# SafeNet MobilePASS — user reviews > 129 indexed App Store user reviews of SafeNet MobilePASS by SafeNet, Inc., rated 2.30/5 from 114 ratings. - Source: https://appshunter.io/ios/app/safenet-mobilepass/id364682261/reviews - App overview in markdown: https://appshunter.io/ios/app/safenet-mobilepass/id364682261.md - Rating breakdown: 5★ 16 · 4★ 13 · 3★ 13 · 2★ 17 · 1★ 55 ## What do users think of SafeNet MobilePASS? Overall sentiment: negative **Pros** - ✅ Core functionality works reliably for authentication - 🔒 Provides secure token-based access - 📱 Eliminates need for physical hardware tokens - ⚡ Quick access to passcodes when working - 🎯 Simple and straightforward purpose **Cons** - 🐛 Frequent crashes and freezing issues - ❌ No biometric authentication (Touch ID/Face ID) - ❌ No Apple Watch support - 🖥️ Poor UI/UX design and dated appearance - 📱 Not optimized for iPhone X and newer screen sizes - ⚙️ Requires unnecessary clicks to access single token - 🔧 Cumbersome setup and manual configuration process - ♿ Accessibility issues with VoiceOver screen reader - ⌨️ Keypad positioned too low on screen - 🔤 Font size too small and hard to read - 🎨 Ugly app icon and visual design - 🔄 Removed 'tap to copy' functionality - 📵 Limited to one device, difficult to transfer tokens - 🚫 Broken enrollment links on some phones - ⚠️ Stability issues after updates **Commonly reported bugs** - App crashes on startup or during use - Freezes when entering PIN code - Keypad positioned too low, interferes with app closing - VoiceOver accessibility broken after updates - Font and UI elements too small - App stuck in 'Waiting' state - Enrollment link broken on most phones - Token setup fails on corporate sites - App repeatedly reinstalls itself - Haptic feedback removed in recent updates - Incompatible with iOS updates - Token transfer fails during app updates - Invalid activation code errors - PIN entry field not recognized by accessibility features **Most requested features** - Apple Watch integration for convenient access - Touch ID and Face ID biometric authentication - Default to single token without selection screen - Siri Shortcuts integration - QR code auto-setup like modern authenticator apps - Tap to copy passcode functionality - Support for iPhone X and newer screen sizes - iPad split-view support - Widget support for quick access - Remember last used token - Favorite or default token selection - Progress bar for token expiration countdown - Modern UI redesign - Support for third-party 2FA apps integration - Alphanumeric PIN options - Token transfer between devices - Haptic feedback restoration ## Newest reviews (17 of 129) ### 3/5 — Basic user features missing *2025-09-27, version 8.4.18* Have to use this for work but seeing that I have only one token, shouldn’t there be an option to have that display when I open the app? Having to tap the only token to show my OTP feels like your grandpa coded this. ### 2/5 — Needs a facelift *2022-03-14, version 8.4.12* No biometrics .. and have to click on the token to see the token.. why ? Why can’t I just open the app and see a list of tokens life the major players have ? ### 4/5 — Please develop for Apple Watch *2022-02-14, version 8.4.12* Please develop the app for Apple Watch ### 2/5 — Still no Watch Integration? *2021-02-01, version 8.4.12* This app has just one job. It’s like it was MADE for the Apple Watch...except that’s the one thing it doesn’t do. 2014 called: they want their app back. ### 4/5 — Needs Apple Watch app!!!!!!!! *2021-01-26, version 8.4.12* For those of us that needed to obtain frequent tokens (developers, IT support, physicians and prescribers) it would be helpful to have an Apple Watch app. Having to grab my phone every time I need a token adds up in time. With many companies wanting to go away from physical tokens, having an Apple Watch app would make a more smooth transition. And it would be just secure. The watch locks when removed from your wrist. So it may even be more secure than a physical token. Thank you for considering. It would make many of us happy. ### 2/5 — No Touch or Face ID *2020-07-07, version 8.4.12* How can a PIN-protected app in 2020 not support Touch or Face ID?! ### 1/5 — not user friendly *2020-01-29, version 8.4.11* very simple ui but difficult to undestand ### 2/5 — Where is FaceID? *2019-12-23, version 8.4.11* This app is great but seems so 1990’s. FaceID is such a better way to authenticate and they stuck to four-digit number. Most people I know who use this app forget the PIN it use the same pin in every app make this vulnerable if the phone is stolen. Please modernize. ### 1/5 — Bug bug bug *2019-12-22, version 8.4.11* We are not able to use the passcode generated by application. Since if we are trying for login into corporate website on same phone and generating passcode on same phone, switching between app does not allowed so the generated token never validated with corporate web site and it throws error authentication failed. Please fix this asap or if this is a limitation then please provide some alternative option to switch between applications ### 1/5 — Touch ID access *2019-10-08, version 8.4.10* In the world of mobile. You need enable Touch ID when I want to login to get tokens. It is such a backward tool. ### 1/5 — Mobile Pass *2019-09-20, version 8.4.10* Hate to say Citi needs to go back to the tokens. Mobile pass set up is to complicated. Why can’t a global bank have a better grasp on technology?? Tokens are so much better than mobile pass, must be some sort of cost savings for Citi. Keep in mind if you are a current mobilepass user if you get a new cell phone you have re install the app on your mobile device. This isn’t communicated out to users. System admins are busy keeping up with this product......uuuugggh! ### 2/5 — MobilePASS *2019-08-19, version 8.4.10* In the last update or two, the haptic