# SafeShell VPN: Fast & Secure — user reviews

> 181 indexed App Store user reviews of SafeShell VPN by GearUP Portal PTE. LTD., rated 4.60/5 from 1,070 ratings.

- Source: https://appshunter.io/ios/app/safeshell-vpn-fast-and-secure/id6445987502/reviews
- App overview in markdown: https://appshunter.io/ios/app/safeshell-vpn-fast-and-secure/id6445987502.md
- Rating breakdown: 5★ 896 · 4★ 53 · 3★ 19 · 2★ 19 · 1★ 83

## What do users think of SafeShell VPN?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and secure
- 👍 Intuitive and user-friendly
- 🔒 Excellent privacy features
- 💡 Innovative app mode for selective VPN usage
- 🎥 Great for streaming content globally

**Cons**

- 🐛 Unreliable connection and frequent disconnects
- 💰 Expensive subscription model
- 🤖 Suspicious bot-generated positive reviews
- 🤔 Misleading advertising claims
- 🔌 Incompatible with certain networks and devices

**Commonly reported bugs**

- Servers not working as advertised
- Subscription issues and billing problems
- Inability to access certain streaming platforms

**Most requested features**

- Add more app integrations for selective VPN usage
- Improve customer support and communication
- Offer more flexible subscription options
- Enhance compatibility with a wider range of devices and networks

## Newest reviews (15 of 181)

### 2/5 — A shadow of its former self

*2026-07-09*

The service doesn’t work with major streamers such as Disney+. Given the steep price a year it’s not great. Some services work and some don’t.

### 3/5 — Toll! Nicht mehr so

*2026-04-02*

I would like to see Hotplayer in app mode.

Small update: after iOS 26.4, constant disconnections and no network connection.

### 1/5 — Развод

*2026-03-09, version 3.1.1*

Подписался попробовать на appletv. Было указано, что три дня бесплатно, потом 12,99$ в месяц. Appletv так и не заработал в другой стране.  Отключил и удалил в первый же день. Деньги не вернули. Поддержка Appletv так-же в возврате средств отказала. Больше похоже на мошенничество.

### 1/5 — iPhone doesn’t work on it

*2026-03-09*

Very disappointed
I paid $139 for a one‑year subscription and it does not work with PlayStation like advertised. Tried using it through my iPhone, and the VPN doesn’t pass through to the console at all. Feels like a total waste of money. Customer support wasn’t helpful either. Would not recommend this service if you want a VPN that actually works for gaming or consoles.

### 1/5 — Opposite effect

*2026-03-01, version 3.1.0*

Instead ping should be low it came so high. With this app my ping is 35 ms but after using came 124ms

### 2/5 — No sirve👎👎👎👎👎

*2026-02-06, version 3.0.3*

No me sirvió y según compré la membresía de 12.99 al mes y me cobraron 26.11 dólares

### 1/5 — 支払ったのに

*2026-01-31*

解約し忘れて13,000円支払ったのに、また更新を迫られて、その更新をしないと使えない状況です。先月支払ったばかりなのに。1年間13,000円分見てやる！と思ったのに。高いジブリ代。

### 1/5 — Перестал работать

*2026-01-27, version 3.0.2*

Не работает с подпиской

### 1/5 — Не работает на iPhone iPad но хорошо работают на Apple TV

*2026-01-11, version 3.0.1*

Намучился с этим VPN купил подписку на год работает только на Apple TV на остальных устройствах не работает

### 1/5 — Fraud! Обман!

*2025-11-24, version 2.9.2*

Charged me for a year subscription a month earlier than previous period ends.
Refuse to cancel the prolongation and return money - 80 dollars.
Сняли деньги за продление подписки на месяц раньше срока окончания текущей подписки. Возвращать не хотят. Отличны й бизнес с кидаловом на 80 баксов. Будьте внимательны!

### 1/5 — EW

*2025-11-06, version 2.9.0*

i actually seen corn as an ad that’s disgusting.. and yall app is bad .

