# Russound — user reviews > 27 indexed App Store user reviews of Russound by Russound FMP, rated 2.80/5 from 54 ratings. - Source: https://appshunter.io/ios/app/russound/id1546632546/reviews - App overview in markdown: https://appshunter.io/ios/app/russound/id1546632546.md - Rating breakdown: 5★ 19 · 4★ 2 · 3★ 4 · 2★ 5 · 1★ 24 ## Newest reviews (7 of 27) ### 2/5 — Cannot connect *2023-06-03, version 1.5.1* It was working pretty good until…..the power went out for literally 5 seconds and after that the app could not connect. It kept trying but….now it doesn’t work. 2/5 * ### 1/5 — Great when it works… *2023-05-23* …which isn’t very often. Constantly searches for rooms, finds them, loses them, searches again. If room is finally found loses streaming service-then begins to search for rooms again. Makes me completely regret my home audio system. What junk the server/app is ### 1/5 — Poor app design, connecting issues *2023-02-25, version 1.4.1* Guys, just spend a little more time and effort to design this app better so it’s more intuitive and user friendly. It makes no sense. It is also very inconsistent in its connection to the home network, and never mind when there are two separate app users in the house. I have to uninstall, install and clear cache almost every time I want it to connect to my iPhone. It’s been a disappointing experience. ### 2/5 — App doesn’t work properly *2022-12-07* New app sits and spins constantly. System still works but the app is inaccessible. ### 2/5 — Technician Skills Required *2022-07-05* The technician is required to install Russound system. The technician is often required to get this app working properly. The IP address changes without notice. That could be changed, but it takes time and skill. Dealing with it on the fly isn’t reasonable. The app also sits and spins at the worst possible times. Of course, when it works it works as advertised. Russound makes great products and they should be able to make a better, more reliable, easier to use app. ### 1/5 — Awful hardware. Awful software. Never connects. *2022-03-18, version 1.3.1* Awful hardware. Awful software. Never connects. ### 1/5 — Constant crashes during Tidal playback *2022-03-05, version 1.3.1* MBX devices crash constantly during Tidal playback. Very disappointed with the product quality. ## Most critical reviews (10 lowest-rated) ### 1/5 — 7 years with this app and still problems connecting *2025-08-25, version 1.7.3* This is the most unreliable app I’ve ever used. Very frustrating to not be able to use a 10k sound system due to this app as the only way to access the system. Always getting error message that it can’t access the device even minutes after accessing it and still open on my iPhone grrrr ### 1/5 — Can’t find connected devices…again and again and again… *2025-05-03* Constantly not finding receiver. Been dealing with this issue for years and multiple apps. ### 1/5 — Help *2025-03-24* Very disappointed with this app and Russound. I have tried multiple times a day for weeks to use my music system and it hasn’t connected once. ### 1/5 — Very dissapointing *2025-02-16, version 1.7* Losing control after few minutes. Could not use Apple Music ### 1/5 — Bad app *2024-12-02* Extremely frustrating non-transparent application. Would not recommend, I would never purchase another Russound system. ### 1/5 — Extremely glitchy *2024-09-22* The old app worked great for several years (ever since I purchased the system in 2017). Since the switch to the new app, I am lucky if I can get the system to play at all. If I do get it to play, it’s only because I set aside 30 minutes to mess with the app/system. Unfortunately, this will prob cost me a few grand because I feel like the only fix is a new system…Not a fan ### 1/5 — Connectivity issues for MCA-C3 *2024-07-15, version 1.6* I input the IP and it doesn’t connect. Please resolve. ### 1/5 — Terrible company *2023-11-22* Purchased two amps that started smoking within several months , Russound is not compensating for the installation of the new units, super dismissive and didn’t even apologize for hazardous units they gave us, even now that they are forced to recall them now for same issues with other users!!! ### 1/5 — Never been good *2023-09-23* It has been years - please create a great app - would rate zero stars ### 1/5 — App opens finds system but does not start *2023-09-08* The old app was buggy enough, but at least it would work. New app recognizing system in my network but then spins and does not load or start just spins and gives same message please fix your app ## Most praised reviews (10 highest-rated) ### 5/5 — Works great when installed correctly! *2024-03-01* I’m a Russound installer and have ZERO issues with app connecting to the system. I have hundreds of MCA-66’s and MCA-88’s in the field and all connect fine. Only problem occurred was when my customers were using older Netgear modems/routers. Once I switched them over to the Eero wi-fi mesh network they all worked great. NO ISSUES! ### 5/5 — Great app *2023-12-28* Works great. I updated my Network to the Eero wi-fi system and connects within seconds. Great Job! ### 4/5 — Volume Control *2023-02-10* What’s missing is the ability to control volume from the controls on the IPhone. This would get it to 5 stars. ### 3/5 — Better, but still built in a misconception *2025-04-03* This version of the app is much better than previous iterations, however, it’s still suffers from the same core issue: The belief that this app will provide the canonical experience that people will want to control their music with. I get it. It’s hard to spend all the money and take all the time to build an app, all the while knowing that it would best be served by fading invisibly into the background. Thus the temptation to foster the belief that just maybe it can be the app that people will want to use to control their music. Unfortunately, that title will always belong to the apps of which the music is sourced. Anytime we are away from our system at home, these are the apps will be using the whole time. In our cars m, out and about, etc. At the very least, you need to allow the volumes in those apps control the Russound volume. Apple has built in API’s to do just that. However, either the developers of this app don’t know about them, or they choose to not include them. This is a major miss, and a major inconvenience. ### 3/5 — Hopeful *2024-11-23* Previous versions have been terrible at connecting. You’d open the app and it would search and search and say it was connecting, most of the time finally connecting, but sometimes crapping out. I’ve had this version for one day and it seems to be much quicker so I am hopeful. Will increase my star rating if it works out. ### 3/5 — Ok *2023-07-20* Better than last version, but I despise the volume slider, with any lag it’s impossible to get the right volume, please modify , + and - would be better ### 3/5 — Last Update Issue w/ Making System Visible *2023-03-01, version 1.4.1* Unable to make system visible to other devices after last update. This wasn’t an issue before. The navigation on the app is a bit clunky and the navigation paths can be deep for some settings. Takes some playing around. ### 2/5 — Disfunctional *2026-05-24* Poor UI / UX. Looks and feels very amateur. After updating app I am unable to select different sources for different rooms. The entire Russound system has been flakey since it was installed 5 years ago. I suggest Russound spend some $ on a new app. Hire pros with designers. ### 2/5 — Crappy *2024-07-27* Had the system for two years. Nothing but problems with the app. Connectivity issues all the time. I’ve updated the app, restarted the app and my phone. As someone else said very frustrating. I would never buy this system again. Russound, get on a fix. You’ve know for years that there’s been problems. ### 2/5 — Connecting issues *2024-02-25, version 1.5.3* Keep on having connection issues. Very frustrating system --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*