# Ruut: Personal Training Coach — user reviews > 502 indexed App Store user reviews of Ruut by Shalitone Limited, rated 4.60/5 from 808 ratings. - Source: https://appshunter.io/ios/app/ruut-personal-training-coach/id6755474436/reviews - App overview in markdown: https://appshunter.io/ios/app/ruut-personal-training-coach/id6755474436.md - Rating breakdown: 5★ 651 · 4★ 76 · 3★ 21 · 2★ 16 · 1★ 44 ## Is Ruut safe? Ruut: Personal Training Coach appears safe based on user ratings. The AppsHunter Safety Score for Ruut is 91 out of 100. This assessment is based on 808 user ratings, with an App Store average of 4.6 out of 5. Of 808 App Store ratings, 90.0% point to a safe experience, 2.6% suggest some concerns, and 7.4% point to a risky experience. ## Is Ruut legit? Ruut: Personal Training Coach appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Ruut is 63 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (20 of 502) ### 4/5 — Nice *2026-11-03, version 1.3.1* Nice ### 3/5 — Passt *2026-11-02* OK ### 2/5 — Awful plans *2026-11-02, version 1.3.1* This app is good if you’ve never run before but after a few weeks move on. I tried to make a couple plans for different distances and times but it spat out the same awful plan. Running a 15min 3km three times a week would never get anyone ready to run a 10km. If you have any running experience I don’t recommend this app. **Developer response:** Hi, this is Max from the Ruut Product team. Thank you for the honest review. You’re right that a plan of three 15-minute 3 km runs a week won’t get an experienced runner ready for a 10K. We’ve recently released an update that solves this: you can now adjust your plan by chatting with the AI coach. Just tell it about your running experience and goals, for example that you want longer runs or a faster 10K, and it will tailor your plan to you. We’d love for you to give it a try. If the plan still doesn’t fit, write to us at support@ruutlabs.com and mention this review, and we’ll make sure it gets sorted. ### 4/5 — First run *2026-11-02* Liked it ### 5/5 — Awesome tool to get started and keep going *2026-11-02, version 1.3.1* Awesome tool to get started and keep going ### 5/5 — Just starting *2026-11-02, version 1.3.1* First run went great. Very encouraged. ### 3/5 — Beware of automatic subscription renewals without prior notice. *2026-11-01, version 1.3.1* Français ici-bas. ** Update ** After exchanging with the customer service, they were able to fully reimburse me and take my feedback further regarding reminders that could be sent prior to charge customer. Thank you I purchased a 12-week subscription, which suited my goals. The app is decent, but nothing exceptional, and I was planning to compare it with its competitors. Imagine my surprise when I discovered that my 12-week subscription had been automatically renewed and charged to my credit card without any prior notice. Not a single pre-payment notification. When I contacted the company, their only response was to tell me to read their policy. I promptly informed them that I did not wish to renew my original subscription. Purchasing and paying for a service should not mean being locked into it indefinitely, but we can certainly see the corporate profit-driven strategy behind this business model. They confirmed the cancellation and offered to refund only $63 out of the $126 charged, claiming that it was the best they could do for a few hours of “active” subscription time — time I had never knowingly agreed to purchase. Be cautious with this app. Their approach shows little consideration for their customers or respect for their consent. Today, it cost me $126 to see the true face of RUUT. —-////—— MàJ: Après discussion avec le service à la clientèle, j’ai pu être complètement remboursé et mon commentaire quant au chargement sans préavis avant à été pris en note. Merci Rester vigilants quant à l’arnaque du renouvellement automatisé sans avis au préalable. J’ai pris un abonnement de 12 semaines- ce qui me convenait pour mon objectif. L’application est bien mais sans plus, je compte par ailleurs la mettre en comparaison avec ses compétiteurs. J’ai eu la surprise de voir mon abonnement de 12 semaines renouvelé sans préavis, via la facturation de ma carte de crédit. Aucun message pré-paiement. Lorsque j’ai communiqué avec l’entreprise ils m’ont simplement rétorquer d’aller lire la politique. Je les ai rapidement avisé de mon désir de ne pas renouveler mon premier abonnement ( acheter et payer pour un service ne devrait pas signifier à perpétuité, mais on comprend le stratagème corporatif et lucratif derrière). Ils m’ont confirmé l’annulation et m’ont proposé de débourser 63$ (au lieu de 126$) pour quelques heures d’abonnement « actif » mais non consensuel. Prenez garde à cette application, car ils ne considèrent pas leur clientèle et le respect envers ces derniers. Aujourd’hui ça m’a couté 126$ pour voir le vrai visage de RUUT subscription renewals without prior notice. **Developer response:** Hi, this is Max from the Ruut Product team. Thank you for sharing your experience, and we’re truly sorry it ended this way. You’re right that a renewal should never come as a surprise. We’ve shared your feedback about the lack of a reminder before the charge with our team. We’ve also reviewed your case and issued a full refund of the renewal charge. Depending on your bank, it can take up to 14 business days to appear on your statement. If anything still looks wrong, please write to us at support@ruutlabs.com and mention this review. ### 5/5 — First time running *2026-11-01, version 1.3.1* It’s like having a coach in your ear!! ### 5/5 — Starting *2026-11-01, version 1.3.1* I love the idea of starting with someone to actually coach me. ### 4/5 — First day run *2026-11-01, version 1.3.1* It’s guided me very well. I have been for 12 years. However I took a break for 2 months due to hamstring injury. It was nice that App was telling me to slow down. ### 5/5 — Débutante *2026-11-01, version 1.3.1* J’avais des craintes et des appréhensions, mais avec mon Coach je trouve que cela a bien été. ### 5/5 — Super appli *2026-11-01* Génial on se Sent tellement bien