# Sacramento 311

> City service requests, tracking, and neighborhood information for Sacramento residents. (iPhone/iPad app by City of Sacramento.)

- Source: https://appshunter.io/ios/app/sacramento-311/id542919268 (this page in markdown: same URL + `.md`)
- Developer: [City of Sacramento](https://appshunter.io/developer/542919271)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.50/5 from 35 App Store ratings · 45 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 18 MB
- Languages: American English
- Released: 2012-07-20
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sacramento-311/id542919268/reviews.md

## What is Sacramento 311?

With Sac311, information and city services are now at your fingertips.

	•	Request Service feature allows you to quickly and easily request city services including requesting a bulky-item pickup, pet complaints, pothole repairs
	•	Snap a photo and submit it with your request
	•	Use your location or drop a pin to help pinpoint a location on the map
	•	Track the status of your request using your Service Request number
	•	Register and log in. An account will make it easier for you to view and track your requests and will ensure we have accurate information for future requests
	•	Get updates! We’ll notify you as work is completed
	•	See what we’re doing in your neighborhood by using the Explore map
	•	Request to follow others’ open requests
	•	Search for answers using helpful knowledge articles. Was the article helpful? Give us a thumbs up!
	•	Look-up an address to see your waste service day or find you council district

The City of Sacramento’s 311 Customer Service is available 24 hours a day, 7 days a week, including holidays. We are committed to strengthening neighborhood services while continually improving. 

Love the app? Rate us!

Visit us online at Sac311.org

## Key features

- Request city services
- Submit photos with requests
- Pinpoint locations on map
- Track request status
- View neighborhood activities
- Search knowledge articles
- Look up waste service days

## Recent user reviews (10 of 45)

All indexed reviews: https://appshunter.io/ios/app/sacramento-311/id542919268/reviews.md

### 1/5 — Useless app

*2025-12-12, version 4.1.5*

how tf you gonna make an app and not make it functional do better government

### 5/5 — Exceptionally good

*2025-07-31, version 4.1.5*

Almost any service you need while living in Sacramento is available via this app.

### 4/5 — It works well

*2025-03-23, version 4.1.5*

While the app is a little clunky the service and the responses I’ve received from my requests/complaints have been impressive. Illegally parked cars, junk on the street, homeless problems, etc.  have been addressed, oftentimes quickly. Thank you City of Sac.

### 1/5 — Crashes

*2023-10-06, version 4.1.4*

I’ve been using this app for a long time and it was good until now. The app crashes when I try to upload a photo in iOS 17. Tried deleting and reinstalling but that didn’t work. 
Please fix it.

### 1/5 — Keeps crashing

*2023-10-05, version 4.1.4*

Won’t let me request service after entering an intersection location.

### 1/5 — Unhelpful-PLEASE FIX!

*2023-09-30, version 4.1.4*

Hey guys, your app is crashing at the request details page! Please fix! I need to report something and not having 311 available is really unhelpful.

### 1/5 — App crashes

*2023-09-19, version 4.1.4*

When trying to use a drop down menu or add photos. App crashes. Not useable.

### 1/5 — Doesn’t work anymore

*2022-07-28, version 4.1.4*

This app used to function when making a 311 report, even if it was a bit complicated to find the category you’re looking for. Now it exclusively gives a “Error! Some error occurred in Service creation” message when I try to submit a report. It gives no indication of what may be causing the error. I fill out every field and try different report types. Nothing works.

### 1/5 — Puts enforcement requesters in danger

*2022-05-23, version 4.1.4*

By making my enforcement requests public you are putting me at risk. Despite the fact that I have no other option because the city has quite literally backed my address into a corner, I am supposed to either be stuck in my house from people who don’t care about me or my family, or risk a request which puts my address out there and places a target on me and my family. This is absolutely ridiculous and is quickly making me despise the city that I’ve lived in for decades.

### 1/5 — Sac City 311 App Review Comments

*2021-11-17, version 4.1.4*

This requires too many touches and screens to use efficiently in the field. Also, the important is written light grey letters rather than black which is easier to read.
It also no longer allows the user to enter an intersection, i.e. 19 & J streets and does not accept a pin drop or GPS Coordinates.
It demands a street address or a park name. But not pin drop showing the precise location in the Park. User needs to type in detailed description of location or be sure to take multiple photos- closeups for details and landscape to show location.

## Frequently asked questions about Sacramento 311

### What can I do with the Sacramento 311 app?

The app allows you to easily request city services such as bulky item pickups or report issues like potholes. You can also track the status of your requests, view activities in your neighborhood, and find answers to common questions through knowledge articles.

### How do I report an issue using the app?

To report an issue, use the 'Request Service' feature. You can quickly submit requests, snap photos of the problem, and use your current location or drop a pin to pinpoint the exact location on the map.

### Is the Sacramento 311 app free to use?

Yes, the Sacramento 311 app is completely free to download and use. There are no in-app purchases or advertisements within the application.

### How can I track the progress of my service request?

Once you have submitted a service request, you can track its status using your unique Service Request number. The app will also notify you as work is completed, keeping you informed.

### What information can I find by looking up an address?

By looking up an address, you can find out your specific waste service day. Additionally, you can determine which council district the address falls under, providing useful local government information.

## Version history (last 5 of 5)

### 4.1.5 — 2023-10-20

We make it compatible with iOS 17

### 4.1.4 — 2020-09-12

Improved session
Added new UI when there is not an active internet connection

### 4.0.7 — 2020-04-21

Fix sign-in issue.

### 4.0.0 — 2020-04-15

The City of Sacramento is excited to introduce the redesigned and modernized Sac311 app. This update makes it easier than ever for residents to access city services while improving transparency and user experience. Here are some enhancements you’ll find in the latest update:

-Track the status of your request using your Service Request number.
-Register and log in. An account will make it easier for you to view and track your requests and will ensure we have accurate information for future requests.
-See what we’re doing in your neighborhood by using the Explore map.
-Request to follow others’ open requests

The City of Sacramento is committed to strengthening neighborhood services. Love the app? Rate us!

### 3.5.7 — 2018-10-17

This version contains a fix for the address validation error in the previous version.

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## More apps by City of Sacramento

- [SacPD Mobile](https://appshunter.io/ios/app/sacpd-mobile/id647003017)
- [Sacramento Fire Department](https://appshunter.io/ios/app/sacramento-fire-department/id928050052)
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- [Anytime Tours Of Sacramento](https://appshunter.io/ios/app/anytime-tours-of-sacramento/id1437915656)
- [Sacrecycle-City of Sacramento](https://appshunter.io/ios/app/sacrecycle-city-of-sacramento/id1459869870)

All apps by City of Sacramento: https://appshunter.io/developer/542919271

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*