# Safe Wi-Fi — user reviews > 54 indexed App Store user reviews of Safe Wi by Verizon Wireless, rated 3.52/5 from 227 ratings. - Source: https://appshunter.io/ios/app/safe-wi-fi/id1354939029/reviews - App overview in markdown: https://appshunter.io/ios/app/safe-wi-fi/id1354939029.md - Rating breakdown: 5★ 123 · 4★ 14 · 3★ 12 · 2★ 14 · 1★ 64 ## Newest reviews (17 of 54) ### 2/5 — Got Safe Wi-Fi, but never seems to be ‘ON’ *2021-08-31, version 3.0.1* I got the Safe Wi-Fi Verizon App because it was described to me as it being or working like a VPN for my protection, but never seems to be ‘ON’ when using it, as if it doesn’t work. ### 1/5 — Deceptively promoted *2021-08-25, version 3.0.1* I thought it was included with my plan. Gonna delete this sucker. ### 2/5 — No longer working *2021-05-12, version 3.0.1* Not sure if the problem is connected to recent phone updates but no longer works. Verizon CS couldn’t fix **Developer response:** Hi Pdxlax, could you please reach out to us at Safewififeedback@Verizonwireless.com, so that we can help you resolve this issue? Thank you, Your Safe Wi-Fi Support Team. ### 1/5 — Didn’t work *2021-04-22, version 3.0.1* Ii have tri **Developer response:** Hello Uncle, we're sorry to hear that you feel that way about our app. If you have any feedback so we could make our app better, please feel free to contact us at Safewififeedback@Verizonwireless.com. Your Safe Wi-Fi Support Team. ### 1/5 — Bugs and dishonest billing practices *2021-03-08, version 3.0.1* This app works, sometimes. Certain networks with splash pages make this app unusable entirely. Sometimes it says it connected and then it drops. It doesn’t inspire confidence in its functionality at all. The worse part is the dishonest billing. This app is sold as an add on through Verizon, but it’s a third party app. When you try and unsubscribe through Verizon it won’t work (even if it says it did). You’ll have to contact customer service or keep getting billed for a service you aren’t using. Even though they can prove I wasn’t using the service I still got billed for two months before I could finally get it cancelled. **Developer response:** Hi Beebs, could you please reach out to us at Safewififeedback@Verizonwireless.com, so that we can help you resolve this issue? Thank you, Your Safe Wi-Fi Support Team. ### 1/5 — Useless !! *2021-02-07, version 3.0.0* This app is very frustrating to say the least . It has not worked correctly since I installed it . Basically crashes all the time ! Customer service is a joke . I am literally on the phone with them everyday for one issue or another . This has been going on for 2 months ,with no foreseeable solution. ### 1/5 — Can’t connect *2021-02-04, version 3.0.0* I have downloaded this app 3 times for my iPad and get the same message that my phone number is not recognized...WHAT?!?!? My iPad receives Texts and FaceTime calls, so why won’t this app recognize the phone # that it seems to recognize for other apps? Does this mean that, because my iPhone is covered by safe wifi that my iPad is also covered? ### 1/5 — False Advertising! *2020-10-02, version 2.0.2* When I signed up for Safe wi-go it was advertised as free. When my bill started going up each month, I checked to see why. I found that I was being charged $3.99 + taxes each month. I was never told that the app was free for 1 month, then being charged $3.99 + each month. I am so disappointed in this under handed way of charging more money to loyal long time customers. ### 1/5 — CLASS ACTION LAWSUIT waiting to happen *2020-03-05, version 2.0.2* Same as other reviewer that stated Verizon added this charge to my monthly bill because I downloaded this supposedly free app that doesn’t indicate in-app purchases. I never agreed to this subscription service. Luckily, I was able to have the charge removed, but how much money has Verizon collected? I feel a class action lawsuit is in their future. ### 1/5 — Good price, terrible execution. *2020-02-27, version 2.0.2* For some reason it doesn’t work with certain networks. At home it connects to the server. At work it doesn’t connect and the button never turns green. It doesn’t allow any network traffic to go through, it just gives an error message anytime I try to connect. ### 1/5 — Not worth $4 a month for a non existent connection *2020-01-17, version 2.0.2* Signed up for this joke of a service and it's been nothing but trouble. It always screws up my Wi-Fi connection process, never connects to a server, and whenever I try to remove the service from my Verizon account all together it refers me to the my Verizon app. Every time I've tried that other method it gives me an error message saying I can do that right now. I've even tried a freaking browser with no success. I want this service off my account now! It's not worth $4 a month for VPN that never works! It's nothing but a complete waste of money! ### 1/5 — I’m paying but can’t use it *2020-01-16, version 2.0.2* I have paid for this and I am still paying but for two months the system has been down. What’s going on??? It says every time I try to connect that “We’re having trouble connecting with Safe-Wi-Fi and to try again later. I call about it only to be told, I cannot get it. Am I being excluded from a service because of something? Explain