# Rx365 Mobile — user reviews > 108 indexed App Store user reviews of Rx365 Mobile by Liberty Software, rated 2.10/5 from 206 ratings. - Source: https://appshunter.io/ios/app/rx365-mobile/id1639398219/reviews - App overview in markdown: https://appshunter.io/ios/app/rx365-mobile/id1639398219.md - Rating breakdown: 5★ 47 · 4★ 4 · 3★ 5 · 2★ 18 · 1★ 132 ## What do users think of Rx365 Mobile? Overall sentiment: negative **Pros** - ✅ Easy prescription refill process - 👨‍👩‍👧‍👦 Family member tracking capability - 💬 Two-way pharmacy communication - 📱 Accessible prescription history - 🎯 Convenient medication management **Cons** - 🐛 Frequent app crashes and freezes - 🚫 Login failures and session expiration errors - ❌ Pharmacy search functionality broken - 🔐 Registration process fails repeatedly - 📵 App won't open or load - ⚠️ Inconsistent data and inaccurate refill counts - 🔄 Password reset doesn't resolve login issues - 📱 iOS/iPad compatibility problems - 🖥️ Display rendering issues with oversized text - ⏱️ Slow performance and buffering - 🚫 Limited family account management - 📧 No customer support or help channels - 🔍 Search returns no results - ❌ After-hours refill requests fail - 🔄 Data not syncing across devices **Commonly reported bugs** - Login returns 'session expired' error repeatedly - Password reset successful but login still fails - App crashes on refill submission - Pharmacy search returns no results - Registration fails with vague 'Whoops' error - App won't open or shows blank white screen - HTTP 500 and 400 error codes - Text input fields lock up during registration - Keyboard input not responding on iOS - Prescription data not updating for weeks - Last name field rejects hyphenated or multi-word names - App crashes when selecting pickup dates - Search bar buffers indefinitely with no results - Display text oversized and off-screen on newer devices - Pharmacy lookup field unresponsive after download **Most requested features** - Family member account linking under single login - Proxy access for dependents and children - Archive or delete old prescriptions - Pagination or scrolling for prescription lists - Voice call verification option instead of SMS only - Better error messages explaining registration failures - Improved customer support contact options - Cross-platform compatibility fixes - After-hours refill submission capability ## Newest reviews (19 of 108) ### 2/5 — Keeps freezing *2026-06-15, version 1.10.2* When working love the app! So disappointing when it freezes. Tried deleting and uploading, checked my wi-fi, but app still broken! Ugh! Really need this to be dependable! Please fix asap ### 2/5 — Inconsistent *2026-06-07, version 1.10.2* I redownloaded and now it can’t connect to my pharmacy and it’s a Sunday and the pharmacy is closed on Sundays. ### 1/5 — Worst app I’ve ever used *2026-06-02, version 1.10.1* Second time I tried to open it to check my refill status, it says error and will never load the pharmacy anymore. Search, Update, reinstall didn’t help. Didn’t expect any app to be so frustrating. ### 1/5 — No longer Works *2026-06-02, version 1.10.1* It just died. Can’t even search for your pharmacy. ### 1/5 — I can’t get the app to work *2026-06-01, version 1.10.1* Doesn’t work ### 1/5 — Can’t register *2026-05-16, version 1.10* I am unable to register with a pharmacy because I cannot add the insurance card. When I click on “add card”, the app does nothing. It does not connect to the camera, it does not request access to the camera, it just sits there and does nothing. ### 1/5 — App simply does not work *2026-05-09* I’ve tried to register with a previous prescription number, no luck. I’ve tried to register as a new customer, clicking on the camera button to add insurance card doesn’t go anywhere. I’ve tried to register without an insurance card and clicking on Register button doesn’t do anything either. ### 1/5 — Completely broken *2026-05-04, version 1.10* App briefly shows logo then goes to a black screen. Restarting app doesn’t fix it. Incredible this wasn’t caught by the company and honestly surprised Apple allows such a broken app given it deal with health data. Never deleted an app so fast in my life. ### 1/5 — Always having issues *2026-04-28, version 1.10* App will struggle to open and most of the time never opens. Just stays in a black screen. One of the worst apps out there ### 1/5 — Can’t log in *2026-04-28, version 1.10* Issues logging in please fix ### 1/5 — Cannot register *2026-04-18, version 1.10* No obvious way to contact humans for assistance and multiple family members have same issue being unable to register or, if registered. Unable to log in. Useless. 