# Sacramento County 311 Connect

> Mobile app for reporting local government service issues in Sacramento County. (iPhone/iPad app by County of Sacramento.)

- Source: https://appshunter.io/ios/app/sacramento-county-311-connect/id1185071722 (this page in markdown: same URL + `.md`)
- Developer: [County of Sacramento](https://appshunter.io/developer/1215737874)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.58/5 from 19 App Store ratings · 11 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 27 MB
- Languages: English
- Released: 2016-12-29
- Data updated: 2026-07-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sacramento-county-311-connect/id1185071722/reviews.md

## What is Sacramento County 311 Connect?

When on the go, use the Connect 311 app to report a pothole, abandoned vehicle, or illegal dumping. The app makes service requests or reporting issues easier than ever.

The app:
GPS identifies your location;
Add a photo to your service request/issue;
Routed automatically to departments for resolution

## Key features

- Report potholes
- Report abandoned vehicles
- Report illegal dumping
- GPS location identification
- Attach photos to requests
- Automatic routing to departments

## Recent user reviews (10 of 11)

All indexed reviews: https://appshunter.io/ios/app/sacramento-county-311-connect/id1185071722/reviews.md

### 1/5 — Can’t register!

*2026-06-28*

I would love to use the app but I can’t register because THE REGISTER BUTTON IS BELOW THE USABLE SPACE ON THE PHONE AND I CANNOT SIMPLY PULL IT UP BECAUSE THE APP APPARENTLY WON’T ACKNOWLEDGE THE TAP IF I AM TOUCHING SOME OTHER PART OF THE SCREEN.

### 2/5 — Won’t submit reports

*2026-06-17*

I hate the new updates to the app. I tired to submit for illegal dumping and it keeps telling me that it has failed, and will keep it as a draft. The older version of this app was a lot better and more user friendly.

### 1/5 — Not helpful

*2025-09-02*

It said online you can schedule curbside e waste pick up with the app but there’s no option for that.

**Developer response:** Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, Please submit your complaint at: resident-support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider.  We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.

### 1/5 — Used to be good- No updates!

*2024-11-02*

I would like to be able to do a report with photos but apparently this app isn't working. I guess you don't mind getting a ton of phone calls.

### 1/5 — Can’t even sign up/use app

*2024-03-02*

App requires a login to submit service requests. Attempting to register for an account shows an error. Tried over Wi-Fi and Cellular. Issue appears to be on the app. This issue needs to be addressed ASAP otherwise new users can’t even use this app.

### 1/5 — Incorrect Jurisdictions

*2023-07-19*

I don’t know were this app thinks Sac County’s jurisdiction is, but it isn’t even close. Can’t even select the capital building.

### 5/5 — Carmichael improvement District

*2023-02-09*

We couldn’t do our job without the support of the Sacramento County 311 teams behind the scenes.  Thank you for all you do within the County- but must all thank you for your support in Carmichael.

### 1/5 — Not helpful

*2019-09-12*

Pros allows you to help clean things up around you and get a sense of neighbors who report you by seeing what is said , the day and tune it was said and even the addresses kind of giving a sense to who reported you, cons neighbors using this as a way to harass their neighbors while wasting taxpayers money on false claims. App puts complaints on blast before even proven guilty , no way to close s case on your own before escalates , and my biggest issue w the app is it shows on the report screen your cases are closed , when I called it’s not close it was just forwarded to a different agency ... ok why isn’t that stated? Just waisted my time and yours to figure out . Step your app up

### 1/5 — Invalid location

*2019-09-11*

I reported a pothole on Rip Linda Bl.   The report was closed without the pothole taken care of.    The pothole has been re-reported.    Both reporting give an address in the 6800 block of Dry Creek Rd because the apps location lookup is inaccurate.   The actual location is in the 5600 block of Rio Linda Bl.

### 5/5 — Very helpful and easy to use

*2019-02-07*

I’ve used this app a few times to report junk in the street and dead animals. I like how the app automatically loads a location map so I don’t have to know an exact address. Every time I’ve made a report the matter was resolved when I drove by the next day.