why I am not getting it, but I can sure the world pay for it. ### 1/5 — False advertisement *2019-12-13, version 2.0.2* Beware of getting this......for starters, it’s supposed to work and protect your phone against WiFi connections that aren’t secured. Well, it caused WiFi to basically not work at all for me. Also, nowhere in the description of this app does it say there is a monthly charge of $3.99. Yet I’ve been seeing my monthly bill grow larger each month since I had it. Turned out it was because of this app. ### 1/5 — Very disappointed *2019-12-11, version 2.0.2* Given I am a Verizon customer, I thought this would be an easy and reasonably inexpensive VPN feature. I was very disappointed in the stability of the service. Sometimes it worked well. Most of the time it was didn’t. I kept it for 4 months to test it. Ultimately, I gave up. An overall frustrating experience. ### 2/5 — VPN icon fails to appear *2019-11-11, version 2.0* FIX THIS APP!! As of November 2019, the Verizon VPN still fails to appear in the upper left-hand corner of my iPhone when I turn the VPN on. This is a major hassle since I can never tell if I am on VPN or not. In order to determine if the VPN is working, I have to go to the iPhone Settings where I discover that sometimes the VPN is on, and sometimes it’s not. Meanwhile, I am burning through my data plan. I’m beginning to think this is a ploy by Verizon to get me to “upgrade” to a more expensive Unlimited Data plan. ### 1/5 — Doesn’t work *2019-11-10, version 2.0* I downloaded and set up this app about two weeks ago. I connect to 3-4 Wi-Fi networks a day and this app hasn’t worked one time. I regularly get notifications from the app that there is no internet on wifi and I should check my connection and try again. My Wi-Fi is working just fine every time I get this notice. I tried to unenroll from this service today and ironically I get an error that my request can not be completed and I should try again later.....of course!! Also not once when I enrolled did it say that this was a free 30 day trial and would be $3.99 a month after, I found this out when googling reasons why the app might not be working. ### 1/5 — Don’t waste your time or $ *2019-11-04, version 2.0* I signed up for this five months ago. It has never worked. What’s worse is that when you try to cancel on VZ website, you get an error message that tells you to try later! It’s been five months now and each month I have to request the fee reversed and the service cancelled. I spend 20 minutes doing this each month because they can’t cancel it either!!! Just did it again with the same issue (supervisor can’t cancel it and needs to look into it). ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t connect *2023-09-03* Many issues. No one ever gets back with to help solve issues ### 1/5 — WiFi Secure *2023-06-23* It logs off and on of safe WiFi while your logged in ### 1/5 — Not working junk. *2023-06-14* This app has been dead for a long time. Bad for verizon developing apps that they can’t maintain. ### 1/5 — Safe Wi-Fi won’t work *2023-03-12* Will not connect keeps saying try later. Try later never works. ### 1/5 — Doesn’t want to connect to the Wi-Fi at my house *2022-08-27, version 3.0.1* I have been trying to get it to connect for 2 weeks now and I get error message saying I need to connect to a Wi-Fi network in order to use it but I can’t get the stupid thing to connect when my phone is already connected to the Wi-Fi have no clue as to what or why it’s like this but getting frustrated with it and I’m about to delete the app ### 1/5 — Brand new pro max. Techs need to make sure working at set up. *2022-06-09, version 3.0.1* Didn’t work. They wasted allot of time. Why isn’t Wi-Fi secure not working. Expensive Phone. ### 1/5 — Wiwf *2022-05-22, version 3.0.1* It never connects ### 1/5 — Not really helpful for my on the move life style *2022-04-23, version 3.0.1* I travel climbing cell phone towers for T-Mobile and Dish Wireless. They both offer me service at a discounted rate for there too plans. Plus a free phone once a year. I choose not to use that service provider because when I cut power to the tower to do an upgrade I would totally loose service. So I choose to go with Verizon Wireless for there support in customer service and reliable coverage. But…… they offer insurance on there IPhones and it says like 20/30$ for screen replacement lies lies lies lies they just told me 240$ after I was in a wreck that was determined by the Georgia state patrol to not be my fault and my phone screen was busted. I called and talked to the support manager and he all out said he did not care about my wreck and he would not hold up the the insurance plan I pay 20 $ a month for to have my phone fixed if anything were to happen. So now I’m just out of luck on a phone and have to buy a hole new one and guess what. Verizon just told me I don’t qualify for an upgrade or financing to help me get a new device. Some things are a lie and they do not stand by there word or help there years long customers. ### 1/5 — App want work *2021-12-07, version 3.0.1* The app doesn’t work at all. ### 1/5 — Cancel this “Free. App *2021-09-05, version 3.0.1* Cancel ## Most praised reviews (10 highest-rated) ### 5/5 — App *2022-02-23, version 