# RxLocal — user reviews > 971 indexed App Store user reviews of RxLocal by PioneerRx, LLC, rated 4.70/5 from 65,131 ratings. - Source: https://appshunter.io/ios/app/rxlocal/id437564871/reviews - App overview in markdown: https://appshunter.io/ios/app/rxlocal/id437564871.md - Rating breakdown: 5★ 55,196 · 4★ 6,133 · 3★ 1,416 · 2★ 430 · 1★ 1,956 ## What do users think of RxLocal? Overall sentiment: negative **Pros** - 🚀 Convenient app for managing prescriptions - 📤 Easy to request refills - 🔒 Secure communication with pharmacy - 🖼️ Helpful medication photos and details **Cons** - 🐛 Frequent crashes and bugs - 🔄 Constantly logging users out - 💤 Slow and unresponsive at times - 🤔 Confusing interface and navigation - 📤 Unreliable notifications and messages - 🤷‍♀️ Missing key features like prescription history **Commonly reported bugs** - Login and registration issues - Disappearing medication lists and reminders - Inconsistent app behavior across updates - Syncing problems between app and pharmacy **Most requested features** - Allow deleting old/inactive prescriptions - Display medication pricing information - Add family member profiles and management - Improve prescription refill workflow - Provide better communication and support channels ## Newest reviews (11 of 971) ### 2/5 — Too limited *2026-08-28, version 6.2.1* Options are too limited and app is confusing. ### 3/5 — Refill *2026-08-16, version 6.2.1* The app is a little hard to use and it seems refills are more difficult at times,especially if the script needs to be renewed by the Physician. ### 3/5 — Needs improvement *2026-08-11, version 6.2.1* The app is great when it works but I hate not having an option to delete messages completely between me and the pharmacy. When I get a message that my prescriptions are ready for pickup, I am notified of all previous messages too, even if they had been read already. ### 4/5 — Better *2026-08-10, version 6.2.1* Still logs me out too often. But, in terms of getting Rx refilled and communicating with my pharmacy, it’s been a very solid app. ### 4/5 — Pricing *2026-08-09, version 6.2.1* The app does work well, but I wish it showed the pricing next to the refill info ### 5/5 — So easy *2026-08-07, version 6.2.1* App is so easy to use!! ### 2/5 — Update 6.2.1 Issues *2026-08-06, version 6.2.1* The new status unfortunately shows all of my prescriptions as “Available”. Even if they aren’t. It used to show status as “too soon”, “filled”, “ready”, etc. Now it only shows “available” for everything. So now it’s worthless for seeing current status. Please roll it back to last version ! ### 5/5 — Easy Button *2026-08-06, version 6.2.1* Great access to Rx, when to Refill, Drug Information, etc. And getting a Refill is what I meant when referencing the Easy Button! ### 5/5 — Kiano Abreu *2026-08-04, version 6.2.1* Excellent pharmacy and staff. The best!! ### 4/5 — Lost the Delivery Button / Option on Sheldon’s Express Pharmacy: Jasper XX *2026-08-04, version 6.2.1* Just wanted to let this be known to maybe get it lined out correctly and maybe someone can get into it and make a decision or change back to previous way when had ‘pick-up’ window ‘delivery’ window below it which made it easier on the techs and customers who are happy to pay for delivery when saving slowly for a used car. Almost there! Thanks to RX app for letting so many pharmacies use this simple & cool app. ### 3/5 — Could be more user friendly *2026-08-02, version 6.2.1* I love being able to communicate with my pharmacy through text but the UI could be cleaner and easier to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — WILL NOT OPEN *2026-08-21, version 6.2.1* WILL NOT OPEN SO I CAN SEE MY SCRIPS!!!! PLEASE FIX THIS!!!! ### 1/5 — WON’T OPEN *2026-08-19, version 6.2.1* This app has been nothing but problems since it last updated!! I can’t get it to stop flipping the stupid pill and say “loading” for the past 3 hours!!!! It needs fixed!!!! I wish I knew why my pharmacy used this app!!! If