# Safe Home Security

> Remote control for home security systems, cameras, and smart devices. (iPhone/iPad app by Safe Home Security Inc.)

- Source: https://appshunter.io/ios/app/safe-home-security/id1485785630 (this page in markdown: same URL + `.md`)
- Developer: [Safe Home Security Inc](https://appshunter.io/developer/1022677683)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 2.41/5 from 27 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 104 MB
- Languages: English, French, Spanish
- Released: 2019-12-03
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/safe-home-security/id1485785630/reviews.md

## What is Safe Home Security?

Safe Home Security gives you complete control over your security system, cameras, lights, locks, thermostats and other connected devices from anywhere in the world.

Key Features:
Arm and disarm your home security system from anywhere 
Receive text and/or email notifications in the event of an alarm, or when the system is disarmed 
Watch and record live video through your home security cameras 
Control your home automation-enabled Z-Wave devices

 PLEASE NOTE: To access this app, you must have an account set up with Safe Home Security.

## Key features

- Remote system arm/disarm
- Real-time alarm notifications
- Live video streaming
- Smart device control
- Z-Wave device integration

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/safe-home-security/id1485785630/reviews.md

### 1/5 — Useless

*2024-04-19, version 7.5.0*

With the recent update this app has become useless. I have tried to call this company. Not getting any help. App is telling me that my control panel is offline. This never happened with the older version of the app.

### 1/5 — Awful customer service, awful app

*2024-01-03, version 6.6.1*

The app never works, always has issues. I echo the awful customer service…everyone I’ve ever spoken to is incredibly rude and we’ve also been hung up on several times. I wish this company would go out of business.

### 3/5 — Upgrades required

*2022-12-20, version 6.6.1*

Would be great to have a scheduler to set alarms.   Example setting the alarm 10 min after door opened after midnight in the stay option.

### 1/5 — Has issues half the time.

*2022-07-09, version 6.6.1*

When it works, it’s fine I guess. No bells or whistles, just arm and disarm. But, we constantly have issues where we are told we have an incorrect username or password when we exclusively use faceId. Also, there are times that it says our system is offline when it clearly isn’t. Makes me miss Alarm.com... a lot.

### 3/5 — Resetting info

*2022-03-23, version 6.4.3*

Unless I’m missing it…how are you supposed to recover your username? I tried resetting my password with what I thought was my username but never received an email. The app is useless for me now!

### 1/5 — Worst customer service in the industry

*2021-12-27, version 6.4.3*

We’ve had agents hang up on us, tools us months to get online access to the app, can’t cancel the service without some obscene fee. Outrageous customer service, awful, had a lady tell us we were too much to handle and hung up. Another guy picked up the phone laughing and acted like we were bothering him. As soon as this contract is over we are cancelling immediately.

### 2/5 — App not reliable

*2021-11-22, version 6.4.3*

I was enjoying the convenience of the Safe Home Security app until the technician replaced my 3G circuit board with a 4G version a few weeks back. Since then, the app has not functioned as designed, which is frustrating to put it politely. So far, I have not been able to speak with a human being about this matter.

### 1/5 — App never works

*2021-10-06, version 6.4.3*

Have had the app for 2 years, but it has never worked. Secure Connection Error cones up every time I try it no matter where I am. It does show me my sensors’ statue correctly though which makes no sense. Horribly written app. Called about it and had to have a tech come out to check my system. Found nothing wrong except something wrong with the registration and it had to be fixed back at the home office.

### 1/5 — Horrible company

*2021-07-02, version 6.4.3*

They lie to get you to upgrade your system and then refuse to come out to service you unless you pay a second fee.  I WOULD NOT RECOMMEND THIS COMPANY!!  Find another home alarm system.  Funny how every username is taken so I can’t leave a comment

### 1/5 — Not Functioning now

*2021-03-17, version 6.4.3*

I have had this app for awhile and it has had its problems, now I have to open it up by typing my name and password.  It will no longer use face recognition, I go to my passwords on my phone and it still doesn’t work unless I cross it my password and type it in, because the dots where the password goes are there with the password on it so it doesn’t work unless you get rid of the dots.

