put a hold on the card, and I have NEVER been able to retrieve my balance to just cancel the card entirely. It causes me such anxiety to have to contact them. The app is worthless Because I haven’t been able to log into my account to update my information in the past year. This card was amazing for the almost 2 decades I’ve had it. Except the past year. And I can’t even cancel the card. I wouldn’t recommend it until them enhance their security on another level. Needing the funds for emergencies is not an option. The money won’t be there. ### 1/5 — Customer for 15 years, had to close account *2022-03-04, version 2.18.0* I had been a customer for 15 years and recently RushCard has gotten bad. The prompts basically tell you “don’t call us because we won’t help you”. Every prompt you get says to email them. You email them and they don’t respond. I had my tax refund sent to my card like I’ve been doing for years and they rejected it saying the last names don’t match. Sent all the documents they asked for and they still gave me the run around. They’re rude, lie, and don’t care. Do not use these people. ### 1/5 — Over it *2022-02-26, version 2.18.0* I’ve been with Rush for over 10yrs & the past 2 have been the worst. My card keeps getting compromised by someone who claims to be Google. The first few times that it happened, I thought, OK my card got hacked, no biggie. Maybe it’s something I’m doing. I changed all passwords, contacted Google & did everything I was supposed to do. But then every time I got a new card, it would happen all over again. This can’t be a coincidence. RushCard should investigate. I plan on canceling. I don’t have time to keep being loyal to a company that won’t take the time to ensure its customers aren’t hacked. ### 1/5 — CLOSING MY ACCOUNT! *2022-02-25, version 2.18.0* I sent in all of my documents so that they could release my pending deposit. After sending in everything, they sent my deposit back and said that my birthday does NOT match what’s on file. However, I’ve been with Rush Card since 2012 and never was able to change my birthday. I had to send in my I.D, SS Card, 1040 w/ signature and my birthday and they still said that they couldn’t verify that it was me. I received an email this morning stating that they returned my deposit. They won’t let you speak with anyone else and they can barely understand English. After this, I am finally parting ways with RushCard and don’t advise nobody to try them. ### 1/5 — This is ridiculous! *2021-12-31, version 2.18.0* If I can give zero stars, I would!! I have been with rush card since 2010. I’ve never had to rely on a website or the site itself to handle an issue that is clearly not an issue that can be resolved via website. This is not a way to conduct business with any banking institution. This is absurd. I will be taking my business else where. I am over the new direction Rush card has decided to go. Imagine being on hold to speak with a customer service representative for an hour, only to be hung up on by the representative because they didn’t want to answer ur questions or address ur concerns. The rep was so robotic with his responses and sound rehearsed that he didn’t care about helping me. I have been a very loyal consumer to the rush card empire and this is the thanks I get? Never in my years of living have I encountered such blatant lack of the word “customer service” I can see why no one uses Rush card anymore. This is an outrage! ### 1/5 — Moving on *2021-01-14, version 2.18.0* I don’t have a problem with the app my issue is with the lack of support with being able to speak with a a live rep. I am no longer comfortable with not being able to speak with a rep when it’s involving my money. I only signed up with rush card for early direct deposit loads, but I’m no longer getting my direct deposits early so I don’t see the point in me keep this bank anymore it’s time to move on. Im also paying a additional money fee monthly that could be avoided with a legitimate bank account if I’m no longer receiving early deposits what’s the point of keeping this account ### 1/5 — Rush card *2020-12-14, version 2.17.0* Rush card is a rip off they Rob me for my money and you can’t never speak to a Rep to report your issue with them I don’t recommend any one to bank with them they tell you to msg them it’s sad because I have my account set up to get email alerts anytime my account is being used and they telling me my cards not being used but I’m steady getting alerts and my card steady getting used but they can’t see it but I can threw