# SafeAuto — user reviews

> 51 indexed App Store user reviews of SafeAuto by Safe Auto Insurance Company, rated 1.43/5 from 423 ratings.

- Source: https://appshunter.io/ios/app/safeauto/id775844577/reviews
- App overview in markdown: https://appshunter.io/ios/app/safeauto/id775844577.md
- Rating breakdown: 5★ 31 · 4★ 8 · 3★ 7 · 2★ 21 · 1★ 356

## What do users think of SafeAuto?

Overall sentiment: negative

**Pros**

- 💰 Affordable insurance rates
- 👍 Simple quote process with minimal input
- 📱 Works well once initial setup is complete
- 💬 Helpful support buttons for questions
- 🌐 Website browser access as alternative

**Cons**

- 🐛 App crashes frequently and is unstable
- ❌ Cannot log in or access account
- ❌ Unable to view policy information
- ❌ Cannot add policy to app
- ❌ Cannot make payments through app
- ⏱️ Extremely slow load times and buffering
- 🔄 Requires repeated app reinstalls to function
- 📧 Confusing email notifications with broken links
- 🚫 Face ID feature breaks the app
- 💳 Unexpected fees charged without clear disclosure
- 📞 Poor customer service and communication
- 🌍 Overseas call center with language barriers
- ⚠️ Claims processing extremely slow
- 🔐 Login credentials not recognized after updates
- 🎯 Inconsistent account information display

**Commonly reported bugs**

- App crashes when accessing profile section
- Login fails with 'information not valid' error
- Policy number entry not recognized
- Proof of insurance cannot be displayed
- Face ID feature causes app to break
- App force closes when adding policy
- Endless loop when attempting to add policy
- Failure to fetch data error on login
- App logs out randomly after updates
- Payment processing fails or hangs
- App does not save login credentials
- Profile section kicks user out of app
- Bad gateway errors
- App hangs indefinitely
- Password reset functionality broken
- Auto-pay enrollment portal loops back to login
- App not recognizing valid credentials after updates
- Inconsistent account status display
- Delayed payment reflection (4+ days pending)

**Most requested features**

- Touch ID or biometric login
- Apple Wallet integration for digital insurance cards
- Auto-pay setup functionality
- Policy editing and management features
- Claims reporting through app
- Better error messages and troubleshooting guidance
- Faster data synchronization
- Offline access to insurance card
- Real-time payment status updates

## Newest reviews (16 of 51)

### 1/5 — Can’t even put my policy on my profile

*2022-05-09, version 3.16*

I just got a new policy. Well, my old one was there. Deleted that just fine. Go to add new policy, says it cannot fetch it or there was a problem. In all ways available to search your policy, it won’t find jack. Then when you go to your profile, goes right to your phones Home Screen. It completely kicks you out of the app!! Worst billing/pay/profile account I have ever seen!!!

### 1/5 — Trash

*2022-02-04, version 3.14*

After 2 years with Safe Auto I couldn’t take it anymore and I went with a better company (Progressive) and I was charged over $260/year less for BETTER coverage. The last year I haven’t been able to log in to the app. Hard to go paperless when your app is such trash and I can’t access my insurance information through it. Making payments was a nightmare. I couldn’t pay online so I had to call and deal with an overseas call center agent that couldn’t understand me as much as I couldn’t understand her. If you need car insurance you can definitely find a better company than Sare Auto.

### 1/5 — Please fix your application

*2022-01-22, version 3.14*

In the current digital age it is important to view, pay, make changes to policies and report claims at moments notice. The application doesn’t allow you access your policy. Logging in you immediately get a failure to fetch data error. Attempting to add the policy to the account sends you in a endless loop with no results or remedy. Keep holding on to the app in hope that an update will repair the issues. Update after update with no change. Figured if enough complaints and concerns with users that the application would be fixed. No prevail yet. Spoke to customer support and reports are deaf ears due to non department obligations. As a company and personal experience with SafeAuto I have positive recommendations. Their online and application needs repair. Calling, reaching a customer service representative is the only solution to access assistance, which is outstanding in my experience. Hope that these concerns don’t fall into a pointless suggestion box that is filled into to digital dumpster at the end of each review meeting.

### 1/5 — Absolute trash.

*2021-11-03, version 3.12*

This is without a doubt the most poor quality service I’ve ever received through a company. I have had to delete and reinstall this app an exceedingly growing amount of times, my rates for being my first policy in my name are good, but the service makes the slightly lower rates absolutely not worth it. My next plan of action is to find a new insurance company, I suggest all do the same.

### 1/5 — Disappointed and frustrated

*2021-09-24, version 3.12*

I have had nothing but problems doing anything in the app. Getting notifications that my bill is available does me no good if I cannot access my account this way. It’s a total pain realizing that I have to log in through a browser. 

Even through the email notifications, it states “Easily pay without logging in by clicking the Quick Pay button”.

It is not easy or quick and you still have to log in.. only for it to tell you that you’re not a valid user. 

And forget about quickly accessing insurance cards. For what I am personally being charged, a functional app is pretty much a requirement.

