# SaintLukesKC — user reviews > 161 indexed App Store user reviews of SaintLukesKC by Saint Luke's Health System, Inc., rated 4.67/5 from 1,865 ratings. - Source: https://appshunter.io/ios/app/saintlukeskc/id1275387136/reviews - App overview in markdown: https://appshunter.io/ios/app/saintlukeskc/id1275387136.md - Rating breakdown: 5★ 1,316 · 4★ 94 · 3★ 41 · 2★ 24 · 1★ 66 ## What do users think of SaintLukesKC? Overall sentiment: positive **Pros** - 🚀 Easy facial recognition sign in - 👍 Convenient patient portal - 👍 Excellent care and compassionate staff - 👍 Fast and accurate lab/test results - 👍 Great app features and functionality **Cons** - 🐛 Scheduling issues and long wait times - 🔍 Lack of medication refill options - 🔍 Difficult to communicate with providers - 🔍 Outdated or buggy app version **Commonly reported bugs** - Login and account issues - Scheduling and appointment booking problems - Inability to view past medical records **Most requested features** - Add medication refill option - Improve appointment scheduling and availability - Enable more communication options with providers - Enhance app stability and user experience ## Newest reviews (16 of 161) ### 4/5 — Dr retire *2026-07-17, version 11.7.2* On 2 occasions, my physician retired. The assistance I received in selecting a new physician and confirming appointments was abysmal. ### 2/5 — Basic but works *2026-07-11, version 11.7.2* The app is ok but I feel like It’s too basic and doesn’t give access to make new appointments with new Dr’s .. I assumed the point of the app was to be sort of like a hub but it’s missing key things. ### 4/5 — Horrible *2026-04-13, version 11.5.2* Nobody monitors the app or answers messages. When they do it’s someone from a different department that says they can’t help and gives you numbers or contacts you have already tried over and over. Multiple messages and voicemails … how is this possible that in 2026 nobody gets back to you after months. Absolutely ridiculous!!! ### 2/5 — Payment posting *2026-04-07, version 11.5.2* Why are all the previous Billings and payment postings not shown in the app? ### 5/5 — Contact seems to be working OK. *2026-02-25, version 11.5.2* Nickname OK. since I linked Saint Luke's to Cotton O Neil in Manhattan and Storemont Vail you have a constant update on my condition. John Whitehead ### 5/5 — A+ *2026-02-13, version 11.5.2* Easy to use app ### 5/5 — First Time *2026-02-09, version 11.5.2* This is the first time I've had access to my patient portal and I love out! The simplicity of communicating with my doctor is amazing! I love that I can follow up here instead of having to take time off work for an in person appointment. I will never be without it now. 🙂 ### 5/5 — I love this app! *2026-02-03, version 11.5.2* Throughout all my treatments over the last 3 years I’ve depended on this app to keep track of everything! It’s made non-emergency communication with doctors and nurses SO EASY! The only problem I’ve encountered was that sometimes my cardiologist office wouldn’t get my messages, but only sometimes. ### 5/5 — Best care *2026-01-26, version 11.5.2* I love my St. Luke’s team they take care of me when I can’t take care of myself. They call and make sure I’m ok and very professional and helpful. They listen and work with you and not just order stuff to give you ### 2/5 — I wish I could log in! *2026-01-13, version 11.5.2* I’ve tried multiple times to sign up in this app. I put in all my information, then it sends me into Captcha Hell! It has made me do so many rounds of buses, bicycles and traffic lights, in the 4 times that I’ve tried this, that I’ve run out of time and had to go back to work. Each time I have to start over and I have never gotten in. ### 5/5 — Excellent Care *2025-12-31, version 11.5.2* I’ve been ill since Nov- Dec and I have multiple hospitals turn me down for care to stay in patient for my symptoms, but Saint Luke’s had a heart and didn’t deny me service like the rest did and for that I am forever grateful to them because I was really sick and not keeping meds or anything down I was really miserable I wanted to give up on everything, cause I was so sick. But once I got in patient it was like my problems were solved all the care staff and including the housekeeping staff were extremely nice to me and caring that made my visit special and worth