3.0.1* Great ### 5/5 — I cannot sign In it’s says user already has premium mds subscription *2020-12-04, version 2.0.2* I cannot sign in it’s says user already has premium MDS Subscription but actually safe Wi-Fi Is always the best service to use is the ever going to be updated thank you Jeff ### 5/5 — Internal Server Error *2019-09-29, version 2.0* Unable to open app on iPhone (IOS13). I get an Internal Server Error. I was able to download and set up on my IPad (IOS10) with no issues. Updated with 5 stars. It is now working perfect with IOS13! This should be a MUST HAVE for everyone! ### 5/5 — Great Concept Awful Application *2019-09-05, version 2.0* The concept of this app is great. The functionality is garbage. The VPN will connect as soon as I connect to a WiFi network and then I’ll immediately be disconnected from that WiFi network. I cannot reconnect until I turn the VPN off, which kind of defeats the purpose of having it to begin with. I’m pretty unhappy I paid more for a bundled feature package to have this feature that is unusable in its present iteration. Update: I submitted screen captures to support and was assured that even though the WiFi icon disappears I am still connected to to the network through the secure VPN. They stated they’re working to fix the display issues. The quickness of the response as well as the assurance my data is being routed through WiFi and not cellular satisfies me. Thank you for the quick response! **Developer response:** Hello Justin - We thank you for taking the time to leave the review and apologize for the experience. To investigate further, we would invite you to email us directly at safewififeedback@verizonwireless.com. Thank you. Your Safe Wi-Fi Support Team ### 3/5 — VPN *2022-12-30, version 3.0.1* Desperately needs to be updated. An update to the UI could be nice too. ### 3/5 — Internal Server Error *2019-10-02, version 2.0* I keep receiving Internal Server Error when starting up the app. Update - I was able to resolve this issue by deleting the app and reinstalling it. If you upgrade from iOS 12 to 13 there is some issue where you have to reinstall Safe Wi-Fi. ### 3/5 — Deceptive and Fraudulent Marketing Practices *2019-07-09, version 1.3.14* The app itself does a good job of protecting the user while surfing public WiFi. The best part is the auto On/Off feature. However, there is a BIG problem. I am a long-time Verizon customer. I was alerted to Verizon's "free" Safe WiFi App and decided to download it. I believed that Verizon had a genuine interest in protecting my mobile communications and would not put money ahead of providing this desperately needed service. There are plenty of other opportunities to find additional revenue streams throughout its business model. Verizon wouldn't sacrifice its customers' mobile security for the sake of the almighty dollar... would it? Apparently, it does! Despite listing the app in the Apple Store as "Free" versus "Free+ (offers In-App Purchases)", Verizon has begun to charge me $3.99 per month to protect me. A subscription where I was never notified of a trial period nor was ever prompted to click to accept such terms. I have to pay the big, bad Verizon mob protection money to keep me safe when I'm out in the mean streets. Unbelievable! I either want Verizon to provide this service for free or clearly advertise it as an app that is free to download, but requires a subscription to use. ### 3/5 — Seems to work *2019-06-21, version 1.3.14* I confirmed the app is not free as advertised in the My Verizon app. However, after searching for similar apps with VPN services, I was unable to find another that offers automatic VPN when connecting to an untrusted network for the same low price of $4/mo for all devices on my Verizon bill. So far that feature appears to work, so I will continue to assess the app during my 30-day trial and update my review as needed. ### 3/5 — Good idea, but... *2019-06-18, version 1.3.14* Good idea, but never really seemed to work. Dropped my WiFi every time I used it. Got to be a pain to go back and reconnect. Not on an unlimited plan so was a big deal to be on WiFi, especially at home! Definitely not worth paying for ### 3/5 — Is this the right app? *2018-09-11, version 1.3.12* First of all, I don’t understand why I have to have so many separate apps from Verizon to do the things that seem like they should all just come with the service. What am I paying for again? And why doesn’t my cell phone company automatically want to protect me? Why do I have to jump through hoops to get the protection that should already be provided? Further, is this free or not and is it supported on Apple iOS or not? The web site says that Security & Privacy Single Device is free and that Multi-Device is $7/mo. But when I try to run the app (which I shouldn’t need to download separately) it wants me to sign up for the $4/mo Multi-Device plan. Huh? At this point, I am more willing to risk the dirty public Wi-Fi than go down this confusing road... Get your website and your app to jive. More importantly, put the functionality all together in a single source (app). Most importantly of all - make it invisible to the user because it’s included in the service plan on the back end. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*