# Sagrada Familia Official — user reviews > 387 indexed App Store user reviews of Sagrada Familia Official by Sagrada Familia, rated 2.00/5 from 372 ratings. - Source: https://appshunter.io/ios/app/sagrada-familia-official/id1570335095/reviews - App overview in markdown: https://appshunter.io/ios/app/sagrada-familia-official/id1570335095.md - Rating breakdown: 5★ 67 · 4★ 17 · 3★ 13 · 2★ 15 · 1★ 260 ## What do users think of Sagrada Familia Official? Overall sentiment: negative **Pros** - 🚀 Great audio guide experience - 📱 Convenient app integration with tickets - 🎨 Visually appealing and intuitive interface - 🌐 Multilingual support **Cons** - 🐛 Frequent errors and bugs when purchasing tickets - 💳 Issues with payment processing and card compatibility - 📥 Difficulty downloading or accessing audio guide - 🔌 Poor performance on poor internet connections - 🤔 Unintuitive app navigation and feature discoverability **Commonly reported bugs** - Inability to add tickets to digital wallets - Inconsistent behavior when sharing or transferring tickets - Frequent crashes and error messages during ticket purchase **Most requested features** - Allow ticket purchases without requiring app download - Improve audio guide accessibility and integration - Provide more detailed architectural and historical information - Implement offline mode for audio guide ## Newest reviews (19 of 387) ### 2/5 — Unfinished App *2026-08-21, version 2.13.0* Just like the church, this app is not completed. The audio guide was constantly stopping during the segments and then restarting when I hit play. Definitely took away from the educational experience. ### 2/5 — Frustrating bloatware *2026-08-15* Frustrating that in order to try and buy tickets you have to download this bloated app that actually just opens web pages and isn’t really an app. It’s slow to load and cumbersome. And once you’ve gone through the hassle you find it’s sold out many weeks in advance. Deleted. ### 2/5 — Fix audio playback *2026-08-06, version 2.12.0* Audio is constantly interrupted if the phone screen goes to sleep. This should not happen and isn’t hard to fix. If paused in this state, the section cannot be unpaused, it must be restarted from the beginning which is frustrating ### 2/5 — Audio Guide is glitchy *2026-07-29, version 2.12.0* It pauses every few seconds and needs to be reset, very frustrating ### 3/5 — Buying Tickets is Hard!! *2026-07-17, version 2.12.0* My first 5 attempt were a total nightmare. I went online to search for the problem. A person said that you need to use a card with 3-D security measures. So I tried my Visa debit card. After the transaction, it takes you to a page that sends you a text message to your cell phone. I entered the temporary code, voila!! I was able to purchase the tickets!! I’m adding more stars. However, they should have an explanation to help people do it, right. I was extremely frustrated. ### 1/5 — Terrible app *2026-07-14* Doesn’t remember any info, aborted with error codes multiple times. We must have entered three people’s passport info 15 times to get an error code at the end but no indication what the error was. So stressful I was in tears as have been checking every day for weeks to buy tickets. ### 1/5 — “Required” app system awful *2026-07-02, version 2.11.0* Like some other Barcelona sites they “require” you to download the app and are pushy about it. Actually you don’t need to, but they make it difficult to do stuff if you don’t. When you do use it, the recording freezes frequently and you need to find your spot in the segment again. Not just me, my partner too. Look, just email people a QR code for entrance. It’s not hard. Give people a handset, and tell them if they prefer they can download an app an use their own earbuds, but it should not be mandatory and it should not be harder to visit sites without the app. ### 1/5 — Audio stops every 30 seconds *2026-06-19, version 2.10.2* Audio stops every 30 seconds. ### 1/5 — Problem mit wo anders gekauften Eintritten hinzufügen *2026-06-14* Hatte ein Problem mit den wo anders gekauften Eintritten und dem hinzufügen. Konnte die App deshalb nicht nutzen! ### 1/5 — Ne fonctionne pas *2026-06-14, version 2.10.2* Impossible obtenir ticket comme beaucoup de client ### 1/5 — The app wasn’t even necessary *2026-06-05* They make you download the app to buy tickets, then when you buy them in the app, it opens a website. What was the point?? ### 1/5 — Needs work *2026-06-05, version 2.10.2* The audio guide is glitchy and will randomly stop and start over. Gaudi would have hated this app. ### 1/5 — Nao consigo mudar a língua *2026-06-04* O app baixou em alemão e não consigo mudar de jeito algum para inglês ou espanhol. Como não entendo nada em alemão, não consigo nem achar onde se trocar a língua. ### 3/5 — Good start but needs work *2026-06-02, version 2.10.2* I wish that per feature of the sagrada there was a photo versus “from the left” “now look to the right” it was difficult to know what the app was referring to at times. ### 1/5 — Unbenutzbar *2026-05-29* Auf 2 von 3 iPhones unserer Familie Bender sich die App direkt nach dem Start. Sie ist nicht benutzbar. ### 1/5 — AppDefekt *2026-05-28* App öffnet sich nicht beim Apple, sondern schließt sich automatisch. ### 1/5 — App Crashes *2026-05-28, version 2.10.1* The app constantly crashes