# SafeUT — user reviews > 89 indexed App Store user reviews of SafeUT by University of Utah Hospitals and Clinics, rated 3.10/5 from 396 ratings. - Source: https://appshunter.io/ios/app/safeut/id1052510262/reviews - App overview in markdown: https://appshunter.io/ios/app/safeut/id1052510262.md - Rating breakdown: 5★ 156 · 4★ 45 · 3★ 32 · 2★ 22 · 1★ 141 ## What do users think of SafeUT? Overall sentiment: positive **Pros** - 🚀 Fast response - 👍 Helpful and understanding counselors - 🔒 Confidential and anonymous - 💡 Useful for reporting issues and getting help **Cons** - 🐛 Buggy chat functionality - 🕰️ Slow or inconsistent response times - 👎 Disinterested or unhelpful counselors - 🤖 Impersonal or robotic interactions **Commonly reported bugs** - Chat messages not sending - Typing box issues - Loading screen freezes **Most requested features** - Dark mode option - Improved notification system - Expand school coverage - Allow non-student usage ## Newest reviews (11 of 89) ### 2/5 — Didn’t help me. *2026-05-03, version 6.0.0* I would use this app if I was considering death but I am not and never would, I talked to someone on this app because my dog died and the “professional” sent me away saying to only talk if I was considering my own death. I struggle to reach out to any therapist now for any crisis. ### 4/5 — It’s nice *2025-11-13, version 6.0.0* I think it’s a good app for people who need help. I do have to say- I enjoy the website a bit better, honestly. It is a bit irritating that I have to constantly try scrolling down to see if they have responded, I think it’d be nice if it was fixed to be like normal messaging where the screen immediately scrolls down as soon as a message appears. Thank you guys. ### 2/5 — . *2024-12-12, version 4.5.2* Uh so I told them about what’s going on in my life and they only replied to one part and said to talk to my parents about it then ended the chat so I don’t even know I was having a really hard time too and I was hoping to get a different answer than that. ### 5/5 — I feel so safe *2023-09-26, version 4.3.1* I feel so safe. People were calling me a girl and those were not my pronouns, I reported said person and now he’s in juvy. ### 2/5 — its so buggy *2023-08-23, version 4.3.1* i just downloaded it bc i need help with a friend and it won’t show any schools at all. it somehow got me into a chat and i sent a message but i couldn’t see the chat again and i need help with a friend but it doesn’t work. idk what’s wrong or if it’s user error but it’s super buggy ### 5/5 — Very helpful and soothing! *2023-06-22, version 4.2.1* this app has helped through many days and endless nights and it’s amazing! The counselors have amazing strategy’s for stress and thoughts! It’s amazing and so well done i love it! ### 5/5 — this app saved my life *2023-04-19, version 4.1.0* when i needed help i reached out and they helped they sometimes had a little bit of a slow response but other than that they gave me very good advice and helped me with my panic attacks and many other things ### 5/5 — Thanks for what you guys do *2023-04-02, version 4.1.0* When it comes to me talking to people about problems I’m having I just can’t but the second I downloaded I started looking at the reviews and most of them were really good. It took me about 4 days to bring myself to talking to one of the councilors and I’m very thankful I did. They were super nice about everything and helped me be able to talk to my parents about it. I bet if I didn’t get this app I would probably not be alive or I would still be in a very bad state of mind. I am very thankful for this app and I have shared it to a couple of my friends. THANK YIU GUYS ### 4/5 — glitchy but helpful resource *2023-03-27, version 4.1.0* the app is a struggle to use. there is a glitch where the typing box will not move down or leave the screen so you are unable to send messages. that makes it very hard to impossible to use the app. that being said, they do have a website safeut.org that provides mostly the same function, that i’ve found does not have the bug. hopefully developers fix this, but please use this resource. it’s better safe than sorry, and they are very kind and helpful. ### 2/5 — Chat is broken *2023-03-03, version 4.1.0* I can’t type responses back. Makes the chat useless. ### 5/5 — recommended *2023-01-29, version 4.1.0* i’m really liking this app so far. the counselors i’ve talked to on this app are very apósito e and helpful. i highly recommend! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unhelpful service *2026-04-25, version 6.0.0* I felt ignored while I was trying to use the chat inbox. ### 1/5 — No *2025-09-29, version 6.0.0* Ah yes, talk to an A.I to get help, great advice. Worse than killing myself though. ### 1/5 — NO *2025-02-07, version 5.1.4* They had the police and dcfs workers sent to my house and didn’t tell me anything about it until the cops showed up do NOT use this up ### 1/5 — I hate this *2024-09-25, version 4.5.2* People abuse it (COUGH ATLAS) ### 1/5 — Glitchy/lack of response *2024-05-25, version 4.3.3* On the phone app, it is impossible to see what your typing. I was able to send an initial message and then could not send another. It’s as if the reply button gets hidden. Additionally, the counselors do not respond quickly. I was waiting for a response for well over 15 minutes. If I had been in danger of hurting myself, that response time would not have been enough. Once someone did respond, I had to sit there and wait a bit in between each response. That would have been fine, except the counselor just kept asking me questions-such as are you on meds. Which is not relevant to