### 1/5 — Publicité mensongère

*2025-11-04*

Rien n’est gratuit, vous ne pouvez rien faire si vous ne payez pas

**Developer response:** Nous avons adopté un modèle exclusivement par abonnement dans certaines régions afin de consacrer nos ressources à offrir la meilleure assistance et les meilleures fonctionnalités à nos clients payants. Nous regrettons de ne pas pouvoir fournir des serveurs et des fonctionnalités de qualité supérieure gratuitement.

### 1/5 — Manque

*2025-11-02*

Ou on trouve le prix ?

**Developer response:** Cher utilisateur, il vous suffit de télécharger SafeShell, de l'ouvrir, puis de cliquer sur le bouton 'S'abonner' pour voir les meilleures offres et prix adaptés à vous !

### 1/5 — What are these ads?

*2025-10-31, version 2.8.17*

I keep seeing a corn hub as a ad for this sight

### 3/5 — got a porn ad for this app

*2025-10-31, version 2.8.17*

My only problem is the ad they used. I am a minor….i did not want to see a lady shaking it on PH as an example for this app…..thats just ew.

## Most critical reviews (10 lowest-rated)

### 1/5 — Não assinem ❌🛑

*2026-07-25*

Faz mais de um mês que o aplicativo parou de oferecer o serviço como fornecia anteriormente.❌❌❌❌❌🛑

**Developer response:** Caro usuário, pedimos desculpas pelo inconveniente causado durante o uso de nossos serviços. Já entramos em contato com a equipe técnica para identificar e resolver o problema. Seria possível informar em que modo você estava conectado e qual rota específica estava usando quando encontrou o problema? Seu feedback é muito importante para nós e esperamos receber sua resposta. Você também pode entrar em contato conosco através do nosso canal oficial no Telegram  @safeshellvpn, onde estaremos prontos para ajudar a resolver o problema imediatamente.

### 1/5 — Развод на деньги

*2026-07-20, version 3.1.2*

Не работает. На обращения не отвечают. Тупо списали деньги. Пару дней поработала и тишина. Не рекомендую. Разрабы - если читаете отзывы - жду сатисфакции!!!

### 1/5 — Где тех поддержка ?

*2026-07-13, version 3.1.2*

3й день не работает приложение , поддержка не отвечает, разработчики ни как не информируют о проблеме , о сроках решения . Ставлю 1 звезду, как исправят ситуацию, изменю оценку

### 1/5 — Не работает.

*2026-07-13, version 3.1.2*

Не работает в России с 11.07.2026 в России, техническая поддержка не отвечает, у меня куплена подписка на 1 год, но я не могу использовать приложение.

### 1/5 — Worst vpn ever

*2026-06-29, version 3.1.2*

I load into Roblox counter felt tycoon and open the upgrade menu and my ENTIRE iPad froze. I had to wait five minutes to be able to manually reset my iPad. Even then I was lagging and freezing outside of Roblox.definitely uninstalling. 0 stars!

### 1/5 — Worst VPN

*2026-06-06*

Customer service is 0 - Reported an issue a month ago only for customer service to come back and say “just try switching to a different server”. Well… that doesn’t solve the issue, I would avoid this company by all means

### 1/5 — False advertising

*2026-05-18*

I was lied too I had to pay 130 cause I used it for 3days

### 1/5 — Used to work OK but not anymore

*2026-05-16, version 3.1.2*

Used to work for my VPN to Switzerland but since early 2026 it’s no longer working. I tried different device, reinstalled etc nothing works. Got to find another VPN provider.

### 1/5 — Spams Everyday to Write App Review

*2026-04-21, version 3.1.2*

Note to dev - would have rated you 4 stars but your insistence on popping a modal prompt asking for an app review EVERY DAY bumps you down to 1 star. 

If a user doesn’t want to review your app then when they finally do it will be to let you know how bad of an experience you’re creating for a service they are paying yearly. 

I’ll likely not be renewing my subscription and would rather give my money to YouTube next year since they don’t spam for reviews from PAYING CUSTOMERS. 

