# SafetyWing — user reviews > 31 indexed App Store user reviews of SafetyWing by SafetyWing, rated 1.50/5 from 19 ratings. - Source: https://appshunter.io/ios/app/safetywing/id1574203583/reviews - App overview in markdown: https://appshunter.io/ios/app/safetywing/id1574203583.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 16 ## Newest reviews (13 of 31) ### 1/5 — Staff does not know/understand requirements. *2025-09-29* I filed a claim. Was rejected. Staff emails me requirements. I send required documents as requested. Rejected by two staff members. I question third staff member who admits that correct documentation was provided by me. Asked me to send again. Send again. Now a 4th staff member is requesting ADDITIONAL INFO even though I provided correct documentation as requested by the first staff member. ### 1/5 — Useless *2025-09-20, version 1.0.2* The app didn’t work on my iPhone. The insurance didn’t meet my expectations ### 1/5 — AVOID THIS INSURANCE! *2025-08-27* I’ve been a digital nomad for 5 years now, and I’ve never had such a TERIBLE experience in a foreign country, especially caused by an external service that’s supposed to give you peace of mind, like an insurance provider. SafetyWings policy is full of legal LOOPHOLES and feels shady and unreliable. Be very careful, you won’t feel secure or protected. They take no responsibility for anything, and if you decide to cancel (even just a few days after activating the policy), they won’t refund you a single cent. It’s extremely disappointing. If you’re looking for true peace of mind in case something happens to you abroad, never gamble on this company. This has been the worst experience I’ve had in all my years of traveling. Unfortunately, I didn’t pay attention to the reviews here, that already speaks by themselves (2.2 stars!!)… Please learn from my mistake and enjoy your travelling. ### 1/5 — Scam company don’t pay claims *2025-08-12* I am world traveler , paid so many money on this insurance for last 6 years. When it time of need, they refuse to accept claims and give nonsenses reasons.. I will not recommend this company.. ### 1/5 — They will do everything to deny a claim. *2025-07-21* Have uploaded 3 claims, different causes. All 3 denied, they will move heaven and earth to not reimburse you. ### 1/5 — App unusable *2024-12-23* Signed up for the insurance on my computer through the browser. Afterward, when I checked out the app, I found out you can’t login through the app if you chose to authenticate through Google, Apple, or Facebook. So it is a useless app to me since I can’t even get in ### 1/5 — Total Scam! *2024-12-20* They didn’t reimburse me for any of my medical expenses nor did they try to work with me to find a solution. They just continued asking for a medical report that doesn’t exist in any jurisdiction that I have ever had medical treatment. What a total scam! ### 1/5 — REPORT THEM TO DOI *2024-12-05* A simple review to show they will use any excuse to get out of processing a claim: 1st Doctors note November 4th: "To whom it may concern, I hereby inform you of the case of my patient Georgia Kerr who came to me for a consultation due to digestive tract bleeding and severe abdominal pain, as well as feeling poor general health overall. It was decided to perform a colonoscopy" 2nd Doctors note November 27th: "I am writing on behalf of Georgia Kerr, whom I've been consulting since November 13th because of a scenario compatible with malabsorption which has affected her general health status, contracted from food poisoning on November 4th. I recommend she avoid traveling at this time until she is fully recovered - please contact me for queries" Symptoms - Listed above Diagnosis - Illness from food poisoning Treatment - Perscription of Antibiotics Response from Cyrine Azaiez at Safetywing 1. Your claim was denied because we don’t cover pre-existing illness or injury, except in cases of treatment required for emergencies as described in the policy. 2. We don’t cover any kind of routine medical examination for preventative or informative purposes only. So basically if you are abroad and get food poisoning they will say that its a pre-existing condition and that any tests are a routine medical examination and not covered. Also, their online claims form has been broken for the entirety of my coverage. Anyone who has experienced their malpractice (there are too many to count online, from Instagram, Google, and Facebook comments and reviews, Reddit threads) can report them to the Californian DOI. My correspondence has been with (likely fake names): Elle Kristen Cyrine Azaiez Ziad BEN KHALIFA - completely inadequate at their job, finally sending my claims file upon several requests but a password-protected version with no password offered Filip - tech trying and failing to fix my online account David PS: All the positive reviews in Trustpilot are fake. ### 1/5 — SCAM *2024-11-22* After seeing a few "digital nomad" blog posts in regards to SafetyWing being the best nomad insurance, I was pretty happy with their policies and coverage. This is a warning that they will state that ANYTHING medical was a "pre-existing condition" to deny your claim - as I've now experienced first hand and found in several Reddit threads and online reviews. After a insufferable back and forth where they