when you try to open it. It doesn’t even work… ### 1/5 — App won’t open *2026-05-28, version 2.10.1* After reading that bugs had been fixed, I downloaded the app but it won’t open. It’s stuck on the the cover photo so basically useless unless there’s a new fix. ### 1/5 — App quit after one second *2026-05-28, version 2.10.1* The recent update is a fail. Impossible to access to the log-in page. ## Most critical reviews (10 lowest-rated) ### 1/5 — Audio guide fundamentally flawed *2026-08-16, version 2.12.0* The app worked fine for tickets, but the audio guide experience was so bad I stopped using it. you have to keep your iphone awake while listening. If the screen goes off your audio stops. When you start it again, it returns to the beginning of the section. You are effectively a phone zombie if you're listening. This defeats the purpose of such a beautiful space. ### 1/5 — Why? *2026-08-16, version 2.12.0* Downloading a whole app to visit a tourist attraction is ridiculous. The ticket has a link to the wrong app. The download process took far too long. And the app stopped playing audio so many times that I just gave up. Super frustrating. Just invest in headphones like every other place. ### 1/5 — Bezahlverfahren nicht auf dem Stand der Technik *2026-08-11* Bezahlung läuft immer auf Fehler—> unbrauchbar zum buchen ### 1/5 — Useless *2026-08-07, version 2.12.0* Have a tour today. Cannot find our tickets so unable to download the audio guide. What a worthless app. ### 1/5 — Audioguid richtig schlecht *2026-07-29* Der audioguid stoppt während der Führung die ganze zeit und wenn man play drückt fängt es immer wieder von vorne an. ### 1/5 — Buggy App *2026-07-25, version 2.12.0* The app could do a lot more but what it does terribly, is it randomly pauses the audio guide. Then when you press play it reverts back to the beginning of the section. Eventually I just gave up and didn’t bother listening more. It would be great if you could change the voice and speed it up because it’s really slow. Such a bad app for 30 Euros. Place is beautiful - app not worth the download. ### 1/5 — Useless App & site *2026-07-22, version 2.12.0* Can’t get tickets on the site, it gets stuck before moving to next page to enter to pay. Emailed them and they deferred me to another email but didn’t even forward it. I got a useless answer to use a gmail or Hotmail. I’m certain Gaudi is rolling in his grave as to how inefficient the technology is and how unsupportive their help desk is. Now paying a brutal $300 for 2 tickets to Viator for an hour tour. They should be ashamed! ### 1/5 — doesnt work *2026-07-21, version 2.12.0* both the app & the website would not complete purchase of tickets tried 3 different credit cards multiple times a huge waste of time esp typing on the tiny iphone screen again & again ### 1/5 — Worst app ever *2026-07-18, version 2.12.0* So bad that it js like 1.0 star ### 1/5 — Terrible App *2026-07-17, version 2.12.0* This app is no good. You purchase tickets for hundreds of Euros, you expect easy access to your tickets. This app is where we are told to go to get the tickets but none of the information provided gets us access to the tickets. Horrible app. ## Most praised reviews (10 highest-rated) ### 5/5 — Download audio before your tour *2026-07-10, version 2.12.0* We didn’t have any issues with the app: just download and get everything set up before you get there and it should work fine. I bought tickets outside of the app. ### 5/5 — I’m only putting this here to counter the 1 star rating *2026-04-22, version 2.10.0* The duality of man ### 5/5 — Ótima experiência em 2026 *2026-02-19* Baixei o app e já fez o link com os meus ingressos, muito prático. Além de ter novas linguagens, ótima experiência. ### 5/5 — Worked Great Onsite *2026-01-31, version 2.7.0* We didn’t buy our tickets through the app but we used the app while onsite. We were able to connect our tickets to the app and download the audio tours ahead of time to avoid connection issues. Everything worked great for us! ### 5/5 — 华人同胞使用指南和说明 *2025-11-08* 1.务必准备一个海外邮箱，推荐gmail，你都出国了肯定绕不开Google，国内邮箱没办法订票；2，务必科学上网或者肉身海外上网，否则就是进不去，这不是软件的问题。3.订票成功了会收到邮件，门口检票扫一下二维码就可以。祝你好运。 ### 5/5 — és bo *2025-10-20, version 2.5.3* The app works well when downloaded from the ticket email for entry. The audiobook has great content. The AR feature is a bit of a gimmick. It plays a not-very-interesting video when you point the camera in certain parts of the interior. It would be super cool if there was a real 3D model in the app instead of a video. ### 5/5 — Excellent *2025-10-20, version 2.5.3* Really nice app and many useful information about La Sagrada Familia! ### 5/5 — Great app. Great tour experience *2025-10-17, version 2.5.3* Not sure why all the hate. This app worked great for us during our visit. 10/2025. Bring wireless earbuds if you have them and listen to the audio tour as you walk through each of the areas. We downloaded our passes in advance when we had good wireless signal. Don't wait until you arrive. It was very busy. ### 5/5 — Fantastic App *2025-07-23* Loved the experience! Easy to install and use. The information was well set out and really added to the visit. The virtual tour was an excellent addition. ### 5/5 — Very useful *2025-07-18, version 2.4.0* Very nice!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*