# Safety Mobile — From Safety Insurance

> Mobile insurance management for policyholders and agent finder. (iPhone/iPad app by Safety Insurance Company.)

- Source: https://appshunter.io/ios/app/safety-mobile/id432646328 (this page in markdown: same URL + `.md`)
- Developer: [Safety Insurance Company](https://appshunter.io/developer/432646331)
- Category: Utilities, Business
- Price: Free
- Rating: 1.89/5 from 55 App Store ratings · 69 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 10 MB
- Languages: English
- Released: 2011-04-25
- Data updated: 2026-08-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/safety-mobile/id432646328/reviews.md

## What is Safety Mobile?

Safety Mobile by Safety Insurance

Insurance just got a whole lot easier with Safety Mobile right at your fingertips.  It gives you access to your Safety Insurance My Account to pay your bill, report a claim at the accident scene, view your insurance card and access your agent information.  View the history of your home and auto claims, including your adjuster's
contact information, appraisals, and payments by selecting 'Claim History' under My Account. With the Alert Center, we will send you an email or text message when a payment is due, or your license, registration, or inspection expires.

* Use Face/Touch ID or the 'Remember Me' switch on the login page to remember both your user name and password. Logging into My Account has never been easier!

* Not a Safety Insurance policyholder?  That’s OK - use the Find an Agent tool to locate an Independent Agent near you.

About Safety Insurance: 
Safety Insurance is sold exclusively through a network of professional independent agents in Massachusetts, Maine, and New Hampshire.  Safety Insurance offers insurance products for your Auto, Home, and Business.

## Key features

- Pay bills
- Report claims
- View insurance card
- Access claim history
- Receive payment/renewal alerts
- Find an agent

## What do users think of Safety Mobile?

Overall sentiment: negative

**Pros**

- 👍 Easy to use (older reviews)
- 👍 Customer friendly (older reviews)
- 👍 Agent finder map view (older reviews)
- 👍 Intuitive interface (older reviews)
- 👍 Functional, informational (older reviews)

**Cons**

- 👎 Cannot view policy documents
- 👎 Cannot see policy information
- 👎 Login errors/system errors
- 👎 App freezes/crashes
- 👎 Useless for most functions
- 👎 Difficult to navigate
- 👎 No payment history view
- 👎 No pending payment view
- 👎 No bill payment scheduling
- 👎 No ID proof access
- 👎 Endless login loops
- 👎 App requires desktop access for some features
- 👎 Card number stolen after payment
- 👎 App closes after login
- 👎 Cannot report claims effectively
- 👎 No way to report bugs/suggestions

**Commonly reported bugs**

- System error on login
- App freezes when reporting claims
- App closes when uploading photos for claims
- Login verification loop
- App crashes on sign in
- App closes after login
- App doesn't remember username
- App sends incorrect payment due notifications
- App doesn't display all covered individuals on insurance card

**Most requested features**

- Add ability to view policy documents
- Add ability to see policy information
- Add bill payment scheduling
- Add payment history view
- Add pending payment view
- Add ability to view ID proof
- Improve login process
- Add Touch ID/biometric login
- Add ability to report bugs/suggestions
- Allow saving billing information
- Add mobile payment option

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/safety-mobile/id432646328/reviews.md

### 2/5 — No effort to improve app!

*2025-11-01*

Yes. One can pay a  bill, but you cannot time when it can be sent, as you can on the website.

### 1/5 — Useless App

*2025-08-01*

The app is fairly useless. You cannot see your policy documents or information in it. Only good for making an online payment.

### 1/5 — Nothing works

*2025-04-30*

Try to do anything get told system error try again later. Wasted a lot of my time trying to get it to work right and now im very upset i wasted my time

### 1/5 — I can’t pay my bill on the app

*2025-01-28*

The app just spins. Whatever you are trying to do, it won’t do. If you need your proof of id, no. Want to pay your bill, no. Want to check anything else, you can’t. Absolutely trash

### 1/5 — Endless loop at login

*2024-10-25*

After creating a login the verification email sends you back to login which sends you a verification email which sends you to login which sends …..so you can’t actually ever login

### 1/5 — Wow

*2024-08-22, version 6.0*

Can’t see any of my documents on the app or website…

### 1/5 — Can’t Sign In

*2024-08-21, version 6.0*

Every time I try to sign in I get a error “A system error occurred. Please try again later” and still won’t let me sign in.