App works - mostly. I do have to manually end and start the VPN connection every 24 hours or so or the connection is not usable.

### 1/5 — New problems with a lack of support .

*2026-04-16*

This VPN used to be great, but, last months the quality is dropping to a very bad quality, and when we try to contact them to solve issues, you get a standard answer, and when to explain that this basic solutions doesn’t work, you never received any other solution, and the case become open forever.
This is bad, mainly when they join a crowed market with a bright solution, that they can’t keep.

**Developer response:** Thanks for the positive feedback! We're glad you're enjoying our VPN for Apple streaming. It's designed for fast, reliable streaming and provides security for all your online activities. Also, rest assured, we are equally trustworthy in terms of security. We do not collect any personal user data or information. 
If you need any help, feel free to reach out. Thanks for choosing SafeShell VPN!

## Most praised reviews (10 highest-rated)

### 5/5 — لهلنين

*2026-02-21, version 3.0.4*

ما هي

### 5/5 — 詐欺🤣13000円のプラン勝手に支払わされる

*2026-02-10*

無料トライアルの後、また7日間のサブスク代(900円)が支払われるはずなのに1番大きい13000円のプランの支払いを勝手にされます
返金対応もないし詐欺です
絶対使わないでねー

### 5/5 — MY GO-TO VPN THIS YEAR

*2026-01-14*

5.0 out of 5 stars – SafeShell has become my go-to VPN in 2026
I’ve cycled through more VPNs than I care to count over the years, but SafeShow genuinely feels like the one that’s finally got everything right. The speeds are seriously impressive – I’m regularly hitting 85-95% of my raw broadband speed even when connecting from Southend to servers in Tokyo or New York, which is something I never took for granted with previous providers. Streaming is basically flawless right now: every Netflix library I’ve tested (UK, US, Japan), Disney+, BBC iPlayer, Hulu, and Max all unlock without any of the usual server-hopping nonsense. The kill switch is rock-solid, and I really appreciate the selective app-kill feature that automatically closes my torrent client if the connection drops – peace of mind without babysitting.

### 5/5 — Good VPN

*2026-01-11*

Trustworthy and easy to use. It works and is efficient, i haven't seen a vpn this good in years. Definitely recommend

### 5/5 — Perfect VPN

*2025-12-26, version 2.9.4*

I’ve been searching VPN for my Apple TV. And I think it’s the best way to watch YouTube in country, where it’s locked.

### 5/5 — 普通にいい

*2025-09-29*

レビューに1週間無料トライアルしてお金取られたみたいなの書いてあるけど正確には3日間です。1週間契約のやつで、そのうち3日だけ無料って意味なのに理解せずにレビューしてる人なので馬鹿なだけなので気にしなくていいですよw

**Developer response:** こんにちは、友よ。現在、年間パッケージのみ3日間の無料トライアルを提供しています。無料トライアルを開始すると、トライアル期間が終了するまで、すべてのSafeShellの機能を完全に無料で利用できるはずです。たとえば、3日間の無料トライアルがある場合、最初の3日間は完全に無料であり、4日目以降から、サブスクリプションプランが有効になり、自動的に更新されて請求されます。

あなたが購読したパッケージを確認することができます。週間または月間パッケージの場合、無料トライアルはありませんので、サブスクリプションはすぐに課金が開始されます。ご質問がある場合は、お気軽にお問い合わせください。

### 5/5 — Лучший VPN

*2025-07-01, version 2.8.7*

На данный момент - лучший VPN, по моему мнению. Отлично справляется с блокировкой VPN в России; быстрый; режим приложение - самое гениальное, из того, что когда-либо видел. Команда SafeShell - огромные молодцы!

### 5/5 — Vpn works with YouTube

*2025-06-14, version 2.8.5*

VPN works with YouTube

### 5/5 — Very

*2025-06-03, version 2.8.4*

Nice

### 5/5 — Работа на роутере

*2025-05-08, version 2.8.2*

Когда добавили возможность подключить VPN к роутеру ?

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*