# RVA311 — Request City Services

> Citizen app for reporting non-emergency city service requests and tracking them. (iPhone/iPad app by City of Richmond, VA.)

- Source: https://appshunter.io/ios/app/rva311/id1408330609 (this page in markdown: same URL + `.md`)
- Developer: [City of Richmond, VA](https://appshunter.io/developer/506495442)
- Category: Utilities
- Price: Free
- Rating: 3.10/5 from 15 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 16 · 58 MB
- Languages: American English
- Released: 2018-07-27
- Data updated: 2026-07-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/rva311/id1408330609/reviews.md

## What is RVA311?

Welcome to the City of Richmond's RVA311 Citizen Services app! This app is designed to improve our service delivery efforts as well as our citizen engagement by providing citizens a way to report non-emergency incidents and submit service requests to agencies.
As registered user you track your requests and receive notifications, view all your requests, explore existing public requests and respond to surveys!
To learn more, visit www.rva311.com

## Key features

- Report non-emergency incidents
- Submit service requests
- Track request status
- Receive notifications
- View public requests
- Respond to surveys

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/rva311/id1408330609/reviews.md

### 1/5 — App does not work

*2026-06-28*

Tries to order replacement trash can, stuck on the screen of “placing pin on the map” and the address lookup does not work, no workarounds either. The app is garbage!

### 1/5 — Crashes

*2023-09-16*

App crashes before it even loads. Running latest version of iOS.

### 1/5 — Worthless

*2023-05-16*

First request I tried after hold for 15 minutes was not available. To make a request pictures are shown??? I have no idea what this means. Picture are not logical. What city service does an umbrella represent. Another big fail.

### 1/5 — Not sure it even sent my request

*2021-04-30*

Sign in via Apple ID does not work. Text boxes don’t even have normal spell check or suggestions available like capitalize a single “I” and I am sure many other issues if you look closer.

### 1/5 — Cannot create account

*2021-03-17*

Ask for account creation, then sends email confirmation...but confirmation link does nothing. Cannot create and verify account.

### 1/5 — It’s an empty vessel

*2020-12-08*

There is no way to actual do anything on this app

### 1/5 — App won’t stay open

*2020-11-05*

Been trying for weeks.App immediately shuts down upon opening, even after reinstalling.

### 1/5 — Total garbage

*2020-10-30*

Crashes when you try to open. What happened to SeeClickFix?

### 1/5 — Doesn’t work

*2020-10-20*

Downloaded app. It opens then flashes and closes. Tried to reinstall, same thing. Non -functional.

### 1/5 — Completely broken

*2020-09-25*

Won’t open at all on iOS 14. App seems to be abandoned.

## Frequently asked questions about RVA311

### What is RVA311 used for?

RVA311 is used by citizens to report non-emergency incidents and submit service requests to various city agencies. It allows users to track the status of their requests and receive updates.

### Is RVA311 free to use?

Yes, RVA311 is completely free to download and use. The app is provided by the City of Richmond to facilitate citizen engagement with city services.

### Does RVA311 have ads?

No, RVA311 does not contain advertisements. As a free service from the City of Richmond, the app focuses on providing utility without commercial interruptions.

### What devices support RVA311?

RVA311 is available for iPhones and iPods. The app is designed to be accessible on these Apple mobile devices.

### How often is RVA311 updated?

The latest version of RVA311 is 2.4.10, last updated on March 3, 2026. Updates typically address bug fixes and performance improvements to enhance user experience.

### What is the age rating for RVA311?

RVA311 has an age rating of 4+. This indicates that the content is generally suitable for children and adults.

### Can I see requests made by other users on RVA311?

Yes, RVA311 allows you to explore existing public requests submitted by other citizens. This feature promotes transparency and community awareness of city issues.

### How can I track my service requests in RVA311?

As a registered user, you can easily track all your submitted requests within the RVA311 app. You will also receive notifications regarding the progress of your requests.

## Version history (last 5 releases)

### 2.4.13 — 2026-07-24

Optimized mobile app running efficiency and page rendering for faster loading, smoother interaction and consistent display.

### 2.4.12 — 2026-04-14

Improve backend logic for bug fix.

### 2.4.11 — 2026-04-07

Optimize UI for a cleaner, more user-friendly experience.

### 2.4.10 — 2026-03-03

Upon request submission, present users with links to alternative request types, enabling them to seamlessly transition to a different type.

### 2.4.9 — 2026-01-28

A feedback page now appears after you successfully submit a request, making it easy to share your experience.

## Apps similar to RVA311

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Dominion Energy](https://appshunter.io/ios/app/dominion-energy/id1525917880) | 4.7 (42,004) | Free | Utilities |
| [VA Mobile ID Verifier](https://appshunter.io/ios/app/va-mobile-id-verifier/id6746171367) | 2.8 (6) | Free | Utilities |
| [EZ Tolls VA](https://appshunter.io/ios/app/ez-tolls-va/id1447851236) | 2.4 (58) | Free | Utilities |
| [Sudkick Mobile](https://appshunter.io/ios/app/sudkick-mobile/id1439859899) | 4.6 (1,280) | Free | Utilities |
| [SimplicityGo Pro](https://appshunter.io/ios/app/simplicitygo-pro/id6445921030) | 5.0 (2) | Free | Utilities |
| [Virginia MCP](https://appshunter.io/ios/app/virginia-mcp/id1625112513) | 3.1 (124) | Free | Utilities |

## More apps by City of Richmond, VA

- [RVA OIG](https://appshunter.io/ios/app/rva-oig/id1488160394)
- [Richmond Public Library App](https://appshunter.io/ios/app/richmond-public-library-app/id1534581206)

All apps by City of Richmond, VA: https://appshunter.io/developer/506495442

## Related topics

[am 560 the answer](https://appshunter.io/ios/topics/am-560-the-answer) · [richmond times dispatch](https://appshunter.io/ios/topics/richmond-times-dispatch)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*