# Rydo — user reviews > 84 indexed App Store user reviews of Rydo by Rydo Technologies, rated 4.00/5 from 10 ratings. - Source: https://appshunter.io/ios/app/rydo/id1150318596/reviews - App overview in markdown: https://appshunter.io/ios/app/rydo/id1150318596.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 2 ## Newest reviews (13 of 84) ### 2/5 — Getting more expansive than Uber *2023-04-01, version 2.1.02* 1/4/23: I was so close to deleting this app, after multiple cancelled trips which I still got charged for, and had to chase up for a month for the refund due to trips that was canceled by the drivers. One time a drive claimed to have arrived but actually lied, because we were standing at the pick up spot for 20 mins waiting. Decided to give this app one last chance after support team, Andrew, helped me resolve the refund with one phone call and his customer service was exceptional! Rydo has Andrew to thank for, for getting one last chance from an user. ### 1/5 — Absolute garbage *2023-01-31, version 2.1.02* After waiting 20 minutes after multiple messages saying someone was on their way, I am now getting repetitive messages telling me to try another taxi service. A waste of time and resources. ### 2/5 — Australian number not getting recognised *2023-01-08, version 2.1.02* Hi Team, trying to connect your app, but it’s not recognising my number starting with 49. ### 1/5 — Cheating *2022-12-17, version 2.1.02* Install app, after add payment they charged $0.89 for travel I don’t know why??? ### 1/5 — Rubbish service *2022-11-27, version 2.1.02* Cabs won’t accept the prepaid fares and want extra money on pickup, took 3 cabs to actually get a driver who accepted the prepaid fare. Was charged 3 times on my credit card. ### 1/5 — Terrible *2022-10-28, version 2.1.02* I pre booked a cab at 5am for 5:30 but by 5:45 the driver hadn’t turned up and there was no way to see where he was or contact him. The number listed was unavailable. This a terrible app w terrible service. I’m heading back to Uber. ### 1/5 — Don’t Use This App! *2022-10-12, version 2.1.02* Useless. Booked a cab 2 weeks in advance. It was confirmed and drivers details provided on the morning of our event, drivers never showed up so I called him and all he could say was “I can’t get there”. Company said no other drivers were available, that was it - we were left stranded. I emailed a con playing to the company and never received a response. My advice would be to steer well clear if this useless app. ### 1/5 — Scam *2022-10-06, version 2.1.02* Taxi doesn’t show the number to contact the so called driver does not work! DO NOT USE THIS APP ### 1/5 — Taxi never came *2022-09-24, version 2.1.02* I prebooked a taxi, but it didn’t turn up. The map didn’t show where they were and the ETA said 0 min. I hit the phone button, but a recorded message said: “Sorry, an application error has occurred, goodbye”. ### 1/5 — Terrible Service *2022-09-10, version 2.1.02* Booked a cab 24hrs in advance only to have the driver call 10 minutes before time to say he was going to be 40 minutes late! Had to cancel and Uber saved the day. Pathetic effort Rydo!!! ### 1/5 — Rip Off - Stay Away, no cab, no refund *2022-08-14, version 2.1.02* Ordered a taxi for the next morning to take my family to the airport. No cab came, (have video proof came to our house after we left), used another ride share service to make the flight… I have been trying to get a refund with no success, support does not respond. Now I have contact my credit card company and report fraud. ### 1/5 — This app is a joke *2022-07-29, version 2.1.02* The drivers are allowed to cancel the trip midway because they want to charge you a higher metered rate. ### 1/5 — Avoid using this app at all cost! *2022-07-19, version 2.1.02* I tried to pre-book a ride through your app on 22 Jun. The time stamp was incorrectly recorded on your app, had to call your hotline to fix that, no big deal. At last nobody took my booking, no worries. I got $18 deducted from my bank account, no refund has been made so far, that’s unacceptable. Made a call to your hotline on the Saturday 2 weeks ago, was told that I have to call the office on Monday to get a refund, that’s fine. I called the office on the following Monday, was told that the refund should have been made, so I had screen print my transaction record and send to your email address, that was annoying but I could deal with that. It’s been a week and I could not hear anything back, so I called your office number again. Emile “the Call Centre Manager” picked my call, and I was trying to explain my situation again to get the refund. Got very blunt, rude and reluctant reply again as “ refund should have been made”. I was very disappointed about your low standard of customer service while taking my money for nothing. And I have to go through so much of hassles and attitudes from your team to try to get a refund. Plus your “manager” Emile hung up my call at last! I will try to share my unhappy customer experience with as much people as possible and let them know your app should be avoided by all means. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign up doesn’t even work *2026-04-18, version 3.0.01* Remove this from the App Store if you can’t even have an application progress beyond the the sign up stage ### 1/5 — This app is trash *2025-11-10, version 2.2.0* Navigation does not update so you have no dea where your taxi is or if they are in fact picking you up. ### 1/5 — How did this app get shipped? *2025-10-26, version 2.2.0* It’s rare to come across an app this buggy. From the constantly changing time estimates, to the license plates never matching, to the app saying a ride is cancelled only for that driver to pull up and say it’s actually not. Has anyone who worked on it actually ever used it? The issues are across the board: from UX to app to backend. ### 1/5 — What a letdown *2024-03-28, version 2.2.0* Booked a day in advance. They changed the driver many times and eventually no one came. ### 1/5 — Full of doggy’s drivers *2024-03-08, version 2.2.0* Charging more expensive than Uber and Indrive. Have bad experience with scam and doggy’s drivers. ### 1/5 — Not for tourists *2024-02-17, version 2.2.0* Lets you enter a UK number then says it’s invalid. ### 1/5 — Atrocious *2023-06-18, version 2.1.02* Worst taxi service I have ever tried using. Made a booking (scheduled pickup) then got 10 confirmation SMS each with different driver details. Called Rydo they confirmed the booking and the driver name. In the morning of my pickup I was left stranded then received a new booking confirmation - when I called the driver he said he already pickup up someone, I need to call Rydo - was left stranded and missed a flight as a result! Avoid especially if you are planning a scheduled pickup! ### 1/5 — DO NOT BOOK WITH THIS APP *2023-06-02, version 2.1.02* Driver did not turn up for my trip to the airport - no notification, would not answer my calls. Missed my flight. ### 1/5 — Terrible service *2023-03-14, version 2.1.02* Downloaded app, booked a taxi for airport drop off, charged me my fair then said no driver available try another company. Still waiting on email response for refund. I called the company and they said before we can refund they have to investigate so I need to wait for an email response. Downloaded the Uber app and driver arrived within 5 mins. ### 1/5 — Not reliable *2023-03-01, version 2.1.02* Pre book a ride to international airport at 6:30am, didn’t show up. Called customer service unsure if there will be a driver available. End up need to search for other company. ## Most praised reviews (10 highest-rated) ### 5/5 — MJ *2025-10-14, version 2.2.0* Great driver ### 5/5 — Best for the taxis service *2024-07-21, version 2.2.0* Not only they keep you informed about drivers name, no o mate & approaching times, they also have great customer services & offer discounts vouchers which can be redeemed on the Rydo app. On top of all that Rydo prices are much more reasonable than Uber which Can’t compare at all. Best service ever ! keep up with great work Rydo MM B ### 5/5 — Love them *2024-02-14, version 2.2.0* Great, reliable cab service. I even left some very important personal items in the cab and was able to get them back without any issue - I highly recommend them! ### 5/5 — New experience *2023-02-04, version 2.1.02* Just downloaded as had a coupon from previous trip. Highly recommend as an alternative to ride share options. ### 5/5 — Taxi travel *2022-09-08, version 2.1.02* Best service - friendly staff ### 5/5 — Great service *2022-08-31, version 2.1.02* Easy and convenient app to use. Will definitely only use Rydo. I highly recommend them. ### 5/5 — Simply does not work *2022-07-01, version 2.1.02* Booked a cab 8 hours ahead, who was a no show. When attempting to contract driver or Rydo there were disconnection messages. 7 days to complete a refund of holding deposits, no justification of why. Save your energy, book an Uber… ### 5/5 — Excellent *2021-07-26, version 2.1.82* Best driver/ friendly/ great service ### 5/5 — It’s great *2020-11-24, version 2.0.92* Great app! Works wonderfully. ### 5/5 — Signature Fleets Are Best *2020-08-23, version 2.0.90* Thanks team for your Signature fleets car for my last true it was great experience in my taxi life far better than Silver Service Love the latest Black Lexus . And the driver know how to serve his customer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*