my while staying because I was depressed and scared upon the past hospital experiences I had at other hospitals. I would recommend Saint Luke’s Hospital anytime! Thank you saintlukes for not giving up on me ### 4/5 — Patient portal *2025-12-29, version 11.5.2* The portal doesn’t allow me to send message to my Dr if I have a new problem and need advice for my symptoms. There’s no Category for new problems or symptoms. such as cold or flu symptoms ### 5/5 — Easy facial recognition sign in is so much better for me. *2025-12-18, version 11.5.2* Facial recognition sign is so much better for me. No tears at all and I am grateful for that. ### 5/5 — My stay at St Luke’s North. *2025-12-02, version 11.5.2* I could not have asked for better care while I was in the hospital both while in the ER or my stay in the hospital. All staff was very caring and always came in the room with a smile. ### 5/5 — St Luke’s *2025-11-11, version 11.5.2* Dr Baskins is an excellent doctor! Very thorough, nice and knowledgeable. I enjoy the St Luke’s patient portal. It keeps my appointments, test results and communication in one place . ### 3/5 — Hurts to give 3 Stars!! *2025-11-11, version 11.5.2* Love all my Doctors at St. Luke’s- all 5 stars!!Craziest thing ever, if I want to see my Primary Care Dr., the first appointment is now April, 17, 2026?? Today is 11/10/2025. What in the World is going on with our health care? Recently I’ve even had a few medical staff members who couldn’t even pronounce my medications?? This worries me for my children and grand children’s future medical services?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Long wait for appointments *2026-06-12, version 11.7.2* Three times now I’ve needed a specialist referral and I’m told each crazy wait times, six months, a year and a half. It’s really not a good network if you can’t be seen. ### 1/5 — Medication Refills *2025-12-05, version 11.5.2* Requesting medication refills should be available with this application. ### 1/5 — Scheduling an appt *2025-11-21, version 11.5.2* Trying to schedule a cardiology appt has been a nightmare of dead ends today. No option on the portal except video or e visit. The number listed for a real in person visit led to someone who couldn’t help. Went to the cardiologist group website where I was on hold forever and then finally just given a message to leave a message. ### 1/5 — No compassion *2025-11-12, version 11.5.2* I have been a patient for 7years and recently was told I am no longer able to see my primary due to them not being my primary even though he is listed in my portal as my primary and I have been seen by them in the last few months. I was told St Luke’s is no longer accepting new patients and I am now considered a “new” patient and cannot been seen by anyone for over a year. I was then told good luck by the nurse and was hung up on. There is no comparison for patients anymore. I am very disappointed after trusting my family to be seen here over the years. Shame on you. ### 1/5 — Bad App! *2025-10-21, version 11.5.2* App is awful and doesn’t work properly ### 1/5 — Horrible Patient Treatment *2025-08-08, version 11.4.3* I have never been treated so disrespectfully by a Provider NP as I was treated today at Urgent Care-KC. I will never recommend or return to this Urgent Care. ### 1/5 — Poor scheduling *2025-04-11* I called to schedule an appointment for yearly visit with cardiologist in February 2025 and was told I could not get in until June. So I thought had an appointment for June. Now it’s April and I received a letter from Saint Luke’s saying I need to schedule an appointment. They told me I never called to schedule an appointment before and I can’t get in until August. So apparently someone didn’t hit enter on their computer and caused me another 2 month wait. This isn’t the first time there has been scheduling run around with Saint Luke’s scheduling for me. But this getting out of hand when I can’t get in to see a cardiologist until 6 months after I originally tried to get an appointment. What is worse is your scheduler says I’m lying about my scheduling an appointment, when they messed up. ### 1/5 — Follow up care for maxillary sinus issue *2025-02-13* So I had an MRI done and it showed I had a maxillary sinus disease. I have a referral to see ENT my nose doctor at St. Luke’s. I can’t remember