# Ruter — user reviews > 107 indexed App Store user reviews of Ruter by Ruter As, rated 4.80/5 from 3,849 ratings. - Source: https://appshunter.io/ios/app/ruter/id993620197/reviews - App overview in markdown: https://appshunter.io/ios/app/ruter/id993620197.md - Rating breakdown: 5★ 3,376 · 4★ 244 · 3★ 83 · 2★ 40 · 1★ 106 ## What do users think of Ruter? Overall sentiment: neutral **Pros** - 👍 Smooth and easy to use - 🚀 Helpful for navigating public transport - 🚀 Provides real-time updates on bus/train arrivals - 💡 Allows purchasing tickets within the app **Cons** - 🐛 Issues with account registration, especially for non-Norwegian phone numbers - 🐛 Unreliable real-time arrival information - 🔍 Lack of support for train and ferry travel - 🤔 Confusing to determine the right ticket to purchase **Commonly reported bugs** - Tickets disappearing after phone restart - Verification codes not being received - App crashing or freezing on older devices **Most requested features** - Ability to manually reorder shortcut stations - Offline support for proof of fare - Improved walking directions between connections - Support for international credit cards and Apple Pay ## Newest reviews (10 of 107) ### 3/5 — Text code doesn’t work *2025-04-09, version 9.20.1* This is a great app except that with my American phone number the verification code never comes through. ### 4/5 — Amazing, so much better now *2025-03-28* So many improvements from the first years of this app. Love the shortcuts where I can now select stations with the routes I need, but please add a function for us to manually reorder the shortcut stations! Thank you for removing some silly “tourist” spots on the map. **Developer response:** Hi. Thank you for your feedback. The app has a lot of possibilities. Our team is working on these functions. The travel planner is our main task to improve. Reminders, payment with foreign cards/Paypal/Apple Pay and dark mode are set for later versions. Regards Veronika/Ruter AS ### 2/5 — Never receive the code *2025-02-16, version 9.17.0* Impossible to set up a login since it never sends a code, at least to this US-based cellphone. Many discussions on the Internet about this idiotic bug/failure. OTOH, continuing as guest does work and the rest of the app seems to work well including the walking directions for segments of one’s travel. ### 4/5 — Delete old app from store *2025-02-03* Old app is still available for download ### 4/5 — How to ? *2025-01-03* How to purchase a 30day ticket for student ? **Developer response:** Hi! First you have to select 30-day ticket as a product. When this is selected you can change from Adult to Student. Please call us at 22 05 70 70 if you need further assistance. Regards, Julie, Ruter AS. ### 3/5 — Could not create profile *2024-09-24, version 9.8.0* I tried many times to create a profile but the app did not send me a code to my cell number. ### 5/5 — Well done *2024-09-10* Very good and easy to use app. Would like to have an app like this in my home town in Germany. **Developer response:** Hi, good to hear that you like the app and thank you for the positive feedback. Best regards Melissa /Ruter AS. ### 1/5 — Not working with German mobile no *2024-08-21* What a great improvement. Ticket sale only via app. Fir the app you have to register. Registration is not working. Standing here in the rain and see the tram(s) passing by. **Developer response:** Hi, it is not possible to create a profile with a foreign number, only with a Norwegian number. If you have a foreign number, you must use the app without a profile. It is also possible to purchase travel cards with tickets or pay-as-you-go credit at kiosks, service points, and our customer service center, Ruter S. Regards Ingrid/Ruter AS ### 4/5 — Couldn’t register *2024-08-20, version 9.7.1* Visiting from the U.S., my phone is dual SIM with a IS number and Spanish number. Downloaded the app, tried to register under the U.S. number (changing the prefix to +1) but never got a confirming code, so could t registet. Same with Spanish number so using all as a guest. Otherwise app seems fine ### 5/5 — Super commode à Oslo pour visiter découvrir *2024-08-20* Nickel **Developer response:** Thank you for your feedback. Regards Therese /Ruter As ## Most critical reviews (10 lowest-rated) ### 1/5 — Obsolete *2026-08-23* Modern travel should be tap in, tap out - like in London. Apps like this are obsolete and make travel cumbersome, especially with guests from abroad. So I take Uber instead **Developer response:** We understand why many people like the simplicity of tap-in, tap-out systems 😊 Today, tickets must be purchased before boarding, either in the Ruter app or on a travel card. We appreciate the feedback and will make sure it’s passed on 💙🚇🚌 Br, Kasper ### 1/5 — Hopeless for a foreign visitor *2026-05-12* If you don’t have a Norway phone number, you can’t register. End of story **Developer response:** Hi! We understand the frustration. You should still be able to travel without creating a personal Ruter profile, but some profile features require SMS verification. If you don’t receive the code on a non-Norwegian number, you can still buy tickets in the Ruter app without logging in, or use other official ticket channels such as Entur or Vy. Thanks for letting us know. Br. Kasper @ Ruter ### 1/5 — WORST APP EVER *2026-03-29, version 16.13.0* Absolutely impossible to be accurate!!!! ### 1/5 — Doesn’t work for US visitors *2026-01-31* Really should be able to work with a US phone number and US bank card. But it does not. Frustrating. And tickets cannot be purchased at the stations. Use Uber or Lyft instead. Really disappointing. **Developer response:** Hi, thanks for the feedback! I will forward it to the right department. You will not be able to create a profile in the Ruter app with a US phone number, but you should be able to use your US bank card. If you stil experience any issue you can call our customerservice at: +4722057070. Kind regards, Mette/Ruter AS. ### 