# RWJBarnabas Health TeleMed — user reviews > 39 indexed App Store user reviews of RWJBarnabas Health TeleMed by RWJBarnabas Health, INC, rated 4.89/5 from 1,520 ratings. - Source: https://appshunter.io/ios/app/rwjbarnabas-health-telemed/id1333251465/reviews - App overview in markdown: https://appshunter.io/ios/app/rwjbarnabas-health-telemed/id1333251465.md - Rating breakdown: 5★ 1,423 · 4★ 67 · 3★ 11 · 2★ 5 · 1★ 14 ## What do users think of RWJBarnabas Health TeleMed? Overall sentiment: positive **Pros** - 🚀 Quick and convenient - 👍 Caring and thorough doctors - 💡 Useful for avoiding long waits at urgent care **Cons** - 🐛 App crashes and disconnections - 🕰️ Long wait times to see a doctor - 💰 Inconsistent pricing and billing issues **Commonly reported bugs** - Login issues and inability to access account - Inconsistent user experience across devices **Most requested features** - Ability to rate and review doctors - Option to switch to a doctor with shorter wait times - Support for more medical conditions (e.g., UTIs) ## Newest reviews (13 of 39) ### 3/5 — Sometimes good, sometimes bad *2022-12-02, version 12.16.106* Bare minimum. They don’t even prescribe pain meds and I’m not talking narcs either. They just end up sending you else where. ### 4/5 — Can’t treat UTI on this platform *2022-10-15, version 12.16.106* You need to change this ### 3/5 — TeleMed *2020-10-31, version 12.0.627* It’s great to have access to doctors and I think the app works great. However, I don’t like how we cannot rate or review doctors on there to help other people know who they should go to. I had a doctor inaccurately diagnose me and point blank not care about me as a patient. I had to go to urgent care the next day because I had become a lot worse and this particular doctor on TeleMed was more concerned about me having covid when I did not exhibit any signs or symptoms related to that. The urgent care doctor was even shocked to hear this. I noticed this doctor has numerous poor ratings on other websites too. So consider me shocked that she can still be apart of TeleMed. I think TeleMed needs a section where people can rate these doctors and know who they really are picking. ### 4/5 — GTK *2020-07-20, version 12.0.627* This video doctor site was such an easy experience, the doctor was very knowledgeable. ### 2/5 — Bad experience *2020-06-19, version 12.0.627* I am glad I was able to talk to a doctor the two times I visited the side although I was disappointed to realize I was charged 90 dollars instead of 45 for each visit. I was charged 180 dollars for two visits instead of 90. Disappointed. ### 5/5 — De Smith *2020-05-28, version 12.0.627* Great service and doctor ### 5/5 — Dr Rao is the best! *2020-04-18, version 12.0.627* Thank you! ### 2/5 — Doesn’t recommend an available doctor with a lower number of patients. *2020-03-30, version 11.5.700* As new doctors come online. The app should recommend a doctor with lower wait times. ### 3/5 — Multiple loops and took many attempts to connect. *2020-03-27, version 11.5.700* Took multiple attempts to get MD online, yesterday. I waited 6 plus hours and got looped to multiple providers without my prompting and kept getting pushed back to wait. I tried again this morning and it took 1 hr and 40 min to see the MD. Dr Olu Gisanrin was very nice and thorough, he listened and did not rush at all, he reviewed all aspects of my concerns and health history. ### 2/5 — Waited a long time *2020-03-25, version 11.5.700* Waited all day to see a doctor. Ultimately, they went offline and I was “next” for almost two hours. Finally saw a doctor that was pleasant to work with. ### 3/5 — Great app *2020-03-22, version 11.4.301* Great app and easy to use. The bad part is doctors can log in and leave as they please. You can form a line and be number 10 and they can log off at 8 and your screwed. Sometimes you get an option to switch sometimes you don’t. ### 5/5 — Wow, this is awesome! *2020-01-05, version 11.4.301* Saved my son and I a trip to the doctor! ### 5/5 — Amazing service! *2019-09-21, version 11.4.106* First time user. The app took only minutes to download and completely set up with insurance and payment information. The physician was available to see me in less than 5 minutes. She was fantastic and able to send me a prescription minutes after the visit was complete. Great service, would highly recommend for any urgent care issues! ## Most critical reviews (10 lowest-rated) ### 1/5 — BAD *2020-04-07, version 11.5.700* it is not a good application it just leaves you waiting ### 1/5 — Horrible waste of time!!!!!!! *2020-04-06, version 11.5.700* Four hours with 6 patients ahead! I finally cancelled. What a waste of time. ### 1/5 — Waited 3 hours and lost connection after 1 min *2020-04-04, version 11.5.700* I waited for 3 hours to meet with a doctor. Once connected she was very kind and pleasant but she lost connection with me only a minute in. I did not receive any follow up or email trying to reconnect and was charged the copay. Currently waiting for customer service assistance, have been waiting