# Safety Mobile — user reviews > 69 indexed App Store user reviews of Safety Mobile by Safety Insurance Company, rated 1.89/5 from 55 ratings. - Source: https://appshunter.io/ios/app/safety-mobile/id432646328/reviews - App overview in markdown: https://appshunter.io/ios/app/safety-mobile/id432646328.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 4 · 2★ 5 · 1★ 34 ## What do users think of Safety Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use (older reviews) - 👍 Customer friendly (older reviews) - 👍 Agent finder map view (older reviews) - 👍 Intuitive interface (older reviews) - 👍 Functional, informational (older reviews) **Cons** - 👎 Cannot view policy documents - 👎 Cannot see policy information - 👎 Login errors/system errors - 👎 App freezes/crashes - 👎 Useless for most functions - 👎 Difficult to navigate - 👎 No payment history view - 👎 No pending payment view - 👎 No bill payment scheduling - 👎 No ID proof access - 👎 Endless login loops - 👎 App requires desktop access for some features - 👎 Card number stolen after payment - 👎 App closes after login - 👎 Cannot report claims effectively - 👎 No way to report bugs/suggestions **Commonly reported bugs** - System error on login - App freezes when reporting claims - App closes when uploading photos for claims - Login verification loop - App crashes on sign in - App closes after login - App doesn't remember username - App sends incorrect payment due notifications - App doesn't display all covered individuals on insurance card **Most requested features** - Add ability to view policy documents - Add ability to see policy information - Add bill payment scheduling - Add payment history view - Add pending payment view - Add ability to view ID proof - Improve login process - Add Touch ID/biometric login - Add ability to report bugs/suggestions - Allow saving billing information - Add mobile payment option ## Newest reviews (20 of 69) ### 2/5 — No effort to improve app! *2025-11-01* Yes. One can pay a bill, but you cannot time when it can be sent, as you can on the website. ### 2/5 — Policy Holder *2024-07-31* I agree with others, apps okay but we can’t access our policies to view or make any changes to them like most other sites let you do. Add that feature and the site is great. ### 2/5 — It’s 2024, app has not changed in long time *2024-03-11* It’s nice to have an insurance card ready and to verify information they have on you but other than that all you can really do is pay your bill with this app. You cannot see your coverages, copy of policy, etc. At the very least they should have a policy declarations page. I do use it to pay my bill, but anything else requires a phone call to my agent, ### 1/5 — Can’t log in NO more *2024-02-22, version 6.0* What’s wrong with ya app??? I was pretty much good until i couldn’t log in No more ### 1/5 — Fix the problem please *2024-01-24* To whom it may concern; I been using the safety insurance app for about a year now, then all of a sudden, I NO longer can log into my account… please fix the problem because I like going into my account just to be updated amongst other stuff…. I’ll rather give y’all 5 stars ⭐️ but now I can’t log in… ### 1/5 — Trash App *2023-12-15, version 6.0* I’m trying to signing in the app and it says try again later something is wrong. ### 1/5 — Worthless. *2023-11-27* The app does not provide any information whatsoever on your policies. You are unable to review any detail about your policies. Maybe they’re afraid you might cancel when you look at the line item bills. Don’t bother downloading it’s a waste of time. ### 1/5 — Claim Issue *2023-10-28* Trying to report a claim and the app freezes after every entry. When I finally get to the upload photos section, the app closes out when you select Library. How dumb are your app developers?? ### 1/5 — Totally useless *2023-08-13* I got into an accident and need to file a claim. The minute I I put the damaged area in thr car, it freezes and won’t let you continue. If you are going to navigate people to the app, make sure the app actually works. ### 2/5 — no way to view policy documents? *2023-06-24* pretty much a road to nowhere. I downloaded the app in order to view policy documents, and you apparently cannot do that. Their mobile site also does not appear to let you view documents. So there’s really no way to get out your stuff without a computer. Pretty bad this day and age. ### 1/5 — Horrible Interface *2023-05-22* They make it impossible to do anything on the app. Everything seems out of sync and messy. And the footnotes have all these things but no way to go about them, like the ebill for example. They show you a video and then tell you to contact them ### 3/5 — No Payment History *2022-08-31* It would be very helpful to be able to view pending payments and the payment history