# Safeco Mobile

> Mobile insurance management app for policy access, payments, and claims. (iPhone/iPad app by Safeco Insurance Company of America.)

- Source: https://appshunter.io/ios/app/safeco-mobile/id1191491672 (this page in markdown: same URL + `.md`)
- Developer: [Safeco Insurance Company of America](https://appshunter.io/developer/409889438)
- Category: Finance, Productivity
- Price: Free
- Rating: 4.80/5 from 192,223 App Store ratings · 205 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 253 MB
- Languages: American English
- Released: 2017-01-30
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/safeco-mobile/id1191491672/reviews.md

## What is Safeco Mobile?

Important update: Safeco is now Liberty Mutual. 

Download the Liberty Mutual app on the App Store. 

What you need to know 

This won’t change your current coverage, price, services, agent, claims rep, or claim experience 

If you’re participating in RightTrack, all your trips and scores will be the same  

The Safeco app will be discontinued  

Check your email or our site for more info  

Download the Liberty Mutual app on the App Store and log in with your same username and password 

 

Permissions needed for RightTrack users 

RightTrack uses foreground services to enhance user safety, ensure accurate trip recording, and provide valuable feedback to the user regarding their driving behavior. It's essential for detecting when you start a drive and to accurately log the route taken, driving behavior, and other relevant metrics. 

The service is activated when you begin driving. This is detected through user interaction with the app and/or automatic detection algorithms that recognize driving activity. 

RightTrack collects data such as speed, acceleration, braking, and route information, which are needed for assessing driving behavior and providing feedback for safer driving practices.

## Key features

- Digital insurance cards
- Policy management
- Bill payment
- Claim filing and tracking
- Agent contact
- Roadside assistance

## What do users think of Safeco Mobile?

Overall sentiment: negative

**Pros**

- 🚀 Convenient access to insurance information
- 👍 User-friendly app interface
- 💡 Helpful for accessing insurance cards quickly

**Cons**

- 🐛 Inaccurate trip tracking and scoring
- 🔍 Limited functionality compared to website
- 🤔 Overly sensitive to normal driving behaviors

**Commonly reported bugs**

- Crashes and freezes when trying to access certain features
- Inconsistent login and account management issues
- Incorrect or missing policy information

**Most requested features**

- Ability to print or save insurance documents
- Improved location tracking and driving evaluation
- More customization options for the app

## Recent user reviews (10 of 205)

All indexed reviews: https://appshunter.io/ios/app/safeco-mobile/id1191491672/reviews.md

### 1/5 — Horrible customer service

*2026-08-03, version 5.3.0*

Will rip you off if you change insurance

### 1/5 — Use to work fine

*2026-04-24, version 5.0.0*

Can not update my payment settings or use the delay my payments option. Will not submit. App use to work just fine now glitches galore.

### 1/5 — Terrible tracking idea

*2026-04-22, version 5.0.0*

So they decide that your phone and solely your phones gps system is sufficient enough to track “hard braking” this fails to account for the plethora of situations in which you are not at fault for having to brake harder than 8 mph a second. Wether it be a sudden stop of the person in front of you or a light changing too fast they will track it and put the blame on you. Additionally they will ding you for rapidly accelerating regardless of your starting speed so quite literally pulling away from a stop sign a little too fast for your PHONE to track not even the car you will be dinged also as many others have stated getting on to a highway they basically want you to dangerously merge and not get up to proper speeds. Essentially if you blow through red lights at 50 miles over the speed limit as long as you didn’t accelerate or stop too hard you’ll be good.

### 1/5 — Liberty Mutual Link Broken

*2026-04-18, version 5.0.0*

Safeco username and password doesn’t work on Liberty Mutual’s app.

### 5/5 — Positive review of Safeco Insurance

*2026-04-17, version 5.0.0*

Safeco is a great company.  They have handled a couple of policies and they have been timely and fair.

### 4/5 — Breaking

*2026-04-13, version 4.37.0*

Breaking is too critical while driving in city and around traffic lights.

### 1/5 — Closes every time

*2026-04-13, version 4.37.0*

This app is the worst. It used to work fine for a few months and now it just closes on its own after I log in. I can’t even see my policy or billing.. nothing it just crashes and closes in seconds. Please fix it!

### 5/5 — Crashes!

*2026-04-07, version 4.37.0*

This app crashes like crazy on iPhone 16.

### 1/5 — Terrible

*2026-04-05, version 4.37.0*

The app is just as terrible as the company. No customer service, insanely high rates, doesn’t communicate with the department of motor vehicles.. they appear to be predatory and i perceive them as a criminal organization.

### 1/5 — The app crashes 100% of the time

*2026-04-04, version 4.37.0*

I am not sure if something changed, but over the past 24 hours I have had the app immediately force close ~20 times. Each time I try it's the same behavior: The app opens correctly when not logged in, but once I click continue to log in with my account, it just shuts down and closes out. 

I have re-installed it a few times, and restarted my phone - I am assuming a bug of some sort got pushed to the app potentially.

## Frequently asked questions about Safeco Mobile

### What can I do with the Safeco Mobile app?

The Safeco Mobile app allows you to manage your insurance policies, access digital insurance cards, pay your bills, and file or track claims. You can also contact your agent and access roadside assistance.

### Is the Safeco Mobile app free to use?

Yes, the Safeco Mobile app is free to download and use. There are no charges for managing your policies, accessing information, or filing claims through the app.

### How do I access my insurance cards?

You can access your insurance cards with one touch within the app. They can also be saved to your Apple Wallet for quick access.

### Can I file a claim through the app?

Yes, you can easily file a claim directly through the app. You can also upload pictures of damage, get repair estimates, and track the real-time status of your claim.

### What information is available about my policy?

The app provides access to your coverages, allowing you to understand your policy details. It may also offer customized recommendations based on your insurance.

## Version history (last 5 releases)

### 5.4.0 — 2026-08-05

Safeco is now Liberty Mutual. Safeco customers can use the Liberty Mutual app and sign in with their existing Safeco login credentials.

### 5.3.0 — 2026-07-10

We just made some updates to help the app run smoothly and get ready for future enhancements.

### 5.2.0 — 2026-06-11

Big update! Safeco is now Liberty Mutual. Safeco customers can use the Liberty Mutual app and sign in with their existing Safeco login credentials.

### 5.1.0 — 2026-05-12

Big update! Safeco is now Liberty Mutual. Safeco customers can use the Liberty Mutual app and sign in with their existing Safeco login credentials.

### 5.0.0 — 2026-04-15

Big update! Safeco is becoming Liberty Mutual on April 25. Safeco customers can use the Liberty Mutual app and sign in with their existing Safeco login credentials.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*