## Frequently asked questions about Sacramento County 311 Connect

### How do I report a pothole using Sacramento 311 Connect?

Open Sacramento 311 Connect, and the app will use your device's GPS to identify your location. You can then select the option to report an issue, specify it's a pothole, and add a photo if available before submitting.

### Can I report issues when I'm not in Sacramento County?

The Sacramento 311 Connect app is designed for reporting issues within Sacramento County. Its functionality relies on identifying your location within that specific jurisdiction for routing to the correct departments.

### Does Sacramento 311 Connect allow me to add photos to my reports?

Yes, Sacramento 311 Connect allows you to add a photo to your service request or issue. This feature helps provide visual context for the problem, aiding in its resolution.

### What types of issues can be reported with Sacramento 311 Connect?

Sacramento 311 Connect is primarily for reporting non-emergency local issues such as potholes, abandoned vehicles, and illegal dumping. These reports are automatically routed to the relevant departments for action.

### Is Sacramento 311 Connect available on Android devices?

Based on the provided information, Sacramento 311 Connect is supported on iPhone, iPad, and iPod. Compatibility with Android devices is not specified.

### How often is Sacramento 311 Connect updated?

The latest version of Sacramento 311 Connect is 1.1.8, which was last updated on May 6, 2021. Update frequency can vary based on the developer's release schedule.

### What is the user rating for Sacramento 311 Connect?

Sacramento 311 Connect has a rating of 2.4 stars based on 15 ratings. This indicates a mixed to negative user sentiment regarding the app's performance or features.

### Does Sacramento 311 Connect have ads?

No, the application data indicates that Sacramento 311 Connect does not have advertisements and is ad-free.

## Version history (last 5 releases)

### 2.0.22 — 2026-06-26

Squashed bugs and tightened security

### 2.0.20 — 2026-05-29

Redesigned the app
Integrated with Sacramento County Access Management System

### 1.1.8 — 2021-05-06

Performance improvements and bug fixes

### 1.1.7 — 2021-05-05

Performance improvements and bug fixes

### 1.1.5 — 2019-07-27

Performance improvements and bug fixes

## Apps similar to Sacramento County 311 Connect

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Coinless Mobile](https://appshunter.io/ios/app/coinless-mobile/id1363164643) | 4.6 (2,762) | Free | Productivity |
| [StickyQR](https://appshunter.io/ios/app/stickyqr/id6449146127) | 5.0 (1) | Free | Productivity |
| [StreetlightOps for PG&E](https://appshunter.io/ios/app/streetlightops-for-pg-and-e/id6738710844) | 1.2 (9) | Free | Productivity |
| [RecovR: Vehicle Theft Recovery](https://appshunter.io/ios/app/recovr-vehicle-theft-recovery/id1538797408) | 4.0 (246) | Free | Productivity |
| [311Connect](https://appshunter.io/ios/app/311connect/id1607143476) | 5.0 (3) | Free | Productivity |
| [TC Mobile - Tablet Command](https://appshunter.io/ios/app/tc-mobile-tablet-command/id1161577043) | 3.9 (47) | Free | Productivity |

## More apps by County of Sacramento

- [Sac Food](https://appshunter.io/ios/app/sac-food/id465974620)
- [SacGreenTeam](https://appshunter.io/ios/app/sacgreenteam/id1480307714)
- [Sacramento County Probation](https://appshunter.io/ios/app/sacramento-county-probation/id1583792965)
- [Sacramento Sheriff's Office](https://appshunter.io/ios/app/sacramento-sheriffs-office/id1586054874)

All apps by County of Sacramento: https://appshunter.io/developer/1215737874

## Related topics

[311 sacramento county](https://appshunter.io/ios/topics/311-sacramento-county) · [311 sacramento](https://appshunter.io/ios/topics/311-sacramento) · [311 app sacramento](https://appshunter.io/ios/topics/311-app-sacramento) · [west sacramento connect](https://appshunter.io/ios/topics/west-sacramento-connect)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*