### 2/5 — Policy Holder

*2024-07-31*

I agree with others, apps okay but we can’t access our policies to view or make any changes to them like most other sites let you do.  Add that feature and the site is great.

### 1/5 — Very little effort

*2024-07-30*

You can not view your policies or make changes. Basically it is a difficult to navigate and otherwise irritating app that needs a major update. You can pay your bill which in the end is apparently all they seem to be interested in

### 1/5 — What’s going on?

*2024-04-26, version 6.0*

Terrible app. Can’t see payments. Can’t see your policies. Can’t see next payment info. Can make payments but nothing else. Hello 2024.

## Frequently asked questions about Safety Mobile

### What can I do with the Safety Mobile app?

The Safety Mobile app allows you to manage your Safety Insurance policies easily. You can pay your bills, report a claim directly from the accident scene, view your insurance card, and access your agent's contact information. It also provides a detailed history of your home and auto claims, including adjuster details and appraisals.

### How do I log in to my Safety Insurance account?

Logging into your My Account is made simple with the Safety Mobile app. You can use Face ID or Touch ID for secure access, or utilize the 'Remember Me' switch on the login page to save your username and password for quicker entry.

### What kind of alerts does the app send?

The Alert Center within the app will send you timely notifications via email or text message. These alerts are designed to keep you informed about important dates, such as when a payment is due, or when your vehicle's license, registration, or inspection is set to expire.

### Can I use the app if I'm not a Safety Insurance policyholder?

Yes, even if you are not currently a Safety Insurance policyholder, you can still use the app. The 'Find an Agent' tool is available for you to locate an Independent Agent near your area who can assist you with insurance needs.

### Where is Safety Insurance available?

Safety Insurance products are exclusively sold through a network of professional independent agents. The company operates in Massachusetts, Maine, and New Hampshire, offering insurance for Auto, Home, and Business.

## Version history (last 5 releases)

### 8.0 — 2026-06-15

Preparing for Faster Claims: We are laying the groundwork for an all-new "Report a Loss" experience for both Home and Auto policies! Launching next month, this enhanced feature will allow you to submit more detailed information right from the app, helping our team process and service your claims faster than ever.

Payment Processing Update: We have updated our payment processing fee structure and how credit card transaction fees are calculated.

Under the Hood: General performance improvements and bug fixes to keep your app running smoothly.

### 7.3 — 2026-04-16

Updates and improvements to Bill Pay

### 7.2 — 2026-03-30

User Interface Enhancements: The My Account home screen and Pay My Bill workflow have been redesigned for improved clarity and ease of use.

Operating System Compatibility: Full support for the latest versions of iOS and Android has been implemented, ensuring optimal performance, stability, and security on modern devices.

Security and Stability Improvements: This release includes critical security updates to further safeguard your data, along with various bug fixes to enhance the overall reliability and performance of the application.

### 7.1 — 2025-07-10

Thanks for using the Safety Mobile app! We've been working hard to make your experience even better. This update includes:

New Mailing Address for Payments: To ensure your mailed payments are processed as quickly as possible, we've updated our payment address. You can find the new address on your latest statement or within the app's payment section.

A More Consistent Alert Center: We've fine-tuned the alerts you receive from the app to match the options and policies on our My Account website. This creates a more seamless and predictable experience for you.

General Improvements: Includes minor bug fixes and performance enhancements.

### 7.0 — 2025-02-12

Support for the latest versions of iOS 
Updated home page banner graphics and information with current product offerings
Improved reliability of the Agent Finder search and map display features
Miscellaneous bug fixes and enhancements

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## More apps by Safety Insurance Company

- [Drive with Safety](https://appshunter.io/ios/app/drive-with-safety/id1213841436)

All apps by Safety Insurance Company: https://appshunter.io/developer/432646331

## Related topics

[safety insurance](https://appshunter.io/ios/topics/safety-insurance) · [safetynet mobile](https://appshunter.io/ios/topics/safetynet-mobile) · [concord group insurance](https://appshunter.io/ios/topics/concord-group-insurance)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*