100% useless and no app support. ### 1/5 — X *2026-03-31, version 1.9* The app doesn’t work ### 1/5 — Customer *2026-03-23, version 1.9* After first month it stopped working. “Your session has expired “ I’ve done everything, contacted the pharmacy. I’ve contacted the app creator itself. No one seems to know how to fix it. I’ve deleted the app. I’ve changed my password. I’ve done it all. Any suggestions would be great. ### 1/5 — Useless *2026-03-11* The app locked me out a couple of months ago. It says my password is wrong so I reset it, got an email confirming the password reset was successful, and it still said invalid password when I tried to log in. Now the app won’t even open, crashes immediately after trying. ### 2/5 — Setting up the app *2026-02-27, version 1.9* I’m one that I don’t use my cell phone for business. I use only my house phone. When setting up my login it wants to verify me. Problem is my house phone will not accept a text code! Funny other companies will call with a code. Nor any other way to get verified. Therefore I’m unable to use it! Hello developers Not Everyone Uses Cell Phones For Contacting Them!! ### 1/5 — Very glitchy, not reliable *2026-02-26, version 1.9* I'm out of state going to have a major surgery and it won't upload any of my meds so I can't see what I have to transfer down for my surgery. This isn't very reliable at all. Never know when it s going to work ### 1/5 — Can’t login & none can help *2026-01-29, version 1.9* I got this app when it first became available. I open the app & am instructed to enter my pharmacy or its phone number…then NOTHING happens. Useless! ### 1/5 — No longer works *2026-01-06, version 1.9* App hasn’t logged any of my prescriptions since September. ### 1/5 — app does' login *2025-12-24, version 1.9* even after watching your demo I'm still not able to have the app on my phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-07-14, version 1.10.2* Won’t let you login, add info and password. Just for an error message that says must login again. Over and over again. The WORST ### 1/5 — So disappointed! *2026-07-03, version 1.10.2* After trying several times, I have given up. This app installs but does not work at all. It freezes up displaying Rx365 in an extremely large font and is non responsive. ### 1/5 — Stopped working *2026-06-27, version 1.10.2* I bought a new iPhone and the app won’t work. Have to call the pharmacy now. ### 1/5 — Password reset *2026-06-26, version 1.10.2* I don’t know how good the app is because the password reset is horrible. Unable to achieve without 2 different devices. Absolutely terrible ### 1/5 — Can’t get past login *2026-06-15* Used this app 1 time before, no issues! Went to login and get refills, now it says password wrong, even after resetting password 3x! Try to register again, it know I’m registered so couldn’t do that. So basically worthless right now. Guess I have to call in my refill 🤬 ### 1/5 — Not Working *2026-06-10, version 1.10.2* It’s June the ninth and this thing is not working. What the hell is the problem? ### 1/5 — Broken *2026-06-05, version 1.10.2* Don’t bother with this app. It’s not a solution or tool, it’s a joke. It’s busted and the lack of “app support” means they don’t care to fix it. ### 1/5 — Not working at all *2026-06-04, version 1.10.2* App doesn’t work at all ### 1/5 — Broken *2026-06-04, version 1.10.2* It won’t let me login with credentials that worked a few days ago. I changed the password and it even says the new password is incorrect. I updated the app and nothing. There’s no bug report feature. ### 1/5 — Update?! *2026-06-02, version 1.10.1* Terrible update, looses pharm completely ## Most praised reviews (10 highest-rated) ### 5/5 — Worked great for me *2026-05-07* I have only filled a prescription 1 time with this app but had no problems at all. Sign up was easy, setting up with my pharmacy was smooth and successfully filled a prescription. Maybe the bad reviews are old but it’s a fairly simple and straightforward app to use ### 5/5 — Awesome! *2025-08-22* This app works great to refill my prescriptions at my local pharmacy. It accesses my prescription history at the pharmacy and I can see what is due for refills. I can also text back and forth with the pharmacy. Great app! ### 5/5 — Love the family feature! *2025-08-02* Handy app to track meds! The pharmacy has the ability to add family members to 1 account, so it makes it easy to fill and track requests for the whole family in one place!! ### 5/5 — Easy and Comprehensive *2025-03-26* This is easy to login to. It’s easy to order meds which is the main thing I use it for. However, it has many other features. ### 5/5 — Works Well *2025-03-12, version 1.6* This app has worked great for me. Never a problem.👍🏻 ### 5/5 — Much better than previous offerings *2024-10-23* This is by far the best app that my independent pharmacy has ever had. As others have said it would be great if they allowed you to link family members. But, I am told that this is in the works. Overall this app offers many more services than previously available. ### 4/5 — Unable to load *2024-01-27* This is not loading at all. It has a white screen and sometimes will ask for the pharmacy search and nothing comes up just a wheel spinning. ### 3/5 — Won’t log in *2025-12-06, version 1.9* Won’t log in ### 3/5 — Please let us link family members *2024-05-25* This app has been great for our pharmacy, but the BIGGEST COMPLAINT has to be that family members are not able to be linked. Children should not have a separate login! How do you link whole families to use one account? ### 3/5 — Archive *2024-03-28, version 1.3* You need to add an option to archive old prescriptions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*