couldn't even answer basic questions such as which receipt they were referring to, they have now have gone quite after I requested to know which state they are located in so that I can file a DOI, I thankfully have enough evidence of them showing evasive techniques and malpractice to make my report. By the way they are located at 470 Ramona Street, Palo Alto, for anyone else needing to report them. ### 1/5 — Stay away from this scam *2024-10-30, version 0.5.8* They will deny every claim for random reasons. Not a real insurance. Just an expensive reseller. But directly from an insurance provider instead. ### 1/5 — Login doesn’t even work *2024-06-28, version 0.5.0* I try and login and it doesn’t even give me my account details, they’re all empty and asks me to buy a policy. ### 1/5 — It doesn’t work *2024-04-10, version 0.4.26* It doesn’t work ### 1/5 — cant login *2024-03-21, version 0.4.26* cant login with facebook ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam company *2026-06-01* Wish I had trusted the other bad reviews they really do stink. Was denied for the most obvious ear infection claim, zero reason just denied. Such a rip off don’t bother. ### 1/5 — Awful service and insurance *2026-03-19* If I could give this company zero stars I would. I purchased insurance 3 days before any onset symptoms. I had an ear infection that was causing severe pain, I couldn’t eat for a full day because I couldn’t open my mouth really. Because I went to the doctor within the first 72 hours of having the policy I was denied coverage. Despite paying the initial bill and signing up over 72 hours before going in and before having any symptoms. This company is worthless, it would be better to have no insurance than purchase this. Again I purchased on the 9th or 10th of a month, it was processed on the 11th. Then I had treatment on the 13th. Despite ordering it on the 9th or 10th (I forget) it didn’t count until the 11th. Also my coverage was from the 11th to the 10th of the following month. This means that I paid for 11th, 12th, and 13th but didn’t receive coverage. Worthless company… ### 1/5 — The app said I was covered *2026-01-27, version 1.3.0* The app said I was covered but it turns out I wasn't. It still says I am now and it won't let me cancel. Staff wasn't helpful at all and says it's not their fault. Offered me a $20 voucher. ### 1/5 — CAREFUL *2025-12-30, version 1.3.0* They will do everything in their power to deny your claim. BE CAREFUL! ### 1/5 — THEY NEVER PAY CLAIMS *2025-12-06* This is a horrible company. Even if you provide them with receipts, medical reports, boarding passes, photos; They will still not pay your claims. They do not read t her attachments you send them and constantly ask you to send medical reports: even if you already sent more than one. ### 1/5 — Disappointed *2025-11-14* Terrible customer service. I could never get through to talk to anyone. Do not buy. ### 1/5 — Cannot submit a claim. *2025-11-13* Sounded promising, with modern features available at your fingertips. However, the app is useless, and support team unable to assist. Makes one wonder, if this is a scam - once you purchase your annual insurance policy, you are effectively out of money with no possibility to actually submit a claim. ### 1/5 — Don’t use this company *2025-10-21* I bought electronics coverage my phone was pickpocketed in cologne. I provided a police report and all my receipts. But they still won’t approve my claim. This company is a scam. When you need it the most they will let you down. Don’t waste your money here ### 1/5 — Nope *2025-10-18* Awful signup process and not a great cancellation experience. Support was at least responsive. Reading the other reviews, looks like I dodged a bullet ### 1/5 — WORST INSURANCE *2025-10-09* what they’re doing is illegal ## Most praised reviews (8 highest-rated) ### 5/5 — Great experience *2026-07-01, version 1.7.0* I just feel that the service has been so pleasant from subscribing to cancellation, now that I’m back home. Thanks again and I will be subscribing to SafetyWing whenever i need insurance in my travels. ### 5/5 — Love this company *2026-04-28, version 1.7.0* You guys are amazing. Keep going!! ❤️ ### 5/5 — Solid app *2025-11-18, version 1.1.0* Love the claims experience through the app. Super easy and reimbursement was quick ### 5/5 — Easy *2025-08-09, version 1.0.1* I really like the ease at which you can sign up to insurance, they have done an awesome job! I have used them multiple times at a minutes notice before I go overseas. I haven’t yet had to claim insurance ### 5/5 — A REAL insurance *2025-06-19, version 1.0.1* There has not been a single time that SafetyWing has not covered me. I am a nomad and have used my insurance in more than 10 countries around the world. Now they have an app and it is really convenient and easy to check my coverage. Easy, fast and reliable. ### 5/5 — Please fix the Add To Wallet feature *2025-05-15, version 0.7.1* The app is great. Please fix the Add To Wallet Issue ### 5/5 — Great app from my favourite insurance company *2023-11-07, version 0.4.23* I always travel with SafetyWing and now interacting with my insurance is so much easier on the go! ### 3/5 — Chat doesn’t work in-app *2024-08-18, version 0.5.4* ^ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*