# S PAY GLOBAL — user reviews > 69 indexed App Store user reviews of S PAY GLOBAL by Sarawak State Government, rated 1.90/5 from 9 ratings. - Source: https://appshunter.io/ios/app/s-pay-global/id1250845042/reviews - App overview in markdown: https://appshunter.io/ios/app/s-pay-global/id1250845042.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## Newest reviews (18 of 69) ### 2/5 — Complicated registration *2025-12-04, version 3.3.8* When I changed my phone, I still had significant amount of balance in the apps. The apps ‘refused’ to appear in my new phone that I had to upload a photo of me holding my IC for that complicated verification. The approval took hours. Why not just use latest photo and IC only instead of that embarrassing ‘mugshot’? By the way, the payment experience was good. ### 3/5 — Enlarge font size for the payment amount *2025-08-16, version 3.3.7* Kindly enlarge the font size of payment amount at the confirmation page. It is not elderly friendly and I can’t see the amount during confirmation. ### 3/5 — Keep showing up same water bill *2024-07-15, version 3.2.10* I make Payment 3 times already keep showing up pay my bill list why is there anywhere I call for the hq or what ? Can fix the app problem? ### 2/5 — Not user friendly or well thought out *2024-04-03, version 3.2.9* The interface is clunky. Worse of all the verification methods are tedious and not well thought through. Why both a pin and a password? Verification has to be done outside the app. And when changing or updating devices? Wait 30 minutes for it to take place. As if anyone can wait 30 minutes to pay parking or buy something. ### 1/5 — App design and functionality inconsistent *2024-02-18, version 3.2.8* The app feels like half bake by fresh graduate student that doesn’t has any experience on it. The layout of the UI is a mess and it doesn’t load or get stuck on a page even after closing the app and reopening it. The app tends to auto log out user and can be very annoying. I suggest that the hire developer and designer that has experience on the app for improvement. ### 1/5 — Using the app makes me curse so much *2024-01-04, version 3.2.7* Their user verification feature is total bullshxt and has malfunctioned for the longest time ever. I can’t sign in and can’t perform payments. I guess it’s time to switch back to other e-wallets. BOOOO S-PAY. What a shame, please fix your talent pool don’t burden users with all these disruptions! ### 1/5 — Automatically log out and slow in responding *2023-12-26, version 3.2.7* Use this apps for years, but I really HATE the slow response when I make payment. YET it always log out automatically. When I open the apps to make payment, I have to key in the password to log in, taking a period of time to log in!!!! E-wallet is created to make things easier, but this made ppl frustrated!🙄 ### 1/5 — Poor app! *2023-09-23, version 3.2.6* Unable to validate not matter how many times you retake the IC photos!!! Worst! ### 1/5 — Forever loading at my pay bill page *2023-08-17, version 3.2.6* The pay bill page keeps loading when I want to check my bill. After few minutes, it says there was a problem connecting to the network. I keep trying to refresh but it still fails. Such lousy apps. ### 1/5 — Bills Issue *2023-07-27, version 3.2.5* Why there is no Refresh button inside the Pay My Bill screen? There are some bills already settled through other platform but is still showing there. I as a user could not know whether it is really already paid or still in processing or something else. The one appear in latest bill is different than what is shown on the screen. How can you avoid double payment like this? ### 3/5 — Spay new law *2023-06-08, version 3.2.4* After changing the transfer. When I transfer to my friend and my friend transfer using the money I transferred. Cannot only can go Grocery/ shopping mall then we can use it not okay I hope there a Huge Update regarding this Spay Sarawak Pay Please take this action. As we as a part of Sarawakian and we use Sarawak pay to Pay our stuff ### 1/5 — Page size design fail for IOS (cant click notification and history) *2023-04-19, version 3.2.3* In IOS , the main page layout is totally fail. The “Notification” and “History” is being placed too high until ios users totally cannot click it. The position is too high until over the dynamic island level. I have reported the issue via whatsapp to the technical team many months ago and they replied 1 time only say in the process of updating. But subsequently they ignore the follow up message. If we cant see our history and notification button how do we use smoothly