# RxPhoto — user reviews > 32 indexed App Store user reviews of RxPhoto by RxPhoto, rated 3.40/5 from 73 ratings. - Source: https://appshunter.io/ios/app/rxphoto/id585619963/reviews - App overview in markdown: https://appshunter.io/ios/app/rxphoto/id585619963.md - Rating breakdown: 5★ 33 · 4★ 4 · 3★ 10 · 2★ 9 · 1★ 17 ## Newest reviews (10 of 32) ### 3/5 — Idea is great…Less than ideal execution *2021-12-07* The app is good and the options are great however it’s very glitchy. Trying to chart on a patient and it will just shut down on you or not let you even log in. The photos even on the newest iPads is pretty awful. Some good IT work and this could be a 5 star app. ### 3/5 — Decent App — Picture Quality not good *2021-07-21* The app is user friendly, easy to figure out and use. Main issue is taking pictures within the App. Bought the latest iPad and still poor picture quality. Now I have to take pictures on a regular iPad camera, then upload it. Pictures can make or break my business, and sacrificing it for poor picture quality is unacceptable. If the picture quality was good, then this platform is 5 stars to me. Also patients have difficulty filling out forms, they get errors and glitches. **Developer response:** Hello Shaayah, Thank you so much for your feedback. iPads are set with default zoom of 2x to minimize facial distortion but, 2x digital zoom affect the quality of the image. You can remove 2x Zoom in the settings of the RxPhoto mobile app. Please reach out to us and we will walk you through the fix: support@rxphoto.com. Re: forms - please reach out to us for troubleshooting. RxPhoto Team support@rxphoto.com ### 5/5 — Consistent photos! *2020-10-20* My photos have never looked better! Now with forms management in RxPhoto, we are completely paperless. Best decision we made for our practice. ### 5/5 — Fantastic features, easy to use, inexpensive *2020-10-16, version 4.3.4* I love RxPhoto! My Medical Spa uses it for all of our photographs. Before and after comparison is awesome. Very excited about the new forms function and Telehealth. ### 5/5 — This is my best monthly expense!!! *2020-09-11* We have been in business for 6 years. I would spend hours each week downloading and categorizing pictures by patient. It was time consuming and not easily done. If a patient wanted to see their pictures, I would have to put a document together and print it. With RxPhoto, it’s all on our iPads and my phone. I just take it into any room and show the patient. I have tags set up for photo release and treatments. It’s easy to show our pre and post pictures to new patients. You can also print pictures from it. For those that say pictures are inconsistent or blurry, I’ll bet it’s user error. Start by cleaning the lens periodically. The ghosting mode allows you to get a picture in exactly the same position as the last. Comparison pictures look awesome. Our patients love using the slider comparison tool to reveal their after pictures. Having it on my phone is super helpful when you are out of the office and you have to deal with a patient. First, you can see who it is and then review their pictures from anywhere. Using RxPhoto saves me at least 40 hours a more in busy work. I would highly recommend it to anyone doing aesthetics! This is best money we spend every month (and it’s cheap!). ### 3/5 — Glitchy *2020-06-13, version 4.2.1* The app is great bc of storage and hippa compliance but it freezes and shuts down often. I assumed it was my phone so I upgraded and the app still responds the same. Hope it’s fixed soon ### 3/5 — Photo quality is poor *2020-04-01* We’ve been using this system for a few years. It’s great because it’s HIPAA compliant and cloud based. You’re also able to take a large volume of photos and store with no issues. The photo quality is grainy and inconsistent as far as quality. When we gave feedback about the photo quality we were told it was the iPad camera not the program. ### 4/5 — Upgrade Reviee *2019-07-15, version 3.4.1* Since the upgrade I can no longer edit my notes. It would be nice if Rx had a spell check/auto correct. ### 5/5 — Plastic surgery photos *2018-10-19* I am a plastic surgeon and have been using this program for a year and have photographed hundreds of patients as have my assistants. This is an excellent application for taking photos, showing patients before and afters and downloading photos for presentations or websites etc. Excellent value at $150 a month and it was buggy a while ago but they have improved it Donnie no bugs and super reliable and they are always making it better. I use it across all platforms: iPhone, iPad, MacBook, iMac desktop. Works super well. You can have your assistant take photos on one iPad and on another eye pad you can look at the photos in virtually real time. Highly highly recommend. ### 5/5 — Amazing app *2017-09-25, version 2.2.8* We have been using RXPhoto for 3 years and it has been an amazing addition to our practice. ## Most critical reviews (10 lowest-rated) ### 1/5 — New version making it freeze *2025-06-26, version 8.1.0* After 8.1 upgrade app is freezing almost every time we use ### 1/5 — Want previous version back *2022-10-26, version 5.0.0* Help! ### 1/5 — App Freezes *2022-01-21, version 4.10.1* Lately the app has been freeze ALOT which essentially makes production slow down and unable to submit the photos onto our system ### 1/5 — Will hurt your business not help *2021-05-09, version 4.6.0* RX Photo is a nightmare. The application constantly freezes, forms lock up in the middle of patients filling them out, and photo quality is not that good. My providers dont want to use it and patients complain about it. Mistake. ### 1/5 — Excessive updates *2020-09-11* We have been using this application for over a year now at my business and the amount of issues we have is excessive. From updates every single day, to technical issues, to pictures not saving due to the application completely shutting down and having to restart it. This makes for an uncomfortable patient experience, as they just have to wait in front of the lights, waiting for the application to get back up and running. ### 1/5 — Good potential, but can’t get the most important things right. *2018-10-27* Great at categorizing photos. But aweful at quality of pictures. They