what I needed help for. When I asked for some coping skills, they sent me a random website that had videos but there were no coping skills whatsoever on there. Not much help at all. Very disappointing. ### 1/5 — Empathy without desire to provide perspective *2024-03-25* I’ve used this app off an on for a while now, and as someone who doesn’t have the money or time for therapy it’s a relatively good idea to have this kind of free support at access of those who need it. However, I cannot reccomend this for anyone who needs more help than a few empathetic apologies. Those providing support on the app are usually kind, but often overlook questions of directions to take. The most that they will offer is short term coping mechanisms, and this has a potent way of making me feel like they’re trying to get rid of me as fast as possible. Within the more than 10 conversations I’ve had using this, only once have I felt genuinely better after chatting. So, of course, it’s a matter of who is sitting across from you. However, when it comes to mental health, one wrong roll of the dove can make a huge impact. ### 1/5 — Don’t Trust *2024-03-22, version 4.3.3* The whole point of this app is to be “anonymous” the track you’re location and will get mad at you if you submit a tip that to the best of your knowledge thought it was true. Only download this app if you want the police knocking at your door. ### 1/5 — slow *2023-08-25, version 4.3.1* they do not respond fast at all i wanted an hour for them ### 1/5 — I don’t like this app *2023-04-30, version 4.1.0* I was very worried that my friend would commit suicide and so I reached out and they did nothing to help me. And they kept telling me to submit a tip so the school could help but it was literally Saturday. ### 1/5 — got traumatized from this app *2022-09-14, version 4.1.0* almost 2 years ago i was extremely suicical and my friend (bless her heart) was concerned and submitted a tip on here about the issues i was going through (specifically with my parents) and the tip was somehow sent to my parents. it didnt help at all, and it only led to my mental health getting worse. thanks for nothing. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast Response *2025-09-21, version 6.0.0* Late at night, when my son tearfully mentioned he had been bullied the whole school year and hadn’t told us, I remembered the SafeUT app. Download was easy. Reporting the incident went smoothly. And even though it was late, we heard back within 15 minutes. The next morning we were contacted by the school. The bully was dealt with immediately! Thank you for making this report easy, and your commitment to helping! ### 5/5 — Wow *2025-04-26, version 5.1.4* There has never been a moment where I actually have had to use this amazing app but I get bullied so I may have to, I’m just worried that the person will figure out it was me who reported them, but I feel very happy and safe that I have this app whenever I need it. Thank you(also how do I know if I get a response) ### 5/5 — So helpful *2025-04-01, version 5.1.4* The counselors on this app are very helpful and available 24/7. ### 5/5 — AMAZING *2025-02-05, version 5.1.4* Amazing! Whoever thought of the idea really did an amazing job! I’ve struggled with depression and anxiety forever, it got so bad where I would physically abuse myself. But I tried using safeut and it changed my life. Not only do the operators make you feel like you’re worth it, they also make you laugh and tell jokes! It is seriously one of my favorite apps and will forever be on my phone. My favorite feature is submitting anonymous tips. I’ve had this secret that I felt like no one could know cause they would find out I told. But with the anonymous tip feature, no one knows who’s submitting the tip and they can properly address the situation! ### 5/5 — Genuinely helpful app *2024-10-21, version 4.5.2* Every time I’ve had to use this app, I got a really helpful therapist. I think I can go as far as saying I would not be here without this app. In a state like this, living in a rural area is not easy. ### 5/5 — Amazing Resource *2024-04-01, version 4.3.3* I just used this app for the first time today! I downloaded it a few months ago after a school presentation, but haven’t needed it between then and now. When I did need it though, it was such an awesome tool to have for free at my fingertips. I was skeptical if this app was even made for the type of issue I had; turns out the counselors want to help you with whatever you need (shocker). I’m very grateful for this app and everyone behind it, and I hope you will take the time to download it, and who knows, maybe it will eventually save your life. ### 5/5 — Life saving *2024-02-14, version 4.3.3* I was going through things but I got someone very good and they help me some much ### 5/5 — My grandpa *2024-02-13, version 4.3.3* Honestly this is a great app since I have trouble trusting people so I keep everything inside of myself but sometimes I have to tell someone and it is amazing to talk to someone who won’t judge you and that they help you through it since my grandpa was diagnosed with cancer and 5 months to live and the therapist “Rey” helped me through my feelings and it was amazing help so thank you so much!!! ### 5/5 — Thank you *2024-02-02, version 4.3.3* This app has saved me many times. Thank you for everything that you do. ❤️ ### 5/5 — so helpful *2024-02-01, version 4.3.3* i sent a tip to my school and was helped very quickly and was able to speak with my counselor. very happy with how it’s helped me feel better when i needed someone to talk to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*