response was removed, meaning that when you tapped on a number, you could ‘feel’ and hear a response. Also, the number pad seems lower on the screen such that when you tap on 0, it is so close to the close screen bar (iPhone version), that half of the time it wants to close the app, or when you compensate, it won’t register, so you have to tap carefully several times to make sure you get the number you want. I would really like to have the previous version back. ### 1/5 — Was accessible using VoiceOver *2019-08-16, version 8.4.10* This app worked flawlessly with the VoiceOver screen reader until the August 9 update. Now, when VoiceOver is being used, you can’t double tap on the PIN entry field to enter a PIN. I’m visually impaired, depend on VoiceOver to use my iPhone 8 and need this app to access my company’s VPN network. Fix it immediately! ### 3/5 — UI Change Issue *2019-08-14, version 8.4.10* The keyboard now sits too low on the screen on the iPhone X. Half the time if I try touching one of the lower row keys, the app thinks I’m trying to close it. Raise it up a bit and the app would be fine (works well for what it does). ### 1/5 — Why such a small font? *2019-08-14, version 8.4.10* Why did you change the font and the dialer pad to such a small font? You have all that screen room and use such a small font. Please consider reverting back to the old font and size or increasing the current size. ### 1/5 — Accessibility voiceover *2019-08-11, version 8.4.10* Since the recent update voiceover does not work. So the pin can’t be entered as voice over does not recognise the numbers so can not use it anymore. Worked fine for years. Can anymore explain how to fix it ### 1/5 — iPhone X UI redesign awful *2019-07-31, version 8.4.9* The app works fine. Used to look just fine. The redesigned ui places the keypad too low where typing on the lower keys often closes the app. Raise the keypad and I’ll raise my rating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2025-11-20, version 8.4.18* Ocean going digital junk ### 1/5 — Not able to work *2024-05-28, version 8.4.16* Not happy; confusing ; support is by a bot; sends you to read arrticles; that is what my doctor told me when i got ill ; read how to cure it; it is laughable. ### 1/5 — No face ID *2023-06-23, version 8.4.16* Enrolment link is broken on most phones and have to copy string. No FaceID. ### 1/5 — 8.4.14b2最悪 *2022-07-14, version 8.4.14* スマホを変えてこちらのアプリバージョンアップしたら、アプリの不具合でリモートできなくなった。 ハードトークンを代替としてやり過ごす様に会社からの指示。 めんどくせー 復旧の目処は立ってないらしい。 最新バージョン入れない方がいいよ。 ### 1/5 — New version 8.4.14 has a major issue *2022-07-05, version 8.4.14* Setting up a new token on this release (8.4.14) does not work on corporate sites . This needs to be addressed ASAP ### 1/5 — Not letting me paste the token. *2021-07-30, version 8.4.12* It says your organisation data can not be pasted here. ### 1/5 — Awful UX *2021-03-22, version 8.4.12* UI is ugly and works good only for a time travel back to 2010, no FaceID support. ### 1/5 — DONT DOWNLOAD *2021-01-12, version 8.4.12* A few of my friends have has this issue, but his has been over the top. I never even knew this app existed, and it was all fine until one day it downloaded randomly. I deleted it but then found myself having to delete it 10+ times a day. This is SUPER annoying. The same thing has started with another app, called “comp portal” don’t download either of these apps, they WILL crash your device and they are not really good apps at all. Sorry to whoever made this!! I never write bad reviews! In fact, I never write reviews! 😬💕😊 ### 1/5 — Awful *2020-07-28, version 8.4.12* Just bad overall ### 1/5 — Doesn’t work *2020-04-14, version 8.4.11* Mostly just keeps me from accessing my information. ## Most praised reviews (10 highest-rated) ### 5/5 — Good utility *2019-12-10, version 8.4.11* The updated app works well ### 5/5 — Good *2019-09-27, version 8.4.10* Good ### 5/5 — 8.4.7 and 8.4.8 CRASHING OUR iPads *2019-08-15, version 8.4.10* UPDATED: was contacted by the company directly. They asked for the crash data and went to work on a fix. Two days later the updates started coming. Although their initial customer service (outsourced) was/is horrific, once I was contacted by a “stateside” person, they were very responsive and helpful! Back to working flawlessly! The updated app keeps crashing our iPads. 8.4.7 instantly crashed when you’d open the app and the updated 8.4.8 that included bug fixes and it still crashes. Their CS is nonexistent and refused to help since they don’t have a “PO” on file from us. Ummmmmm since when do we have to pay for something that is a free app on the App Store. I’d avoid this at all costs if possible. ### 5/5 — ok I found <-lost copy paste function *2019-07-16, version 8.4.9* ok developer told me it is still working but we just lost the label. Latest update loses 'tap here to copy' ### 5/5 — Works perfectly *2017-06-22, version 8.4.5* It may not be a pretty app, but it works great. Smooth and easy. Takes me just a few seconds to get the code to log on to my work VPN. ### 5/5 — Fantastic *2014-11-24, version 8.4.1* I’m so happy to be rid of my old authenticator. This solves it! ### 5/5 — Genial *2014-09-05, version 8.3.6* Muy buena app ### 5/5 — Works nicely *2013-11-07, version 8.3.2* Small and simple. Works nicely ### 5/5 — They listened *2013-06-11, version 8.2.5* Nice they came back to the numerical keypad. does the job nice and easy ### 5/5 — I am in IT *2012-09-21, version 8.2.5* Any time you update this app you should verify it with IT. You may have to reactivate the token which should only take a minute. Definitely follow the advice from above and update BEFORE you go out of town and not 15 minutes before IT gets to go home. Preferably early in the day in case troubleshooting is necessary. Thanks. Love, Any System Admin. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-27.*