## Frequently asked questions about Safe Home Security

### Does Safe Home Security have ads?

No, Safe Home Security does not contain advertisements. The app is free to download and use, and does not feature any in-app purchases.

### What devices is Safe Home Security available on?

Safe Home Security is available for iPhone, iPad, and iPod devices. It is designed for iOS operating systems.

### How often is Safe Home Security updated?

The latest version of Safe Home Security is 7.10.1, last updated on September 11, 2025. Updates are released regularly to improve functionality and security.

### What is the age rating for Safe Home Security?

Safe Home Security has an age rating of 4+. This indicates it is suitable for children and adults, with no mature content.

### Can I use Safe Home Security without an account?

No, you must have an existing account set up with Safe Home Security to access and use the app's features. It is not a standalone security system.

### What kind of notifications does Safe Home Security send?

Safe Home Security can send text and/or email notifications. These alerts are triggered by events such as an alarm activation or when the system is disarmed.

### What is the user rating for Safe Home Security?

Safe Home Security has a user rating of 2.4 stars based on 27 ratings. This suggests a mixed reception from its user base.

## Version history (last 5 releases)

### 7.10.1 — 2025-09-11

Critical Instabug Patch: Fix for Unexpected App Crashes

### 7.10.0 — 2025-05-19

New Features
New automations to support doorbell press, motion detection, and schedule. A new UI and flow will also come with this release of automations. Note: See end of page for functionality explanation.
Users will receive an in app prompt when an update for the app is available.

Improvements:
New Z-Wave add/remove flow.
Updated ‘Stay Signed In’ options to allow for one month before the application logs you out.
Updated the ‘Siren’ icon to match the panel.
Updated the ‘Device Health’ section for cameras/doorbells to include the ‘WiFi Link Quality’ and the 'WiFi Signal Level.
Enhanced the Arm/Disarm snapshot seen in the Activity section so it can be clicked on and expanded.
Live view home control will not allow you to arm stay/away if there is a system trouble.
Updated support for the translator and takeover module. They are now using the correct icons, and the translator is able to be ‘Bypassed’.
The microphone on the wired doorbell(XDC01) now opens/closes correctly without erroring or leaving the line open.
Added a ‘Wake Up’ feature to D3 camera settings. This wakes the camera up when settings are entered for battery powered devices to ensure that settings save properly.

Fixes:
Forgot password now gracefully handles users that have an email address tied to multiple accounts. 
Fixed a bug that would cause the login page to lag after switching to a linked account and logging out.
Added a ‘Cancel’ button to the Disarm screen on the ‘Security’ page.
The temperature indicator on the Security page is now only clickable if you click directly on it.
Increased the size of the multi-select ellipses for video events and filters.
Added a ‘Maximize’ button to the portrait view of live video.
Updated the camera SDK so it updates the battery percentage after the camera is completely drained.
Door locks can be properly controlled on the live view home control page without receiving an ‘Oops’ error.
Garage door commands are now working properly in live view home control. This section was not in sync with the actual status of the garage door before. 

New Automations Functionality:
Each camera is allowed one motion detection automation. If you want to edit the condition, you just click on the created automation and it will drill into it. There is a delete button once you drill into it if you prefer to start over instead of editing the automation.
Doorbells are allowed one motion detection and one doorbell press automation each. The functionality for doorbell press is the same as motion detection mentioned above. 
The new schedule functionality is listed as “Days of the week at set time” in automations. This automation is pretty straightforward, you set a time and days of the week. After those are set, you pick your action and save when you are complete. You can set up multiple automations for this rule.

### 7.9.1 — 2025-02-06

1. Resolved caching issues that caused problems with arming, disarming, and status updates, video event playback along with sporadic 'Oops' errors, making it difficult for users to navigate the app.
2. We fixed a bug in video settings so motion detection can be toggled on/off and 'Disarmed' can be toggled on/off.
3. Fixed several bugs on the password reset process.
- Resolved an issue that would lock the user on the verification screen if they did not enter the correct verification code. The user can now try again if they enter the code incorrectly instead of having to start the process over.
- Resolved an issue where users would see the message "Service is temporarily unavailable for your account" after a user puts in their verification code.

