# Ruud EcoNet — user reviews > 121 indexed App Store user reviews of Ruud EcoNet by Rheem Manufacturing Company, rated 4.45/5 from 2,122 ratings. - Source: https://appshunter.io/ios/app/ruud-econet/id1610093888/reviews - App overview in markdown: https://appshunter.io/ios/app/ruud-econet/id1610093888.md - Rating breakdown: 5★ 1,353 · 4★ 168 · 3★ 73 · 2★ 47 · 1★ 114 ## What do users think of Ruud EcoNet? Overall sentiment: negative **Pros** - 🚀 Decent app - 👍 Works just fine - 👍 Nice update - 👍 Once I got it set up, it works great **Cons** - 🐛 Lacks useful features - 🐛 Marginal - 🐛 Constantly doesn't connect or work well - 🐛 Unreliable and unstable - 🐛 Scheduling doesn't work correctly - 🐛 Doesn't show current temp; usage tab/function is gone - 🐛 Usage Info Removed - 🐛 Time setting not accurate - 🐛 Disappointing - buggy and way less features than expected - 🐛 Ghost zones now show up - 🐛 Recent Update Ruined It - 🐛 Unreliable Scheduling - 🐛 Very Buggy App - 🐛 Can't connect to thermostat - 🐛 Broken Registration - 🐛 No connection - 🐛 Validation error. Can't open app. - 🐛 DOES NOT WORK, no control of water heater - 🐛 Avoid Being stuck with this horrible system **Commonly reported bugs** - Geofence not working correctly since iOS 18.4.1 update - App constantly has to be hard closed and re opened - Cloud based reliability is pretty abysmal - WiFi connection crashes repeatedly - Can't change WiFi - Scheduling issues - Losing connection to devices - Disappearing water heater from the app **Most requested features** - Show operating status of furnace and AC units - Allow more schedule time slots - Integrate with Apple Home/HomeKit - Show current temperature in the tank ## Newest reviews (17 of 121) ### 3/5 — Glitch *2026-06-14, version 6.16.2* Seems to have a glitch doesn’t always work correctly. Sometimes the app you have to restart it to make it work correctly. ### 3/5 — Weather Data *2026-05-05, version 6.16.2* Weather data is often correct. For example, app and EcoNet device both show 10 degrees right now. It is 0 degrees. Fix weather data ### 1/5 — They updated app and screwed up continuous fan feature *2026-04-15, version 6.16.2* This app was fine enough. Now its been updated and the continuous fan on ac mode has been disabled. This app is exactly why ppl are demanding LESS smart features on their appliances. A manual ac wall unit could do this now in 2026 the app cant figure it out bc design got in the way of engineering. Yikes 🤦🤦can only get it to work by turning humidity target down. ### 1/5 — The app & digital thermostat are so bad, I suggest avoiding it. *2026-04-14, version 6.16.2* I wish I had known the app & digital thermostat were this bad BEFORE I purchased a Ruud HVAC system. Because I would have purchased a different HVAC system instead. I agree with all the other bad reviews on here. But I will add one thing - the simple fact that you cannot use the app to access the digital thermostat, while being AWAY from home is insane. That is the most basic function of every other digital thermostat available (e.g. Nest). Otherwise, what is the point of having a digital thermostat? ### 1/5 — Latest update has WiFi issues *2026-04-04, version 6.16.2* Newest App update doesn’t allow wifi connectivity from network device (iphone) to smart thermostat. However, the iPhone can connect to all other network devices and the internet without issue. ### 1/5 — Stopped working *2026-04-04, version 6.16.2* My app stopped working. My sign in is not working. Might as well delete the app. ### 1/5 — App now crashing *2026-04-04, version 6.16.2* Same as other reviewers, after latest update app immediately crashes when trying to open. ### 1/5 — App way slow to load and not very informative *2026-04-04, version 6.16.2* Takes more than a minute to load or connect. Does not tell me if unit has an alarm (at least not one for bad pressure sensor) Can’t find status on app only on wall unit. ### 1/5 — Garbage *2026-04-03, version 6.16.2* The inconsistency of this app working is amazing. It won’t auto update even if you delete the app and reinstall it. You have to go back in just to see if there’s an update and that’s why you haven’t been able to connect in days.. And it doesn’t take long before it starts up again, either the Apple won’t open at all or it just sits there clocking. And even when it does open half the time when you change the temperature it just revert right back. And even when it does work, it has the minimal functional use. ### 1/5 — Made the mistake of updating app *2026-04-03, version 6.16.2* DON’T upgrade unless you want an app DOA!! Downloaded this and it just churns in the startup process. Now I have NO remote control!!! ### 1/5 — Still broke after second update *2026-04-03, version 6.16.1* This is the second update that does not work. Please get this right. ### 3/5 — App not working on iPad with IOS 17.7.10. *2026-04-02, version 