an hour for customer service. ### 1/5 — This app is horrible *2020-03-30, version 11.5.700* My husband is sick I waited to see 3 doctors on here and all 3 times it crashed on me!!! I got up to 4 people ahead of me after waiting for 5 HOURS and it crashed again!!! This is horrible ### 1/5 — Go see a real dr not these clowns *2020-02-18, version 11.4.301* A waste of time & a waste of $45. As a medical practice it’s a joke! Stay away! ### 1/5 — Bad Experience *2019-11-26, version 11.4.301* It said doctor was available & didn’t have any patients waiting yet he never connected through with the call i literally waited for over 20 minutes, then you guys still charged my card even though it clearly says you wouldn’t if i cancel the call & never speak to the doctor, smh never again i will be deleting this app & disputing the charge ### 1/5 — Customer Service? *2019-10-11, version 11.4.301* Trying to figure out how to input my insurance info. There is a drop down menu with only one option and seemingly no way to input any other plan. I also can’t find any cuts service contact info. Customer Service is mentioned in the FAQ’s, but there is no clickable link or other info. Please advise. ### 1/5 — Beware *2019-02-05, version 11.1.318* Just beware because there are advertisements everywhere claiming to be a co-pay of 5.00 ! We got charged 45.00 ! It took them 6 weeks to respond to my email and when they did they basically said tuff ! I tried to respond to the customer service email and it keeps being marked undeliverable ! I gave it one star because it’s combiner but there are tele-health places that are much cheaper !!!! ### 1/5 — Useless *2019-01-02, version 11.1.318* The app does not recognize the login information used to setup the account. Do not waste your time with this app ### 1/5 — App issues *2018-11-27, version 11.1.206* I’m sure the service is great. The app refuses to not crash connecting me to a provider. Tried reinstalling and hard reset. Disappointing ## Most praised reviews (10 highest-rated) ### 5/5 — Very caring doctor *2024-12-11* The doctor who helped me was wonderful! I can not say enough good things. He has a gift to break things down for lay people. I’m a nurse but he didn’t know that initially. I would highly recommend him. Thank you ### 5/5 — Simple *2023-07-07* This was so simple to use, it took minutes before I had a prescription sent to my pharmacy. Will definitely use again ### 5/5 — TeleMed *2023-01-02, version 12.16.106* Dealing with the provider was great. The app was horrible. I had 1 ahead of me and after 10 minutes it changed to 2. Then I was next and got disconnected. Had to wait in line again. Then when I was being connected my phone was ringing and I wasn’t sure if I should answer it or not. Thank God I did because it was the doctor. Before when I did this, it was all done online. ### 5/5 — Excellent and fast service *2021-03-09, version 12.0.1906* Love using TeleMed. It’s so convenient, quick and reliable service instead of having to wait in ER for hours. ### 5/5 — Fantastic service *2021-01-04, version 12.0.1603* First time user and i was so pleased i know how hard these doctors have been working and i am just so happy with this service thank you medical professionals ### 5/5 — Dr. Anupama Voodarla *2020-12-31, version 12.0.1603* Dr Voodarla is amazing. She was the most caring doctor I’ve dealt with throughout this COVID process. I don’t know what I would have done without her. My own primary doctor didn’t even return my phone calls, yet Dr Voodarla followed up with me on her own 2 times. She guided me to the treatment that finally cured my virus. I’m am so thankful that I just happened to pick her name from the list. I wish she practiced outside of the hospital because I would definitely use her as a doctor. This TeleMed service has proved invaluable for my treatment and recovery process. I can’t say enough positive things about the service and Dr. Voodarla. It was blessing to be under her care. ### 5/5 — Quick and extremely thorough!! *2020-12-16, version 12.0.1603* All of the urgent care centers around me are booked and I’ve been trying to book an appointment for 2 days. I logged into the RWJBH telemedicine app, signed up, scheduled a visit, and it was all said and done within about 20 minutes. Amazing!!! Thank you!!! ### 5/5 — Fast and professional! *2020-07-08, version 12.0.627* Fast and professional service. I highly recommend it! ### 5/5 — Wonderful experience *2020-06-14, version 12.0.627* Dr. Kovtun was exceptionally kind and caring. Great experience! ### 5/5 — Doctor visit with Jasneet Kaur *2020-06-02, version 12.0.627* The ease of telehealth makes me confident to use this feature in future. Since it was my first time using telehealth, I was unfamiliar with using camera which made it difficult to show the injury inside my mouth. I would recommend practicing with camera for inside mouth injuries before calling doctor. Dr. Kaur was professional, asked a lot of diagnostic questions, and explained assessment. Highly recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*