the apps function ?? Please solve immediately. ### 1/5 — Still no update to fix iphone 14 pro user *2023-04-07, version 3.2.3* Did report top menu problem to their team tru feedback since early March and been told to wait new update which supposedly this month but didn’t come out yet as of today. To let user been uncomfortable to use this app for a month is not acceptable. Just to go back to main menu I have to force close my app everytime!! Why can’t update as soon as the problem found/reported? This is not a rare bug. It’s a “Status Bar Insets” problem which is too small from “Safe Area”. I seen others app optimized with dynamic island so I don’t think ur app can’t be optimized as soon as possible ### 1/5 — Hopeless *2023-03-17, version 3.2.3* I have been a long time user for swak pay but this app gets worst each day. I definitely hit my limits when i have a new phone one day and the amount of hassle i had to go through to sign in a new device is ridiculous. People usually verify their accounts with ic after the login process but whichever genius in your company decided to ‘oh,let me make your life miserable’. To add on the app always crashed on random basis. ### 3/5 — Not updated *2023-03-17, version 3.2.3* The bill always not updated even i already paid at previous month. It still appeared, quite confused whether my payment was successful or not, please improve on this. ### 3/5 — Apps Interface - does not fit properly *2023-03-15, version 3.2.3* After updated to the latest version, top right corner (Notification) and top left corner (History) could not access. Or even go back to previous page. ### 4/5 — Back button. *2023-03-04, version 3.2.3* Its hard to use the back button on the top left corner. Most of the time i have to close the program and open it back if I want to open other menu. ### 3/5 — Application Layout *2023-03-02, version 3.2.3* The notifications & history are not functioning for iPhone 14 Pro as the buttons way to high to the clock & battery indicator. Keep in mind that iPhone 14 pro do have a dynamic island which will be a bit lower compared to others series of iPhones. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Getting multiple illegal loan messages *2026-03-15, version 3.3.12* I’ve been getting multiple loan messages AS IN 5 to 10 text from different numbers promoting their illegal loan services right after signing up the app. Please make sure the app security is actually secure and at least protect user information especially comes from a government app. It will be hard to support local works if the the trust is broken. ### 1/5 — Verification *2026-01-21* Its very hard and not successful at all to verify my own account.. masalah betulah nak verify. Please update your apps . ### 1/5 — Not able to verify ID *2025-05-02, version 3.3.5* App gets stuck at verification page so am not able to set up an account. Every time have to fill in so much info, only to get to the verification page and is stuck, and have to start all over again. Seriously if you want to force everyone to use the app to pay for parking etc, at least MAKE SURE IT WORKS! Typical Malaysian attitude of doing things half hearted. ### 1/5 — Ridiculously finicky *2025-05-02, version 3.3.5* Always been trying to avoid this sad excuse of a fintech platform epitomised in its app as unstable as the company has been incompetent in providing a reliable platform - be it in the form of a usable phone application or timely support - neither have I had the fortune to be graced with. I’ve been trying to brute-force it on the possibility that it’s something wrong on my end - my phone or the camera or the internet connection. After having tried opening and closing the app, restarting my phone, and changing to WiFi and to data, it’s become clear that it’s no user error. It’s just technical problem with the app in the identity verification process. There are three stages: capturing a photo of the front of the IC, the back, then the user’s face. The first stage is usually okay as the camera would show up, allowing you to take the picture. However, the likelihood of the camera showing up would go down as you progress through the stages. Is this some novel form of gambling? Only the most fortunate shall have their identity verified by a fintech so endorsed by the Sarawakian government? Man, do I wish our government had chosen a better partner. ### 1/5 — Horrible app! Paid twice per transaction ?! Please fix asap! *2025-02-27, version 3.3.4* I’ve encountered this issue multiple times, yet it’s still not fixed. What the hell?! ### 1/5 — Registration issue *2025-02-19, version 3.3.4* How you want me look the same as the picture in my ic after years？！