# SAB Order: St Austell Brewery — user reviews > 91 indexed App Store user reviews of SAB Order by St Austell Brewery Company Limited, rated 3.70/5 from 30 ratings. - Source: https://appshunter.io/ios/app/sab-order-st-austell-brewery/id1457315503/reviews - App overview in markdown: https://appshunter.io/ios/app/sab-order-st-austell-brewery/id1457315503.md - Rating breakdown: 5★ 16 · 4★ 3 · 3★ 2 · 2★ 3 · 1★ 6 ## What do users think of SAB Order? Overall sentiment: negative **Pros** - 👍 Easy payment with Apple Pay - 👍 Quick service when app works - 👍 Some staff provide great service - 👍 Innovative during COVID times **Cons** - 😞 Forced app usage - 😞 Difficult to order - 😞 Long wait times - 😞 Poor user experience (UX) - 😞 App errors and glitches - 😞 Staff unaware of app - 😞 Table number limitations - 😞 No guest checkout - 😞 Data privacy concerns - 😞 Unintuitive interface - 😞 Poor internet connection issues - 😞 Payment issues - 😞 Lack of customization options - 😞 Unrealistic wait times - 😞 Rewind to old ways requested - 😞 Clunky and slow - 😞 Not customer friendly - 😞 High friction to get a drink - 😞 Defeats purpose of app - 😞 No recourse after payment - 😞 No international number support - 😞 Bad advertising for app - 😞 Promotions not removed from final price - 😞 Bar staff unaware of app usage **Commonly reported bugs** - Constant errors during checkout - Table numbers go up to 69 only - Drinks didn't arrive - Staff not aware of app - System does not work - App needed Wi-Fi, wouldn't accept birth month - Credit card wouldn't scan - App took ages to load - Saved credit card not found - Card won't scan - Cannot add card to payment methods - Did not receive verification email - Processing error saving card details - Order not gone through, charged multiple times - Promotions not removed from final price **Most requested features** - Allow ordering at the bar - Provide WiFi access - Offer decaf or special orders - Allow ordering half pints - Remove promotions before final price - Allow guest checkout - Improve data deletion options ## Newest reviews (16 of 91) ### 2/5 — Good but no choices *2023-08-20, version 1.6.0* Good but there are no choices for decafe or special orders. ### 1/5 — Not impressed, such a shame *2021-08-26, version 1.4.0* No one inside the bar and still had to order using the app. just to much farting about just to get a drink. People walking away and not bothering... ### 2/5 — Drying for a drink *2021-08-20, version 1.4.0* Attended the bar and barmaid was very reluctant to serve me at the bar and insisted I use the app when it would have been much easier to serve me at the bar and quicker. Having downloaded the app and placing my order I the had a twenty minute wait for my drinks order when the barmaid could have done this whilst I was stood in front of her. ### 2/5 — Great service - app a bit of a pain *2021-08-14, version 1.4.0* Annoying to have to download app to order to sit outside ### 1/5 — Difficult *2021-08-08, version 1.4.0* I reeelly strgled wiv dis ### 1/5 — Ordering a pint *2021-08-07, version 1.4.0* What’s wrong with ordering a pint at a bar a total waste of time ### 1/5 — Awful UX. Not intuitive at all. Unrealistic wait time *2021-08-03, version 1.4.0* Why?! 😤 ### 1/5 — Poor internet connection *2021-08-02, version 1.4.0* App took ages to load every page ### 1/5 — I just want a pint but I have to give all details except my weight! *2021-08-01, version 1.4.0* As above! ### 1/5 — Easy Order *2021-07-30, version 1.4.0* Difficult Order ### 1/5 — Ridicules, my elderly parents would not be able to be served. *2021-07-30, version 1.4.0* Horrible experience. Customer should be welcomed not deterred by over complicating simple thing like ordering a drink. ### 1/5 — Clunky!! *2021-07-29, version 1.4.0* Slow and slow service! ### 1/5 — WiFi or phone signal ? *2021-07-29, version 1.4.0* If you are going to force people to use these apps then you need to provide easy WiFi access first. ### 1/5 — Great western hotel *2021-07-26, version 1.4.0* Stop wasting my time ### 1/5 — Adam *2021-07-21, version 1.4.0* Lazy bar maids stood around