# SafePass: Accounts Manager — user reviews > 35 indexed App Store user reviews of SafePass by ZYSOFT LIMITED, rated 4.70/5 from 1,507 ratings. - Source: https://appshunter.io/ios/app/safepass-accounts-manager/id6450883011/reviews - App overview in markdown: https://appshunter.io/ios/app/safepass-accounts-manager/id6450883011.md - Rating breakdown: 5★ 1,296 · 4★ 106 · 3★ 37 · 2★ 17 · 1★ 51 ## What do users think of SafePass? Overall sentiment: negative **Pros** - 🚀 Update - 🚀 Great - 🚀 Easy **Cons** - 🔒 Scam - 🔒 Misleading - 🔒 Unethical - 🔒 No free option - 🔒 Refusing to give refund - 🔒 Very expensive **Commonly reported bugs** - Doesn't work - Email invalid - No customer support **Most requested features** - Free option - Refund policy ## Newest reviews (12 of 35) ### 2/5 — Mr *2023-10-17* Walex **Developer response:** I'm Emma, your dedicated agent. If you need any assistance, please don't hesitate to contact us. support@zysoftapps.com ### 2/5 — New to app *2023-10-09* I have not used app yet **Developer response:** Hi, Queen Prophetess， Our email is: support@zysoftapps.com. ### 1/5 — It is a really SCAM!!! *2023-10-04* Why put this on top? The app misled me to click and then you can not cancel the subscription! You can only cancel to renewal, but they already charge you year subscription, and no way to refun!! **Developer response:** Hi, Jeff4730，If you don't actively click to subscribe, we won't be able to charge you. If you are not satisfied with our product and need a refund, please contact us: support@zysoftapps.com ### 1/5 — Unethical company *2023-10-03* I consider this a scam and it shouldnt be allowed on the App Store (shame on you Apple). Like so many other reviews points out: they make you subscribe to a 55$ yearly plan as soon as you open the app (by pressing « continue » to start using it). If you’re lucky enough to locate the tiny « X » in the upper left corner and avoid being stuck with a subscription that you won’t be able to get rid off (again, shame to you Apple), you will notice that you can’t use ANY function without subscribing. This is unethical on so many aspects. I’m furious. **Developer response:** Hi, TerraGaia， We are sorry for your bad experience with our app. Our application provides a variety of functions and services. In order to ensure that we can continue to provide high-quality products and services, we need to charge a certain fee. If you need any assistance, please don't hesitate to contact us. support@zysoftapps.com ### 1/5 — SCAM!!!! *2023-09-29* Do not download the APP, unless you want to be charged $55.99 immediately even you didn’t open the app and delete right away. There is no options for cancellation. Try to contact Apple support haven’t received any updates yet. **Developer response:** Dear vvvvv12345678003, sorry for the inconvenience caused to you, we have received your feedback and we will deal with it as soon as possible. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically.If you don't actively click to subscribe, we won't be able to charge you. If you are not satisfied with our product and need a refund, please contact us: support@zysoftapps.com ### 1/5 — Cancel subscription *2023-09-28* Nobody answers!!!! Refund **Developer response:** Hi, Az Hf， Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@zysoftapps.com, we will deal with it as soon as possible. ### 1/5 — Very expensive *2023-09-27* Very expensive **Developer response:** Dear user, we appreciate your feedback. Your payment helps us to invest in the continuous development and enhancement of the app, allowing us to bring new features, improvements, and a seamless user experience your way. We value your feedback and suggestions! ### 1/5 — No *2023-09-26* I am not paying almost £40 just to scan one QR code **Developer response:** Hi, Georgia breeze， Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@zysoftapps.com, we will deal with it as soon as possible. ### 1/5 — Refusing to give a refund after an accidental purchase *2023-09-18* Very unethical **Developer response:** Dear Vk6qa,We will not refuse to refund or operate your account for subscription purposes. If you are not satisfied with our product, please contact us: support@zysoftapps.com. ### 1/5 — Nobody loves this app *2023-09-17* U guys are scammers yall just care about money u d I c k heads **Developer response:** Hello, Xavier aa! We are very sorry that the product did not meet your expectations. ### 1/5 — No free option *2023-09-12* It’s set up as a way to protect your GoDaddy account, but then they want $40 a year. I’m only using one website for 2fa and you don’t have a free option? No thanks. Please let me know when you’ve fixed this. **Developer response:** Hello, zcochran88! The fees we charge help us invest in the development and improvement of the app, providing you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates! Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@zysoftapps.com, we will deal with it as soon as possible. ### 1/5 — Scam! *2023-09-12* I downloaded your app on September 6, 2023. My account was charged $55.99 without authorization. I unsubscribed immediately, but it showed a year-long subscription. No response from customer support. Refund requested. Dissatisfied and frustrated **Developer response:** Hi, 543San，We will not refuse to refund or operate your account for subscription purposes. If you are not satisfied with our product, please contact us: support@zysoftapps.com. ## Most critical reviews (10 lowest-rated) ### 1/5 — I need my backup code *2024-01-23* I lost my backup code recently and I cannot get my backup code back and now I have no way to logging in to one of my very important accounts. I regret doing this. **Developer response:** Dear John02794, we are very sorry that you have encountered problems in using our products/services.I'm sorry to hear that, but you can't sync your account on another device without a backup. Let us know if you need help and we'll do our best to support you. support@zysoftapps.com ### 1/5 — Scam *2023-10-30* Stay away this is not Microsoft Authenticator **Developer response:** Dear KKH578, our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app. Please describe your problem in detail and contact us at support@zysoftapps.com, we will be happy to help you. ### 1/5 — SCAM!! *2023-10-18* DO NOT DOWNLOAD THIS IT IS A SCAM FORCES YOU TO BUY A YEAR SUBSCRIPTION. SEND EMAIL THROUGH THERE CONTACT AND BOUNCES BACK RIGHT AWAY SAYING EMAIL IS INVALID. APPLE NEEDS TO REMOVE THIS APP!! **Developer response:** Hi, Amberb07. Please check whether your network connection is normal, and make sure you have entered the correct contact information, you can contact us by email at support@zysoftapps.com. If you want to cancel a subscription, please find it in your Apple ID Settings -> Subscriptions and cancel before the 3 days expire. Otherwise, according to Apple's subscription rules, the fee will be charged automatically. ### 1/5 — This app pop up when searching Microsoft Authenticator and mislead users to accidentally purchase it *2023-10-16* Misleading users to purchase. Pop up when searching Microsoft Authenticator **Developer response:** Dear user, we appreciate your feedback. Our app complies with all requirements of Apple's official app store and complies with all relevant regulations and laws and regulations. We are a legitimate app. Please feel free to contact us. support@zysoftapps.com ### 1/5 — Wrong app *2023-10-16* I do not want this app or to pay for it. I was fooled into thinking it was the one I needed for school as the name and symbol were nearly the same. I want to stop the subscription and get my money back! **Developer response:** Hello, Aredsyyfhdhghbb! If you are using an iOS device, you can cancel the subscription on our app through the following steps: App Store -> Click your avatar -> Subscribe -> Click our app name -> Unsubscribe. Our email is: support@zysoftapps.com. ### 1/5 — This is a scam!!!!!!!!!! *2023-10-14* This a scam and apple will not reverse the charges!!!!! **Developer response:** Dear MichelleFrantom, please rest assured that our application is a formal application that has been officially reviewed by Apple and will not engage in any fraudulent activities. If you have any questions, please feel free to contact our customer support@zysoftapps.com. ### 1/5 — Scam *2023-10-09* I am trying to get my money back they charged me $40.79 this is a scam. This app doesn’t work at all. **Developer response:** Dear turoebxm fjf, If you need a refund, please contact us: support@zysoftapps.com . We will guide you through the refund steps. ### 1/5 — DO NOT BUY THIS APP *2023-10-09* This app is a scam. They charge you to do nothing. If you try to reach out to support, the email address is returned undeliverable. **Developer response:** Hello, LaVoAl! We guarantee that our app is legit and no fraudulent actions have been taken. Please check whether your network connection is normal, and make sure you have entered the correct contact information, please describe your problem in detail and contact us at support@zysoftapps.com, we will be happy to help you. ### 1/5 — AVOID! *2023-10-07* Dodgy imitation of Microsoft Authenticator app that charges you £40 to do what they do for free **Developer response:** Hi, ghggggggggrgdhrrcjfdhi， We understand that paying for an app can be a big decision. Your support enables us to keep the app running, enhance its features, and provide the best possible experience for all our users. If you have any questions, please feel free to contact our customer support： support@zysoftapps.com. ### 1/5 — Don’t get this app! *2023-10-06* What kind of app doesn’t have a free version?? Such a dumb app don’t download! **Developer response:** Dear user, we appreciate your feedback. The fees we charge help us maintain and improve the app, ensuring that it stays up-to-date and packed with useful features. We're dedicated to providing you with an exceptional user experience, and your contribution plays a vital role in achieving that. Thank you for your valuable comments and suggestions on our products and services. ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2023-12-11* Thanks for reaching out to me. I think 2fa is important and yet I was hoping for a way to get it without having to pay for it at $40/year on a limited number of websites. Paying $40/year to use 2fa on a single website (in my case, GoDaddy) creates too high of a barrier to entry and so I didn’t move forward with your service at this time. OLD MESSAGE: It’s set up as a way to protect your GoDaddy account, but then they want $40 a year. I’m only using one website for 2fa and you don’t have a free option? No thanks. Please let me know when you’ve fixed this. **Developer response:** Hello, zcochran88! The fees we charge help us invest in the development and improvement of the app, providing you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates! Sorry, we didn't understand the problem you expressed, can you send detailed instructions to support@zysoftapps.com, we will deal with it as soon as possible. ### 5/5 — scam! *2023-10-04* Fxxx **Developer response:** I'm Emma from Zysoft Apps. Can you describe in detail the issue you are experiencing and contact us at support@zysoftapps.com? ### 5/5 — Remerciements *2023-09-13* Merci beaucoup pour votre belle application d’Authenticator je vais l’utiliser pas mal plusieurs fois je vais Problem a rempli les 3000 je vais probablement remplir les 3000 applications et content OK je vous souhaite une bonne semaine à plus c’était Rene Viau je vais me faire un autre avis un autre moment donné je vous souhaite une bonne semaine au revoir **Developer response:** Hello, Rene slim! Thank you for your positive review! ### 5/5 — Ty *2023-09-08* Love it ### 5/5 — Super *2023-09-01* Super **Developer response:** Hello, Diakueno! Thank you for liking this app, it is our motivation to keep working hard. ### 5/5 — A necessary evil *2023-08-21* Gives us authenticity **Developer response:** Dear user, we appreciate your feedback. Thank you for liking this app, it is our motivation to keep working hard. ### 5/5 — Thanks *2023-08-08* It was easy **Developer response:** Thank you for your positive review! ### 4/5 — Thank you *2023-09-26* Great **Developer response:** Thank you for liking our app and hope for continued support. ### 4/5 — Still Works!!! Installed. *2023-09-08* Works even lbh **Developer response:** Hi, Plan 9 Deff， We are glad you like this app. ### 3/5 — I ask for more money *2023-09-01* Already pay **Developer response:** Hi, Augustine Sokan . We understand that paying for an app can be a big decision. Your support enables us to keep the app running, enhance its features, and provide the best possible experience for all our users. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*