### 1/5 — Nightmare trying to do anything

*2021-09-09, version 3.11*

When I first got my policy I couldn’t access it because they fail to tell you the # you get that is supposed to be your policy I had to add “OH” in front of it, I had to call customer service to find that out. And the app is awful doesn’t save my login, passwords don't pop up for it. Its the most inconvenient app I have ever used. I cant see future payments or anything. Would not recommend unless they are giving you a great rate !!

### 1/5 — Frustrated

*2021-08-16, version 3.11*

I’ve only had this app down loaded for a couple of hours and can’t accomplish anything! Kept getting a no host message, could not add my debit card, just keeps buffering at every entry although information not completely entered! Very disappointed, deleting!!

### 1/5 — Update not working

*2021-08-12, version 3.11*

It appears the update caused more problems than what it fixed. I am unable to make a payment. Last month I tried multiple times. I couldn’t get through to anyone via Chat and when I called, a recording came out saying they were having technical difficulties. My plan was termed and late fees added by the time I was able to get through to someone to make a payment. This month, the app still wouldn’t take a payment so I had to chat with 2 different reps just to make a payment. I hope this gets fixed because it is very frustrating and not good for business.

### 1/5 — Mix feelings

*2021-08-11, version 3.11*

Since they changed everything from the app to website. To start no issues logging into app that part is fine. But not being able to make changes to my policy I want is where I’m getting blood boiling aggravated with neither the app or website. At least with the app I can see my policy because the website I can log in and that’s about it I click on the edit my policy and all it does is refresh the page and then same thing happens when I on click on the policy number. SafeAuto seems to falling over the years it’s been a month and half since my wife wrecked her car and the check still hasn’t been issued. May have to look into another company once that it finally over with.

### 1/5 — Fix you app

*2021-07-29, version 3.10*

If you want to keep customers happy and everything running , fix your app. If your making a payment and the app continues to kick the customer out that would be a BIG PROBLEM that would need to be addressed ASAP. Right

### 1/5 — Worse than imagined

*2021-05-27, version 3.7*

I can hardly pay my bills or do much of anything when it comes to this company. The mobile app is beyond trash. I can’t do anything for the “bad gateway” “error” or crashes that plague the app. Then there is the website it’s self and honestly it’s only a degree better than the app. You charge me a $6 or more fee for “convenience” but I struggle seeing how anything is convenient. From a business stand point, I’d be embarrassed to even have my company operate with quality this poor. I would almost rather cancel the account than deal with the pain of trying to do anything on your platforms. 
Personal opinion: App/Website is trash to be polite. I’d be embarrassed to promote such garbage.
If needed I’ve got plenty of screen recordings to show how this is basically useless

### 1/5 — Worse app

*2021-04-29, version 3.6*

This app is the worst I’ve ever downloaded it’s so bad I’m going to have to change insurance just because of the app 
Doesn’t let me log in keeps say error turned on and off my phone and still same problem.

### 1/5 — Worst Insurance App and it’s 2021

*2021-04-26, version 3.6*

Very terrible app! It’s sad that after so long they still won’t fix anything! Instead they want you to pay your bill without logging in. I’m seriously thinking about switching insurance companies!

### 1/5 — Awful

*2021-04-12, version 3.5*

An update logged me out, and as I tried to sign in again, it said my account doesn’t exist. I literally got an update from the same email today saying my bill is due it three days. How can I pay if my account was deleted by you? Guess I’m getting free insurance

### 1/5 — Safe auto scams their clients. STAY AWAY

*2021-03-30, version 3.4*

My car insurance with SafeAuto was till Mar 16th. I called them on 16th to see what my new premium will be if I renew. They told me that I will have to pay for next 6 months if I want to check my premium but if I don't go with them, they'll refund my money without any cancellation fees. I went ahead and made the payment. The renewal fees were too much compared to Geico and I didn't go with SafeAuto. But to my surprise, I found that I was charged cancellation fees just to know the renewal amount! STAY AWAY FROM THIS COMPANY and give your business to someone who runs business valuing customers. I already sent mass email to all my coworkers and I will make sure to spread the word about how they scam customers. SHAME ON YOU SAFE AUTO.

### 1/5 — Ridiculous.

*2021-03-18, version 3.2.1*

Stop putting out updates if its never gonna work. I’d rather the old poor maintenance , where you had to log in with your policy number app. At least i could log in and pay my bills -_- .

## Most critical reviews (10 lowest-rated)

### 1/5 — WTH

*2023-03-28*

I had really thought it could not be as bad as the review I read. I just got insurance, $200 a month, download the app, and you cannot do anything. It crashes every time I try to go to my profile, can’t put in a policy number, can’t see proof of insurance, nothing. My 8th grader designed an app that works better. And I don’t mean it has bugs, I mean it flat out does not work.

### 1/5 — App not updating properly

*2022-11-11, version 3.23*

When logged in my account is showing up to date, however the last time it shows that the account was updated was over a month ago. I’m receiving emails that my bill is due but when I went to make a payment it says nothing due and account up to date. Had to delete the app and redownload the app. Ended up making my payment online on the website.