6.16.1* Updated app will not work on iPad. ### 1/5 — App won’t open *2026-04-02, version 6.16.0* I was told to delete the app and reinstall. I can’t reinstall because it won’t open ### 1/5 — Update broken *2026-04-02, version 6.16.0* The early April update breaks the app. It will not load. You can download the generic EcoNet app (not Ruud branded) any that works fine, so if you are having an issue, try the alternate app ### 1/5 — Splash Screen *2026-04-02, version 6.16.0* I cannot open the app. It is now instantly crashing. What is going on? All good except the splash screen, please eliminate this! Cache the existing settings and load the control faster. The wait for the OnOpen event is way too long! Also, when you change the display for the thermostat controls, it should be sticky. I don't prefer the big dial. ### 1/5 — Sucks!! *2026-04-02, version 6.16.0* App crashes too much while trying to adjust temperature. Today I can’t even open the app anymore on my phone. ### 2/5 — Update won’t open *2026-04-02, version 6.16.0* Ever since the new update was applied yesterday, I am unable to open the app. Have deleted & downloaded the app and still got the same results. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can't sign up 'cuz it doesn't like zip codes *2026-08-10, version 6.17* My wife has this and it works fairly well. She asked me to install it but I can't create an account because no matter what zip code I put in Ruud says it's invalid. So the app is worthless. ### 1/5 — Doesn’t work *2026-08-07, version 6.17* Geofence doesn’t work. I have to manually change to away/home status constantly ### 1/5 — Won’t connect *2026-08-05, version 6.17* My app won’t connect and thermostat won’t go on WiFi ### 1/5 — Stop working in 2 days *2026-08-05, version 6.17* Got this system on Friday and it stop working on Sunday night. Received an error message of furnace communication failure, which caused the air conditioner to stop working. Aire Serv didn’t install the unit correctly, which is awful because this is day to within air. ### 1/5 — Setup WiFi *2026-08-03, version 6.17* Horrible response to setup wifi ### 1/5 — Can’t login *2026-06-25, version 6.16.2* Says consistently that “http request is throttled…try again later…error 500” Could be user error but then again zero support nor troubleshooting ### 1/5 — Terrible App *2026-06-15, version 6.16.2* Just terrible. Doesn’t connect sometimes. Delayed updates. Doesn’t match what the thermostat says. ### 1/5 — No statistics saved *2026-04-30, version 6.16.2* Frustrating that I have had this installed for 3 months and when I check usage statistics none ever show up. After multiple calls with Rheem this is still not working. ### 1/5 — Horrible *2026-04-16, version 6.16.2* Horrible app doesn’t work half the last few updates have made it useless ### 1/5 — Review *2026-04-15, version 6.16.2* The app keeps going from I’m Away to I’m Home without my changing it. Sometimes it stays on I’m Away for a few days but it eventually always goes back to I’m Home. This is a problem. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to Use *2026-07-30, version 6.17* System works great, easy to use the mobil app. Helps me manage temp thus saving me money on utility bill. If house is comfortable I adjust the temp from my phone. ### 5/5 — Stopped working *2026-04-02, version 6.16.0* New upgrade and the app stopped working. Nice upgrade . . . 🤷🏼‍♂️ ### 5/5 — Rheem EcoNet Smart Thermostat *2026-03-07, version 6.15.0* I have my Ruud EcoNet HVAC for over a year and I have to say that the WiFi connection with the Rheem Smart Thermostat is flawless. I can control it on my phone and I am super please with it. ### 5/5 — Barb *2026-01-10, version 6.14.0* Great ### 5/5 — Not working. *2024-09-06, version 6.4.0* The app disconnects from my devices. ### 5/5 — Schedule Control *2024-07-04* App works well. So far no issues and user interface is nice. Wondering why it doesn’t allow you to write a schedule for cooling only or heat only. Also would be nice to be able to add more schedule time slot changes. It is limited to 4 entries. ### 5/5 — I like it *2024-06-25, version 6.3.0* New 5 ton efficiency ac, keeps humidity low even though I have it set to 60, maintains mid 50s. Pleased with it so far. ### 5/5 — Doesn’t work!! *2023-10-10, version 6.0.4* Shows connected to internet but doesn’t display the current temperature and cannot make any adjustment. The thermostat also does not display the weather. ### 5/5 — Works fine *2023-06-02, version 6.0.3* The app does everything I need it to do. I called tech support to get help setting it up and they were helpful. ### 4/5 — Changing settings *2026-07-25, version 6.17* I want to change the setting when the application is set to “Away from home” to only change the degree change to 5 degrees not 10 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*