# RxWell — user reviews > 22 indexed App Store user reviews of RxWell by UPMC Health Plan, Inc., rated 4.45/5 from 381 ratings. - Source: https://appshunter.io/ios/app/rxwell/id1507949827/reviews - App overview in markdown: https://appshunter.io/ios/app/rxwell/id1507949827.md - Rating breakdown: 5★ 283 · 4★ 39 · 3★ 25 · 2★ 11 · 1★ 22 ## Newest reviews (3 of 22) ### 1/5 — Can’t get *2022-10-11* I saw this on the news last night and I was really excited to download this app because there is unfortunately no other app available that’s good for mental health they all have adds or most likely you have to subscribe to them and I can’t afford to pay for one. So I thought I would give this one a try but unfortunately you have to have UPMC insurance and I don’t have UPMC insurance, so I’m very disappointed ### 1/5 — Does it work *2022-10-10* Is this app available for use in va because if so it’s not working it won’t allow me to create an account ### 1/5 — Assessment not viewable *2020-12-11, version 1.0.4* I signed up to get some reminders on how to handle stress well and in the set up there were several assessment questions. But on the iPhone SE I can’t see what the questions are even referring to. There may be a screen size issue.But if I can’t take the assessment I can’t go any further and the app is useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-05-28* App asks what you want to do and doesn’t allow for response. Can’t get past the login screen ### 1/5 — Unable to login. *2025-03-10* I am an active UPMC member, but I cannot login! It keeps telling me my password and user combination are incorrect. That being said, I actively log into the MyUPMC app using the exact user and pass! So, there must be a disconnect with the app?? That’s my issue. :) ### 1/5 — Does not load *2025-01-06* This App will not load past the “what do you want to work on with RxWell” page. I’m not able to work on anything! ### 1/5 — Blank screen upon registration *2024-07-15* When I go to register I see it says ‘what do you want to work on with Rxwell?’ There are no options for me to select so I cannot move forwards. ### 1/5 — Can’t use it *2024-06-24* After logging in it is stuck on a screen that says “What do you want to work on with RxWell?” ### 1/5 — Terrible *2024-06-05* App doesn’t load half the time or states “forbidden access”. Disappointing ### 1/5 — Need customer service *2024-03-28* App only goes to what do you want to do next! The nothing to choose on this page. I downloaded it to earn cash for my health flex card!!!! Very disappointing!! Help please ### 1/5 — No content *2023-11-11* I have downloaded multiple times, and restarted multiple times. IPhone and iPad. After I sign in I get a screen that says “what do you want to work on with RxWell?” And is otherwise blank. No buttons to move forward. No menus. Sometimes it doesn’t even get this far and just hangs at the “scenery” picture when it opens. Frustrating. I had high hopes form the good reviews. ### 1/5 — Does not launch *2023-10-27* I logged in and the app would freeze after I chose my purpose to use the app. Closed it, reopen and it stays at an image ### 1/5 — Horrible program *2023-05-31* Lost in its use, no idea where the program starts or ends ,etc ## Most praised reviews (9 highest-rated) ### 5/5 — RxWell *2023-10-31* Terrible app when it comes to technical issues! You can’t contact customer service it goes straight to an answering machine! If you’re on a iPhone you’ll eventually get kicked off the app in the middle of a task, you try to log back in and the app doesn’t recognize your credentials, username password! Calling your insurance company that recommended downloading the app won’t help you! Just delete it! ### 5/5 — RxWell *2020-10-14* This app has been very helpful for me. I have learned new techniques to deal with my social anxiety. It’s great to be able to work on the app at my convenience. Setting goals helps me to push myself to try out what I am learning. ### 4/5 — Something wrong with the step tracker *2023-08-27* I let the app connect to my health app on my iPhone so my steps would be put in and accurate but now in the RX app the steps are completely wrong and I can’t delete them. I disconnected my health app but now they’re stuck there and when I click the sync device button nothing happens. I think it might be a bug. Please help. ### 3/5 — Members Only $ ): *2022-10-10* The Today Show raved about this application, however, it is only available to members... without really identifying the process to become a member? ### 3/5 — Sync with Fitbit *2021-11-11* I like having the interactions with a case manager; however without the ability to share my results from my Fitbit it is not as effective as it could be. Nobody wants to log foods into multiple apps. I found the food log very incomplete without many options and it was not responding at times. I won’t add what I already have on another app. ### 2/5 — save login info *2024-04-01* there should be an option to save log in info. logging in every time with a 2 step verification is excessive and a hassle ### 2/5 — Make it independent *2024-02-29* I would like the app better if I didn’t have to log into my insurance plan first to get to it. There are several different apps for my insurance plan and trying to find the right one to get to this RxWell is confusing. ### 2/5 — Rxwell app *2023-09-11* The app has not worked once on my phone. It'll let me log in then stays blank on this background thing. ### 2/5 — As New user- wish it would sync with my Fitbit! *2021-04-13* I wear my Fitbit 24 hours a day and the tracking of heart rate, sleep, diet, steps, exercise is so valuable to what RXWell is trying to do. Iheart is not as accurate as my Fitbit so why even bother. Recording food is so much easier with my Fitbit. I wish my health coach could see exactly what I do without it becoming a job for me to enter it into another less detailed app. 😥 please update and allow sync with Fitbit **Developer response:** Thank you for your feedback! We're always looking for suggestions to improve the app experience and this is very helpful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*