1/5 — Lost my tickets! *2025-07-05* I was not able to create an account on this app since I have a US number (the app errors and forces you to use it anonymously). Then, at some point I turned off my phone and somehow all of my tickets disappeared when I turned it back on. Now there is no way for me to get my tickets back and customer service was very unhelpful and offered no alternative methods for me to get a new reduced price ticket or recover my existing tickets. Would not recommend. **Developer response:** We're sorry for the issues you encountered with the app especially with the disappearance of your tickets after restarting your phone. Unfortunately, if the app is used anonymously, there is no way for us to recover tickets once they're lost, and we understand how frustrating that must be. While we currently don’t have a solution for recovering tickets in these cases, we recommend using other options going forward. Tickets can be purchased physically at the station or through the Vy and EnTur apps, which offer the same types of tickets. We're continuously working to improve both the user experience and accessibility for all travelers, regardless of where their phone number is registered and thank you for your feedback. Regards Therese /Ruter As ### 1/5 — Can not sign up *2025-05-28, version 9.24.1* When I put in United States +1 (XXX) XXX-XXXX; I check “consent”, hit confirm and nothing happens. Every time. ### 1/5 — Not working with US number *2025-04-22* I’m trying to create an account, but no matter what I do, I just get a little exclamation point symbol when I try to continue. The only other option is to cancel, so that’s as far as I get. Not very helpful for travelers 🙁 **Developer response:** Hi, Jessee J. Unfortunately we do have some issues regarding logging in with a foreign number. You can however still use the app without a profile (as a guest), but we do recommend that you then send the receipts or copy/screenshot the ticket number, so we will be able to help you if anything happens with your app. Kind regards, Victoria/Ruter. ### 1/5 — Worthless app *2024-09-29, version 9.8.0* Ruter app will not allow for creating account for USA travelers unless you got Norwegian phone number. Rick Stevens confirmed that on web as well so this app is worthless to global nomads. ### 1/5 — Wouldn’t send code to phone *2024-09-20, version 9.7.3* Wouldn’t send code to my Australian number to even get started. ### 1/5 — Misleading images: App does NOT provide train info *2024-09-03* Just tried checking alternatives to bus travel from my start location. The APP only provided bus connections (and only one line at that). It also showed only walking as an alternative. (For example if I moved the start location one city block it provided only walking times. That for a start location with: a bus line going to the destination, multiple bus lines travelling to a train station which had both trains and buses going to the same destination. They broke the travel planner **Developer response:** We're sorry you had a bad experience. If you could please send us more details regarding your travel route so we can look into it we would greatly appreciate it. Do so using our contactform on our webpage. Regards Therese /Ruter As ## Most praised reviews (10 highest-rated) ### 5/5 — Put more buses you cheap bastards *2026-06-17, version 16.19.0* Thanks for waiting for 3 hours and not even one bus would stop in the station ### 5/5 — Super appli transport *2025-08-01* Intuitif et performant **Developer response:** Thank you for the kind feedback about our app, we appreciate it. Kind regards Victoria/Ruter ### 5/5 — Smooth *2025-06-23* There are so few city travel apps that show you which stop to use as well as helping you plan your route; top marks **Developer response:** Hello, thanks for the feedback! Kind regards, Mette/Ruter As. ### 5/5 — Best app ever *2025-05-06* This is the best app I’ve ever used — period. And no, I don’t work for the company. It’s simple to use, powerful and encompassing. Please don’t change anything. **Developer response:** Hi, thank you for the feedback! Kind regards Mette/Ruter AS. ### 5/5 — Easy to use! *2025-03-30* Great app, really easy to use for getting about Oslo! **Developer response:** Great to hear that you are pleased with the app, thank you for leaving a review! Regards Therese /Ruter As ### 5/5 — Ruter *2025-03-13* Super !!! **Developer response:** Thank you for your feedback! Regards, Julie/Ruter ### 5/5 — Thanks *2025-01-10* Thanks for the App and very nice usage. I Hope that in cologne the developers of the KVB App will have a Look on your‘s, because they Know only how to Create an App which is unusable. On Thing to optimie is the Order process for day tickets for more than one person - why I have to order them 1 by 1 and not in one order? ### 5/5 — The Best Transit App I’ve Used *2024-10-18* I loved using this app in Oslo. Intuitive and functional, it is everything you need for navigating the area. When we went to Bergen we had to use Skyss, which was a significantly worse app interface and functionality. **Developer response:** Thank you so much for your feedback, we're happy to hear that the app fulfilled your travel needs. Regards Therese /Ruter As ### 5/5 — No registration, great! *2024-10-05* Does not require registration for ticket sales, great! Everything else works great as well! **Developer response:** Hi, thank you for your feedback! Regards Marie /Ruter As ### 5/5 — Fantastic *2024-09-10* A great app with plenty of information. The unified transport system is fantastic and getting live updates on the ETA of your bus is extremely useful (makes waiting in the rain less of a chore!) Would be great if it was compatible with Apple Watch too but that may be asking too much. **Developer response:** Hi, Thank you for the positive feedback. We are glad to hear that you are satisfied with the app. Have a great day. Regards Melissa /Ruter AS. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*