### 1/5 — Horrible need to be fixed asap

*2022-11-11, version 3.23*

Just started a new policy and I’m unable to view it because of error messages I mean what’s the point of having the app if everything u click on is an error smh gotta do better

### 1/5 — ** FIX THE APP PLEASE!!!!! **

*2022-11-06, version 3.23*

The app doesn’t even load after logging in which makes it nearly impossible to find your insurance card, you have to go through the website and dig through your documents to get to your insurance card. Please fix the app 🙏

### 1/5 — Worst app ever

*2022-10-13, version 3.20*

I can’t even get my policy up to view it. Nothing works. Like I almost thought I was being scammed with this company. It’s 2022. Hire someone to work on the app because this is ridiculous . I can’t get nothing to work. I enter my policy number and nothing comes up. This is a joke

### 1/5 — Horrible app

*2022-10-10, version 3.20*

Was over charged and had to pay twice just to get started, the app won’t let you view your policy, won’t make it easier to pay bills. Should have looked into it further before going with this company would not recommend and will never be using SafeAuto or recommending it to anyone

### 1/5 — App not responding well

*2022-09-15, version 3.20*

Haven’t been able to add my policy to the app it keeps giving me 2 different error messages. So i have to go online to get my insurance cards or pay my bill i can sign up for auto pay because i can’t add my policy through the app.

### 1/5 — Crashes Constantly

*2022-09-07, version 3.19*

I just bought a policy and I cannot add it to the app. I keep getting an error message. Also, when I go to My Profile, it crashes every time. Tried deleting app and reinstalling but still same issues.

### 1/5 — No stars

*2022-08-09, version 3.18*

This crAPP doesnt work, it says it cant find my policy and ive had it for a whole month. I Needed to show proof of insurance and couldnt now i have to go to court or the bmv on one of my very limited off days just to show i have insurance when if i had a working app that is supposed to be there for my convenience i could save my time. Do better SA

### 1/5 — Very Poor Quality App👎🏼

*2022-08-03, version 3.18*

To start this off I can’t even log in. I try to add my policy and it doesn’t even allow that and force closes the app..? Can you guys not fix an app???? I mean come on and when I first started my policy with you guys he told me to start auto renewal payments because it can take a few days to go through if I don’t use auto renewal? Is that your way of getting peoples money faster? I pay on time everytime and this app says otherwise.

## Most praised reviews (8 highest-rated)

### 5/5 — Excellent Application

*2022-11-16, version 3.23*

I downloaded the application the same night I started my insurance. I also setup my login information the same night.

After waiting 24 hours I couldn’t get any information. That’s fine I had already printed everything. I called and was informed that it could take up to a week and so it did. No big deal. Once it works, it works like a champ.

### 5/5 — Easy interface

*2021-01-28, version 3.1.1*

It was really fast and simple. Minimal input needed to receive a quote. Help buttons made it easy to find an answer when I had a question.

### 4/5 — Seems ok

*2021-01-25, version 3.1.1*

Oh gosh these reviews are horrible. I’m new to safe auto so I guess I came in on this new update cuz it’s working fine for me. I can log onto the app with my Apple ID. I can view my card digitally and make a payment HOWEVER when I try to sign up for automatic payments it takes me to some management portal site. I have to enter my policy number-DOB- and zip I think and then u supposed to click add account but then it does nothing and there’s nothing that tells u that u have to then go to your email. I just so happen to be on my emails when I saw they emailed me a confirmation which says ‘ You are now successfully enrolled in SafeAuto's Policy Management site. You can now view and make changes to your policy, make a payment, view documents, and sign up for automatic payments at any time’

So then u click the button to log into your account but when u do that guess what... it takes u to the management portal again and ask for the same info. So for now I can’t do auto payments if I wanted to but other than that the app seems to work as expected.

### 3/5 — Really stripped down app.

*2017-12-04, version 2.2.0*

The app shows basic information but it needs some updates like Touch ID login, Wallet integration so i can add my Card to the Wallet and view them without having to open and sign in to the open every time

### 2/5 — Face ID breaks the app

*2022-07-28, version 3.18*

this app definitely needs a lot of bugs fixes!! when i try to use the face id feature it literally breaks the app and always give an error message and then i have to re download just to have access to the app. can’t even view my policy either

### 2/5 — It’s a good company with POOR App

*2022-02-19, version 3.14*

I’ve been using SafeAuto for a long time, it’s affordable and saves the day but their App definitely needs some upgrades. I was unable to add my policy, the app shutdowns itself every after trying to login. There are some big problems with the app’s dynamics.

### 2/5 — Great Insurance, Terrible app

*2021-04-30, version 3.7*

Ever since the Dec 2020 update, this app has become completely unusable!! There has been two updates since then, and the app is still crashing, and unusable. You cannot log in or view any of your documents. Fix the app!!! Tired of paying my bill over the phone.

### 2/5 — Old App Was Better!

*2021-02-01, version 3.2.1*

I am able to login to the BROWSER and access my account using my original login credentials. However, I preferred using the convenience of the old app. New app does NOT recognize my original login info. In terms of app updates, sometimes it’s BEST to leave well enough ALONE!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*