# SafeAuto

> Mobile insurance management for policyholders, including payments and claims. (iPhone/iPad app by Safe Auto Insurance Company.)

- Source: https://appshunter.io/ios/app/safeauto/id775844577 (this page in markdown: same URL + `.md`)
- Developer: [Safe Auto Insurance Company](https://appshunter.io/developer/775844580)
- Category: Business, Finance
- Price: Free
- Rating: 1.43/5 from 423 App Store ratings · 51 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.4 · 92 MB
- Released: 2013-12-13
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/safeauto/id775844577/reviews.md

## What is SafeAuto?

The SafeAuto mobile app puts the protection of SafeAuto right in your hands.

Here are some things you can do with the SafeAuto App: 
 * View coverages, ID cards, documents and policy details 
 * Make a payment and view payment history 
 * Chat with a customer service representative 
 * Report a claim

## Key features

- View policy details and ID cards
- Make payments and view history
- Chat with customer service
- Report a claim
- Access documents

## What do users think of SafeAuto?

Overall sentiment: negative

**Pros**

- 💰 Affordable insurance rates
- 👍 Simple quote process with minimal input
- 📱 Works well once initial setup is complete
- 💬 Helpful support buttons for questions
- 🌐 Website browser access as alternative

**Cons**

- 🐛 App crashes frequently and is unstable
- ❌ Cannot log in or access account
- ❌ Unable to view policy information
- ❌ Cannot add policy to app
- ❌ Cannot make payments through app
- ⏱️ Extremely slow load times and buffering
- 🔄 Requires repeated app reinstalls to function
- 📧 Confusing email notifications with broken links
- 🚫 Face ID feature breaks the app
- 💳 Unexpected fees charged without clear disclosure
- 📞 Poor customer service and communication
- 🌍 Overseas call center with language barriers
- ⚠️ Claims processing extremely slow
- 🔐 Login credentials not recognized after updates
- 🎯 Inconsistent account information display

**Commonly reported bugs**

- App crashes when accessing profile section
- Login fails with 'information not valid' error
- Policy number entry not recognized
- Proof of insurance cannot be displayed
- Face ID feature causes app to break
- App force closes when adding policy
- Endless loop when attempting to add policy
- Failure to fetch data error on login
- App logs out randomly after updates
- Payment processing fails or hangs
- App does not save login credentials
- Profile section kicks user out of app
- Bad gateway errors
- App hangs indefinitely
- Password reset functionality broken
- Auto-pay enrollment portal loops back to login
- App not recognizing valid credentials after updates
- Inconsistent account status display
- Delayed payment reflection (4+ days pending)

**Most requested features**

- Touch ID or biometric login
- Apple Wallet integration for digital insurance cards
- Auto-pay setup functionality
- Policy editing and management features
- Claims reporting through app
- Better error messages and troubleshooting guidance
- Faster data synchronization
- Offline access to insurance card
- Real-time payment status updates

## Recent user reviews (10 of 51)

All indexed reviews: https://appshunter.io/ios/app/safeauto/id775844577/reviews.md

### 1/5 — WTH

*2023-03-28*

I had really thought it could not be as bad as the review I read. I just got insurance, $200 a month, download the app, and you cannot do anything. It crashes every time I try to go to my profile, can’t put in a policy number, can’t see proof of insurance, nothing. My 8th grader designed an app that works better. And I don’t mean it has bugs, I mean it flat out does not work.

### 5/5 — Excellent Application

*2022-11-16, version 3.23*

I downloaded the application the same night I started my insurance. I also setup my login information the same night.

After waiting 24 hours I couldn’t get any information. That’s fine I had already printed everything. I called and was informed that it could take up to a week and so it did. No big deal. Once it works, it works like a champ.

### 1/5 — App not updating properly

*2022-11-11, version 3.23*

When logged in my account is showing up to date, however the last time it shows that the account was updated was over a month ago. I’m receiving emails that my bill is due but when I went to make a payment it says nothing due and account up to date. Had to delete the app and redownload the app. Ended up making my payment online on the website.

### 1/5 — Horrible need to be fixed asap

*2022-11-11, version 3.23*

Just started a new policy and I’m unable to view it because of error messages I mean what’s the point of having the app if everything u click on is an error smh gotta do better

### 1/5 — ** FIX THE APP PLEASE!!!!! **

*2022-11-06, version 3.23*

The app doesn’t even load after logging in which makes it nearly impossible to find your insurance card, you have to go through the website and dig through your documents to get to your insurance card. Please fix the app 🙏

### 1/5 — Worst app ever

*2022-10-13, version 3.20*

I can’t even get my policy up to view it. Nothing works. Like I almost thought I was being scammed with this company. It’s 2022. Hire someone to work on the app because this is ridiculous . I can’t get nothing to work. I enter my policy number and nothing comes up. This is a joke

### 1/5 — Horrible app

*2022-10-10, version 3.20*

Was over charged and had to pay twice just to get started, the app won’t let you view your policy, won’t make it easier to pay bills. Should have looked into it further before going with this company would not recommend and will never be using SafeAuto or recommending it to anyone

### 1/5 — App not responding well

*2022-09-15, version 3.20*

Haven’t been able to add my policy to the app it keeps giving me 2 different error messages. So i have to go online to get my insurance cards or pay my bill i can sign up for auto pay because i can’t add my policy through the app.

### 1/5 — Crashes Constantly

*2022-09-07, version 3.19*

I just bought a policy and I cannot add it to the app. I keep getting an error message. Also, when I go to My Profile, it crashes every time. Tried deleting app and reinstalling but still same issues.

### 1/5 — No stars

*2022-08-09, version 3.18*

This crAPP doesnt work, it says it cant find my policy and ive had it for a whole month. I Needed to show proof of insurance and couldnt now i have to go to court or the bmv on one of my very limited off days just to show i have insurance when if i had a working app that is supposed to be there for my convenience i could save my time. Do better SA

## Frequently asked questions about SafeAuto

### What can I do with the SafeAuto mobile app?

The SafeAuto mobile app allows you to manage your insurance policy conveniently. You can view your coverages, ID cards, important documents, and detailed policy information. It also enables you to make payments, review your payment history, report a claim, and chat directly with a customer service representative.

### Is the SafeAuto app free to use?

Yes, the SafeAuto mobile app is free to download and use. There are no additional costs associated with accessing your policy information, making payments, or reporting claims through the app.

### How do I make a payment through the app?

Within the SafeAuto app, you can navigate to the payment section to make a new payment. The app also provides access to your payment history, allowing you to track past transactions and ensure your account is up to date.

### What if I need to report a claim?

Reporting a claim is streamlined through the SafeAuto mobile app. You can initiate the claims process directly within the app, providing the necessary information to start your claim efficiently.

## Version history (last 1 release)

### 3.23 — 2022-11-02

Bug Fixes:  Corrected issues viewing Proof of Insurance card

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*