aimlessly, insisting the only way to order was through your useless interfering app ### 2/5 — Saved credit card earlier - now not there *2021-07-19, version 1.4.0* Hmmm ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic *2026-03-29, version 1.10.0* Can’t check out as guest even though there is an option, forcing you to sign up which will no doubt mean my data will be sold on. So I sign in, still can’t check out. Constant errors. Absolute BS. How hard does it need to be to place an order?? ### 1/5 — Nice idea but can’t order *2025-09-05, version 1.9.0* Thought it would be highly lazy to order from the table, but why not, we’re on holiday. Tried online version then the app. Table numbers go to 69. We were at table 73. Hmmmmm ### 1/5 — Wasn’t very helpful *2024-10-26, version 1.7.0* Sat at the table 70 unable to order because the table numbers in the app only go up to 69. (Central Newquay). ### 1/5 — Drinks didn’t arrive and staff not aware of app *2024-10-12, version 1.7.0* Drinks didn’t arrive and staff not aware of app. Bar staff have told me that they have worked here for 8 months and never heard of Harbour inn having an app. ### 1/5 — Dysfunctional System *2024-07-02, version 1.7.0* Order placed on app without issue. Waited 20 minutes for my beer to be brought to the table. When I went into the pub to ask where it was, the bar staff stated that the system does not work, and customers should just order at the bar. Which begs the question…why have an app ordering system…!? ### 1/5 — Ridiculous *2022-08-27, version 1.4.0* Ridiculous waste of time finally got my order n after 20 mins and now another 20 mins to wait just for drinks !!!!! ### 1/5 — Old Sucess *2021-09-03, version 1.4.0* St Austell brewery get a grip You’ve gone back 20yrs ### 1/5 — Get rid of app… *2021-09-02, version 1.4.0* Just go back to being able to order at the bar…. ### 1/5 — Samual Jones ale house *2021-08-30, version 1.4.0* App needed me to log onto Wi-Fi- wouldn’t accept my birth month ! App down loaded but credit card wouldn’t scan !! It took 20 mins to get an order in but thank god only 2 mins to serve us Humans 10 technology 0 ### 1/5 — Terrible! *2021-08-29, version 1.4.0* Gone are the days when a man can finish a hard day’s work and stand at the bar and enjoy a pint of bitter. This way of ordering a beer is long winded and unnecessary. Bring back the 1970’s Pat from Whipton ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2021-11-18, version 1.4.0* Good ### 5/5 — Stuart *2021-08-26, version 1.4.0* Stuart, what a guy. Great service, and would recommend coming here just based on his lovely customer service. Five star for Stuart ### 5/5 — Fort Inn *2021-08-19, version 1.4.0* Stunning views great pint would recommend ### 5/5 — Service *2021-07-19, version 1.4.0* Absolutely amazing service, the guy who served us drinks was so so lovely and they are doing their best at keeping everything COVID safe :) ### 5/5 — above and deyond *2021-07-19, version 1.4.0* arrived just before closing but was amazed with staff welcoming approach and went above and beyond with kindness in fulfilling our order thest are every company's key assets ### 5/5 — One of the better Apps *2020-11-02, version 1.1.1* Great pub with lovely, friendly local staff. The St Austell Brewery app is one of the easiest and better apps I’ve used. ### 5/5 — Quick service *2020-10-24, version 1.1.1* Quick service and easy ### 5/5 — A few quick drinks *2020-10-13, version 1.1.1* Extremely welcoming staff. Very chatty and friendly. Beautiful surroundings and views from the window looking straight out onto the water/beach front. Came for a coffee and few quiet beers and would definitely recommend for all as well as families with small children. ### 5/5 — Easy to use app *2020-09-19, version 1.1.1* The app is so easy to use and takes the hassle out of waiting at the bar. Think having to design and use these apps because of Covid is one good thing to come out of these times, love the innovation! ### 5/5 — Great service *2020-09-19, version 1.1.1* Quick service, thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*