We are human beings not picture okay！Want us to look alike as same as in the ic！ helloooooo，if that person become chubby or got plastic surgery or anything else happen to their face which make the face looks slightly different with the ic，then that person no need login already la？！such a ridiculous apps you have🗿Please fixed the kind of problem thank you！So speechless ### 1/5 — New user? No hope for you in registration then *2025-01-01, version 3.3.1* this app has the worst registration system ever. how can u tell me that after filling in my information for, get this, more than 10 times, it keeps failing on the nric section, saying “the request has timed out”. timed out my head, 3 months, and no resolution, doesnt seem as professional i see. app terpaling worst in ewallet list. ### 1/5 — Can’t register *2024-12-23, version 3.3.1* I tried 7-8times but still can’t complete register. Stuck at step of take ic picture , the system is extremely frustrating ### 1/5 — Not open to travellers *2024-12-16* Don’t bother trying this if you are a foreigner with your home Credit Card. Unlike Grab, it will not be accepted. ### 1/5 — not for foreigner *2024-12-01, version 3.3.0* must have a MY number to register, must not have heard of international roaming. ## Most praised reviews (10 highest-rated) ### 5/5 — Five for the Worst App in the World *2023-11-08, version 3.2.6* Dear Person, department and human whomsoever had been given the responsibility to develop this app. You are a villain. The time wasted on this app is gone. So now. Read this: you had one job, you deserve one jab. Take this app down please and fix it. If you can’t. I can!!! ### 5/5 — Always loading *2022-06-16, version 3.1.4* My girlfriend using Sarawak pay always got loading while inserting password , then got invalid password twice although she has been reset her password , please take this problem seriously tks ### 5/5 — Nice Application *2020-10-07, version 2.4.1* I was having problem submitting the payment of bill (scan and pay) so I approached an agent on Facebook to discuss on the matters. Jee was very supportive and offered quite a lot of solutions however as I needed to settle the bill on that day so I’d still need to use scan and pay method. Not long after I told Jee about my problem, the issue was solved and I managed to settle my bill in time. Thanks Jee and SarawakPay as you are making my life a whole lot easier than before. Will continue to support SarawakPay and I only hope to get more cashback each time when I make any transaction. ### 5/5 — Ryan Polycarp Yeo *2020-05-05, version 2.3.2* Proud to be sarawakian. Digital transformation 👍🏻 ### 5/5 — Great work! *2019-11-16, version 2.3.1* It’s very convenient after you used it many times. For my age, that’s it. Hopefully can make the apps more user friendly for the elderly people. No worries, at first, there will be lots of flaws but I will support this for the best of our state ### 5/5 — Awesome! *2019-03-23* Easy to use and I get a lot of rewards **Developer response:** Hi there, thank you for your positive ratings and reviews! ### 5/5 — Force close *2019-02-01, version 2.1.1* The apps was really good, only thing is, since yesterday i cant open history everytime after payment. It’s automatically force close.. ### 5/5 — Paying Bills Is Easy with Sarawak Pay! *2019-01-30, version 2.1.1* With Sarawak Pay I’m able to pay bills effortlessly now... The app automatically inform you of the latest utility bills and that’s making the app a lot more useful. The only think I want to comment on is the interface... Hopefully new updates will give it more modern and unique interface ### 5/5 — Great e-wallet platform *2018-06-13, version 2.0.1* I’ve been using Sarawakpay for a month. It’s definitely a great e-wallet system! I don’t even need to worry about bringing sufficient cash. Hope that more business use this system. ### 4/5 — Need more security upgrade *2025-01-04, version 3.3.1* My account was suspended TWICE due to multiple logins from an unknown person. The first time, I could excuse, perhaps due to SKAS. But the second suspension made me realised: this app need a newer security feature. Please add on NOTIFICATIONS from attempting logins to our personal number during the first attempt. Don’t just text us when the account has been suspended. Maybe add on TWO FACTOR AUTHENTICATIONS. If GMAIL / FB / IG could do it, S Pay Global could do it to. I even tried calling Support Centre but ALL lines were busy. Add more helpline workers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*