email it’s sad how they Rob people for there money and I been with them since 2016👎🏽👎🏽👎🏽 ### 1/5 — Robotics *2020-06-16, version 2.14.0* I have had my Rush Card for many years now, it have been very useful and comes in handy... with that being said! RushCard has the WORST customer service ( if that’s what you want to call it) you can never speak to a real person, and if you are lucky enough to reach a live breathing person, they can’t even help you... your referred to their website or mobile app that answers none of your questions or even address issue. I’m am very upset with the way they treat their customers. ## Most praised reviews (10 highest-rated) ### 5/5 — No problems, ever. *2022-12-06, version 2.21.0* I have had this card for 13 years and have never had a problem. I use it to receive my daughter’s SSI benefits and child support and I’ve never had a problem. I don’t pay purchase fees or anything. I think I pay 6.95 monthly fee. It’s always $4.95 to add cash to the card. I recommend this card to anyone. ### 5/5 — Excellent *2021-02-25, version 2.18.0* I have been with them your years now. Never missed a deposit. Always early never late. Thank you rush card. I couldn’t get a regular account. And I’m going to stay with them. 🤗 ### 5/5 — Rush card and no other *2020-08-25, version 2.17.0* I will never use any other online bank. Been with them since the beginning and plan to stay for good. Not only do I get paid 4-5 days early but issues are always dealt with right away. Thank you Rush! Sweet Kandy ### 5/5 — Luv Rush *2020-07-08, version 2.15.0* I been with rush since 2006 never have I had a problem with customer service nor my card I gets my funds days earlier than I’m supposed to and alerted when my funds is loaded and low. I with they would update the cards to have the chip in it ### 5/5 — RushCard Get 5 Stars *2020-05-07, version 2.13.0* I been a loyal customer for 10 years if I have a problem with my card or need to ask a question customer service always was there for me in made sure they take there time so everything could be right I would redeem any in everybody to get a rushcard ### 5/5 — I love my RUCHCARD *2020-05-07, version 2.13.0* So I pay a monthly fee it’s worth it . My old bank hit me with overdraft fees and more . RUSHCARD even disputed and went to bat for me when I had a withdrawn from my account that I didn’t do . RushCard replaced my money in a vary reasonable amount of time . All banks have there issues from one time or another just like us . The end they’ve always made me happy . Will you merry me RushCard . ### 5/5 — Peace of mind spending *2020-05-06, version 2.13.0* I’d have to say that my Rush Card is very vital to have for me it offers flexibility along with Peaceful spending knowing that my purchases are always secure as well as my card It makes shopping online fast and easy what a great thing to have If you don’t have one I suggest you go get one The direct deposits alone is a comfortable feature to assure your funds will be there “Respectfully Yours” Me ### 5/5 — I absolutely love it *2020-05-01, version 2.12.0* I have had RUSHCARD for like 6 years and I absolutely love it anytime I’ve had a problem the customer service line people and the people over the online chat always assists me with whatever I need I love the fact I can make a rush goal and transfer my money from my cards to my rush goals(savings account) ALL FOR FREE!! & I AM A ACTUAL CUSTOMER MY NAME IS KRISTEN. RUSHCARD has been so good to me so I think it’s the least I can do is write a review. ### 5/5 — RushCard *2020-01-28, version 2.12.0* I really got to say I’ve been a loyal customer of RushCard. They take your account very seriously and with all the bad things that are going on today. You need protection I just recently got locked out of my account. And requested a email change and phone number change. They only will take your information via fax. And I find that very secure. Thanks so much RudhCard for being my go to bank. ### 5/5 — Happy customer here *2019-10-16, version 2.10.0* I’ve been with Rush for many years and no major problems. Getting my paycheck deposited a couple days earlier helps me get a head start on paying bills. I also like that I don’t have to worry about NSF’s or fees. With the amount of direct deposit and number of transactions I do each month, I would like to see my monthly fee disappear if I meet an industry standard minimum threshold. Overall, I’m happy with Rush and I do recommend it to my friends, family and co-workers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*