### 7.9.0 — 2024-12-23

Improvements:
 Z-Wave add/remove functionality has been greatly improved. You can now also add/remove devices within the same flow.
Arm/Disarm response has been greatly improved.
Adding a confirmation when creating a new user account to let the user know the account was created successfully.
Improved the Thermostat add process.
Updated the user experience when resetting a password. If the current user resets their password, they will be logged out. If they reset another users password, they will not be logged out anymore.
Users should not see phantom Z-Wave devices anymore.
Z-Wave notification functionality has been greatly improved.
Sensor bypass is only available when the system is disarmed now.
Updated type ‘User’ settings to restrict actions they should not have access to.

Fixes:
Fixed a bug that was causing the application to crash when opening a video related push notification.
Fixed a bug that was cutting off the timestamp on events when you played them back.
Fixed a bug that was causing the application to crash upon login.
Thumbnails are now seen on press/motion push notifications.
Automation toggles are now working correctly. Occasionally, hitting a toggle for one automation would change another.
Camera live view is now working smoothly.
Fixed a bug that was showing ‘arm’ instead of ‘disarm’ on live view controls when the panel is in alarm.
The Ecolink Siren now shows the correct options on the control page.
Fixed a bug that was causing errors on the account linking page when you attempted to do a pull down to refresh.
Doorbell/motion push notifications are now correctly redirecting to the video page.
Fixed a bug that was causing the automations screen to load placeholders only.
Fixed aspect ratio issues on camera live view.
Motion detection settings are now seen for the outdoor D3 camera(XOC01).
Filters now properly clear on the video events page.
Fixed a bug that was allowing users to attempt to dim with water control devices.

### 7.8.0 — 2024-10-02

Improvements:
Video events now go off the panel time and not the phones time.
Locks are now categorized correctly in automations.
Dimmers are now all showing up and categorized properly.
The microphone for the wireless camera and doorbell can now be disabled/enabled in settings.
All enrolled thermostats are now showing up in climate section.
All enrolled locks are now showing up on the control page. 
Added a search feature to the accounts page. This feature allows you to search all of your accounts instead of scrolling through the list.
The thermostat add process properly redirects users to the climate page after completion.
Improved the reliability of the SSE communication process. This will improve the reliability of device updates. This also improves the add/delete process for Z-Wave.
Improved the add flow language for thermostats to help customers troubleshoot if there are any issues.

Fixes:
Tamper button is now visible for smoke devices.
‘View System Messages’ now appears for smoke devices.
Fixed a bug inside Dealer Activation that was not allowing an emails to be used.
Automations now shows a device count next to the control choice.
Kami/Yi thumbnails now show up correctly.
Fixed a bug that was causing the application to get locked on arming.
Fixed a bug that did not allow you to live view a camera after you just left live view of another camera.
Fixed the user login icon in activity.
Fixed a bug that was causing the application to crash if you hit the ‘Home Control’ button from live video.
Fixed a bug that was causing the garage door status to show Locked/Unlocked instead of Close/Open.
Fixed a bug that wasn’t letting you launch camera live view right after closing it. 
Fixed a bug that was causing devices to not show up in the control section.

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## More apps by Safe Home Security Inc

- [Safe Home](https://appshunter.io/ios/app/safe-home/id1022677684)
- [Quantum+](https://appshunter.io/ios/app/quantum-plus/id1438131382)
- [Quantum Plus](https://appshunter.io/ios/app/quantum-plus/id1591106415)
- [Kept by Safe Home](https://appshunter.io/ios/app/kept-by-safe-home/id1634282725)

All apps by Safe Home Security Inc: https://appshunter.io/developer/1022677683

## Related topics

[safe home security](https://appshunter.io/ios/topics/safe-home-security) · [safe home security inc](https://appshunter.io/ios/topics/safe-home-security-inc) · [simple safe](https://appshunter.io/ios/topics/simple-safe)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*