I wasn’t so loyal to hometown businesses, I’d switch pharmacies for this app issue alone!!!! It’s ridiculous!!! ### 1/5 — Poor customer service *2026-08-19, version 6.2.1* I prefer using a local pharmacy when available, but I’m switching pharmacies because the customer service for this APP is so horrible. I’ve tried contacting them online, by email, and calling them. It won’t let me set up an account because they already have an account with my email address from 5-6 years ago. When I request a password reset the email never arrives and I’ve even checked my spam folder. They don’t answer or return emails. When I called I was told my only option was to request an unscheduled call back. As a busy professional who has calls silenced and doesn’t answer calls with an unknown number this isn’t an option that works. Terrible customer service behind this app. I’m moving to a pharmacy that has an app that actually works. ### 1/5 — Yesterday it worked, today not *2026-08-11, version 6.2.1* That is the story completely. Sometimes the pharmacy gets my app messages, others not. Would be lovely if it would work. ### 1/5 — Not working for several days now *2026-08-10, version 6.2.1* I am traveling and need to order refills so they will be ready by my return date. App will not function. ### 1/5 — Medicine *2026-08-09, version 6.2.1* Filled quick and easy! ### 1/5 — Broken *2026-08-09, version 6.2.1* Will not allow me to change pharmacy ### 1/5 — Horrible App *2026-08-04, version 6.2.1* It quit working for me months ago. I’ve even tried making a new account. It still does the same thing. It won’t let me log in and when I use information from medicine bottle, name and DOB, it says invalid. This has gotten to be so frustrating because I really liked the app prior to this. ### 1/5 — Doesn’t work with Realo Drugs store *2026-08-02, version 6.2.1* Won’t let me even sign up. Keeps saying my phone number is wrong or my name or birthday is wrong. They’re all correct, and this is ridiculous. I shouldn’t have to coordinate creating an account over the phone with a drug store. Just let me make an account and sync it. ### 1/5 — Can’t log in *2026-07-21, version 6.1.2* This app doesn’t allow me to sign on with the correct information and the store cannot help me ## Most praised reviews (10 highest-rated) ### 5/5 — Rx local *2026-08-28, version 6.2.1* Rays Pharmacy Great pharmacy/pharmacist. Very polite, kind and friendly and helpful and absolutely the BEST! ### 5/5 — RxLocal Review *2026-08-25, version 6.2.1* This app is so very easy to navigate. I love it! ### 5/5 — Easy to Use *2026-08-23, version 6.2.1* Extremely easy to refill an Rx. Much faster than calling. ### 5/5 — Doctor’s Orders *2026-08-21, version 6.2.1* The BEST PHARMACY ### 5/5 — Very old school professional *2026-08-15, version 6.2.1* In the day of corporate pharmacies, it’s nice to be able to do business with local people who take good care of you and make sure your needs are met. Five stars is all they let me give you. ### 5/5 — Very useful *2026-08-13, version 6.2.1* This app makes it so much easier for me with working late and not having time to go up there awesome app ### 5/5 — New App *2026-08-12, version 6.2.1* Love the new app it’s very informative especially with videos explanations of the medications… The only thing I don’t like is there is no price list of you medicine. I still have to call and find out how much are my prescriptions… Other than I have enjoyed the app. Keep up the great work… ### 5/5 — Frustrated *2026-08-09, version 6.2.1* The only issue i have is all of my meds have not been transferred to HMCS. This is creating so much frustration for me. I cannot re order them. Therefore, i have to go to the pharmacy to get them ordered. ### 5/5 — So simple *2026-08-07, version 6.2.1* This app is THE BEST. so easy and simple. Thanks for keeping it that way. ### 5/5 — Convenient *2026-08-07, version 6.2.1* So simple and convenient to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*