add different filters to their camera all the time with every new update, so your pictures have different color corrections and contrast a month later when you take the after pic, making the after pic useless. I have to take a regular pic with my camera phone and then update it in the app. We have called them several times to complain about this feature, but to no avail. Why am I paying $200 a month for this app when it doesn’t work properly? **Developer response:** Sorry you are experiencing this issue. Please be advised that we also do not use any types of filters for our photography, that is something you would be more likely to find in Instagram or similar application. We have gone through our service desk tickets and cannot seem to find any instance of a customer reporting the issue you described. We have more than 1,000 daily users so its odd that you would be the only client experiencing such an issue. We will be happy to help you troubleshoot, please call our office any time. ### 2/5 — Pictures Have Pink Tint *2026-02-04* I just bought the latest iPad Pro with an M5 processor. I use iPads to take pictures of my patients, a vital component of my MedSpa, and I noticed that it made each patient appear as if they had rosacea because it added a pink tint to every photo. When I tried taking photos in the iPad’s Apple camera, this tint did not appear; the tint only appears when I take photos through RxPhoto. I tried taking photos through RxPhoto in different rooms, with different lights, and with different people, and for every situation, there was the same result - even patients with more yellow skin tones began appearing pink. I do not know how to resolve this issue, as I have already adjusted my iPad’s camera settings and spoke with customer support twice, and the issue persists. I may be left adjusting the white balance setting in the app for every patient every time I take a photo. It is frustrating to finally have such incredible technology with crisp, clear images, only for the app to discolor them. ### 2/5 — 2 platforms. Freezes, pic quality- *2026-01-30* I have the new Essentials platform moved from Pro and this is not very streamlined. You need 2 different apps/programs to run half of what PatientPro the old school on did. Not to mention charting constantly freezing when attempting to upload attachments of check off things too quickly. ### 2/5 — Changed picture layout - no longer helpful *2022-06-10* We use this app for our MedSpa with multiple offices; used to be super helpful when we were able to easily export side by side photos to send to patients and now that is no longer the case. Now pictures are on top of each other and it’s difficult to compare results. You can view side by side if you unlock and tilt your device, but still won’t export side by side pictures. Seems redundant when using this for comparison purposes. Might have to start looking for a different option. But otherwise, this app is helpful on other aspects for what it’s needed for. ### 2/5 — Would be great if it consistently works *2019-11-14, version 4.0.2* The app has great possibilities!However, it is very time consuming when the app crashes after taking 10 photos. It’s been mentioned to the developer and we’ve been ignored about the situation. ## Most praised reviews (10 highest-rated) ### 5/5 — Best photo tool on the market *2025-01-20* Has been a game changer for taking consistent photos across the team at our med spa. ### 5/5 — RxPhoto is awesome! *2023-10-19* I have worked their onboarding team and their experts are super knowledgeable and helpful. Their product is very intuitive right of the bat and it is easy to join their training webinars if you need more help. Good tool for b&a management and sending easy mobile responsive forms to clients! ### 5/5 — Best option out there *2022-12-28* Our medspa has used a variety of programs over the years. This one is hands down the best. ### 5/5 — Best App *2022-06-30* I have been through A LOT of plastic surgery apps and this is by far the best!! Simple and has everything you need at an affordable price!! ### 5/5 — Love this App! *2022-03-11* RX photo has helped improve my picture taking tremendously! I love that it lines up my clients faces to keep before and afters very consistent! Also the staff is extremely helpful! Anytime there is an issue they quickly respond and are very happy to help! I would like to specifically mention Jennifer! She has been amazing! ### 5/5 — Best practice photo app, look no further! *2021-07-14* Hands down the best practice before and after photo app on the market! From the moment you download and open the app, you are pretty much off to the races. Very easy to learn, and even easier to navigate the features so you can quickly take great patient before and after images with a few clicks. For me, consistency in my photos is critical, and with the positioning tools built in it's basically dummy proof. I would recommend this app to any clinic or practice looking to take their before and after game to the next level! ### 5/5 — Intuitive and easy to use! *2020-12-08* Loving how straight forward and easy to use this is! It’s sleek and does so much more than just help take patient pictures. And everything is automatically organized for me. No more downloading and uploading from my digital camera! ### 5/5 — Great Customer Support *2020-12-02, version 4.3.6* I just want to start by thanking Jennifer, she has been so helpful and quick to get back to our practice staff as we navigate through busy days and little time to sift through YouTube videos. RxPhoto is a great tool and we are so grateful for it, our patient records are easily entered and accessed. Most of the snags we have had have been primarily due to user error, but as I mentioned Jen has been there patiently educating our team every with step. ### 5/5 — Great system and customer service! *2020-11-17* So glad we use RxPhoto! Best before and after photos we have ever had. Customer service is always happy to help us! ### 5/5 — Fantastic app *2020-11-09* Have been using this for years and could not imagine an aesthetic practice without it! It’s simple to use, great quality photos, and patients love how we can share with them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*