accompagner ### 5/5 — Just starting *2026-11-01, version 1.3.1* Amazing first run! ### 5/5 — 1st time runner *2026-11-01, version 1.3.1* Easy to set up has the personal touch ### 5/5 — Great motivator! *2026-11-01, version 1.3.1* Great app for motivation! ### 5/5 — First time *2026-11-01, version 1.3.1* Really liked the chat ### 5/5 — Works great! *2026-11-01, version 1.3.1* The coach in your ear helps a lot to keep the motivation up and on track ### 4/5 — First Run *2026-10-31, version 1.3.1* Short run today. Easing into it. Love how I’m told to either slow down or pick up the pace. ### 4/5 — First Run *2026-10-31, version 1.3.1* It was great to have a coach to tell me the best way and techniques to run. I used to run before but got injured a lot as I was doing my own thing. Now I have a plan and structure. ### 5/5 — 1st run! *2026-10-31, version 1.3.1* Amazing coaching! Learn to run from the hips ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible subscription terms and customer service *2026-10-19, version 1.2.9* It took a LOT to cancel this, they never warn you about upcoming charges, they point you back to T&Cs, and then they email you to confirm. It’s feels super scammy . Do not recommend!! **Developer response:** Hi, thank you for the honest feedback, and I’m sorry cancelling felt this hard. It shouldn’t: cancelling should be as simple as signing up, and your points about renewal reminders and the cancellation steps have gone straight to our team. If you’d like me to confirm your subscription is fully cancelled and that no further charges will be made, email support@ruutlabs.com from your account email with “for Max” in the subject, and I’ll check it personally. ### 1/5 — Does not adapt to runners schedule *2026-10-14, version 1.2.9* This app doesn’t take into account that a runner has a schedule race and adapt to that schedule. Doesn’t take into account the skill level of the runner. I recently ran a half marathon and wanted to try the app to work on improving my running efficiency. Set the date for the next scheduled race and the builder would not adapt to that race date. Actually scheduled that day as a rest day haha. I can see the app as helpful for a beginner but a seasoned runner is wasting their time. **Developer response:** Hi, thanks for giving Ruut a try and for the detailed feedback, and congrats on your recent half marathon! You’re right that the plan should work around your race and your level, and a rest day on race day isn’t what we want. We’ve just rolled out an updated AI coach chat in the latest version of the app that does exactly this: tell the coach your race date and your experience, and it adjusts your plan to fit both. We’d love for you to give it another go. If it still doesn’t fit how you train, email support@ruutlabs.com with “from app store for Max” in the subject, and I’ll look into it personally. ### 1/5 — First run with support in ears *2026-10-11, version 1.2.8* I knew this run would be hard to get back into it- I felt tired today but the feedback was spot on and the game felt good enough ### 1/5 — No coach *2026-10-08, version 1.2.8* There is no in-ear coach at all if you run with an Apple Watch. It didn’t even announce my mileage. The Apple fitness app does a better job. ### 1/5 — App is lacking *2026-10-04, version 1.2.8* The app looks very interesting on paper, so much that I subscribe for a year, but after my first run, I’m kind of disappointed. The integration into devices and other apps like Strava is pretty much not there. I had issues connecting to my Apple Watch to where it wasn’t recognizing my heart rate or anything like that. The app has a lot of potential, but it’s very lacking at the moment ### 1/5 — Plan not accessible after paying for it *2026-10-02, version 1.2.8* I purchased a plan and couldn’t access it through the app. Wasted $40 and a refund was never offered. ### 1/5 — Not recommended *2026-09-19, version 1.2.6* We’ll not cancel upon request , seems like fraud ### 1/5 — Will still charge you even after you cancel *2026-09-13, version 1.2.6* Do not recommend. Never actually used the features so I made sure to cancel before I got charged the weekly subscription amount. They still charged me. I requested a refund and it was denied. ### 1/5 — DO NOT BUY *2026-09-06, version 1.2.5* Ai summary is incorrect, doesn’t track your performance correctly, plans don’t make sense and every time you contact support they apologize and promise to get back to you and fix the issue but never do ### 1/5 — Beware of the subscription! *2026-09-06, version 1.2.5* I didn’t end up using this app and paid for it for months not realizing it. When trying to cancel it has multiple pages to click through where you continually have to say yes to canceling. I tried canceling several times, still got charged again and only offered a 50% refund all while never using the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Erster Vorbereitungslauf *2026-11-04* Bin nach leichten Anfangsschwierigkeiten mit den Ansagen gut ins erste Training gestartet un dfreue mich auf den nächsten Lauf ### 5/5 — Gives me hope *2026-11-04* This is what I've been looking for in an app... I didn't want to pay the money at first, but I went through many other apps that weren't quite it. I really want to be able to run some distance again and so right now I'm willing to pay for it ### 5/5 — 1er expérience *2026-11-03* Pas mal dans l aide à l’effort ### 5/5 — Débutant *2026-11-03* Super bien pas trop dure pour un début. Je me suis parler pour garde le rythme a 6.8 et avec une bonne motivation je suis arriver a la fin satisfaite de ma course. ### 5/5 — Entraînement *2026-11-03* On est bien soutenu avec des bons conseils ### 5/5 — Salins *2026-11-03* 👍👍 ### 5/5 — Hannah *2026-11-03, version 1.3.1* Training for my first marathon, Ruut is helping me get to the finish line! ### 5/5 — Simple et efficace *2026-11-02, version 1.3.1* Simple à suivre et agréable ### 5/5 — First one completed *2026-11-02, version 1.3.1* It was helpful and I learned new techniques. ### 5/5 — Thank you *2026-11-02, version 1.3.1* Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-06.*