his name. He said there was nothing wrong with me. And then when I had my follow up care with Alicia Wilson. I told her what had happened and she looked at his notes and he didn’t even fill out the notes so I was charged a lot of money for a visit that I came out with nothing. This is fraud you’re either here to help people. But I get it you don’t make money when you cure people. It’s when you keep them sick. I would like for somebody to call me that’s in charge of these people so I can give them a little piece of my mind but I bet you this Doesn’t happen. ### 1/5 — Doctors need to listen and record patient information accurately. *2025-01-23, version 10.4.2.1* My records show me taking medications that I have never taken. Also continuing to take medications that I took after surgery on a temporary basis. These include several NASIDS. Why answer all the intake questions and nurses questions and then the doctors if things are not recorded. I was refers to another doctor today… not his records show that I take several meds that o do not take. This is very frustrating as I have called and ask for my records to be accurately updated. …. With no success!!!!! ### 1/5 — Update *2024-02-07, version 10.4.2.1* I wish they stop updating this app so much and changing it around it won’t allow me to use Face ID and is requiring me to change my password and graphics are cheesy looking please just leave the app alone 🙄 ## Most praised reviews (10 highest-rated) ### 5/5 — Best Medical Portal EVER *2026-07-13, version 11.7.2* I’m 78+ years old and see a few doctors so I have to use a few different Electronic Medical Records/Health Portals. By far St Luke’s App/portal is the best, most concise, complete, comprehensive, and easiest to use. Communication with my Doctors and their staff is always just a click away. Easy to share data from my other Doctors. It is simply the best. ### 5/5 — Always Connected *2026-07-07, version 11.7.2* I feel that I have direct access to the team. Making me feel more connected. And the response is usually very quick! I feel this is a privilege. ### 5/5 — Great Team at Hospital ER *2026-05-28, version 11.7.2* I experienced the shortest wait time for a low-level priority condition. The check in experience was simple and fast. The receptionist was very kind and efficient as we're the assistance, aids, nurse and x-ray technologist and doctor. The extremely slow generation of the CT scan report is the only factor that kept this patient experience from being flawless. ### 5/5 — Patient Portal *2026-04-23, version 11.5.2* I've been using the Portal to talk to my doctors and nurses and it has been extremely efficient and helpful. No more voicemails trying to get a hold of nurses that are super busy. They are able to check the portal on the fly and respond very quickly. ### 5/5 — Annual Wellness Visit *2026-04-02, version 11.5.2* Dr Scott, Nicole and their entire staff were exceptional today. I was called in before my scheduled time and Dr. Russell saw me w/i 10 min. Nicole, his nurse, was very pleasant and efficient. Dr. Russell, as always, was not rushing, did a thorough review and exam and patiently answered all my questions. In summary, uplifting, reassuring and informative visit! Thank you! ### 5/5 — St Lukes Patient Portal *2026-04-01, version 11.5.2* I love the St Luke’s Patient Portal! It is easy to navigate, and I can locate and manage any part of my medical questions, appointments and financial details . I am 77 years old and this portal has eliminated a lot of stress for me! ### 5/5 — Fantastic staff *2026-03-20, version 11.5.2* If you want excellent quality of staff caring for you then this is the best place for you. All of my providers have been very helpful,caring and supportive and excellent bedside manner. It feels like close friends getting together with no judgment and lots of love and care. ### 5/5 — Best Hospital *2026-03-13, version 11.5.2* Best group of doctors and nurses in the KC area ### 5/5 — Pretty User-friendly *2026-03-12, version 11.5.2* User-friendly. Easy to make appointment, check in for appointments, follow-up test results and make payments. ### 5/5 — Saint Luke’s East *2026-03-11, version 11.5.2* Amazing, kind, caring, gentle staffers from environmental services up to the surgeons 🙏 I thank YOU ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*