# SafeNet MobilePASS+ — user reviews > 235 indexed App Store user reviews of SafeNet MobilePASS+ by Thales DIS (Singapore) Pte Ltd, rated 4.80/5 from 116,011 ratings. - Source: https://appshunter.io/ios/app/safenet-mobilepass-plus/id1056481326/reviews - App overview in markdown: https://appshunter.io/ios/app/safenet-mobilepass-plus/id1056481326.md - Rating breakdown: 5★ 102,886 · 4★ 7,096 · 3★ 2,027 · 2★ 695 · 1★ 3,307 ## What do users think of SafeNet MobilePASS+? Overall sentiment: neutral **Pros** - 🚀 Reliable - 🔒 Secure - 👍 Easy to use - 🚀 Quick and responsive - 👍 Convenient **Cons** - 🐛 Compatibility issues with iOS 17 - 🐛 Unreliable push notifications - 🐛 Bugs and glitches - 🐛 Slow performance - 🐛 Frequent token resets **Commonly reported bugs** - Tokens get out of sync - App crashes on startup with iOS 17 - Face ID/Touch ID not working consistently - Push notifications not working as expected - Enrollment and registration issues **Most requested features** - Add timer to show token expiration - Allow switching between multiple tokens on Apple Watch - Implement biometric authentication instead of PIN - Improve instructions and onboarding process - Provide better notification options ## Newest reviews (10 of 235) ### 2/5 — Slow passkey gen *2026-08-20, version 2.1.2* The 10 second delay between passkey generation is tedious…it takes about 2 seconds to copy/paste the keys when they are generated…sitting 8 more seconds before you can get a new one is tiresome. ### 3/5 — Requires phone restart to work *2026-03-04, version 3.0* Every few days, the app stops allowing me to unlock the passkey generator. Killing the app doesn’t work and I have to restart my phone. ### 5/5 — Rewiew *2026-03-01, version 3.0* It’s the Lizards Gizzards ### 5/5 — Great *2025-12-17* Great system and support ### 5/5 — Mr *2025-11-19, version 2.6.2* Accurately accurate!!!! ### 1/5 — It’slow *2025-09-29, version 2.6.2* It’s slow ### 3/5 — Problème iWatch *2025-09-22* J’ai révoqué le token car j’ai changé de mobile et depuis la validation depuis iWatch ne fonctionne plus malgré l’autorisation de la biométrie.. que faire pour désynchroniser les 2 ### 2/5 — Garbage *2025-08-19, version 2.6.2* Use Microsoft ### 1/5 — Bloated Minimalism *2025-08-05, version 2.1.1* The app is a replacement for an LCDscreen key dongle, and it manages to annoy every time. Why can’t I use Touch ID? Why do I have to click to copy? Why does the app BURN MY BATTERY DOWN when it’s left open? This could be a JavaScript applet and instead it’s an app that freezes my machine to ask “are you enjoying this?” Mmm. ### 5/5 — Top *2025-07-28* Fonctionne parfaitement ## Most critical reviews (10 lowest-rated) ### 1/5 — Bleh *2026-07-06, version 3.1.0* Bleh ### 1/5 — Stop bagging for reviews *2026-06-24, version 2.1.2* Stop begging for reviews ### 1/5 — Buggy poor latency *2026-06-02, version 3.0* Of all of them this is the worse. ### 1/5 — Nul ! *2026-05-28* Les codes proposés par l’application ne fonctionnent pas. Malgré le respect scrupuleux des contraintes demandées. Tu parles d’un système de sécurité, je n’accède plus à mes mails à distance … Bravo Thales ! ### 1/5 — FaceID doesn’t work anymore *2026-04-12, version 3.0* FaceID no longer works to open the app. I’m stuck in a loop of hitting the “unlock app” button, faceID scanning and giving me the green check, and then the “unlock app” button appearing again. And again. Perpetually. I’ve tried restarting my phone but it didn’t work. ### 1/5 — Stay Out of the Way *2026-01-18, version 3.0* A 2FA is supposed to be about efficient security. You know what’s not efficient? Popping-up a dialog to ask if I’m happy with the app. So, because some metrics-driven weenie had to get their fix, the app gets a low rating. If would be nice if the timeout for entering a pin were longer but I’m unsure if that’s this thing or a bad server config. ### 1/5 — Can’t read the numbers *2025-12-15, version 2.6.2* The numbers to choose from that are pushed to me are not visible. ### 1/5 — Stay away from this junk *2025-12-13, version 2.6.2* I upgraded to a new phone and all my apps worked perfectly on the new phone except this piece of junk. I lost access to all my work apps. Totally unacceptable. STAY AWAY FROM IT. ### 1/5 — No need *2025-11-25, version 2.6.2* I hate using these Authenticator apps - they are the Bain of my life !! ### 1/5 — I only use this app because I have to *2025-10-22, version 2.6.2* Duo is so much better. Why would you show me a code that is going to expire in a few seconds? Duo always shows me codes that will last for 30s ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-08-25, version 3.1.0* Safety net mobile pass is the most awesome way to prove who I am so I can log onto my work computer. Every time I see that six digit number I’m filled with Joy. ### 5/5 — Thank you! *2026-08-20* Thank you for making this app very easy to use from the start! I have worked with a few authenticating apps, and this is by far one of the seamless and fast apps to work with appreciate it when it comes to being able to work from. ### 5/5 — Judith Akuta *2026-08-14, version 3.1.0* Excellent ### 5/5 — Check point *2026-07-08* Always quick ### 5/5 — Ipsos *2026-06-24, version 3.1.0* Excellent ### 5/5 — Sufficient job *2026-06-22, version 3.0* Give me a code when I need a code ### 5/5 — Demande *2026-05-25* Très bien ### 5/5 — Schnell *2026-05-08* Das Programm läuft schnell und zuverlässig ### 5/5 — My Job makes me use it *2026-03-23, version 3.0* I had no choice in selecting the software but at least it works. ### 5/5 — Spd *2026-03-03, version 3.0* 5 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*