for each policy. ### 1/5 — Coverages *2022-06-25, version 5.0* App doesn’t show policy with your coverages ### 1/5 — Trash app *2022-04-05, version 5.0* Can’t see what past payment history ### 2/5 — Notifications *2022-02-18, version 5.0* App isn’t bad except that it sends notifications that payment is due even after they have been paid. Both auto and homeowners. Annoying and often confusing. ### 1/5 — Crashes *2021-12-04, version 5.0* Crashes every time I try to upload my accident photos ### 1/5 — Useless *2021-01-08, version 5.0* Can’t see or do anything regarding home owner policy except pay bill, of course, got to make sure that works. ### 1/5 — Card number was immediately stolen *2020-08-08* Used the app to pay my bill, the card number was stolen immediately after. ### 1/5 — App never works *2019-04-18* I’ve been able to sign in and pay a bill maybe 4x per year. You always get a message “A system error has occurred” when you try to log in and I have to end up paying my bill on the website. I’m finally deleting this app because it’s been years of this. ### 1/5 — Awful *2019-01-20* What good is an app if you aren’t able to access any information. Filed a claim 12 hours ago and it doesn’t even appear. The website is the America Online of websites. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App *2025-08-01* The app is fairly useless. You cannot see your policy documents or information in it. Only good for making an online payment. ### 1/5 — Nothing works *2025-04-30* Try to do anything get told system error try again later. Wasted a lot of my time trying to get it to work right and now im very upset i wasted my time ### 1/5 — I can’t pay my bill on the app *2025-01-28* The app just spins. Whatever you are trying to do, it won’t do. If you need your proof of id, no. Want to pay your bill, no. Want to check anything else, you can’t. Absolutely trash ### 1/5 — Endless loop at login *2024-10-25* After creating a login the verification email sends you back to login which sends you a verification email which sends you to login which sends …..so you can’t actually ever login ### 1/5 — Wow *2024-08-22, version 6.0* Can’t see any of my documents on the app or website… ### 1/5 — Can’t Sign In *2024-08-21, version 6.0* Every time I try to sign in I get a error “A system error occurred. Please try again later” and still won’t let me sign in. ### 1/5 — Very little effort *2024-07-30* You can not view your policies or make changes. Basically it is a difficult to navigate and otherwise irritating app that needs a major update. You can pay your bill which in the end is apparently all they seem to be interested in ### 1/5 — What’s going on? *2024-04-26, version 6.0* Terrible app. Can’t see payments. Can’t see your policies. Can’t see next payment info. Can make payments but nothing else. Hello 2024. ### 1/5 — Need a desktop??? *2024-03-19* How ridiculous in this day and age … you need a desktop to access your bills via Safety. Is it me? Am I the only one that gave up a desktop years ago? I only use iPAD and iPHONE. They have no probably taking payment for your bill via iPAD or iPHONE, but they don’t let you view it ! They give you a good discount for auto and homeowners if you use ebill which I’d great , too bad you can’t view it . Seriously ??? ### 1/5 — This apps login is horrible it takes for ever to sign *2024-03-01, version 6.0* I have used this app on android and IOS. Half the time you can’t login. It takes multiple efforts this has been like this for years needs to be fixed. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple, Organized, Great *2016-12-22, version 4.0.2* Easy, functional and has everything I need it to have. ### 5/5 — Great *2012-12-19, version 2.0.1* Finally I know when my bill is paid. ### 5/5 — New mobile payment works great! *2012-09-21, version 2.0.1* You have to set up your account on the website, but after that paying bills are easy. ### 5/5 — Great *2011-08-22, version 1.0.2* Easy to use and customer friendly. Just like the company itself. ### 5/5 — Handy *2011-04-27, version 1.0* Hot like fire. ### 5/5 — Best Auto Insurance Mobile App *2011-04-27, version 1.0* Great job, Safety! This is really solid - It addresses all the shortcomings of some of the others I've used (State Farm or Farmers, for example). The agent finder map view is awesome. Fortunately, I haven't had to use the claim piece, but it looks super user-friendly! ### 5/5 — Broker *2011-04-26, version 1.0* Whoever said insurance was boring has never seen this app. ### 5/5 — Magnifico *2011-04-26, version 1.0* Finding an agent has never been easier. ### 5/5 — Great App *2011-04-26, version 1.0* Great feel and design. Ease of use is tremendous. ### 5/5 — love it. *2011-04-26, version 1.0* super easy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*